Found last minute Chicago Bears Tshirts as souvenirs to bring back to friends at a decent price. Also found shoes that I need for my friends Birthday party. Friendly employees and helpful

Been coming here for over 2 decades now, still a great place to shop at.

It was kinda difficult. I went to pick up a order. Im struggling walking with my cane. They sent me down one way, then another way. When I got there the cashier I did meet said oh, you have to go back, you past it I told her Im hurting right now and need to sit. She said ok. I asked do you have a place to sit? She said no. I walked some more and then it was only 1 thing. They should have informed me to drive behind the store for my pickup. It killed my enthusiasm for shopping there. Store workers needs sensitivity training on how to handle people with disabilities.

I picked up my order with no problem. Very friendly.

Nice clothing, some on discount. Helpful staff.

I can always find something nice at JCPenny.

I had heard that JCPenny was going under so expected a store mirroring that. I was happy to see the bits of hearsay werent right. The store was spotless, staff welcomed you as you entered, and the store had a few customers. Keep doing awesome!

It was nice just so far away

Todays malls basically appeal to the younger crowd but appreciated the variety, something for everyone. And the service was excellent.

The store was very nice and clean and the sales associate Miss Irene was so very nice and polite took her time to explain everything showed me everything that I wanted and if I wasnt satisfied with something she showed me something that would be above or beyond what I was looking for and she made the sale thank you Miss Irene Ill see you soon

Great store. Good prices. Friendly staff. Only reason why I would give it 4 stars is because of the long lines at cash register.

I found many items on sale. I was able to buy more for my money spent. I was very pleased.

Good clothes, reliable brands and sizes for most. Another reason this is five stars, all the clothes is in order and not a mess making it easier for customers to find sizes for specific clothing

Always a good experience. Reasonable prices and great customer service.

Clean and neat. Lines were a little long but moving along well

Love the clothes Im able to buy 90 percent of my sons clothing from here because of the good big and tall section

We ordered online for pick up. Got to our spot, checked in, within minutes they brought our items out... Service was excellent.

Have a teenager he loves the good quality of clothing My wife been shopping at J.C.Pennys for Years for clothing for my family

Clean and organized. Saw the Sphoria next to the show department.

I found exactly what I was looking for. Saw it online and exact color and size. Placed in store pick up and got it cheaper.

Another chain that has plenty of nice inventory but the prices are high. I will say this when they have a sale, you can rack up.

My order was ready for pick up.Sales people have awesome personality by smiling and welcoming you

Needs more product...😊

Love it they have big bras and thats what I needed and they were on sale the staff was nice very informative healthy save you more

Their clothes and other things are too high and most of them are for older people so if you shop there for anything is best shopping their clearance

Got sandals to fit at a reasonable price

I actually didnt go to JCPenney but when I did go there it was okay I enjoyed the stuff

Great quality of clothing.

Gotta love JCP deals. Friendly staff.

Love some of the things they have on line. On and in the store prices can be different. I see a lot of sales on line then in the store. You can order online and have it shipped to you or get curve side service.

Lot of clothing and great prices 👍

Good for Ford City.

Very neat and clean and very good customer service.

They have great sales on jewelry the prices in j

THEY HAVE A GOOD VARIETY FOR ALL AGES

Perfect stopped on the parfumé shop to grab a couple of scents for the ladies in my life - and the staff was more than helpful.

I had heard that JCPenny was going under so expected a store reflecting that. I was glad to see the rumors were wrong. The store was clean, staff greeted you as you entered, and the store had several shoppers. Keep up the good work!

The store is neat and clean. What I don’t like is the checkout area. The checkouts are sometimes empty, you have to go the the other checkout area to buy the stuff. The staff is not really frank or helpful. But the cashier was nice.

Beautiful store and staff just waiting to answer any questions quick!!!

At that time (4 yrs ago), there was a variety of merchandise. The prices were satisfactory. You could always find a sale. NOW...

Always deals if you look hard . Friendly & courteous service .

We are updated jewels come check out the new Ford City its more better than everything

Very nice persons are working in this BIG STORE.

Staff were extremely nice, love them, the inventory was not there for me, I was looking for hoodies and caps they were out of stock per the gracious very friendly staff

Still my favorite store at Ford City. I can find what I need. Long time customer. I hope JCPenney can stay open and not leave. Great employees. Peace.

In the Ford city shopping mall. Plenty for f parking, lots of sales, Optometrist department. You can have eyes examined, and purchase your prescriptioned eyeglasses and designer shades at a reasonable price. Hair salon on premise. Good sale going. Plenty of parking. You can grab a bite to eat on the inside of Mall.

I went to JC Pennys to purchase cologne, tshirts and some socks. I accidentally left my phone there. I pinged my phone since I have an iPhone and it said it was there. I called everyday for 3 days to see if they had it and they said no, but when I showed up with my laptop and showed them that the iPhone was in the store the phone magically appeared in the office after 3 days of calling. I will never shop here again; after they tried to steal my iPhone. Again I CALLED THEM FOR 3 DAYS STRAIGHT and they didn’t have it apparently. I would give 0/5 stars, but that’s not an option. I will never shop here again.

Great Prices and wide selection of merchandise to choose from.

They have a variety of clothing for you but it cost a little too much but overall really good

The sales clerk was very pleasant and helpful

I found everything I was looking for. Lisa was very helpful.

Clean and organized employees were very helpful not crowded and some really good deals and clearance items

Just popped in to pick up a online order. I havent been in there for about five years, maybe longer. Parking lot is in bad shape.

Best MALL in CHICAGO

Love to shop at jcpenny a great variety of clothes to choose from.

Its Cool

Very good selection of items and many specials also professional employees always answer my questions.

Jcp has a lot of good prices.

Very clean and organized store. Lots of room to walk around merchandise. Cashiers very friendly and helpful. Short line to wait to pay.

Service was good

Experience great, just wish 1st sales associate had told me rewards program, wasnt until my 3rd purchase that l was asked.

My favorite department store.. Just left there picking up my levis... There is always a sale and their merchandise/brands are good quality.

Very good give it a 4 🌟.

Amazing outfits and deals

Sales here are awesome on Black Friday. Also customer service is pretty good.

They were polite.

Ford City is very good for in store selections. It is clean and organized. Sales staff, friendly and helpful. North Riverside should be more like the Ford City store. Would like to see a bit more Liz Claiborne wear. It is downsized. The clothing is better quality than most.

Clean friendly staff, large selection

Bad costumer service

Good products great price

Love it l!! Love it!!!! I was always walking pass but never go in. I went in and they had the curtains I was looking all over for.

Love their Levis jean section

Great customer service but the clothes and jewelry are very expensive

Took a short cut through the store ..at thy mall.

Jewelry department on par with Macys, with much better prices. Lots of deals. Beautiful store.

Good, got everything i came for and save some money

Went in to find a coat for 1 of my kids got the coat to the register and it had a hole in it the cashier was apologize and order me a new one for the same price. She has great customer service skills which is rare these days.

Nice

Returned items to store because they were winter items instead of summer items. Easy to return. Associate was very nice and polite.

Empty, not stocked..⚘

Nice store, friendly staff well appointed clothes and shoes

My in store pickup went smoothly. I was also able to make an exchange without my receipt. They used my debit card to lookup the purchase. I was also able to find a pair of teal dress pants that wasnt available 2 weeks ago when I was last there. Overall a good shopping trip.

Great deals

I enjoy the deals that Jcpenney has and the quality of the clothing

Nice variety of clothing. Jewelry, seasonal gifts. Some bargains, some nicer name brands. Good luck finding a staff member if you need assistance.

Been going here forever

I love this store and i hope they dont close down like Sears and Montgomery Wards and Marshall Fields.

Not alot in the store these days. Price are ridiculous.

I love JCPenneys. I got the best bargains when they run a sale and good quality. Nice environment with professional staff. No problem shopping here. Thank you.

I love this jcp a lot they lots to choose from and its only one bus ride

Expensive, poor quality merchandise.

Always clean and cashiers are friendly!

I always enjoy shopping at JC Penny.

Nice and clean, found what I was looking for 😇

Not a bad store, just slow considering the Pandemic.I think those complaining have no patience.Right now,of course the fitting rooms are closed for safety.Right now there aren’t as many front line workers to go around,so you might have to wait a moment for service. And the prices are on line with every major department store still beating. If you want to pay ten dollars for a shirt or a pair of pants,Walmart and Target are usually right across the street.

Customer service was excellent

Store was very clean, fully stocked and quite a few employees to assist.

Well stocked

Always clean and professional. Great sales and selections

If you need beautiful curtains for your house, this is the store to go.