Came to this location at 8am on a Saturday and an older lady in her 40s with short auburn brown hair told me I couldn’t come inside the store until the products “donuts” arrive?? She said that was store protocol… When I asked her when the donuts would be here and she replied “wasn’t sure”. I asked if she would open the doors so I can sit to wait and she denied my entry. If the store opens at 8am that means the doors should open at 8am regardless if the donuts are there or not. I would have gladly waited to make my purchase. She then asked me if I had an online order and I said no just a walk in.. not sure what difference that makes? As I’m writing this review I’m standing in front of the store and it’s 8:08am. Just wanted to share my experience. I’m sad there are only 3 locations in the Illinois and they are super far from where I live in downtown Chicago. This unfortunately is the closest location Otherwise I would go to another Krispy Kreme for better customer service. Disclaimer: I never leave reviews but this was bogus in my opinion.
Donuts was not the same size. But was fresh and good.
Everyone is nice, service is fast. The real issue is just like Dunkin, they no longer make donuts on site and they arent particularly fresh. Not stale like Dunkin, but why bother going there for a not fresh donut?
Stood at the front counter for over 5 minutes while I could hear the workers laughing in the back. Finally a lady came out and asked me Are you gonna get something? As if I could have done that on my own. Was rude the whole time like I was inconveniencing her by buying a donut while she was supposed to be working. Have come here before and they just werent there for 45 minutes and had taped a piece of paper that said back in 20 minutes, to the gate. Very unprofessional. These workers need to be re-trained or fired. Ive only ever dealt with one nice guy.
Showed up at 8:30 AM and it was still closed (place opens at 8 AM). There was a massive line waiting and no sign of donuts anywhere. I finally asked the lazy employees who were all sitting behind the counter on their phones talking what time they open and was rudely told the guy who makes the donuts had not shown up yet (on National Donut day no less). I walked past the place later that afternoon and they were closed again with a sign on it saying back in an hour. How cheap are you that you cannot even employ more than one person who can run one of the busiest locations in the city?
Im excited Krispy Kreme is back, but the service here was awful. No one was communicating at all so the cashier and the people taking orders had no idea what was going on and everything had to be repeated at least twice for every order.I was double charged for my donut and the cashier just looked at me like what am I supposed to do about it?The donut was good but the service and massive line probably wont be worth it most days.
Worst krispy kreme location i’ve been to in america but it’s the only one near me and krispy kreme is delicious so i’ll keep going here
I wonder how much business this location has lost through the years because they don’t open at the time advertised. I wonder how long it will take for someone in their regional office to notice.
If you want your best pick of donuts, Order ahead, anytime I go there the racks are empty. They are giving free original Krispy Kremes if you have a vaccination card.
There is a tall, African American woman with long and fake nails that works there. I am not sure if she is the manager but she is extremely rude and disrespectful. Safe to say I won’t be coming here at all until she gets fired. Her embarrassing and dogmatic behavior needs to be handled immediately if the store is to keep running. My family has been going to Krispy Kreme for years now and we won’t be coming back anytime soon.
Worst customer service ever! The attitude of the lady that works there is ridiculous. You can’t ask a simple question because she snaps and adds a baby at the end to make it better. FYI doesn’t make it better. Not sure who the manager is but this lady needs time training. Usually in other establishments we feel welcomed but this right here was disgusting. It’s no wonder there was no customers. Hire people that want to work!
Taste much fresher than the one I bought at the supermarket . 😋
Soft and fresh donuts everytime
Unprofessional. Ordered early this morning, had a confirmation stating that my order will be ready at 10:30. Get there and I am told order was cancelled. Long drive for Valentine donuts for my daughters. An email, text, call, letting me know my order was cancelled would have been greatly appreciated. No, nothing! Never again.... if I could give no stars I would
Poor customer service. Donuts are good.
CleanService was fast because no one was in line except for me and another lady ahead of me.Plenty of variety when I was there around the 12:00 pm hour yesterday. 5/26/21.Only one left in Chicago, the rests are in the suburbs.Folks looked like they had been there all day and were ready to fall down and take a nap!!!!I gave the franchise a three star because my tastes palette for Krispy Kreme is pretty much over. The doughnuts are JUSTS way too sweet for me and there is something that is being put into some of these places to the point the doughnuts after eating them give you an after tastes. I purchased some regular classic glaze doughnuts holes and a small Strawberry Chiller. Again, the doughnuts holes were way too sweet and left an after tastes and the chiller was hard to describe. It was Strawberry tasting, very tart and was a cross between a icy and smoothie. I used to love the HECK OUT of these doughnuts, but now I can do without them.
They are never open on time I’ve shown up right at 8:05-8:15 time and no one is ever there. I asked a security guard what time do they usually open she said they are typically late. Who manages this place? This is very unprofessional.
My first time coming to Krispy Kreme and it was the best experience, I was greeted by two employees and since it was my first time the employees were so helpful and friendly!! :)
The staff was easy going and nice. Just a quick note, the Krispy Kreme is on floor B1 (basement) of the Block 37 building
The 🍩 was nice warm and soft!!
Supposed MANAGER has absolutely no regard for customers. (Tall, dark, African American Female, with long fake nails) She should be FIRED IMMEDIATELY! Nobody with such attutude toward customers should be allowed to represent a company such as this! GET RID OF HER AND HER DOGMATIC ATTITUDE/BEHAVIOR!!!!
I received a cancellation email of my 8:15AM delivery order at 9:10AM with no explanation whatsoever and the store did not issue a refund. I placed the order as a gift for my kids’ classroom the day before and they were expecting it, I was extremely disappointed in the lack of communication and fulfillment of my order.I had to call the corporate number to finally get them to process a refund. I will never order from Krispy Kreme again.
Not open during advertised business hours.
Needs more customer service! Kindest is needed!
My weekly fix of 2 regular glaze. Clean, friendly and good price.
Called in order for holiday donuts. I didnt have my phone on me for 20 min and when I finally checked, I had 4 missed called from Krispy Kreme-- I called back and they told me there was a mishap with their internal truck delivery guy and the donuts werent going to arrive until after my scheduled pick up. I am grateful for the communication and they gladly and promptly refunded my online order.
Straight up rude customer service, as if I was bothering them by buying a donut and asking a question. Business is going to fail if it doesn’t change.
Really nice people
Donuts are smaller than other locations. Not very fresh at 9am. Customer service could be better. Probably would take the longer drive to visit a different location.
Why yall get rid of these in a Minnesota! Love this place!!
Black manager has terrible customer service and rude as all hell. Wouldn’t recommend
I have always loved Krispy Kreme. Today was no exception. It is hard to see Block 37 so empty and not many people buying donuts.
Standard krispy kreme
WARNING:Yesterday I bought a dozen Krispy Kreme and when I got home to enjoy them I opened the box and saw a couple of roaches inside.
Best glazed donuts.
Came in and they were almost out of donuts, which is fine, but the cashier had a horrible attitude. Seriously, who even hires people like that? There were no donuts on display, so I asked, “hey, did I get here too late for donuts?” And she rolled her eyes at me, ACTUALLY rolled her eyes. Then she told me what the store had, and when I said, “actually, it’s okay, I was looking for more variety”, she drily told me that “maybe next time don’t get here so late”. If you don’t like to interact with people, find yourself a job that doesn’t involve that, plain and simple, don’t ruin people’s day because you’re incapable of simple human decency.
I almost had an accident when I saw this place, made the fastest U turn in history. Just for THESE DOUGHNUTS
Very disappointed by this location. Tried visiting this location around 10:45am and the doors were closed off and was met by this below mentioned sign. There were a lot of patrons (who were already there before me) waiting for the doors to open and no one was happy; seems like they had been waiting for quite some time. Don’t know how long the staff had been gone for prior to me arriving, but I walked around the mall for over half an hour and the workers were still not back by the time I left. Very very disappointed.
Doesnt open on time
Awesome customer service. I had the BEST experience and I never even went inside the store! On Valentine’s Day, I was trying to get a dozen donuts delivered to my hotel, but Krispy Kreme had shut down their service on UberEats, GrubHub, etc. due to the high volume of orders that particular day. So I went on their site to order and it said they don’t deliver to my particular hotel. When I called the store, they were so sweet and ended up pulling through and helping me out—despite being so busy—and delivered the donuts to my hotel in time. Such a lovely experience! Thank you to the sweetest Krispy Kreme employees!
Showed up at 8, waited 15 minutes but they never opened up. Site says they are open at 8Update: walked around downtown and both Chick Fil A and Dunkin were open bright and early. Crazy how that works
Tried to order online wasn’t getting the option to get a delivery date for today i called and got a terrible mean response in to why i couldn’t get a delivery today i hope she gets fired!
Unprofessional service
Horrible customer service. Was a terrible experience!!
Need better more experienced and polite customer service reps and managers was coming here everyday since they open on my way to work but now after my experience today with the manager of course she had to be another African American woman 🙄 i will never spend my money here again and will make sure i inform my coworkers and clients about my horrible experience.
Well its Krispy Kreme need I say anymore yummy 😋
The donuts are lighter and sweeter compared to Dunkin but same price. The specialty ones are worth it. (I tried the chocolate creme pie) #Quality 👌The only improvement this location could make, is adding a just looking area. Make it official.
Not professional ! The shutters were down during business hours!
Workers this morning were actually very nice but its extremely disappointing that donuts are not made on site. No HOT donuts which makes it pointless.
Keyshia is awesome and the donuts are delicious and fresh
My home for a vaccine donut.
Yum, yum and yum...especially warm! ♡
Fresh donuts clean atmosphere great location very professional staffLove that its adjacent to StarbucksWho doesnt love coffee n donuts
They always close early. I have also tried to order off of Grubhub from here and they always cancel the orders, even if you order at 7:30. Very rude customer service.
Its right next to the train station if you having a hard time finding it
Love the fresh donuts
Rude employees,i was tld I couldn’t get the free dozen from my app with my purchase because she didn’t kno how to work the app
Theyre ok; couldnt call in an order but could order online and pickup without standing in line...
Not good
Where is this Krispy Kreme located or next to? I walked near the location and didn’t see it.
Good donuts and hot coffee
Bad service
Staff was inexperienced and there is no ‘oven’ at this location so it is freshly delivered from another location.
The closing time is listed as 8pm, but at 6:50pm it was already shut down.
Donuts a little hard
The best
Great donuts
Great
Delicious
Doughnuts not made fresh, they come in shipped. Just go do a smaller doughnut store in town they will be fresh there.