This was my first eye exam and I was super nervous but Arrar assisted me today and I could not have asked for anyone better !, he throughly sanitized and wiped down everything in front of me and made me feel so comfortable, he answered any questions I had with detail, very knowledgeable, professional and patient !

Everyone was super friendly and they were able to see me even though I was an hour early. They adjusted my current glasses and took the time to explain in detail my eye health and my pricing. Thank you!

I was able to get an appointment within one day of calling to schedule. The team was prompt in checking me in and the wait time for the technician to see me was only 10 minutes. The wait time for the doctor to complete the examination and interpret the test results was only 5 minutes. Afterwards Laura helped me with frame selection and purchase. I had a wonderful experience.

The overall experience was great! Very friendly and helpful staff! Havent gotten an eye exam since I was 7 years old so this was basically my first time! Seems like their equipment was top notch and definitely got a good read on what my prescription should be. would recommend!

I wanted to shine a special light on the staff at Lenscrafters in Chicago Ridge. I was very nervous about going into my appointment today. There was a wonderful amount of social distancing and every instrument used were kept clean. My Doctor Mr. Kammer and the sweet lady Mrs. Laura were extremely pleasant with me and very helpful. Thank you both again for making me feel very comfortable and being so kind. Blessings to you and your families.

I had great service. Mohammad was very nice and easy going. He made sure we were taking care of. This man need a raise.

Very nice people Laura was great help! 🥲💙

Mohammad was SUPER helpful! He help me save BIG money!!! Was quick with servicing me, furthermore, Mohammad has EXCELLENT customer service skills😄😇Makes you want return to this LensCrafters!!!

I was assisted by a dynamic team at this location. Andrea was my pretesting consult and made me feel first class. Very professional and informative. Sheena Dix is world star, she was very consultative in her efforts to help me find a frame that was suitable for me. Dr. Leo Cammer brought his personality and expertise in to the exam room. What a terrific experience.

I had a great experience with the entire staff. From the doctors and to Laura who was so nice to help my mother and I. She was very personable and paid attention to the details of our face to help us choose the right pair of glasses that had a great fit for us. I would highly recommend and I will definitely be coming back!

Customer Service Excellence at its best!! Eye exam performed with complete professionalism and thoroughness while the service staff conducted themselves with patience and kindness.

Such a great store. I’ve brought in glasses that needed repair and they’ve repaired them at no charge even though I didn’t purchase them there.The next time I need glasses or repairs I will definitely have it done there.Andrew, Fatima, and the team are great!

Great service, personable Doctor, but prices are inflated. They told me one price and charged me another. Other than that the experience was awesome. I was able to walk in and be seen immediately.

Will recommend This location Lens Crafters any time. They have huge selection name brand frames. & excellent service All working there were kind & nice Mohammad took care of us so good. Very kind & patient & gave us the best price comparing the insurance & the discount.

Mohammad gave great customer service and made everything go by smoothly. Such as nice guy ! Give that man a raise !!!

The staff was very friendly and knowledgeable. They were not pushy with services and thoroughly explained all conditions, symptoms, and possible causes. Our whole family really enjoyed our experience-and we do each time we go!

Katarzyna did an amazing job helping my daughter pick her prescription sunglasses and regular glasses. She was kind and very knowledgeable. She has a great eye for style and made sure it was something my teenage daughter would look stylish in. I greatly appreciate all her help.

The staff is very nice and helpful. Specially Laura helped me out at the end. Very courteous.

This is my first visit here and everyone was so pleasant and kind. I saw Dr. Kling and he was amazing, very professional, informative, and kind. I’m glad I stop in.

My customer service representative Mohammad was fantastic and provided excellent service. The frames in stock are designer and cater to a variety of tastes. The rest of the staff were also friendly and helpful.

The entire staff is just beautiful they actually make you feel like you a part of the lens crafters family very helpful

I am very pleased with my visit today. I purchased a pair of glasses and a pair of prescription sunglasses. Mohammad was very professional and took care of all of my questions and reminded me about my coupons. I am looking forward to picking up my glasses/sunglasses. Thank you Mohammad for your awesome customer service!!!!

Great service during covid, clean environment and stations to place glasses after contact. Everyone was helpful, they explained questions about the test completed and suggestions to improve daily eye health. Just wish it didn’t take 5-10 days to get the glasses, I miss seeing 🙃😂

I get my eye exam/contact lenses at the Chicago Ridge LensCrafters every year. The staff is great, knowledgeable and friendly. Always have a great experience.

Staff were friendly and helpful. My benefits were thoroughly explained and Im satisfied with my purchase.

Got me in the next day and did a perfect job. Been so long since I was able to see so clearly I got so excited I almost cried. Amazing staff and doctors here. I highly recommend anyone needing glasses or contacts to make an appt.

Love LensCrafters! I’ve been coming to this location for years, and Dr. Kling and company are always wonderful to deal with. This trip, Mohammed helped my mother with two pair of new glasses and was patient, pleasant, and knowledgeable.

Thank you Mohammed.Great customer service.

Came in for 3 appointments, one a regular eye check, two for contacts and a follow up. I got a new insurance plan and wanted to try it out. Doctors were friendly and seemed to be very knowledgeable about their field and answered any questions with ease. Customer service was absolutely terrible and waited over an hour while staff stood around and talked about gas prices and what hours they would be working on Sunday. Came in for a 1200 appointment but a walk-in at 12:40 was taken instead. Just walked out at that point, this place is absolutely unprofessional and overpriced. The other reviews don’t lie, this is a terrible place to come to, spend your money elsewhere

Mohammed is an EXCELLENT professional who made my costly experience very pleasant.Good choice hiring and retaining him.

Laura was a huge help to make my purchase quick as needed.

Mohammad and Sheena have very good customers service. The service was very help they are an asset to this place.

My visit to Chicago Ridge Lenscrafters yesterday was great. I was treated with kindness & respect from both Dr. Kling and Angel. Beside being thorough and professional, Dr. Kling really listened and had the best bed side manner. If you continue with this type of care you cant go wrong.

The staff was right on point. The manager had Maravi help me immediately, she was very professional and helpful.

I will never return here again! Customer service is terrible! I hate the Sears optical closed. I only come here for Dr. Tabanaky since his services are so great. Ive experienced lost frames, poor customer service, employees never calling you back when they saw they will. Ive been waiting on my new glasses for about 3wks to a month. Waiting for a call to come pick up my glasses. No call. I called them back today and glasses ready. I called last wk. And associate said they were sent off should be here last Tuesday. A wk later still now call!!!! I had to call them!!!!Nice doing business with you Lens Crafter; But, I will not return or do any more business with Lens Crafters as of today!!!After! I pick up my glass today of course.Dr. Tabanaky, you need your own private practice!!!

Very friendly doctor and staff. Clean store and relaxing environment.

Very pleasant and very thorough. My doctor was patient, helpful, and explained things clearly. The service representatives kept things moving smoothly, were pleasant on the phone and in the store, the store is clean and uncluttered, very professional.

The staff was extremely friendly and helpful and the doctor was great and informative!! Would definitely recommend this eye care facility!!

Mohammed was great!!! Thank you

Great experience and the people were very helpful.

The customer service was great during my visit. The staff was knowledgeable, patient and my appointment went smoothly. I will be back.

Workers are friendly, professional, and have great service!

While Im not a fan of the quality of lenses at Lenscrafters from past experience (lenses on my and my husbands glasses began to have a peeling appearance within a year of use) I returned for an exam and contact lense prescription. I was blown away with Dr. Moore and her willingness to assist me. She has excellent customer service and truly takes the time to answer questions. She was very knowledgeable and explained information in a professional and easy to understand way. I will be returning next year to see Dr. Moore!

My experience at LensCrafters have always been a positive one. The staff and doctors make sure your needs met and questions answered. I would recommend them to all my eye wearing friends.

My sales associate/eyeglass assistant was fantastic...Her name was Alejandra and she was great in helping me find the pair of glasses just right for me... She was very patient and spent time helping me! She was extremely friendly!

Everyone here at LensCrafters are professional reliable compassionate prices are reasonable

Kathy you shouldn’t go to for any of your problems. They have a 30 day exchange and I called before my 30 days was over because I was going be out of town, the doctor told them he would write in my file, because my contacts kept popping out my eyes while I was driving. well the doctor wrote it in my file not her ipad she turned me away and made a seen where I was humiliated because they thought I was trying to scam them.. she assumed before double checking my hard file that I was lying. Till I asked her to check the doctor file. Well guess what the doctor did write it.. so after getting humiliated by Kathy she had to return my old contacts. That’s really unprofessional of her and I will not go back to that LensCrafters’s and she will be getting a complaint from her upper management Andrew.

I made an appointment for 12:20 and I checked in at 11:45. Needless to say I waited and waited till 1:10 and didnt get called. Person after person after me gets called in and there I am waiting. Not to mention Im sitting right next to the check in desk. With all the staff they had, you would have thought someone would have asked if Id been helped. The lenscrafters at chicago ridge mall has the worst customer service. I wont be going to another lenscrafters ever again.

I went in for an eye exam on August 31 and the lady who helped me said I was able to reorder the same glasses from the previous year. I paid in full and was told it would take 7-10 business days to pickup. I called after a month of not getting any calls and was told the promise date was Oct 10. I asked about my husbands order and was told that he picked up the glasses, but he never received a call letting him know order was ready for pick up. I told the rep that he never received the glasses, she was really rude about it. I then waited for the promise date, and still didnt receive a call yet. I called a few days later, and was told that glasses were discontinued. So, I called again and was told glasses might be lost and I would get a $50 refund for the inconvenience. That I could order a different pair. So, I went into the store to ask about ordering a new pair, but didnt find any thing I liked. The girl told me that I could look online and if I found something I liked they could order it if not on stock at the store. I found some glasses today and went ahead and called the store to get them ordered. The rep that answered was really rude. I told her that I was calling to order some glasses that I found online and she said she will check if they had them on stock at the store. She said they couldnt order them for me, but that they had 1 at the orland park location. I asked if they coudnt order at all, if I could get a refund. She said what are you talking about? I explained to her that I had already paid for the other pair but something went wrong with the order and glasses were lost in transit. Said she will talk to a manager and call me back. Horrible service!!!! Will not be going back after this. Not worth the headache

Worst customer service! I’ve been coming here for years but lately with the new management this location has really gotten worse. I waited 3 months for my contacts and every time I called and asked I kept getting the run around and kept getting told someone would call me back and not once did anyone return my calls. The day I picked up my contacts I asked if there was any availability for an eye exam with contacts for mi little sister. I understand it was last minute and didn’t expect it but I was told they had a spot then they tell me last minute after waiting there for 30 minutes they can’t do a contact fitting yet still charge me full price without doing full services.

Overall experience was very pleasant. The staff member that assisted me with the purchase of my glasses was very pleasant and helpful. Directed me to frames that would suit my eye prescription. Thank you Ms Laura

The salesperson entered my prescription and phone number incorrectly. I had to make 4 trips to the store to get my eyeglasses. Then waited over two to get my sunglasses only to have the right lens be completely wrong. I took the sunglasses to another location and it will probably be another two weeks. Terrible experience. A lot of my time wasted and I still dont have my sunglasses.

Dr. KLING was amazing. I didnt expect such great service to be honest. However, he explained things I havent known in my 30 years of wearing glasses. I have always found that I had to ask questions with previous Vision doctors. Also, given my poor sight and other variants. I honestly felt he cared about ensuring my success of having an accurate vision prescription. Even when we had to go back in and re- do the exam. Previous doctors would sometimes get annoyed. Dr. Kline was patient... I truly appreciate this and I feel trust in his expertise.Also, the customer service at the front desk were amazing. I was having issues with my CareCredit card purchase. The young lady (I wish I got her name). Was patient and helpful. The manager even joined in and helped withot question. I ended up leaving after 40 min of all our frustration with Carecredit only paying for exam. However, later the same day I called back and explained my issue. The young man (Also didnt get his name) remembered me. He was great in assisting me to order my contacts over the phone & accepting payment. He made sure to get all my discounts added and got the info on the rebate emailed to me.With this, Not only was the Optomologist Great but My service on the front end was equally great. Which, lets be honest, it takes one poor interaction with someone on a health visit to mess up your experience. I appreciate the 1st time visit went so well. Even with the payment issues from my credit bank. I will be back next year for sure - Thanks Chi Ridge Lenscrafters Team :-) continue being awesome with your patients.

Laura was AWESOME!!! Very helpful and informative!!!! Thanks Laura!!

Everyone in the store was very nice, Dr Moore whom performed my sons exam and Muhammad whom checked us out once the exam was over.

Love this place! Pricey, but they have the tools and knowledge to get you fitted for the right lenses and frames. Staff is friendly and accommodating.

I liked the place very much, from employees to doctors very professional and friendly. Would recommend this place to anyone, my experience was very good thanks guys and keep up the good work.

My sales rep was EXTREMELY nice, outgoing and knowledge about product content!! I have been going to LensCrafters since the 4th grade, stopped going and found myself right back!! LOVE THEM!

I preffer to give no stars at all.Terrible people which dont care about customers. I was waiting at the front 20min. first in the line . After that time when more customers showed up they suggested that Ill be at the end of the line because of capacity limits which allowed 10 people in the store and appointmets are first. It also means that only staff can be there it is so many of them and no customers. Two people at the front, nobody knows for what two - VERY RUDE!!In this hard time of COVID some people strugling because no having job and some, like in this store, dont want to work and dont respect customers.Now I see according to review of others that this locations has a problem to treat customers nice and professional.I was ready to order two pairs of glassess. your loss !Never Ever Again!!!

My services today was professionally, friendly and clean. Lots of smile faces that served me. My doctor was very help in answering questions I asked. Thank you guys!🤗

Had my first eye appointment here with Lenscrafters located at Chicago Ridge Mall. Since Sears Optical went out of business not too long ago, I was skeptical about finding another optometrist with the small, quiet location, friendly customer service, familiar faces, and affordable prices that Sears Optical once offered. I decided to give Lenscrafters a try out of desperation to get my yearly eye exam out of the way. On arrival, I felt immediately at ease by the front desk secretary and the eye-care advisor who greeted me as I entered. The wait to see the doctor was not long at all, and he explained everything to me in such a manner that made the information very easy to comprehend. Dr. Kling and staff were very professional, compassionate, and helpful as they attended to my care. Laura, one of the eye-care advisors who handled the processing and payment for my prescription, was the most helpful one out of everyone, and was dedicated to giving the best service to myself as far as prices and deals go. For a person who hates going to the eye doctor, I definitely enjoyed the experience a lot more than I couldve imagined, and am looking forward to doing business with this Lenscrafters location in the future. Thank you again, Lenscrafters staff at Chicago Ridge Mall. Exceptional service, friendly staff, and exclusive deals and prices for their products and services.

Laura was extremely helpful during my first purchase of eye wear. The eye doctor was very friendly and knowledgeable. I definitely recommend this establishment👍🏾

First time visit and appreciated the thorough eye exam and customer service. Thanks!

Staff was great, and very knowledgeable.

Been going to this lens crafters store for 2 years now and I have had the best customer service out of any store I been to! The store manager Andrew really helped me out when their machines were not accepting credit cards. He took an additional $50 bucks off of my total for all the problems! Would def recommend going here!

Dr Kling is such a professional my first visit I got glasses, at that time we talked about contact lens that I have been wearing for years. Dr Kling explained somethings I never new about how I was really seeing out of one eye with my prescription. So when I went back this for contact lens I made sure I requested him. I can now see far and near. Thank you, Dr Kling!

Nora was very sweet, very professional, and took her time and helped us pick out frames. Great customer service.

Dr. Moore is awesome. I have previously gone to Americas Best for contact lenses and I was never happy. Dr. Moore is very thorough and patient. She is extremely knowledgeable and makes sure that you understand everything. I reccomend that appointments be scheduled with her!

The staff at my selected location is very friendly, professional. The purchase process is easy and fast.

Enjoyed the professionalism with every staff member i encountered. I was informed of my insurance coverage and possible out of pocket expenses prior to being seen. My doctor was amazing, she handled me with care. I can not wait to bring my family here for future vision needs

This place is not good. You have to wait for the order for a long time, they have to chang all management

Had a great experience. Quick, efficient, and nice staff. Luckily, insurance (eye med) covered most of my cost. They have a lot of options for womens frames so it was easy for me to find something I liked. I will return!

I chose Lens Crafters strictly because of the service I have received by Employee LaMarkus. This is my second visit. I travelled hours to come to this store passing by multiple stores which were more convenient. LaMarkus should be commended on his professionalism and knowledge.

Great costumer service, high quality on frames and lenses, priced just right! Thanks LC, will return and recommend this place!!!

I am very disappointed by this location. I am repeat customer. Requested to be notified via text. Received 5 text messages but only 3 of the 5 pairs were ready. I finally received a phone call to say the final pair was ready. I went to the store and they offered no free wipes or eyeglass cleaner. Last time I bought two pairs and received all kinds of freebies. Please be consistent. Appreciate a repeat customer.

Staff were very helpful and knowledgeable. The doctor was friendly and professional. I was very satisfied.

Great service, friendly, would not go anywhere else! People dont seem to tell others when they are happy. But they will be the first to tell peple when someting is wrong . Remember this when you read the reviews....

Horrible service, ask plenty of questions because they wont volunteer to sell you on Good, Better or Best. I have being going there for years. Will not return. Need to train staff. The young lady who assited me with my eye exam was great. The young lady who assited me with my glasses could use more training. listening is key find out whats important to your customers.

Last appointment they messed up my prescription. I tried telling them a number of times that they didn’t seem right but they told me it was fine and I just had to adjust. I’ve been wearing glasses since I was 6, I know the difference between adjusting to new lenses and not being able to see. I went to a different optometrist to have the exam redone and get a second pair of glasses, lo and behold LensCrafters had the wrong prescription.The frames are also an issue as they are slanted and when each time i went to get them adjusted they tell me my ears must be crooked, but again I’ve been wearing glasses since I was a child and it’s never been an issue so instead of going to them I have to constantly bend them into the corrrct position. I’ve been going to this location for 24 years and never had a problem that wasn’t solved quickly and now not only are there problems but they tell me I’m wrong and don’t help.

I really liked this place (before), but once I walked in and waited. The lady said she was going to be with me. Yeah i understand i have to wait, but a few minutes pass. Another customer walked in and she went straight to him? Like I needed a refill and contacts, but that was denied too. I know I have a chance to get at least a few days emergency supply of lenses. They didnt even want to because I needed to make an appointment. I already had one set for another day. Just horrible experience.

I needed contacts and was not looking forward to putting something into my eyes. The technician or what ever they are called was very helpful and patient with me. Not bad for the 1st time. I went to the other place in the mall and they were just trying to sell me stuff I didnt need. Lens crafters took thier time to actually help. Thanks.

Very bad experience when I arrived to pick up my glasses. Approach desk, spoke with clerk, she took information and told me to sit at desk 2. I did. Asst mgr approached me with my glasses and then gave me my glasses. I put them on and reached into my Envelope to pull out some papers so I could test my glasses and then this asst mgr yelled at me, you cant read those papers, there are HIPPA laws against you reading others papers I just look at this stupid individual, how can i violate any HIPAA LAWS BY READING MY OWN PAPERS no class by management here. Then she tells me that i am sitting on the wrong side of the desk. Really, well the clerk just told me to sit at desk 2. This location needs better management and consideration for their customers.

Management is poor needs new management bad i will never go back to this location they treat employees poorly and customers that are black poorly until they know what type of insurance you have and can only imagine how they treat customers who does not have the best insurance through a corporate company they work for.

Would not recommend going here if you want glasses. My first experience went terrible it took 3 months to get my glasses cause no one ordered them until I called 3 weeks later. Waited 2 yrs and went back trying to give them a chance again and nope two weeks no glasses called them up to find out what the deal was and they said they were getting in on Thursday that I could pick them up on Friday, well needless to say they didnt have them and then while waiting they messed up another person order by ordering them the wrong frames. And the lack of concern Andrew 529912(manager) had was disrespectful like well dont know why you came in we dont have them, it will be another 2 weeks, and then turned his back and walked away from me while I was still talking. Needless to say after that I got a refund and wont be returning to this location.

The Rep. Broke my Glasses

They cannot get anything right. Customer service is trash. They hung up the phone on me multiple times, they gave me someone else’s glasses, they claim they can’t find files. Way over priced, the claim your insurance and charge you out of pocket double what you should be paying. Many eye doctors I’ve went to say they feel bad for working at Lens Crafters bc they don’t want to help people they want to make money.

Professional service!

I love the doctor that I go see, he is so friendly and nice. All the techs are jovial and I usually am in and out in around an hour time.

Terrible customer service. No one greeted me, had to seek assistance. Prescription was done at another lens crafters location (same city) however my information was in different systems. Waited an hour for them to communicate prescription before leaving. Unfortunately I left without any service.I will be taking my business elsewhere.

All the people who answer there phone are so rude .

Was told glasses would take 5 to 7 business days, here we are 10 business days and no glasses.i was told we i called they were there.so i went to store i sat there for 15 mins then was told they werent there. When i call i get same answer they are not in and will be in tomorrow still no glasses

Doctors are very interested in your eye health. Glasses in an hour cant beat that. We go for our annual exam.

Extremely rude! Don’t even bother stepping into this place. Customer service is the worst. I walked right out of there. The only reason I went back in the first place is because the doctor is extremely knowledgeable and kind. This time around I wasn’t able to get past the rude clerks. One in specific an older heavy set blonde woman. She kept tapping her long nails on the iPad on her rude rants.

Im big on customer service. This place was horrible. I went in and wasnt greeted. I tried on several glasses and was never asked if I needed any help. If they are short on staff you should still address your customers and let them know. And when I did ask one of the associates a question you thought I was bothering her. Never again and especially if I am spending my money. I will go somewhere else gladly.

This place is great however the customer service that I experienced was horrible theres a employee by the name Jackie shes rude and disrespectful and dont understand the meaning of customer service. IM never going back in the store again. 👎👎👎Theres room for retraining.

Very rude when trying to get some information about the glasses over the phone!!!

If I could give less than 1 star, I would. This place is horrible and lacks professionalism or customer service. They always lose power and dont place customers orders; no backup system or plan in place so youll be without your order. I was told my glasses would arrive within 7 days and its been almost 14 days and still no glasses. They were deceitful and rude. Trust these comments and go elsewhere; I wish I would have walked out.

I hate this place. Customer service stinks

Customer service is horrible. We can spend our money anywhere. Now you will never get another dime from me or my family.

HORRIBLE SERVICE EVER! I wouldn’t recommend this place to anyone!