Greg is seriously the best. My whole family will not go anywhere else or to anyone else for our phone needs. He always goes above and beyond to make sure we’re helped. Greg has excellent customer service skills and is extremely knowledgeable!! We love Greg!!!

My experience was awesome! Brandy Was excellent, She has excellent customer service, it was a pleasure working with her, I really enjoyed it, I will return and ask for her for any new purchases. Thank you Deborah Miele

Justin did an awesome job setting my family up with new phones, data transfers, and accessories. Very courteous and patient with our needs. Thanks so much!

This was by far the best experience i have ever had in a retail establishment!!As soon as i walked in, Brandy greeted me with a warm hello and immediately felt comfortable.She was so helpful with the purchase and transfer of my information from my old phone.I was having trouble syncing my phone to the car and she walked me through the process and it was a success!!I will definitely be frequenting this location in the future!!!!Connie C

Greg was very helpful, knowledgeable, and swiftly got everything I needed to have my new phone up and running!

Sales staff was knowledgeable and honest. Laid out my options and helped me make a choice that made the most sense. Would return to this location.

The staffs are very friendly and courteous. I came in to switch wireless carriers and purchased a new phone. They help me transfer my data and get everything setup with no worries. It is convenient. Highly recommend this store.

Excellent friendly service. Competent

Every experience at Russell Cellular is uplifting, positive and memorable!! Whether I’m there for a phone or accessory purchase, or even more importantly, a technical question about my or any of my family members’ phones, everyone is always readily available to help out, answer questions, and rectify any situation that has arisen. You leave there with your problem solved, or a follow up plan to resolve the issue quickly! Another great feature of the staff at Russell cellular is the fact that if I have any question about my phone and I’m not able to get to the store during store hours or I am out of state, just a quick phone call to Russell gets me quick and efficient customer service help where many of my issues have been solved just by talking on the phone to one of the staff there!A big thank you and shout out to the current staff there, (in alphabetical order because they’re all awesome and I don’t want to list anyone first because everyone has played a role in resolving issues and purchases very recently!:) Brandy, Greg, Kevin, Rodrick!! You rock!

Watch when you sign up and get a new phone. Make sure to look at agreement completely yiu will not be asked if you want to pay $17 a month for extra insurance she will just put it on. Be careful. Won’t be there again!

My new phone was not allowing me to make phone calls or send messages and Justin had it working in just a few minutes.

Representative answered all of my questions over the phone before I came down and guided me through what I needed to do to get my phone ordered online for store pickup. It was ready quickly and I was taken care of right away when I arrived.

Greg was very helpful and patient with me when setting up my new phone. He found out why I couldn’t text to some people and he answered all my questions. This Verizon store in Cheshire is the best!

Kevin was very helpful and did not try to upsell me on any other products besides the ones I needed. He explained how my billing would work with my new phone and even told me that I may be eligible for a discount. He was the only employee in the store and I watched him work with elderly customers with a great amount of patience and understanding. It was the easiest trip to a Verizon vendor that I have ever experienced.

I worked with Justin, he was extremely helpful and friendly

Super easy and fast process to get a new phone

Even though I wait it one extra week for my phone do to nature, I most agree that my agent knew what his job. Programming my phone was fast. He definitely when above and beyond. 😊 I’m extremely satisfied.

Kevin was incredible! Friendly conversation. Excellent customer service! Will definitely be a return customer!

He was very knowledgeable and helpful in setting up my phone and connecting it to my blue tooth in my car. Thankyou Kevin

Kevin was very helpful. Invested in my satisfaction and gave me his all, in order to ensure that I was informed, trained and satisfied.

Kevin was helpful, kind and willing to answer all my questions. I would give him 5 stars!

It was great. Brandy help me with my phone charging.i needed a new charger for my phone and now its charging good.

Brandy set up 2 phones and andiPad this afternoon. She was professional and very knowledgeable about all phone andiPad issues.

I had a great experience at the this store. The staff is knowledgeable and friendly. They got me everything I needed, will definitely be back!!!!

Terrible service! My husband came home with new phone that had nothing but his contacts on it.They gave him some lame excuse about not having equipment to transfer his photos and told him to go to CVS! No emails, no Apps....nothing! I sent him back and still no satisfaction....Went to Verizon in Wallingford and Terrance there couldnt believe what we experienced.He said sounds like some one there just didnt want to be bothered! It did take an hour but he was able to transfer pics, get the email and everything else!We will NEVER go to Russell in Cheshire again and Brandy should be retrained at the very least.Thanks for nothing!

Our sales rep was patient and thorough. He answered all of our questions and explained how to use our new phone.

Brandy is the best. Great service. Very knowledgeable on all current promotions available. She took her time and explained everything to me and went over what to expect on my next months bill.

My experience with this store occured after the phones were purchased. I wound up going in 3 times. Each time I was helped by Roderick. Roderick knows what customer service means and how to deliver it. Thank you so much, Roderick for all your help, and especially, your patience! You are a credit to your store and a boon to your customers.

Exceptional and friendly environment from all staff within the store, brandy the store manager is very helpful with learning new products and services, as well as completely explaining every purchase as well as future charges if applicable. If I could give 10 stars I would without question. Everyone in that store is there to help you so you can get the best deal and are happy with your purchase even after you leave the store.

I am beyond grateful for the service both Brandy and Greg gave me over the past week. There was a “glitch” made somewhere when I signed up for my newphone, and instead of having me directly deal with Verizon, they both personally went above and beyond to deal with my situation. They were so professional, understanding and compassionate that I am beyond grateful they dealt with my account. I recently signed up for a small business account with them and with the service I received over the past week, I will forever be a customer of theirs! Thank you Brandy and Greg, you have no idea how amazing you are at your jobs, and the amount of stress you took on for me is just beyond words. Best customer service I have ever dealt with!!!!

Greg had my interest in mind the minute I stepped in the store and sat down to discuss my waterlogged iPhone 6. We went through the note SE model offered suggestions for options well considering the most economical approach to having The service and accessories to optimize the use of my phone. Personable well-versed in the product computer savvy to untangle some of the apps I had that didn’t change over apps. Not Verizon’s issue or problem but he helped anyway that’s going above and beyond the expectations of a representative of Verizon thank you for the opportunity to express my appreciation for Greg.

Very Helpful and Knowledgeable.

Great store friendly staff. Been a while since coming in because of very environment in the past. Decided I would give another try being I was told it was under new management. Great service and friendly staff that took their time in fixing my issue even though I wasnt buying anything. I will be back.

Came into the store rather frustrated, as my phone was stolen, Brandy the store manager immediately greeted me at the door and started speaking to me as if we have known one another for years. Even gave both of my children lollipops. Her southern welcome created a friendly experience. A huge turn around from all previous visits to this store. I highly recommend seeing Brandy for anything you may need.

Excellent customer service. Fast, efficient and helpful young main named Germain. Thanks so much!👍🏻

Bought a new phone with German great guy and extremely helpful. Other places need to take note of their customer service! 10/10

What a beautiful new store! Friendly staff, short wait times, and some of the most knowledgeable people when it comes to phones and plans. They made sure my device left set up exactily how I like it too! My favorite new Verizon store :)

My wife had made a visit to the Cheshire store and came home rather unhappy. She was already dreading going to a phone store because it’s never easy. She was overwhelmed by the store manager, Brandy. Was pressured to buy many things that she did not need, as we do not want to pay more a month. She ended up leaving without having done what she needed. We ended up going to the southington store, I joined her this time to make sure she wasn’t being pressured to buy unnecessary devices. We had a wonderful visit there, the customer service was exceptional. It’s not too far! We miss ellery and his crew; they made us feel like family not just a sale.

I would TRAVEL large distances to come to this VERIZON store. Everyone is so knowledgeable, friendly and fast. They can solve any problem and speak to each customer at the customers technological level. The staff is amazing and the manager, Ellery Deprey, goes above and beyond. Best customer service ever.

Very helpful and knowledgeable. German helped me through my purchase despite some troubles I had w/ regards to setting up my new phone :)

Great service. Great store. Friendly staff. Went above and beyond

Great service and very professional associates.

You are better off going to a real store rather than an Authorized Dealer. This place used to be good until Ellory left.

Ill try to make this short. Ive never been with Verizon before because I could never afford their service. I had many problems with T Mobile, ATT and most recent Cricket. With Cricket i kept getting voicemails without phone ever ringing and calls didnt show up in call logs? I lost $600.00 in overtime because of that issue. Cricket blamed LG, LG blamed Cricket. I finally went to Verizon thinking i still couldnt afford them. I was greeted by German Mercado. Right off the bat i was impressed with how he handled me because i was still angry missing the OT. He took his time with me and didnt try to oversell me knowing i had limited finances. He convinced me to buy the Samsung A50. I was hesitant because my whole family had several issues with Samsungs top models over the past few years but trusted German. I got the phone home and immediately had major issues with the screen having very little touch sensitivity. I tried fixes I found online but after 2 days I called German, quite upset and explained the problems. He again calmed me down and met me at the store. It didnt take him long to find out what was causing the problem. He has good knowledge of their phones because no where anywhere in the manual, Verizon help line or the internet was the answer. So now Im very happy with a really good phone and only paying 80.00 per month for unlimited talk, text and data. Im immensely grateful for German helping me out professionally and calmly.John I.

Very professional

The Store Manager, Brianna Skurat was amazing! She solved my little problem (it was big to me) and with a smile and respect. Thank You!!!

Roderick Tyler was awesome! Great help today.

Great crew now. More professional

Taylor was fantastic she made sure both my phone and iPad was set up and I knew how to use both before I left! I couldn’t have been happier with the service!

Great Verizon store ! German is the best salesman and is very knowledgeable, excellent service !

Excellant service by German and Brandon top knotch

Broke my phone they made it quick and painless to get back online!

Just bought an iPhone XR and an IPad from Brandy. Couldn’t have been happier with the service.

Ask for Taylor, she is the best. Helped me out a lot!

The manager tried to tell me to ditch my unlimited data plan because Verizon would price me out of it. When I said Id go somewhere else, he insisted on coverage issues, literally telling me I should ditch my data and stick with Verizon, rather than make my own cost/value determination. In other words, he was extremely egotistical, less informed than I was on his own business, and rude. The only reason this is two stars instead of one is because he did help my father upgrade his phone, though Im not sure he subscribed to the best plan, because I didnt trust the guy selling it.

Ellery and his staff are Well trained Profesional and very knowledgeable..The selection might be limited(hardware) comparred to North Haven but I trust him with account desicions and everything else!

Very goog service, professional and knowledgeable.

If you need a Verizon device, go here. They are very reasonable, and very patient.

Store was fantastic. Customers first.

I have Verizon. They are better than anyone else

After purchasing a screen protector with a lifetime warranty, the screen cracked due to poor installation by a staff member at the store. I purchased the protector initially because the salesperson said we could just come back in and they would replace. They are not honoring their word or they misled me. To replace I would have to go through the supplier and pay $10 in shipping. The product was over $50!

Above and beyond the call of Duty.. Very knowledgeable and Very helpful!

The owner is rude an not helpful you go in there an he starts screaming at you like he owes you something an your there to give him business. I will never do business with them again

Great staff! Very helpful!

Great help and friendly staff!

Run for your life! Lots of nasty, clueless, abusive, uninformed staff.

Excellent efficient service

Great Service!

Great Staff!

Helped me with some questions.

Very helpful service. Screen protectors are overpriced vs what you can find online, but Im willing to pay that premium for the friendly and quality service they provided.