If you’re visiting Guam and looking for souvenirs, Kmart has a great variety. They’re not cheap, though, so I’d suggest shopping around first and seeing what other touristy shops in Tumon have got.I am impressed with their candy selection - so many varieties from the US and Asia, including some that are packaged differently than their counterparts on the mainland.
This K-Mart is one of the last discount stores left in the USA. However, the Guam K-Mart is pricing their goods as if they were a high-end store?? Theyre taking advantage of the people here. Rosss on Guam is a better discount store with brand named goods at a Walmart price. Shame on K-Mart for their high prices!!
Considering whats currently available on this remote island, no surprise, this is THEE best 24-hour department store for household goods and snacks.One small gripe: slow service. Amongst other things, the check-out line is unbelievably slow. They will commonly take a short line, of say 3 or 4 carts, 15+ minutes to get through. I got a hunch why that is (more hours?), but hey whatever; Im just speculating.Anyway! Great store despite all that; glad its available here on Guam. Its charming and straight out of the 90s.
We love kmart 🇬🇺 Guam
The service there is decent, however, the items you can buy from there are overpriced. A kid’s toy like a remote submarine, or nerf gun (which they only had 2 different nerf guns) would cost at least 5 dollars less if they aren’t sold in the US anymore, but generally the toy would cost 2-3x the original price of the toy. Also the things that are on “Sale” are only a dollar or two off. The food, especially Chamorro food is incredibly expensive and only worth it if you like it or really want it.
This is a great store for finding clothing, souvenirs and supplies!
This shop is very good. I love this market.
Love this place has everything not rlly cheap but that’s understandable with the way things are
Way too expensive and lines are crazy.
This is probably the only profitable Kmart left in the USA. Coming into this store was a bizarre trip for me. All across America most Kmarts have been shut down, redeveloped or left to rot and let nature reclaim them. Yet, here in far-off tropical Guam, across the International Date Line, one Kmart still stands as a still-functioning example of what was once a titan of retail.I guess it helps neither Wal Mart nor Target decided to plant their stores on Americas most remote territory.For most Japanese, Korean or other varied East Asian tourists, Kmart is a taste of how big box American retail stores are run. Yet, theyd be shocked if they saw how dire things are for Kmart in the mainland.If youre an American like me it is like travelling back into the late 90s/early 2000s again. The smell of Little Caesars pizza wafts into your nostrils as you glance upon the Guam-themed T-shirts and souvenirs before strolling down the toy aisle and try to pry your kid away from the Barbie boxes on the shelves. Will this Kmart still stand once the COVID-19 pandemic inevitably shatters the remainder of the still-standing Sears and Kmarts across America into dust? It would be a surreal memorial to a now rapidly fading retail chain that used to be in nearly every corner of America.In the meantime, if you are on Guam, grab a few cans of Guam beer (Made in WI, Shhhhhhh!) from the booze aisle, drive on down to the beach, and enjoy the sunset.
I have been shopping here for as long as I lived on Guam. They recently started a rewards system which is neat and it gives us consumers a chance to save some money. The prices of most of the items are fair, but dont be afraid to shop around at other supermarkets. I know Cost-u-more(Cost-u-less) has items that are cheaper than Kmart.Tools: They have a decent amount of Craftsman tools and other automotive items from detailing to maintenance.Snacks: You will find a lot of imported snacks which i enjoy consuming. They do have local snacks as well which is convenient if youre wanting to get snacks to bring back home.(for tourists)When you enter the building you will get a wonderful whiff of cigarette smoke for your secondhand smoke cravings. They lets customers and EMPLOYEES smoking within 20 feet of the entrance.The carts all need a trip to triple J for new wheels because the casters are all worn out. All the carts are in need of some maintenance.They do provide sanitizing wipes next to the cart, so do not forget to wipe down your cart to prevent the spread of germs.
Don’t bother calling, no one picks up. I called once and an employee picked up and just hung up, so unprofessional. Then again NO ONE at kmart is professional. Knowing how guam is, some people do that. Knowing theres a pandemic you think people would be more understanding since no one wants to go to a place and upon their arrival the item they’re looking for is not there or out of stock. So they would rather call first. They should have just made a walmart or target and replace all the employees from manager to staff.
Fast food to go
I wanted captain crunch, I came for captain crunch, I found captain crunch (and Cheez-its). What more can you ask for from a brick-and-mortar?
Unkind and unprofessional cashiers and staffs.I lined up for almost 30 minutes to pay, but suddenly the person in front had a problem and the cashier went somewhere else. I didnt know what to do, so I asked, but the cashier was annoyed. It was really awful.I really dont wanna go there again.
Worst Kmart in the world. Everything is over priced. The lines and crowds are the worst. Takes about 30 minutes to even check out. Little Caesars is outdated and looks like it is from 1990. Their Pizza takes like cardboard.If you are buying Diapers, make sure to check the diapers before leaving. Some of the Pampers have been stuffed with different items to make it seem like it’s full.
NOBODY a wants to answer their phone!!!! We wanted to save time by calling first to see if they carry the product or have any in stock.... they just pick up and hand up on us 😫🤨🤦🏻♀️. For that reason I will never shop there.
Decent prices for locals and tourists.Free chocolate samples in souvenir section; go straight, on the left side, right after little Cesar’s. It’s free but you really should buy a box. It’s worth it. Milk chocolate macadamia nuts. Yum.Other than that, I just shop after holiday clearances, esp Christmas. Explains why I have 4 Christmas trees still in the box. Lol
KMart always has a variety of choices from foods, appliances, to toys and baby stuff.Recently bought a DeltaChildren product for my baby and she is loving it! And of course, us, parents love it!
Its a one stop shop. You can get furniture, big and small appliances, clothes/shoes for entire family, groceries, tools, seasonal decor, toys, sporting needs they also have a pharmacy available.
It’s the best place to go in a pinch on the island. It’s like the Walmart of the area. It’s older inside and for all the business they receive you would think it would be more up to date.
Great customer service
Rude and terrible customer service. Staff are just talking to each other and dont care about customers! Pathetic kmart compared to other ones.
One of the very few places the people on Guam actually have to go to when they need essential things. Always crowded, always busy, prices are steep, but with limited places to go to, you really have no choice.
If youre looking for a fight or tackle practice, this is an awesome place to shop. It teaches you to have a budgeting mindset and patience. Great for character building!
Shopping at Kmart seems to be a must do activity in Guam for tourists. Actually its a hypermarket which also sell some souvenirs. Of course, there are plenty of items to buy here. Since it opens 24/7, really recommend to shopping here during late night to avoid crowd of people.
Bad customer service. I tried calling numerous times, only to be hung up on.
Good place to shop your home essentials. Good snacks.
I went to Kmart today and couldn’t get something from the tall shelf so I was walking around to look for Kmart employees and finally I found an old Filipina lady but her customer service was so awful!!I asked her if she could get it for me and she said “I can’t. Look for someone with uniform.” so I said “ Oh sorry I thought you are working because you are in uniform.” Then she goes “ Yes I’m working but I can’t reach. Look for guys.” But my problem was I couldn’t find them so I asked where are they and she pointed at the guys and that’s all.Even though she can’t get it, at least try to look for someone for me or she could bring a ladder or stall.
Almost always very long lines. Do not come here during the day. I would suggest to wait until after 11pm and shop during the midnight if you would like to shop comfortably.Prices have really gone up for all items. Kmart used to be a great place for better prices but they have proven to be either just the same as a convenient store, even more expensive, or simply the difference of cents. I would also suggest to look at their on-sale brochures to find better prices, but even at that other stores such as a Pay-Less Supermarket may also be just about the same price and probably closer to your home.
Very attentive, helpful and knowledgeable staff in the Pharmacy. One of the few places where the electric carts for handicapped customers are well maintained and always charged! A shopping necessity for me.
Super packed and busy, not usually a quick stop. Prices are alright to over the top. If you have base access would recommend just going to the bx or nex. However, they do have a lot of Guam souvenirs and cool snacks. Its a fun place to visit but not shop often. There is additional parking on the roof which I think is super cool. 6/10 would visit again.
Items always missing price labels, unorganized, long long slow lines. Had to walk out once because I didn’t have time to wait anymore.
Its Kmart. I mean... come on. Does it really need a rating? Its usually crowded and you can find a lot of stuff that you need in one place. Theyd get a higher rating if they were more active in the community though.
When theres so many people, there are only 2 cashiers open. It forms a really long line. They should open more cashiers so the lines would move faster.
Kmart has the worst restrooms!!! This store makes HUGE profits but they cannot fix & renovate their ONE & only customer restrooms. Each time I have used it, there are toilet paper scraps on the floor, overflowing trash bins, broken soap dispenser, dirty sinks & mirrors, blah design. Not to mention the big gaps on their stalls - anyone can see through the activity done behind those doors! The people that work there dont seem to care about it. Their standard of cleanliness is in contrast to their customers. In Japan & Korea (Kmarts main customers), the restrooms are very clean & high-tech. Kmart bathrooms are those found in ghetto 3rd-world countries. Tourists are captive buyers who seem to think Kmart is cheap (lots of their goods are overpriced). GPO, Micro Mall, Home Depot have much cleaner restrooms. I wish Walmart or Target would come to the island and compete with Kmart.
I am so sorry to say but I really am dissatisfied with how they handle their service. I mean, they know that Christmas is the worst time of year, but HELLO, get more help for this time. Tired waiting in line for more then an hour, just for the cashier to check if it is the right item that is for sale... really...
I called inquiring if whether or not they had mosquito nets in stock; i was transferred twice and for both calls, the receiver answered and immediately hung up. I’m sure someone could’ve assisted me as there are always staff on the floor to confirm the availability. If not that, how difficult is it to punch a couple keys into your system?! Ridiculous.
Tried calling them multiple times over course of my time on island they either hang up on you or never answers any lines. Phone ins to see if they got what you need or orders seem to be off the table with that. Go to a local mart or a sports store they have more this store does not even carry yarn.
Well I am only giving it one star because it will not let me give a negative star. I was just calling to try to find out if they had a product in stock. After being placed on hold for 3 minutes hearing the salesman talking to other customers, she proceeded to hang up on me. I promptly called back immediately and after waiting a few minutes with just wringing, she proceeded to just pick up the phone and simply hang it up again. I have worked retail and this is just a poor excuse for customer service that I have ever seen.
Good to shop and a place to meet people. Price on some items are high. Most are below mom and pop stores prices. Other than that. Lots of bargin on selected items. Food court has the best food money can buy. Lots to choose from. Sales every week. If you need to walk 30 mins a day. Why not at k mart.
East meets west. It is fun to observe the Korean tourist in the American chain store. Other than the location don’t expect anything more than your normal Kmart.
Cart pushers are rude upon everything with my disabled father the guy pushes the carts in and almost crashed into him. Then while exiting another guy pushing a pointed car I guess for holding big items almost hit him too. They didnt even bother to apologize the second just said something in his language. Kmart needs to train their employees better in customer service.
Amazing to Americans but this is a tourists attraction. The prices where high and the place very crowded. Other than that, it is one of the largest, well stocked, and well man Kmart I have seen in years.
Nice shopping place.To take shutlle bus for DFS is useful.You can buy many souvenirs and daily necessities cheaply.
Stateside, these are going out of business but not this one. Super busy and has a great variety of items. Needs to be updated since its really dated looking.
I like shopping here, but customer service is terrible sometimes. Their machines for cards go down a lot, lines are long most days. Visibly understaffed. My husband and I were guided to customer service when their machine went down today, but they claimed to be busy checking the prices on things, then we were just told to line up again which is frustrating when you’ve already waited. Their standards are disappointing.
Good seasonal selection. Check cashing option now. Open 24 hours. Good one stop shopping place.
The WORST store i have ever been to. Shittiest customer service known to man. This so-called supervisor guy doesnt even make eye contact with his customers. He has no idea what he is talking about. No one in the store looks professional. My dogs could run a better store than them. Thank you Kmart!
Large store with lots of items. Many tourists come via the shuttle busses, but prices are only slightly better than the ABCs in Tumon for most things tourists are looking for.
Busiest Kmart in the world, so it can get pretty busy. Theres just some things that are best to get here. Lots of kitchen stuff, cheap towels, toiletries, toys. Some stuff is overpriced, but you can figure it out. Plus square Detroit-style pizza!
Kmart Guam has large selection of merchandise. As it is open 24 hours, it provides convenient shopping.
Good parking. Prices are higher than expected. Restrooms available. Excellent pharmacy and pharmacy staff.
The quality and variety of merchandise this store has gives it a higher rating in my book. The store is overall very clean despite how busy it is.... which brings me to why I’m giving it 3 stars. This Kmart is the only large merchandise store on island, open 24/7. The prices are way higher than if you were to go to any local store on island. This store is packed with customers - which I’m sure is a great thing for business, but for the me, I hate going in there because people are either bumping into me with their buggies or blocking the aisles (which are already pretty narrow.)I recommend you to have a lot of patience before stepping forth into this Kmart, but if you you love crowds and getting bumped is what you’re into, then by all means don’t let me convince you otherwise!
Standing in line at the customer service right now, waiting to get my check cashed. Its been ten minutes now and the workers are taking their time doing NOTHING behind the counter. I have constantly received nothing but bad attitudes and extensive, unnecessary waiting.
A store where you can buy what you need for your home and some additional items to have fun with.
Good place to buy souvenir. Many choices and usually a bit cheaper. I went there at mid night so no need to queue.
The k mart is large and has parking on top of the building. Geocaches around the place. Great location, always busy too, no matter how late you visit. But it is a K Mart which means it is SUPER OUTDATED. Shelves are scattered a lot of times.
Todays KMART experience was great! Lines were moving and help was great!
Big market. Many things to buy. Cheap price items are available for gifts for travellers
Given the relative size of Guam, this place is your one stop shop for pretty much anything under the sun.
Suggest you use cash. If their system reboots after youve already made a successful card purchase theyll redo the transaction and ask you to run your card again. This raised some concerns, as I am not a Guam resident and didnt want to depart to my home country without knowing that everything will be settled accordingly. Asked the supervisor for some sort of guarantee and all she gave me was verbal assurance that funds will be credited to my account. As of today, my online statement shows double posting of the kmart purchase and no refunds pending. Contacted my bank and they said it typically takes 3-5 business days to process refunds. It is well over 3-5 days now and still havent received my refund. Contacting Kmart was somewhat of a hassle. Couldnt find email addresses online, and it took a while to get to someone via phone. By the time I got through I felt like I was stuck in a loop. Finally, they said they would email a document for me to submit to the bank. Was expecting it by the end of the day but it never came. Followed up the next day and they said their internet was down and that its something theyre working on. Checking my email now, still no email from them. Internet still down? Such a huge inconvenience.Update: Called today (4/28/17) and the customer service supervisor said I had to be physically in Guam and I need to provide my bank statement. O_o
It is one of the larger stores on island that have a lot to offer. Prices are nothing like Kmart stores stateside . They cater mostly to the Asian tourists, so some prices are ridiculous....also very rude staff!
Employees are rude. They talk badly about other customers in front of you. They have no concept of trying to actually help a customerThere is no effort to be timely or efficient at the customer service desk.
Well if it isnt in this Kmart then you dont need it!. Restrooms in side past main door on right and some food options, pizza etc. Great size of store with lots of goods. Well connected by local trolly bus services to all major hotels.
The service at Guam Kmart is very hit and miss.Do not ask the shelf-stackers anything, as they will snarl at you and look at you like some alien.(Eg: “Where is the Mosquito repellent?” was met with a condescending grunt, and a very sarcastic “I don’t know”)On the other hand, there are nice and helpful staff members there too. (Eg: asking if there was a certain size shirt available etc)
Good prices and selection. When this store arrived, it changed the entire retail environment on Guam for the better (at least from the consumers point of view).
Everyone goes to Kmart as its considered a one-stop shop but prices are exponentially increasing. It can also get hectic as it is a popular shopping destination with tourists coming up from the Tumon district.
Too expensive but worth the trip. Lots of choices on local food items.
Huge store, but bathroom is not very clean and the little ceasers pizza is sub-par
Large selection. Popular with the tourist. Several popular items over priced. 8 usd for a 3 dollar bag of chips.
One of the largest stores on the island...can find a lot of items needed.
Customers beware of employees who scam you and change the prices of products to be more expensive. most notibly in the tech aisle cashier station by the name of veronica. she scammed me 2-3 times already
Get most of my prescriptions at a good price, lots of other stuff there, too!
We want Walmart its modern and does not look disorganized.
Pretty useful in Guam! Just a basic general store, but still you need that kind of place.
A good place to walk around and see new items on stock.
Best place for easy shopping and have just what you need
Attitude i see in employees such as chewing betel nut. not customer friendly such as blocking aisle when stacking merchandise not leaving any room for customer to pass buy or apologising for taking up time while whistling as if enjoying having to have customers wait. i see young clerks and stockers spend more time talking or gathering in the ladies department or aisles. i see custodians appear to be window shopping but not cleaning. hearing them cussing in their conversation.
Great prices n wide variety. Good place to shop
One of the locals popular department store.Lots ofselections and fair price. 24hours open!
Crowded, but there are good deals on useful items.
This place is massive!! Theres quite a lot of people at night, so go during daytime. its open 24/7. Theres Little Ceasars Pizza inside, and some hotdogs, popcorn snacks.Nothing more else to say except they have virtually anything you need!! Strangely though, they ran out of mouse (as in to use in computers!).
Great place to shop if you cant get into the exchange.
A lot of stuff is over priced. The clothes i thought were more reasonable it being a Kmart. They have a pharmacy and u can always get a slurpee or food here whuch my kids like. A lot of Tour buses stop here so it can be very busy at times.
Love walking around looking at items sold in there.
Find all you need under one roof at great prices everyday!
The best place to go for shopping in Guam.
They always hang up when I call
Fresh produce section abit lacking.
Kmart, The largest in the world. Guams version of Walmart. The go to store for all your needs no matter the time. While shopping you can snack on some bread sticks from little Caesars. Usually bad reviews are made about the employees, yea they could use the customer service training but I choose not to deal with them. Only way to avoid any issues.
Always out of a lot of things, but nice for western options
Christmas holiday shopping 60% off Christmas decorations