I received outstanding service from this dealership in the purchase of a new vehicle. They took extreme care with every step of the process! Johnny Farrar is the BEST salesperson ever - go see him!

Friendly and honest about our vehicle. I went back because we had purchased there before and we respect their work.

I brought this car on April 17, its June 15. I noticed the carpet is cut to shreds. The ceiling is falling in the back. Now I have to take it to the service department because its saying sevice theft alarm and leave it until they can get to it. They suttle me home. Brand new car and I have to walk??? I think i have bought a LEMON 🍋. The car cost TOO much for me to be walking already sad sad customer.... XT5 Luxury 2020...wow... just WOW.

I want to give a huge thank you to Carlene Townsend on the used car lot side. I 1000% recommend her. Her kindness, patience, and understanding to our difficult situation during our transaction with her was absolutely amazing. She went above and beyond to make sure we left the lot that day with the vehicle we wanted and given the circumstances her not the manager had to do that for us. We’re so grateful and thankful to you Carlene for taking good care of us, I’ll send everyone I know looking to make a purchase in your direction.

Good prices and inventory 👍👍👌

I bought my third vehicle ( Cadillac XT6 ) this past weekend from this dealership. After a terrible experience previewing a vehicle in Nashville the day prior, it was a breathe of fresh air to walk into a dealership that puts the customer first and makes the car buying experience an exciting one. Mitza, Carline and the entire staff at James Corlew are amazing! Thank you!

It was great they took my car changed a little quickly and I was out there a little more time and no time

Very professional, will highly recommend them.Jamie and Becca are the best!

Purchasing a vehicle through Corlew Cadillac was seamless, professional and most of all ‘stress-free!’Do yourself a favor and meet with one of their professional team members and enjoy the purchase of your next vehicle!JGH

Your sales man Quan Webb did amazing. He treated us very well from the start. Made us feel welcoming and had great humor in keeping us occupied throughout the whole visit. I bought a Nissan Altima yesterday, and I am so happy about the choice he helped make with me. All of your workers are awesome. I would most definitely recommend everyone to come to your dealership.

Jeff and Carlene were absolutely the best!! The exp was great, quick and easy! I’m in love with my car! I have to say I would send anyone looking for a car to these guys!

Prompt and courteous

I went in thinking it was a replacement for my battery on my XT4, turns out I needed a new alternator. The service department ordered it and installed as soon as it arrived. The staff is always so friendly and helpful! Kuddos!

Great customer service

Darrel made life real easy I was in and out within hours with my new truck!

I have been 200% satisfied with my experience at James Corlew Cadillac. Both the sales and service departments are staffed with top-notch, well trained professionals. Every single person goes beyond normal expectations. Customer service is BACK - and alive and well at James Corlew Cadillac. Do not buy somewhere else without giving this team the opportunity to knock YOUR socks off!!

We are proud lovers of Cadillac’s. Specifically my 2017 CT6. My tire pressure was low at a 17psi compared to 32-34 where it is supposed to be. I called the service department and spoke with Tom and he told me to go to Gateway tire.? Not sure where that came from. Then today this morning my husband went in to see if they can look at the tire .. put air in the tire in the meantime. They told him the next available appt is not until Friday.. The least they could have done was put air in the tire for him to make it to discount tire, which is where we ended up going. If they want to refuse service to us, just say it. I dont understand why this had to happen first thing in the morning. This complaint is only towards the service department. The sales department is always nice when I go in while waiting for my car to be serviced in the past. I did Notify Cadillac customer care so they can be aware of this incident and received a case number. Such a disappointment..Terrence and Vana Conaway.August 6th, 2020Thank you Jason for reaching out to my husband and I, regarding this review. I appreciate your concern and the conversation we had 2 days after this post. That shows that you take pride in your shop. I am glad we handled this situation and can definitely move forward on good terms. Thank you Jason.

Place is great ... Had an issue but this general manager worked amazingly to help fix everything

My work place

Purchased a new Cadillac XT5 from James Corlew Cadillac. My salesperson Donald Johnston was great. When it is time for another new vehicle, we will definitely be back to see Donald!

Purchased a Cadillac Escalade ESV from James Corlew. Clean facility with a friendly and professional staff. My salesperson David Adams was great to work with. Very knowledgeable and proactive throughout the whole process. David has a sincere passion for his job and doesn’t look for the quick hook and bait. Thanks David. Keep up the good work.

My overall experience was a good one. The auxillary staff and management team seemed to pick up the ball when they needed to in order to make me happy. I was a little dissatisfied with the sales side of things. The knowledge base was not very good and the follow through on things that I requested was lacking. If it was not for the sales manager,Tony, I probably would have walked away from the deal. My sales person was a nice enough guy, I just felt like he was too busy to be detail oriented in the way that I needed.I came into the dealership having selected the vehicle online, knowing that it was what I wanted. Yet, the process still seemed to take way to long from start to finish.Honestly felt generally satisfied overall. That satisfaction went down a little when I took the GM survey and realized that several things that probably should have been done or explained were not.At the end of the day, I came there because I was able to find exactly what I wanted in a truck. I did not have a bad experience in any way, but there was room for improvement.

Professional most visits only displeased with one visit where even though I Called my appt in 2 weeks prior they didn’t have lights in stock and had to wait 2 days

I purchased my last 3 cars from James Corlew Chevrolet primarily because of their customer service that they provide.

James Corlew Cadillac came to our home soon after we called. they started our carand took it to the dealership, and fixed it. We are always pleased with our experiencewith them, They are always friendly and efficient and dependent.

Dave Adams sold me a nice used car. He listened and found me just what I needed. I bought a 2016 Chevy Equinox almost two years ago. This year I bought a 2016 Jeep Cherokee. It was a great investment. He is a great listner and easy to talk to.Tony were so rude. I walked out. The next day I came back and Brete was so rude l, obnoxious and offensive. When I went to finalize the paperwork he kept making rude comments.

The people that work there are great.

As always your people were great.

I was immediately greeted at the door by Quan W, I asked for their internet specialist Rose R. Both very pleasant; Quan shared his knowledge about the vehicles, he drove us to the lot to look at several models; he was very concerned to satisfy the needs I requested for a new vehicle, needless to speak - I am a new owner of a Malibu. Thank you Quan Webb (Sales Consultant), you did great!

Hello Everyone!Im gonna make a long story short because I can go on for days telling you all how much I truley value my customer service at James Corlew Cadillace Service Center. Well I had an appointment to have my old 2005 Cadillac Deville fix for some minor repairs which I didnt really have the money to fix. I had gotten serveral phone calls for offers to trade in my old car but I kept on saying no Im not ready to sell my car. So when I got another call from Mr. TreBion Linsay the sales Consultant he was so polite and nice and he made me feel comfortable about making the right choice on putting me in a better car. The most thing I appreciated was he took his time and explained step by step to me and helped me make calls to my insurance company and get the forms I needed to make this trade for my old car. I said ok and yeasterday I did the paperwork and then he comes back and tells me your app has been approved by the bank to get the car. I said no way youre joking!!!!Because I have not so good of credit. But wait!!!!!! Thats not it wantMr. TreBion Linsay the sales Consultant said well let me talk to my boss about you not putting no money down and see if bank approves that amount. So when he came back to me and said Mrs. Moore you got it!I was like oh wow ! I couldnt believe how God just approved me for good credit just like that and begain to thank Jesus for what wonderful works he has done for me and my family to have a better car for my health conditions. It was talking to Mr. TreBion Linsay the sales Consultant and Chris that made the process such an success for me to get the car with no payment down and other great deals was offered.I recommend you all to go down to this James Corlew Cadillace Service Center and ask for Mr. TreBion Linsay the sales Consultant and Chris they will leave you with a smile on your face. I have to say all the staff is always nice and polite to me and always give me great customer service.I give them 5 stars. Im now driving a 210 used Cadillac SRX SUV SPORT. Please Go down today and get you a new car.Because you deserve it! God Blessings!!!!!

Jarren was helpful and stayed late to assist me. Great service

It was the best car buying experience Ive ever had. Thank you.

Repair shop is three weeks out just hook my car up to a computer, no thanks

Great hospitality industry....

Service was great and everyone was so friendly.

Great service

Great service & best prices!

Usual good service although I thought the cost to install splash guards was excessive.

Did not want to give me half my cars value

Very disappointed. They charged me $442.00 to change a thermosat! $271.00 of it was for labor. I will never take my car to a dealership again! 😡

Not bad not friendly

All the staff was very friendly.

Excellent attention

I recommend has good care!