Not happy with the guy at big e very rude. Was interested in one but he was very dismissive. Glad there are other hot tub spots.Remember dont judge a book by its cover.

The employee was decent, and they had the part I needed in stock.

Staff was amazing.. very pleasant to deal with and extremely helpful. I will definitely be a customer for life ...Thanks again to the Great People at 21st Century Pools & Spa

Had an old inground pool with no shallow end, 9 ft deep[1970s] . it was always cold even with a heater . no place to just stand and enjoy the pool . everyone suggested start over with new pool . However, i stopped by 21 st century pools and Brian came up with a great idea ! he back filled the and came up with a custom liner !! we can still swim but at 5 ft we can stand around and enjoy it .when no one was willing Brian came through ! appreciate him and his team

Jim the technician who helped set up our hot tub. Was very helpful, & informative.

Had a problem with our hot tub . The top side panel was not displaying digits clearly and tub would not run at all. Called service department around noon. They informed me that it could be bad top side control panel.They said that they would send someone out and if they cannot get the tub running that day they they would have to winterize it for us to prevent damage. Brian and another technician arrived at my house early afternoon ! They replaced the topside control panel which is covered under our warranty . I am glad we purchased our tub from a local dealer . Quick service and knowledgeable.

Where do I start?! I called Brian late on a Sunday afternoon (a day he isn’t even open) with a pool emergency, he walked me through it, got me my part within 24 hours, and had it installed before our party the following Friday! We could not thank him enough! He literally saved our daughters graduation party! During these trying times it has been so nice to see such professionalism, and customer service it is so appreciated! I will never buy another thing from another pool company, Brian is top notch! Thank you Century Pools for coming to the rescue!

Covid 19 is not the time to buy a pool. I bought a 24 Radiant pool in March. Because of the lock down everyone is now trying to buy a pool. The crew finally showed up on June 23rd. Everything was going fine until they went to install the coping and the liner. Due to no fault of 21st pool, Radiant pools which are made in Binghamton New York Packaged coping for a 21 foot pool and I have a 24 foot pool. Between the time it took to get the correct coping (just over a week and my schedule They were not able to return until July 11th. Then at 8 am that day Cappones pool water canceled my delivery of two trucks because they said, and I quote it is not worth us going there. So we had to find another water company. DO NOT do business with Cappones. They are completely unreliable. We found Clarks Pool water in Barre Ma. Fantastic company. Cappones charges $450.00 for six thousand gallons. Clarks charges $450.00 for 9000 gallons. And they are the largest pool water company in the state. So on July 23rd I finally had my pool. There were a couple of hick ups but Dominic The salesman at 21st personally took care of the issues. Jim their service technician is fantastic and will go the extra mile.Communication is the key. This is a pool that will out last me.

I go here for my spa chemicals. Always friendly service!

Excellent service on my spa. Jim was prompt (early!), knowledgeable, fast, and efficient. Highly recommend them. I also get pool advice and chemicals from them.

I would not recommend Century 21 pools!! We recently purchased a 24’round Omega splash pool ... the first pool my husband took the day off to be home for set up. We were replacing a pool that our deck was built around, they came set up the pool very tight to deck, but there was a manufacturer defect so it had to come down, it took over month to get another pool. Since they knew where we wanted the pool my husband did not take another day to supervise... big mistake! The pool is over a foot away from the deck making it very unsafe, and it was leaking from the hoses. As a daughter of a father who had his own business, as well as many family members who are contractors, I have a certain standard I hold people to, one is site cleanliness!! The garbage that was left in my yard from this pool set up was aweful. I’ve never had any appliance or furniture delivery or any contracted work done that garbage was left behind!! The owners manual to the pool and filter was amongst the litter, when they came back to repair the leak... the empty Teflon tape container was left behind, just thrown on the ground!! So not only did we have to add a railing to our deck, which was intended to be tight to the pool but I had a huge mess to clean up after !

I would not buy a piece of bubble gum from this company two years of B.S. still cant fix the problems services is nonexistent in Connecticut. There talk is less than cheep good luck wish I never heard of them.

Despite all of the negativity I have found in the reviews, I just spoke to Brian, the new owner, and found the conversation to be pleasant, Brian was willing to work with us, and we came to a solution for a challenge we were facing, in terms of delivery of our hot tub we purchased at the Big E. I will update, as we look forward to the delivery next Friday. Ownership change seems to be turning this company around so far.

Quick service and knowledgeable sales persons

Waited two months for liner replacement they came and said it will be 75 dollars to take old one away never mention the cost sent them out it is the worst comp I ever dealt with wouldnt recommend them

Listen to all of the other 1 star reviews here on google. Do not do business with these people. They use unscrupulous tactics. I called inquiring about service on my hot tub over two years ago. I was told they would call me before sending anyone out to service the tub. I never received a call. They said a technician came to my house to diagnose it and charged me a bill. I wasnt present and the power to the hot tub was disabled making it impossible to diagnose. I had also already sold the tub before they came out as I decided not to repair it and go new. Fast forward 2 years and they reported me to collections because I disputed this invalid charge. Now my credit has been impacted for a $100 invalid bill. I am now paying just to move on. Look elsewhere!! You have been warned.

Lets hope the new owners run it like a business. So far, so good.

If you live in Conecticut Do Not Buy here... i waited 6 weeks for service as they only have 1 tech to service CT. They also quoted me $40.00 for a spa jet - I found it here in CT for $10.00. Delivery crew was rude & hungover. You can find better service elsewhere

I bought a hot tub from 21st Century Pool and Spa whom had a section at the Big E. The sales person Frank seem sincere and professional during the sale. However, once he got the sale and it closed, they treated me like it is what it is situation. They promised on the contract it will be delivered in 2 weeks and it came in 6 weeks (no reason as to why) Then they left the hot tub under my deck without a cover which water got in and ruined my hot tub. I called them 3x to fix the hot tub which is all under the service contract and they refused until I paid them $400 which I admitted I owed. The service manager Dave Whiting is complete prude and cold person. I will NOT recommend them to anyone. Worst $7k Ive ever spent.

Extremely disappointed with this company! They never returned calls for predelivery instructions, gave us absolutely no help as to how to set up our first hot tub and then one of the pumps didn’t work. They blamed it on the electrician who doesn’t even open the electrical box for the pumps! They charged us for the service call to connect a wire in an internal electrical box! Discussted and very disappointed. Totally Big E scammers, sell and forget you!

Will never do business with again the customer service is less than satisfactory. Dont care about you after the sale has been made. I called to place a service call and was told the stuff I was calling about on my hot tub was out of warranty and to call another dealer that was closer to me.

Great place to purchase a hot tub or pool Orca balance your chemicals for your hot tub your pool

The young lady is very courteous and very knowledgeable of how to help you.

I get all my pool supplies here- John at the front desk tests my water and gets me everything I need to make it crystal clear!

Very friendly, knowledgeable people

Nice people