What a concept! Buying a mattress online is so obviously difficult. You cant test it out before purchasing. But the Sleep Sherpa eliminates the problem. The staff were super helpful. I came in with about 5 mattresses that I wanted to test out. We tested them all and made a decision on the spot. Im not sure which one we would have chosen without testing any, but I dont think it would have been the one we went with. We ordered while we were at the store! If you get analysis paralysis while attempting to make a major online purchase, this is the place for you!
I’m a tough customer when it comes to mattress buying. I’ve got multiple health issues that create some specific needs. Mattress buying in the past I’ve always had to decide which of my needs was most important and sacrifice the rest...which doesn’t end well. But Glenn listened to all my concerns and what I was looking for and helped me find the mattress that best balanced ALL of my needs. He pointed me in the right direction, patiently answered all my questions, and actually ended up teaching me a few things along the way. Basically, Glenn knows his stuff! He made the process so easy and even helped facilitate delivery, set up, and removal of my old mattress. Hands down, one of the best shopping experiences I’ve ever had.
We are so lucky to have Sleep Sherpa in Chicago. Shopping online for mattresses is a retail nightmare. My husband and I have purchased two mattresses from Sleep Sherpa ( neither of which we would have picked online) and have found their help, knowledge, and customer service exceptional. What a great concept to be able to try online mattresses in their store .... with the added benefit of all their sales knowledge and customer feedback. Plus the give additional discounts where possible. Thank you for taking such good care of us. Mary & Steve
So great to be able to try some of the top online mattresses before buying. Great guys...very helpful and informed. So glad I went, because even though I did tons of online research and thought I had it narrowed down to 2 selections, I ended up buying a brand called Lytton that I hadnt even run across before but ended up liking better. Thanks Glenn for all your help!
Just a wonderful no pressure experience! Glenn showed us a mattress we liked better than the one we were about to purchase for $1500 more. Lots of options there but you really get to feel the different beds that you only see online! Dont get robbed at those chains, try this place and get a mething you will like for half the cost or more!
Was excited to see that I could try out some of the online brands that came up in my mattress search. Glenn was fantastic to work with, just like most reviewers said hed be. Was having trouble getting updates from the mattress company so Glenn emailed them and got the answers I needed. Also loved the 3rd party who delivered and set up everything for me, they were thorough, quick and clean. Great experience all around, I highly recommend :)
I came across Sleep Sherpa while searching for a new mattress online. It seems that most of the top reviewed mattresses nowadays are from online retailers. But I didnt feel comfortable making such a major purchase sight unseen. In comes Sleep Sherpa. The store is basically a showroom of most of the major online mattress brands. Joe, who helped me, was extremely knowledgeable about the different mattress features. Not pushy or annoying at all. I got to lie down and try out every mattress. When I had made a decision, he placed my order through the mattress manufacturers website, but was able to get me a better discount than the site was offering. I would highly recommend Sleep Sherpa. They are legit. It is a great concept to enable people to see and try out online mattresses before ordering. They have a great selection and are extremely easy and pleasant to deal with.
My boyfriend and I had bought a mattress online and unfortunately, it was too firm for us. When I found out about this store I loved the idea of trying out mattresses that are primarily sold online. It was a wonderful experience speaking with the manager Glenn. He knew that we were side sleepers right away just by listening to our experience with our mattress. There was zero pressure and he gave us plenty of options (different price ranges) to choose from that would fit our needs. He is very kind, honest, and knowledgeable about his field. He informed us on how to best take care of our mattress to ensure we get our full use out of it. Picking a mattress is a huge decision and he respects that. He doesnt follow you around and make you feel uncomfortable like some of the salespeople at a Mattress firm do. He gives his expertise and lets you try out any of the mattresses you want as many times as you need. At the end of our visit, he said we made his day, and it was great to hear that from him because we felt the same way! He is a genuine person trying to help everyone he can enjoy a full nights rest because he knows the value of it. If you are reading this review and considering whether or not to visit this shop, we encourage you to give it a chance because you won’t regret the experience!
This was one of the best buying experiences I’ve ever had. I walked in with my own research and my mind pretty well maid up. Glenn, the general manager did not try to dissuade me from what I came in looking for. He encouraged me to give it a try then asked some questions about my sleep habits. From that he guided my partner and I to some options that completely changed my opinion of what I wanted (in a good way). There was nothing pushy or overly sales about his approach. Not only do I feel he helped us select the perfect mattress for us but he was also able to save us on our purchase. I would recommend anyone in the Chicago land area looking to order a mattress online to check this place out first. Great service and a better deal than anything I found online.
The fact that we were able to try out mattresses that we only see online was fantastic and we are pleased with our purchase. Glenn was also extremely helpful and informative.
If you’re thinking about ordering a mattress online — figuring the worst that can happen is that you’ll return it and order a different one from another website — don’t. Go to Sleep Sherpa instead. You’ll get to try out the best online brands in person, and you’ll meet Glenn who runs the show. He’s passionate about beds and making people happy and sleep-healthy. Glenn is unlike any salesperson you’ll ever meet. He’s more like a guide or consultant. We ended up with a bed that wasn’t on our radar when we entered the showroom and couldn’t be happier. Fantastic experience from start to finish. Thanks Glenn!
Sleep Sherpa is great! The way Glenn guided me through the mattress choice was excellent. He truly is an excellent sleep counselor. Also, The receiving process was extremely smooth. Highly recommended
I was overwhelmed with online mattress companies and didnt want to go through trial and error of finding the right one, so being able to try them out in person sounded great. Staff was helpful- even helped narrow down choices based on what we were looking for and sleep style. No markup from online prices. Ended up with a mattress we hadnt heard of and so far are loving the comfortable sleep! Pointed my friends in their direction.
Absolutely love this store. Best mattress shopping experience ever! Glen was very helpful, not at all pushy, took his time in helping us select the best bed for our bodys needs and comfort. Never tried to up sell anything. In fact, he recommended a lower priced mattress because it would be better for our backs. It helps when sales people arent paid by commission. Very clean store, friendly and caring staff and a large selection from the online mattress bed in a box selection. The street meter parking is a bit expensive but it is Chicago. I would highly recommend this store to everyone looking for a bed over any chain or big box store.
It’s been about two months since Glenn helped my husband and I find the mattress of our dreams, the nectar classic. He was absolutely amazing and extremely informative. We took so long trying out mattresses that we even got a parking ticket, but I must say it was well worth the ticket. We found the best mattress for my husband’s back pain and my comfort. This was the best mattress shopping experience I ever had!!!
If you’re looking for a new mattress, I would highly recommend the Sleep Sherpa. I found a new mattress without breaking the bank, the process was fun and easy, and the customer service was awesome.After reading too many mattress reviews, I needed to test out some mattresses for myself. I went to a few department stores, which was a fine experience, but beds were expensive and I wasn’t able to test drive some of the online brands that I was reading about. So, when I read about Sleep Sherpa, I grabbed my boyfriend and we went to check it out.We met Glenn at the store. He’s the kind of guy you want helping you: friendly, informative, and not at all pushy. He asked us some questions and had us try a few test mattresses, and then walked us through several options that met our needs. (Out of maybe 30 mattresses in store, we narrowed it down to 5 or 6 solid options.) He was a good sport, answered all my questions and listened to me debate options out loud. I took lots of time to make a choice, and he gave us the space and time to explore.The company doesn’t work on commission, per say, but they make money from company promo codes applied to purchases. Glenn was transparent about the process and helped me purchase the bed directly from the website using a code, which dropped the price by $400.I bought the Lytton Comfort Firm mattress, but I debated long and hard between it and the Plush. They are both dreamy. When my mattress arrived two weeks later, I tried it out for two weeks but I concluded that I needed the softer mattress. I felt awkward about it, but I went back to the store. Glenn remembered me with a smile and quickly helped me figure out an exchange without a problem. Later, he also called and emailed me to make sure that everything went smoothly. (BTW, customer service at Lytton notably quick and friendly too.)So, check them out. Bring your boo. Take your time and good luck!
My husband and I have been online shopping for a new mattress as well as the nightmare experience of going to Mattress Firm for close to a year. I am so beyond happy we found Sleep Sherpa. It was a completely different experience. As soon as we walked in the door, the energy in the showroom was so chill. No hard or aggressive sales tactics. Glenn listened to what we were looking for and directed us to try a few options. We were in and out in less than an hour, and our new bed should arrive within the next week. Sleep Sherpa also applies additional coupons for you that you wouldnt find by just ordering online on your own. I cannot recommend Sleep Sherpa more!Not that it would be a perfect fit for everybody, but we went with the Firmer Winkbed option.
I bought my mattress at Sleep Sherpa, because my friend purchased hers from them this summer and had a great experience with Joe and Glenn. Glenn didn’t try to sell me on anything when I walked in. The first question he asked was how I sleep (side, back, stomach), and made suggestions between bed materials, not specific brands or models on the showroom floor. I was very honest in that I told him I was going to other mattress stores in River North to assess my options, and he gave his positive/constructive feedback in regards to all of the brands I was exploring. I ultimately decided to come back not only because I liked the bed (obviously) but because of the customer service. Glenn gave me a scary-accurate delivery date, provided detail as to how to dispose of my old mattress sustainably, threw in a free pillow, etc. He even ran back into the store to call me back after-hours to place my order on a very busy day. All in all, solid experience and I would highly recommend.
My fiancé and I had a great experience here! Weve had a hard time finding a mattress that we both liked, so we decided to drive 3+ hours to Sleep Sherpa. It did not disappoint! Glenn was so helpful, and there was a great selection of mattresses to try out! If you are in need of a new mattress, I highly recommend starting here!
I was helped by Glenn and it was INCREDIBLE! Glenn is super knowledge about beds and able to cut through the advertising that we are inundated with beds to find a mattress that fits your needs. Besides that, Glenn is still super accessible after purchase, helping you out with your bed afterwards. Honestly, it was a shockingly delightful experience and I will recommend this to others
If youre ever wondering about a bed-in-a-box, this is the place to try them out and compare. The staff is extremely knowledgeable about these beds and can steer to the the one that is right for you. No pushy salesmen here. Just a showroom to try out the many styles. I highly recommend this showroom.
This is an awesome store. After researching all these mattress reviews online, where can you test them out with a knowledgeable person? Sleep Sherpa is the place, a great mattress shopping experience! Glenn was very helpful, asked all the right questions and, never pressured us. The store is very clean, and where else can you try so many top rated mattresses in one place. I would highly recommend this store to everyone looking for a bed over any chain or big box store.
The lady was totally incompetent.. she didn’t know anything about mattresses.On top of this she was absolutely no kids friendly. She was very annoyed by the fact that we were shopping with our 2 boys.
The absolute best mattress shopping experience we’ve had. Glenn was very well educated in sleeping habits and knew how to direct us to the right bed. We would highly recommend anyone looking for a mattress to visit sleep Sherpa and Glenn and bypass any of the box or family owned mattress stores!
Great furniture top notch in bedding great staff
I recently purchased a mattress from Glenn. It was a great experience - he listened to my concerns, asked questions to help, showed me the model I wanted as well as others I might like or wanted to try (latex hybrid) and was very honest and easy going throughout the process. My intention wasn’t to buy right away because I hadn’t signed a new lease yet, but there was a sale and he was kind enough to offer shipping to the store and holding it there for a little bit.He’s responded promptly to emails and he’s fun to chat with as well. I highly recommend sleep sherpa and Glenn for no-pressure mattress shopping.
Glenn was awesome!! Helped me pick out the perfect mattress which got delivered within a week. Just overall a great experience with Sleep Sherpa. They don’t bug you while you check out the mattresses, don’t oversell like a used car salesman just let you do your thing and answer any questions you might have. Honestly never though shopping for a mattress could be enjoyable experience.
Great experience at this store! Glenn asked us a few questions to better understand what mattress would be best for us. He is very knowledgeable and no pressure. Best mattress ever! If youre shopping around for a mattress this is the best place, talk to Glenn he will get you what you need!
I recently purchased a mattress at Sleep Sherpa, an online showroom showcasing the best mattresses online. Let me tell you, Glenn is the most knowledgeable mattress person I ever came across. He answered ever question like he made the dam thing. If your shopping for a new mattress, Sleep Sherpa the place and Glenn is the guy you want finding you the best mattress for you.
Glenn is outstanding in his profession. He is extremely knowledgable about the products and answers every question to satisfaction. He is honest and transparent about the different brands and their strengths and weaknesses based on your individual needs. He is also a master at working a showroom floor alone on a Saturday afternoon with seven different couples trying out mattresses and meeting everyone’s needs with patience and personality. In the time I was there, I watched him turn a sale with every person in the store with none of the typical strategies we are used to experiencing with sales people; he only used product knowledge, honesty, and friendliness. Every customer was empowered to make a confident purchase with what Glenn was providing as their sales person. There was an issue in my order I discovered later that day and Glenn promptly addressed it from his home on his off time and the mattress company, Nectar, rectified it quickly. Absolutely outstanding experience in this showroom and specifically with Glenn.
I had a great shopping experience at Sleep Sherpa. Glenn was very knowledgeable and meticulous in guiding us through selecting a mattress. My wife and I left the store feeling like we got the right mattress and got a great price off a Lytton. These guys make money only if you buy and KEEP your mattress beyond the trial period, so theyre incentivized to make sure you pick the right one.Id highly recommend this place to everyone looking for a mattress. Im a little sad that I dont have to go back for another decade!
Great service! Looking forward to getting our mattress. Glen was very knowledgeable and very helpful in the process.Would highly recommend!
Wow!!! This was the most amazing experience Ive ever had purchasing a bed and a genius idea for a bedding store.Prior to learning about Sleep Sherpa, I did a lot of research on beds. One of the challenges I had was that all of top rated beds could only be purchased online.I also visited a traditional mattress store and felt like I was being pushed into the most expensive bed.After finding out that I could actually try online mattresses at Sleep Sherpa, I was very excited and visited the store.Glenn was incredible. He is the nicest and most knowledgeable person that Ive met when it comes to mattresses.In no way did I ever feel like I was being pushed into a sale. He asked questions, was very consultative, and genuinely cared about helping.In fact, he even said that hes not a commissioned salesperson, which made me feel a lot better.He put us into an amazing bed and we also purchased the adjustable frame.Both of them were way more comfortable than what we were previously looking at and literally 50% of the price.I would HIGHLY recommend Sleep Sherpa and specifically ask for Glenn because he is exceptional.Overall, it was an A+ experience.
Glenn and the owner were both there when I went and were incredibly helpful and friendly. They listened to what I like in a mattress and helped guide me through the showroom to different options that suited me and got me a great deal on a mattress that I know I’m going to love! I was so thankful to be able to try out these different mattresses before committing to one and appreciated their expertise in the quality of each brand, etc. highly highly recommend to anyone looking at purchasing a new mattress
Unreal customer service and guidance. I came in after experiencing back pack in my lumbar and decided it was time for a new bed. I had done done research online but couldn’t decide on a bed because there were no showrooms to try them out in. I found that mattress firm had the purple but I wanted to see more like the nectar and helix midnight. Found the Sherpa and based on reviews I was hopeful but damn.. this place one delivers. You don’t feel like you’re being attacked by a sales person. You walk in and you are guided. Just guided. I ended up going with a brand that I had never heard about because these guys know their stuff. Long story short I fell in love with Lytton comfort plush and the adjustable frame it was on and got an INSANE deal on it. Glenn is the MAN!! Lots of referrals coming your way. 6/5 stars.
Had a great time helping me friend pick out a mattress here! The general manager is extremely knowledgeable and helped us find the perfect one! Highly recommend.
So many options to choose from! Glenn helped me narrow down to a couple options in my price range, then gave me some detailed pros and cons of each to help inform my decision. Could not be happier about the experience and my new mattress!
This was one of the best shopping experiences Ive had, well, ever, and far and away the best mattress shopping experience period. Easy process, no pressure, great selection. To be able to compare all the different beds all at one time made all the difference in the world. Really, though, it was all about Glenn, who made everything easy. Hes super knowledgable, easy to relate to, answered all our questions with patience, and walked us through what could have been a difficult process with skill. Hes the best reason to come to Sleep Sherpa Chicago versus just buying online.
I just want to start off by saying that buying your mattress at Sleep Sherpa is an amazing and stress free experience. Our salesman Glenn was amazing!! He was caring, patient and extremely knowledgeable in not only all of the products that Sleep Sherpa has, but most importantly the science of sleep and the effect of mattresses to our body. Glenn helped my wife and I as we tried a dozen or more mattresses and really let us take our time and see how they felt. Once we found what we liked, he helped us get the best deal possible as well as getting our financing set up. After sleeping on our new mattress for about a month, my wife and I decided that we really didn’t like the feel and effect that the mattress was giving us. Glenn instantly took care of us with no questions asked, getting us our full refund and opening the shop (on an off day) on his personal time, to help us try out a more comfortable bed. I cannot praise Glenn enough for his honest and caring personality. Glenn really cares about the health and well being of his customers people! Most other mattress stores are comparable to a car dealership. They want you to hurry and buy and if you are not happy, they use any excuse to not honor their own policies. I could not believe the level of care and service that we got with Glenn at Sleep Sherpa! The location is just off the express way and there is plenty of parking on the street with easy access to the showroom. I promise an A-1 experience to anyone that visits this store and deals with Glenn. This is a man that understands sleep, anatomy, mattress manufacturing and materials and most of all.......life and what we are all going through right now in this difficult time. He is wholeheartedly helping me and my family with getting the best sleep we can possibly get to help feel better in the morning and attack these days head on. Thanks Glenn and Sleep Sherpa.
Glenn was extremely responsive to questions and walked us through everything. WAY better than the mattress stores I had visited before here. Also much cheaper than those other stores for the same or better quality. Highly recommend Sleep Sherpa!
I spent numerous hours shopping for a mattress and am so grateful I finally found Glenn at Sleep Sherpa. Not only did he help steer my wife and I to the proper mattress (Winkbed), he saved us money as well. Most importantly, his knowledge, personality and listening skills made this a most enjoyable shopping experience. Without a doubt, I highly recommend Glenn for your mattress needs.
We drove in from Madison to visit this shop; personally I think a showroom full of online mattresses is a fantastic idea and was excited to support the business.Just a couple of blocks from the Chicago brown line stop, this beautiful, airy, well-lit space was super convenient and VERY easy to find...and once inside, Glenn made us feel welcome and comfortable, introducing himself and making himself available for questions and advice. ZERO high-pressure tactics here!We had a pretty fun time testing mattresses, conversing with other customers and Glenn...and to top it all off he brought us to the back so we could test some broken-in floor-models that have since been replaced to test how they felt after a fair bit of use, which was SUPER helpful in our decision making. Finally, our purchase price was the same as if wed bought from home since we just ordered directly from the manufacturer site (though Sleep Sherpas discount code was a bit better than the one wed drummed up) but I was glad to give them the business and whatever commission theyre due.I definitely recommend this place to anyone shopping for an online mattress but would like to test a few out without having to bring them home first.
I was shopping for mattresses online and wanted to be able to test them out before ordering. The Sleep Sherpa came up on my search. We went today and had an amazing experience. Glenn was so helpful and accommodating. Laughing and joking with the 3 of us while we tried out all the different mattresses. Gave us tips on how to keep the mattresses in good shape. We ended up buying 2 mattresses today, thanks to the knowledgeable Mr. Glenn.
My husband and I worked with Glenn, not only is he professional, his knowledge is like the Cesar Millan of this industry. We will continue to conduct business with him because hes very attentive, patient, and rolls out the red carpet. We didnt feel like he was trying to sell us snow in Antarctica, but helped. We were pleased with the entire process, as well as the company itself. We recommend anyone looking for guarantees and a good nights sleep to stop by this hidden gem. We will be definitely sharing this with all our family and friends.
Glenn was extremely helpful and patient with us. My partner and I like different comfort levels. He was honest about what might work for us. He gave great insight on the brands offered in the store as well as other brands. There was absolutely no pressure to buy, he really just wants you to find the perfect mattress. If you find the right one in the store, he will make sure you get a great deal. We highly recommend checking out this store.
Recently bought a mattress after testing 10 different mattresses in the showroom. Glenn was very helpful in explaining the differences between the various mattresses and the price points.Great shopping experience.
Sleep Sherpa in Chicago was an easy location to visit. We were greeted by Glen and he did a great job assisting us while we searched for our new mattress. His knowledge of the industry was extremely valuable in helping us make our choice. And helped us save $$ too!
Went on a Monday right at open with my wife and kiddo. We went after our heads were spinning trying to decide on a mattress by online reviews and company adverts alone. SO GLAD WE CAME! We had thought we wanted a helix or brooklyn bedding and instead we walked out with an order for a completely different mattress, the winkbed. If I had just ordered the other brands online I would have returned it for sure! Apparently online mattress shops have a 30% return rate, but sleep sherpa has a 5% return rate because you can actually try them out! The place has all the well known bed-in-box internet mattress brands you can try out. There were about 50 or so different mattresses to test.Parker helped us. And by helped us I mean the dude was awesome! He had us do a comfort test first then suggested various mattresses based on our preferences. He was super knowledgeable about types, foams, gels, etc etc etc. Best part is the store gets a commission from the companies so they are in no way going to push a bed type on you. They collect a commision by you ordering in store or through their website. We actually bought a mattress that was cheaper than what we came for. So no hokey sales pitch. Just a dude named Parker that loves mattresses and wants you to love yours too!Come checkout time we decided to just let Parker handle it in-store instead of us doing it online. He plugged in all our info and was able to use all the online sales. BEST PART is he also has a special code that knocked an extra 100 bucks off by shopping at his store. So instead of the online deal 399 off through winkbed, we got 499 off and a sleep bundle including pillows, sheets, and a protector.If you are thinking of ordering an online mattress do yourself a favor and go here first!!!! They dont have 215 5star reviews for nothing.
I was told to visit the Sherpa by a friend who had a great experience. While we didnt meet The Sherpa, Glenn helped us make a decision we felt great about. After telling us about their business model and the fact they dont receive sales commissions, school was in session. His process for fitting us for a bed was highly educational and without any sales pressure given the Sherpas abode is a showroom for online mattresses you dont normally get to try anywhere else (unless you purchase one and return it from one of the online companies going direct B2C) and without the hounding you receive at other brick and mortar Mattress Firms incented by selling the highest commission paying companies even if its not best for you. After trying a couple of beds in a specific order, he pointed us to a handful of other beds in the showroom to try on our own time (this initial process eliminated more than half of the beds due to our feedback). After my own poor experience purchasing a bed online after filling out a survey (which i found out from Glenn was a crock of malarkey) i wish this place would have been around sooner. When we set out to go look at beds, Sleep Sherpa just so happened to be the first in line of many places we were going to visit, after less than an hour in showroom, we didnt have to go anywhere else, we had our bed selected and purchased and felt great about it.
Definitely the best experience buying a mattress. Not like other mattress stores where you feel like you are buying a used car. No pressure sales and not commission based. Glenn F. is an extremely knowledgeable guy and was a great help during the entire process. Highly recommended!
After having spent hours looking online for mattresses, going through reviews, visiting furniture stores, we luckily found Sleep Sherpa. I have no words to describe how helpful Glen was. Above 5 stars service! I have been struggling with scoliosis my entire life and I felt that Glen knew more about my condition than my own chiropractor. Glen made the process of selecting our mattress, easy, stress fee and we finally got a mattress that feels great and supportive!
They were really great and helped me get additional discounts!! The most friendly customer service I had ever experienced
Unbelievable selection to choose from. The Nectar and Idle brands are beyond comfortable.
Great experience with Glenn! He was very knowledgeable and helpful throughout the whole process! Highly recommended!
Who knew mattress shopping could be so painless and, dare I say, enjoyable? After an awful experience elsewhere that had a more used car sales approach, I did my own mattress research online and narrowed it down to a few options. But I couldnt pull the trigger on something so expensive without trying it - enter Sleep Sherpa. I simply told Glenn the kind of sleeper I am and he suggested three options in the store, taking the time to HONESTLY explain the pros and cons of each one based on what I was looking for. He was an absolute pleasure to work with - no BS, extremely knowledgeable, and he even went the extra mile to help me find a bigger discount. I cannot recommend Sleep Sherpa enough.
Sleep Sherpa is a one stop shop & Glen is the man! Although most online brands offer a free return within 100 days it is very helpful to have the ability to try out these mattress before ordering. The information online can be overwhelming when trying to make a purchase decision so it was a game changer to have Glen (an expert) on site to help make that decision with us. He isnt about the up-sell, in fact he pointed us in a different direction which saved us about $800 and we couldnt be happier with the mattress we ended up with. Go to Glen, you will not regret it :)
Sleep Sherpa is adhering to COVID guidelines. The show room is tidy and there’s pillow covers and hand sanitizer for persons looking to test out mattresses. Glenn is incredibly knowledgeable and is great at catering to the customers needs in what they’re looking for. We didn’t feel pushed into any particular brands, and Glenn listened carefully to our needs and requests and made great recommendations based on our feedback. We’ve been in before and while we didn’t make a purchase at that time while we mulled it over, we didn’t feel any pressure. Happy to return and make a purchase this time. Would gladly recommend Sleep Sherpa and Glenn to any looking to upgrade their sleep for better wellness at home.
Glenn Fillicaro at Sleep Sherpa made buying a new bed such a wonderful experience! He had a great consultative approach and based upon the feedback we gave him when trying various different mattresses, he helped guide us to find the perfect solution for our sleeping needs. Glenn is knowledgeable, and never pushy! His priority was to educate us and ultimately provide the best customer service. Being able to test beds in the Sleep Sherpa store that are usually only sold online, allowed for a traditional shopping experience. We were able to explore a larger variety and more reasonably priced options than those offered at other brick and mortar bed stores. Ive never been more excited to have a new bed delivered and Im so eager to refer everyone to this store so they too can have an amazing experience!
If you live in Chicago, GET YOUR MATTRESS HERE! Seriously, the highlight of my day today was purchasing a mattress with Sleep Sherpa, but really I have to give all the credit to Glenn Fillicaro. Glenn, your friendly nature, honest and genuine approach to me as I walked in removed all of my reservations about shopping for a mattress at a walk in showroom. You were professional, knowledgeable, funny, and honest about my questions in looking for a mattress that best suited my needs. You never pressured me in purchasing anything and helped me during my actual purchase today (I got a coupon!!). You were a pleasure to work with and I think you deserve above 5 stars. Please get Glenn commission Sleep Sherpa, hes a national treasure! Thank you so much! And I will recommend this place to anyone looking for a mattress. I look forward to continue to do business with you again in the future! Cheers!
We walked in to the Sleep Sherpa store on a Sunday at around 4 pm, and we had our beds delivered and assembled by next weekend!There are two fantastic things about this particular store: Glenn, the manager, as well as the concept of the store. We had done very little research (read: zero), and when we walked in, we thought it might take us like weeks of research. With Glenns help, we quickly realized that: (a) some mattresses are JUST not for us, and (b) out of the remaining mattresses, the differences are small, and are going to come down to the experience. With a 100 day, or 365 day return, we figured that it would make no difference picking between a 95 and a 96 (out of a 100)!We learned two key things: (1) we can get an adjustable bed base. Who knew? and (2) we can play around with the configurations. Originally we were going to go for 1 King bed base and 1 King mattress. But eventually, we decided to get 2 Twin XLs in each. Although this is a more expensive option, we do have the possibility of adjusting our beds independently. Given that one of us sleeps with head tilted much higher, and the other prefers as flat as possible, this was a good decision.For us to be able to go from 4 pm Sunday visit to sleeping on the new bed in just 6 days, we owe our appreciation to Glenn at Sleep Sherpa. He was very prompt in guiding us to the process, and what to buy, and then figuring out the details so that we can get all the details arranged. We live in a condo, and delivery window is small, esp on a Sat (and smaller during COVID times).And Glenn is a true professional, returning our e-mails at any time of the day, on all days. I say: Glenn should take a little time off from the phone, but I am sure his customers like us appreciate the prompt treatment.Sadly, we wont be needing a bed in the next, oh, 10 years, but will always be happy to stop by to say hi when we are around 415 W Huron.And yes, the concept of Sleep Sherpa is great. Online mattress companies have mushroomed, and it is hard to say which mattress you might like. So because Sleep Sherpa has most of them in inventory, you can stop by, test it out, and order through them. Sleep Sherpa affiliate price is as good, or better, than what you can find online, and it is providing a very valuable service in the age of internet, when everything gets delivered.So, I encourage everyone to patronize Sleep Sherpa, because: (A) you are getting a fantastic service from Glenn, (B) you are getting a fantastic value out of the Sleep Sherpa concept, and (C) you are getting the best price on the internet.Supporting local businesses in this age of internet is very important!
Best place to go for a mattress and when you go ask for Glenn he’s the best very knowledgeable about mattresses and a true pleasure to work with. I will diffidently be back to purchase more when the time comes. Thank you Glenn for all your help!!
Had the best nights sleep in a long while, thanks to Sleep Sherpa. My husband and I were in desperate need for a new mattress....I think our mattress was about 15 years old. We kept putting off mattress shopping, because lets face it, mattress shopping is just not fun....well at least I thought this prior to going to Sleep Sherpa. Glenn met us with a friendly face, lots of information, and no pressure. He was super knowledgable and helped us navigate the store to find the perfect mattress. His recommendations were spot on. We ended up getting the Puffy Lux with an adjustable base, and we now look forward to sleeping. This was truly a great mattress buying experience and I would recommend checking out the Chicago Sleep Sherpa if you are in need of a new mattress. You wont be sorry!!!!!
The Sleep Sherpa is a great way to buy a mattress from an online store. Glenn is extremely knowledgeable about the different brands and is helpful in choosing the right mattress for your comfort and walks you through the purchase process.
We were referred to Glenn at the sleep Sherpa online mattress showroom in Chicago from friends who had a great experience there. Before going I pored over the online reviews and narrowed the search down to a couple mattresses I thought would suit us best. Before finalizing a decision I knew we needed to try it before buying it and the mattress showroom is a great option for that. Glenn greeted us, pointed us in the right direction and gave us time and space to try out the mattresses. When we had questions he was able to provide us all the information needed and we trusted his expertise and recommendations. What we most appreciated was the no pressure, relaxed atmosphere and with Glenn’s help we ended up choosing a mattress that was less than the price point we were expecting to pay. We’re very happy with our experience there and are looking forward to our new Lytton mattress.
I have been reading sleep Sherpa reviews for the past couple years. We have bought several of the recommendations and loved them. We purchased our mattress early 2020 after testing in the show room in Chicago. The sales person was very helpful with their wide range of online only mattresses; absolutely great place!
Perfect if you want to compare online mattresses. No pressure, no BS -- just good information. Will help you save $$$ too, plus you get to avoid the hassle of ordering a mattress online that you dont like -- instead you try them here, go home and order whichever one you want and save $. Glenn does a great job, highly recommend.
Glenn (Glenanthony) helped us pick out a great mattress! We had a great time and he was really funny as well as knowledgeable. We got a mattress and pillow set for a great price as well as information on how to take care of a mattress properly. We also found a good mattress cover and got free candy for Halloween :)
Great experience at this store. Glenn was very helpful, knowledgeable and has a great personality! I will definitely recommend to family and friends.
Who ever thought of the Sleep Sherpa Online Mattress Showroom concept is a genius! After reading thousands of online reviews and watching countless YouTube videos about the different bed in a box brands I was relieved to discover this store. While my experience is different in that I received consulting by phone due to Covid-19, I couldnt be happier with the level of care, attention, kindness, patience, help, support, and knowledge I received from Glenn through numerous phone calls and emails over the past month. All the reviews about how awesome Glenn is are true! I ordered the Brooklyn Bedding Titan and had it delivered to the Sleep Sherpa store for the white glove delivery service. The servicemen were prompt, courteous and professional. I highly recommend Sleep Sherpa for your mattress purchasing needs! Thanks a million! Signed, a customer for life, Marina W.
I can say without exaggeration that 5 stars is not nearly enough to rate my experience shopping at Sleep Sherpa. The showroom is vast and theres no heavy salespeople breathing down your back. You can try out as many mattresses as you like, as long as you like---and ask for help when you need. I worked with Glenn, who is truly a sherpa/guru of mattresses.
Glenn Fillicaro from Sleep Sherpa Chicago made for a wonderful mattress shopping experience! After doing hours of online research and reading countless reviews, my husband and I were at a loss until we walked into the showroom. Glenn was incredibly helpful and informative and made our decision easy. We cannot wait for our new mattress to arrive!
AMAZING buying experience... I had bought a couple beds online, based off YouTube reviews and dealing with their professionals trying to fit you with a bed. Each company I had to try the bed out for 30 days before returning. Let me tell you, having to keep a bed for 30 days that isn’t right for you, is a real pain and a lot of poor sleep nights. What’s your other option? Go to the big box stores and pay 2x the price and even though they promise a sleep night guarantee, it will cost you at least $300 to return! So my wife had it, no more online beds. I wanted to try the wink bed...I searched and found these guys. I’m from Madison,WI so it was 2 1/2 hour drive. So I talked to Glenn Fillicaro on the phone and told him all we have been through. He told me the selection of online beds that they had, which was amazing, all of them in one place. When I got there he was so helpful, we expressed what type of sleepers we were and the feel we wanted. He lead us to beds that exactly met our needs. Since we were there, we had to try out others we had spent hours researching. He said “I know that’s not the right feel for you but try it.” He was 100% correct. That guy knows his beds. Plus he was able to save me more money than if I bought it online. Well worth the drive. I have probably been to 7 bed stores and this guy was the most knowledgeable ever. I so wish I knew about this store back in September and will pass it on to all my friends. Thanks so much so excited to receive my new Winkbed.
I love love love Sleep Sherpa! They have every bed in a box you could eveR imagine and you can rest your dreamy eyes on each one to try! I have now ordered 2 beds from them because the quality of service is outstanding! Glenn goes above and beyond! I’m a lifer at Sleep Sherpa for sure!
We had been doing a ton of research about online mattress brands and were struggling to make a decision when we came across Sleep Sherpa. Sleep Sherpa made the decision so easy! We were able to try all of the mattresses we were interested in and Glenn was really helpful. We bought the Avocado plus topper same day with a good discount through Sleep Sherpa, and we’re so excited for it to come in! In a world of online shopping, being able to talk to someone knowledgeable and try in person made all the difference.
Amazing shopping experience with Glenn. We had visited about 10 mattress stores before coming to Sleep Sherpa.Glenn at Sleep Sherpa takes a very different approach. We went in to look at one mattress and he also showed us mattresses that were cheaper than the one we were looking at because he felt it was a bit more suited for us. Hes extremely knowledgeable and very, very easy to work with Glenn gave us more than enough time to test out the mattresses with my wife.We would definitely go back to Sleep Sherpa and work with Glenn...also will be recommending to all my friends. Great experience all around.Thanks for your help, Glenn!
This young man Glenn truly knows his mattresses. Never pushy, answer any questions you have as he does not make commission on these mattresses.Check out these mattresses.Most of them got 20 years and you can try them out - if youre not comfortable once you try it at home returning back to the store.The one we selected are made in the state of Michigan.My brother in-law brought also at the store and his was made in California.Do your homework at any retail store then come to this wholesale store and try them out.Guarantee youll be a winner! AND SAVE MONEY!
Glenn was the best! We originally bought a very overpriced mattress but quickly came to our senses and luckily found Sleep Sherpa. We called and Glenn spent the time with us to educate us and was very sincere and knowledgeable. At the store it was the same situation and we could not be happier! We eagerly await our bed and future communication with Glenn and Sleep Sherpa.
Glenn at Sleep Sherpa was knowledgeable, easy to work with, and helped guide us through the process of choosing our mattress and frame. He was always accessible and we received our bed in a week! Delivery and set-up was quick and very professional. Would definitely recommend Glenn and Sleep Sherpa.
Glenn was AMAZING! I called in search of stomach sleeper pillow and he helped me and even ordered it for me online. He was so sweet!I would highly recommend this place to everyone!
Had a great experience with sleep sherpa. Glenn was very helpful and totally took care of us. We decided to move durring the covid pandemic with no furniture and we were in desperate need of a quality mattress. We will definitely recommend this place to our friends 😁
Wow! This is one of the best shopping experiences Ive had. Ive been to the big furniture stores. Ive heard their pitches and their lies. Glenn at Sleep Sherpa is totally different. His unbiased nature is immediately evident. He actually wanted to show me mattresses that were cheaper than the one I was looking at because he thought it would be a good fit and could save me some money. Hes very knowledgeable and passionate about what he does while still being laid back and friendly. Glenn gave me plenty of time to test out the beds on my own, checked in to answer any questions, and never tried any of the stereotypical sale closing techniques.I had such a positive shopping experience that part of me wants to keep shopping for a mattress just so I can go back to Sleep Sherpa. But Glenn helped me find the perfect mattress for me! Ill be recommending Sleep Sherpa to all my friends and family when theyre in the market for a new mattress. Thanks for your help, Glenn!
Im sure youve seen a few times that people are stating that this is the best buying experience someones ever had. This isnt a line fed from the store; its the real story and the only thing I can recommend to the skeptics is to just check it out.Glenn has a good formula for helping couples figure out what they want. Its low pressure, communicative (not pitchy), and aligned to needs, not purchase. He took us through a few things to look out for beyond just comfort. He is good at making sure youre aware of what youre looking for such as pressure points and areas of support. He asks good questions that encourage feedback and alignment from couples.Also, they take very good precaution in keeping people safe from Covid.My only complaint is that this type of service and experience isnt available everywhere. The service was above and beyond what we expected.
Great service and advice. Unique place where you can lay down on mattresses that are only sold online!
I cannot recommend this place enough. I spent 2 months of quarantine looking at mattress reviews online but there is no substitute for actually laying on the mattresses to make a solid decision. This place has all the big online names. GLENN made the the process so smooth and easy--Ive never worked with a better salesperson. He doesnt try to sell you any particular mattress, but simply wants you to pick the best bed for you. 12/10 would recommend!! Glenn will take care of you!
One of the best showrooms in Chicago if you are looking to change your mattress. ( Go to a foam one) Wonderful and Professional management, he is super knowledgeable and patient with you. Well recommend this place to friends and family.
Great place. No pressure sales and the opportunity to test out the mattresses before purchase.
My husband and I visited Sleep Sherpas Chicago showroom the other day. Glenn was assisting us that day. He was excellent to work with. His knowledge of the available on-line beds was incredible. So much so that we ended up purchasing three mattresses through him. He was very courteous, patient while we test rested the beds, and helped to steer us to the correct beds for our needs. Thanks Glenn. We will come back again. And, thanks Sleep Sherpa, for have a showroom to test these on-line beds.
We had a great experience with Glenn at Sleep Sherpa Chicago. First of all, the whole concept of the showroom is brilliant. Who wouldnt want to physically try a ton of different online mattresses in person before ordering? We ended up picking a brand wed never even heard of before coming to the store.Glenn was extremely helpful. No pressure at all... wanting to learn what is best for the customer and providing recommendations based on that... very friendly... and hell do everything to get you the best price on whatever you order.All in all, a great experience! See you next mattress-shopping cycle!
This is the place to go for your mattress. I had an exceptional shopping experience at sleep sherpa, which first and foremost was because of Glenn. After the first time going into the store I left not knowing exactly what I wanted, but certain that whichever mattress I decided upon would be bought here because Glenn is great and I appreciate being able to support a small business rather than a huge chain like Mattress firm. Glenn is knowledgable, helpful, and not pushy at all. He even stayed past closing because I had just arrived at 4:40, only 20 min before close that day, and he wanted to make sure I had time to try each of the beds that had potential to be best suited to me.Buying a mattress is a substantial investment and often a difficult process that includes outrageous restocking and return fees if the experience sleeping 8 hours on a mattress is different than 15 minutes on it in store (It will be). However, I am confident that regardless of if the Luuf mattress I chose (which Glenn was able to get me a better discount on than any code found online) works for me or not, Glenn will make sure the customer experience continues to be excellent and any potential exchange/return process is seamless.As someone who has auto-immune inflammation it can be very difficult to find the right fit and comfort. Having the opportunity to try these mattresses in store rather than rolling the dice, and knowing that Sleep Sherpa & Glenn have relationships with these manufacturers, and in case of any issues, will continue to be a resource after the sale is made, makes it so much easier to shop with confidence.
In the store yesterday, Glenn brought my wife to tears (laughing!) reacting to an incident that occurred while we checked out. Very easy to work with and very knowledgeable about what’s in the store. He was very patient working with our 8 year old to find the right mattress. He was also very honest and didn’t try to upsell us. Thanks!!!
This is my second mattress purchase through Sleep Sherpa and working with Glen was like working with an old trusted friend. Glen had keen insights and made excellent recommendations all the while making it a fun and pressure free experience. I cannot recommend Sleep Sherpa and Glen enough. Thank you!
My hubby exemplifies big and tall. I was doing some research on the best mattresses for big and tall guys and discovered that the one recommended for them was from an online company called Wink. A bit more work with the google machine showed me that that one could see and try a Wink mattress at Sleep Sherpa in Chicago. I was planning to head to the showroom on New Years Eve because we were going to be in Chicago anyway (were suburbanites) and I called the showroom to confirm that theyd be open. Glenn said he wasnt sure but would call me back and let me know. He not only called me once, he called me twice to give me additional details on their holiday hours. We headed down and were greeted by Glenn who was, in a word, delightful. He answered any questions that we had, discussed the construction of the Wink mattress models and then left us alone to try them out and see what we thought. He was very consultative and not pushy at all. He answered all of our questions and showed us a few other brands we might like based on the Wink model we liked. There was zero pressure to buy and it was a very positive experience. We ended up going with Wink and I cant wait to get the mattress! (They are made to order). What a fabulous idea to have a showroom where you can lay down on the brands that are only sold online-and have someone knowledgeable to answer questions to boot! I highly recommend!
We bought two mattresses from Glenn over a period of 6 months, and were very impressed with his knowledge and style of presenting the products available. The time spent at the showroom was so pleasant and enjoyable, that we could only wish for every shopping experience to be this way.Thank you Glenn!
The customer service here has been the best that Ive ever received. I first toured the facility with Parker. Parker was extremely knowledgeable and HONEST about all the products. There was ABSOLUTELY NO PRESSURE to buy a product from them. With his help we found the perfect mattress. My husband and I waited a few months to order the product due to our furniture hunt for a new bedroom set. When we call Sleep Shepra to order the mattress we were helped by Glenn. Glenn s customer service was top notch. He gave us amazing follow through to ensure that we received our mattress. He routinely sent me email follow ups including up to date tracking information until the mattress was delivered. He went above and beyond to ensure our satisfaction. I cant express enough how amazing this experience was. They should teach a class on customer service!!!
The best mattress buying experience ever.My wife and I went in and dealt with Glenn. He is a very knowledgeable sales guy.There was no pressure and his demeanor was outstanding. He is very friendly and provided all the relevant information and his recommendations.Absolutely wonderful customer service. Would go there again when we are ready to buy for our other bedrooms.
Sleep Sherpa is mattress shopping made easy. No, really. It is. After a lot of research I still wasnt sold on any one on-line mattress provider over the other. I had questions. I wanted to feel and compare models like you would be able to in a traditional show room. I didnt want to do a series of trials either because that is just a waste of time and resources. Glenn was knowledgeable and kind. He listened to what my husband and I were looking for and made some solid recommendations, then let us choose what we liked best. He even had a chance to up sell us, but didnt. I respect that. The more expensive bed wasnt what we needed, he said. I feel like we got the best mattress to meet our needs. Weve been sleeping on the new mattress for two weeks now, and its amazing. Best sleep Ive had in a long time, and my husband, too.
A special shout-out to Glenn! He helped us select and buy our new mattress. We call him Dr. Sleep. If you want to try a mattress that it’s only sold online, you should stop by and try it at Sleep Sherpa. Excellent service!
Loved it. The experience was great. Glen was so good. Really enjoyed talking with him.
Sleep Sherpa is an amazing and incredible evolution in mattress shopping. A brick and mortar store where you can see the best bed in a box and online mattresses.But the real reason you have to shop at Sleep Sherpa is Glenn.... Absolutely the best, no pressure educational and friendly experience. Double the 5 star rating and youre still not touching the value and experience you will have with Glenn and Sleep Sherpa.