Pros:- Friendly service- Good price- Short wait- Nice fish tankCons:- Left white bead sealant smeared all the way around one of my black wheels- Had to return to the shop the next day to flip a couple of tires (directional tread, forgivable mistake).- On the first trip to the shop, I had one special request: I asked them to hand-torque the lug nuts. They said they always do that, so I felt reassured that I had found the right kind of shop. When I returned the next day to have the directional tread corrected, I considered reminding them to hand-torque the lugs, but since they always do that, I decided not to remind them and just let them do their job. Not much was going on in the shop at the time, so I stuck around in the waiting room. I heard them take off the wheels with the impact, no problem. After some time had passed for flipping the tires on the rims, I heard the sound again. I thought, surely not..., but the sound persisted. I walked over to the lift and saw what I had feared -- he was really hammering on it too.Over-torqued lugs are not that big of a deal, but they lost my trust and future business.

Ive gone here a few times for oil changes, and they installed a new set of rims and winter tires. So far so good! They are pretty flexible with scheduling and they have done quality work. If youre looking for a local mechanic, I highly recommend it.

Gateway has been servicing my car for about 5 years. Always good work and professional. They recently fixed a difficult electrical problem for less than originally quoted and saved me from going to a dealer

Super helpful! Great service! Definitely bringing my car here for any work it needs

The mechanic told me exactly what needed to be fixed and what didnt. He is honest, affordable and a genuinely nice man. Recommended!

Good service; installed new tires/wheels in a timely and professional manner. And they hooked me up when I needed color-matched lug nuts swapped.

High recommend Gateway on Elizabeth Street! I called when my power steering went out. Not only did they fix the problem (and even allowed me to purchase the part and have it shipped to them), but they also identified another problem and fixed it. They completely degreased my engine, all within a few hours! The price was EXTREMELY reasonable and they were incredibly professional and responsive to my phone calls - even the one after hours. A big Thanks to Mike and the team there!

Great service. Honest and very capable. You wont be disappointed be assured!

I went to two other places over the last year due to brake/engine noise on my 120k miles Toyota and it kept recurring. *Mike* was concerned about the brake noise and assured me they would take care of me and keep me safe, as soon as I got my car back I was ASTOUNDED by the difference in how the brakes felt. I didnt realize in all these months that my brakes were actually not functioning as well as they should have, and I WAS unsafe. Thank God for Mike and the Gateway Auto Team. Quick, cheap, fabulous people. I felt taken care of and so thrilled this is finally fixed, an my family is safe.

Whether it’s auto repairs or detailing, the team at gateway has been amazing. They came highly recommended from a friend of mine and I’ve never been disappointed. There have even been instances where I brought my car in for what I perceived to be an issue, they took a look, then let me know there wasn’t really any problem. That’s the type of service you’ll get here- honest, extremely competent, and respectful. I can’t recommend a place higher.

I would never and I repeat never take my car to Gateway repair shop due to their inabilities to fix my 2010 BMW X3. To begin with gateway repair shop held my x3 two months to repair a radiator and gasket leaks in the truck. I was charged 6500.00 to correct these problems Less then a month later my truck starting to have Misfire which would allow my truck not to exceed over twenty miles. Again I took the truck back to Gateway repair shop. For almost two Gateway repair shop made attempts after attempts to correct the problem. I would call trying to find the status of my truck. I was told we are replacing cylinders I never given a clear response to exactly what was wrong with my vehicle While attempting to repair my i was told I need a new engine I finally told Gateway repair shop to get my truck running so I could remove from their shop. When I pick up my truck the motor covering was left off. I am extremely disappointed in Gateway repair shop if they was unable to correctly repair my x3 then I should have been informed. I felt I was ripped off by this shop. I have pictures of it not put back in place on my x3. Stay away from this shop

Gateway Auto has exceeded my expectations numerous times. Their service rates are substantially lower than competitors and they offer the best customer service. My AC compressor had to be replaced and not only did they complete that job, they also interior/exterior detailed my car and put air in the tires for no additional charge. They go above and beyond what the customer expects. I highly recommend their services. Thank you Gateway Auto!

See first posting at the Division Street locationEven worse....Owner looks at me like I have 2 heads...(read...no way there is a problem with their work) The owner does check out the breaks and shows me how great they are, drives it, and assures me there is no problem. Then he says, if you hear any noises or have any problems, let me know. HELLO? ….Dude, isnt that what I came here for????….deaf....dumb....what? Oh, Im a girl...could that be it????Now I have to go someplace else and have them tell me why my breaks are grinding and they feel low. And then go and get my money back.

My car really needed TLC badly! Fred at Gateway did a fabulous job, I feel so lucky to have Fred and friends at Gateway to take care of my wheels. Great service :)

Took my car in because theyre close to my office and needed to figure out what was causing my steering wheel to wobble. They were able to get it in same day and get back to me quickly, but told me I needed $2,000 worth of suspension work & tires for another $800. After taking it to a couple other shops they all said the same thing: theres nothing wrong with my suspension at all and all I needed was the tires. Glad I got a second opinion and saved myself $2,000+.

Honest and professional. I trust these guys more than anyone else in Chicago. Always a fast quote and turnaround time for your vehicle.

Excellent Service everytime I go. As a woman who knows nothing about cars I always feel like I am being treated fairly and given very reliable service. Would definitely recommend.

Great service here. They do what needs to be done but don’t come to you with new problems if there aren’t any. Trustworthy and affordable

Awesome shop! We get detailing done here every year, and take our Jeep here anytime it needs fixin. They always go beyond expectations!

Great experience! From beginning to end the customer service was great. Unlike other repair shops where you may not feel comfortable, they are honest and recommend services that are needed. Shadi (the owner) is a very friendly person. They are very reasonable with pricing. Also must add while you wait (if you choose to do so) they have a cafe with complementary coffee,expresso,fountain drink,etc.

Great service as always. Owner is always good to work with.

Ive been coming here for years, help me out with several of my cars. When they got time they do good work.

Reliable and friendly staff. Helped replace my wheel bearings at a reasonable price.

Great service and excellent quality everytime. Can normally service your vehicle the same day.

Fred is the only mechanic I would use for my 2007 Saab. Hes the best!

Fernando made himself available and was very knowledgable. They helped me with no advance notice and were great to work with

Best car wash in the city.

Very skilled at diagnosing complex problems.

I had issues with the shifter cable on my Envoy...Gateway got the part and installed the next morning and was ready by noon. Thanks for the fast service.

These guys are amazing! I was stranded in the loop and they came and fixed my car ASAP!

Fast and accurate service, also they have a great car wash !!!

I had an intermittent issue they diagnosed it and solve the problem fast & they went above and beyond great service all around, my car is 100 times better, I’m definitely coming back

Very helpful so nice

Been bringing my vehicles there for years. Very professional never had a problem after I drove out

Good fast work

Best Service in all Chicago

Extremely overpriced.

Fast reliable services!!!!!