Geico sent me here to fix my car after an accident and I had an amazing experience! From the people in the front that answer the phones to the work done and having the rental ready for me and when I picked my car up I could just leave it there and return. But the biggest surprise is what a great job they did on my car and that they actually cleaned it inside and out, and I think waxed it as well (or it looks like they did!) I have not cleaned my car for at least a year and 1.5 years! Thank you so much to all of the wonderful people that work there!!

Great ppl, great service. Had a collision on side door of my RAV4 and Geico directed me here. They fixed everything and even washed the exterior of my car.

I was recently T-boned by a Kubota farm tractor in my wifes Cadillac SRX. The damage was extensive from hay forks on the tractor; it encompassed the entire passenger side of the car. The car is very special to my wife and I relayed this information to Duane Minnick and the team at the collision center; they promised a bang up job, and they delivered!From the beginning the experience with the administrative staff in the front was terrific with exceptional courtesy, and knowledge of therepair process!The estimate was completed by Duane Minnick, and Landon Armentrout who were courteous and gave me great detail concerning the damage to my car! The parts were ordered and received promptly and the work began.In a very short two weeks my car was repaired and back on the road! The body work is fabulous! The car is off white and has a glitter finish; it was perfectly matched!When I went to the dealership to pick my car up it had even been washed and detailed inside and out!This kind of service is why my entire family are repeat Duncan Customers!!!

Duncan Collision was beyond phenomenal. From the moment I walked into the door, they walked me through the process, making sure I knew how to interact with insurance, car rental etc. They spent time and effort making sure the repairs were done right. They communicated with me frequently even if there were no significant updates just to keep me in the loop. I felt like a VIP in how they respected me and the kindness that made this process as not stressful as possible. They even cleaned the inside of my car for me.

Bad at relaying information. Took car apart and is refusing to put it back even though it was supposed to have been ready a day prior. Very unprofessional. Neglected to inform me of them refusing to fix car and still proceeds to dismantle it. They will total your car when it’s not. Get a second opinion

I would never recommend this place.I have never had this kind of experience with a collision place.

Poor service; staff were rude and not helpful.

Brought our new Mitsubishi Outlander Sport in after hitting a deer. The repairs made on the body were great nothing to say about that! However we had an issue with the daytime running lights flickering really bad after the repairs were made. The collision center recommended that we take it to the dealership and the issue had nothing to do with the repairs made by them. However this is a brand new car with 3,000 miles and the bumper was replaced and the lights we had an issue with were also removed and installed in the replacement bumper. We took their advice and took it to Motor Mile Mitsubishi only to find out that a connector to the daytime running lights was left unplugged and that’s the reason the lights were flickering. We were happy with the repairs made but not very happy that the collision center would not take the time to go back over the repairs made to possibly fix the issue but instead sent us to the dealership.

The workers here will try to scam you lie to you whatever they can to get more money

Easy to work with these people. Very accommodating and their work is excellent. Recently had some body and paint work done and it was superb. All work is guaranteed and warranted be as long as you keep or own the vehicle. They stand behind their work. Pleased with the job that they did for me

Very friendly people. Job was well done. Vehicle was even cleaned on inside. I would highly recommend.

Had my fender repaired on my Mazda here a few days ago. I have used their service department for oil changes and maintenance for several years and they do a great job, but I have never used the Collision center until now. The same great work and friendly service extends to this department as well.They did a perfect job blending in the paint on my fender. I did find a couple of small dirt particles trapped in the paint after I initially brought it home, but I took it back the next day and they fixed it very quickly and made sure I was completely satisfied before I left.I also love the transparency that they have when explaining the process they go through on a repair. I never felt like I was paying for pointless parts or work. Would definitely recommend bringing your vehicle here for service or repair.

They’re so bad they probably don’t even repair their own cars

This has been a very unpleasant experience. My company vehicle was originally supposed to be ready on the 16th of Nov. Here it is Dec. 20th and now I am waiting on a door handle which will possibly put the completion of this job nearing 2 months. Did I mention this is a company vehicle? I received some poor customer service when speaking with this shop, and wasnt assured they were doing everything they could do to get this job completed timely. I was also told that I would not be able to pick up our vehicle until payment is made. I do understand this policy, however it takes a few days for us to send payment being that payment is coming from NJ..... This will add another few days till we are able to utilize our Company Vehicle. I am extremely dissatisfied with services provided by this shop. We had our vehicle towed there from Roanoke due to previous experiences that were good. We will not use this facility in the future. Thanks for Reading

My daughters car had some body damage when the cars in the parking lot after the VT/ND game were vandalized, which included the right wiper arm and wiper being ripped off. Mr. Snyder stayed after hours to fix the wiper arm before the collision appointment so that it worked which he VOLUNTEERED to do without our even asking. That is EXCELLENT SERVICE!!! THANK YOU, MR. SNYDER!

Terrible serves. I dont recommend it. My big mistake to go there, I will never follow Duncan recommendation after this and will stop going to any Duncan. I hit bumper on the parking lot from bellow, there was not much visible damages, I can drive with it. I asked Duncan for the estimate, they took car and then the guy showed me the problem, they made all cracks bigger, the guy would pull plastic apart without care, saying I must change the whole bumper and estimate is ~2000$. Something that can be glued or tapped. Now it looks worse than when I came for their advice&estimate + wasting of my time. I go regularly oil change to Duncan, and it was great, but after visiting collision center, I am so disappointed that I will stop going for oil change too.

I dont mind the time it takes for an oil change and tire rotation because their waiting room is a good place to get some work done using the WiFi. There are usually a couple of nice people waiting there to chat with!

Fantastic help - local folks who work hard to make your experience top - notch. Would buy from them anytime.

I would not recommend anyone take business here. I dealt with a salesman named Guy in looking for a new vehicle. This was my first new vehicle purchase, so I went in as prepared as I could, but generally ignorant to the process. As the process developed and I learned more about it, I also quickly learned this dealership was trying to take advantage of that. They ran with the assumption that I was also ignorant in general, and they were wrong. :)Long story short, I dropped my sizable down payment by about 33% and changed what options I wanted in the particular vehicle, which displeased the salesman, who instead of looking out for my best interests and working for/with me as a customer, did everything he could that gives car salesmen a bad name to take advantage of the situation. I was exposed to a sleaze salesman tactic called spraying and was actually told by Guy that, He didnt sense any customer loyalty out of me. Also, instead of getting any kind of customer service, I was instead told how most people buy from him again and again. If someone is good at what they do, they need not tell you how good they are it will be apparent by their performance. This was not the case at Duncan and the sales manager worked closely with Guy throughout this farce.I was also told all dealers were getting MSRP for the vehicle I wanted, which is a lie. The national average is well below MSRP. I went to Magic City Ford and got the deal I wanted, the rate I wanted, the amount for my trade I wanted, and all with no hassle and excellent customer service. Stay away from these guys.

Great salesmen and service