10/10 would recommend going there the staff is very friendly and knowledgeable they will help get you what you need. Ramon hooked it up with excellent service! definitely going back for all my phone needs.

I came in with issues with my phones connection/Sim card. Becca was absolutely wonderful and fixed my situation within 10 min. Very polite and positive will definitely come back for all my purchases.

Annmarie did a great work and I mostly come back

The gentleman I saw today was extremely rude. We went in to pay off some watches and upgrade a phone.he told us he could do the upgrade but couldn’t do the transfer.so what is the point 🤔. Very selfish. I do not recommend this store. Extremely lazy customer service.

Phenomenal customer service! Our T-mobile expert Andrew went above and beyond for us and was super knowledgeable about products, services and how knew how to deal with problems with out original carriers so we could switch over . Andrew we thank you for making out day better and helping us accomplish something on our to do list. !

We were traveling and stopped into this store and were met by helpful and courteous staff, particularly the gentleman who was able to troubleshoot my husbands phone. Kudos to the staff at this location for restoring the peace of mind to two weary travelers.

Just switched from Verizon. very easy. And Great all around customer support and service.

Awesome service, Lauren was awesome and took care of my issues and made sure I walked out complete

I went to this location to upgrade to a new phone as my current phone is acting up and my phone is what I use for my Business. I was told that I had to wear a mask. I have a doctors note saying I am not required to wear one due to a health issue. They then told me they could help me outside. I decided to leave as I will not stand outside in 30 degree weather. I have been a customer for over a decade. After this I might just have to take my business elsewhere

I love the service, I have only had an issue once in the 4 years that I have been with them, and that was due to the towers going down during a storm. The employees are all very friendly and knowledgeable, but Shelby is awesome! She always takes care of any issue that might come up and even calls back to check up and reminds me that if I have any issues to just call her. I highly recommend T-Mobile, and definitely the Fort Campbell Blvd location!

The staff there was super helpful, kind and in general awesome.. I dropped in 8 mins till close, they didnt even worry, got me taken care of and out the door by 1 min till close!!! Thanks T-Mo!

The staff is very knowledgeable, patient, andThorough in explaining and completing phone upgrades and transfers .

Waited for someone to attend my wife and nobody came. Person on the front just stood there and said/did nothing. Guy in the back seemed like he was playing on his phone. We needed to make the 1st move to receive service.

This T-Mobile store was really nice!!! The employees were extremely nice and helped me with my phone problems.

I have a haved a good experience

Had the best experience Ive pretty much ever had dealing with In-store Carriers. Both the young lady and young man were so helpful, they were absolutely hilarious together, and both were very knowledgeable. I ended up dealing with just the young man in the end, and he put any and all discounts in place for me, made sure I understood my new plan and device and even gave me his personal # to keep in contact just in case I had a quick, simple question. I would recommend to anyone, and the only reason I didnt give a whole 5 stars is because I am a bit disappointed in the call service, especially when I am out in country and in a darn grocery store. I lose service a bit more then what Im comfortable with, but hopefully itll eventually get as good as Verizons Service (The cost absolutely sucked, however, the service was the absolute best...never lost service, no matter where I was) and if that gets wayyy better, then Ill definitely come back and give all 5 stars!!

Employees was very courteous and knowledgeable and expedient. I was greeted as soon as I came in to the building and immediately waited on. 5 star customer service!!!

Worst company to ever go to! The company first charged me for a tablet line that I do not have when it should have been a phone line. Then messed up my actual cell account. They then charged me prorates and told me I was paying for a monthly bill when it was actually a down payment towards an entirely separate bill that I was not notified of. They told me to call customer service and put me on hold for 30 minutes. After talking to customer service I found out I was lied to by not only this individual store but the rest of the T-Mobile company. The RETURN POLICY IS 14 DAYS not 30!!! These people lied to me and now Im basically out a grand. If I could I would rate this with negative stars. NOT a happy customer! Strongly advice everyone to go to any other company!

Fast, efficient, and friendly service. I told the rep my required parameters for a phone. He got me set up, contacts transferred, and out the door in less than an hour. The phone meets all of my needs and more. And it was very reasonably priced.

Ive had good experience with this store. The staff is very nice. They have very affordable phones with very good phone plans.

We came in to bring our service from Verizon wireless to t mobil.Jennifer,becca and Andrew really exceeded our expectations. I wish we would have done this sooner there customer service is impeccable. I actually have been a android customer for my entire life Im 33 and they convinced me to go with apple and got me a new watch..They have answered every question and trust me I have alot considering Verizon completely sold me under false pretenses..I look forward to our relationship with t mobil they actually make me feel really appreciated and happy to have our business .. I dont know why everyone is not with t Mobil all the bells and whistles...I will be a lifetime customer if they keep doing things this way..Thank you Jennifer for all your help💜💜💜

Im loving the unlimited data. The coverage is good and I couldnt beat the price of $60 for two lines for people over 55. Sometimes it pays to be an old guy.

T mobile as a company is a joke. 611 Customer service seems to work off a script and is no help. The answer to spotty service/a lack of is it is a mobile service and coverage is not guaranteed everywhere. They should not be selling service where they cant effectively provide it.

Saturday july 13th 2019We went into T-mobile (on fort Campbell blvd in clarksville Tn )to see if we could switch over from AT&T. The lady shows us around and tells us its only $100 ($80 for the line and $9 and $6 for the phones my husband and i chose)... we were impressed so we ask her to go ahead and start the process..... she liked my tattoo i just had done, so i handed her my phone to show her my artist (by this time shes already done with the first few steps of the process) and she notices a small crack. Says she cant help us anymore and to go to a screen repair shop to which its like 400 dollars for both our phones.... ok whatever we will wait and use our AT&T insurance (so we thought) . We get back in the car and neither my husbands or is phone work. We cant make calls. We have no data... nothing. We are no longer apart of AT&T (accordingto both busines).... and we are not apart of tmobile because of the cracks. But now AT&T want us to pay to come back to them And have a reactivation fee....I feel like it was this womans fault because she didnt tell us we couldent turn in our phones with a small crack.. She left us high and dry. she never mentioned it ... and now they told us we are out of luck and its AT&Ts problem now, nothing they can do . Asked for them to call manager and said he wont be in until next day. Our phones are our life lines. We are dependent on the calls especially our jobs. Qe wanted to go with T- mobile tonsave money.... not get bent over and spend more.

Worst customer service in Clarksville. In San Antonio, TX I had never had a problem with them. The sassy rude representative, Ashley, was outstandingly horrible. I have never received worst customer service in my life. I came in twice to ask for help and both time she went out of her way to make sure she told my husband and I no. Even when the manager in San Antonio,TX had approved our request, she argued with them on the phone and denied our request!! Also when she was supplosly helping us, she managed to go out of her way to get the next customers in the door and told me to SIT DOWN and wait?! While there were two other representatives standing there not doing anything. Even the new customers she was helping became angry with her.I really hope they put another T-Mobile branch that knows what they are doing!This branch lacks so much customer service that its worth driving an hour to Nashville.

100% garbage. Don’t be fooled by their low prices. You’ll be paying for a service when you can’t talk to someone because you don’t get service... in the rare event you do get service you will drop the call a dozen times. It’s complete garbage.

T-Mobile reps seem to go out of their way to give you a hard time. I bought a Samsung S6 Edge in November and its a brick now. The tiniest scratch/crack makes them not honor the warranty. The screen isnt cracked. Its like having a dent in your car door, but the car company wont repair the warranted engine.

These guys take pretty good care of me when I go in. Also, t-mobile in general has a lot to offer so go check them out.

Jacob, Xara, and Chris have been nothing more than completely wonderful!!!!!! They helped us get our account straightened out and helped me make the switch from straight talk easy as pie.

Recently I moved here from Tucson, AZ. I only go here to pay my phone bill. I usually have to wait. The employees seem to have bad attitudes. Like there doing me a favor. The employees dont seem to care about there customers. One employee came back from what I assume was lunch and with food still in his hand. He began to play with his Computer screen and I was just watching in awe. After about a good 15 minutes he finally what I would assume logged in. After waiting about 30 minutes. I was asked What do need? I said I need to pay my bill. He sighed like (I wasnt buying anything). Ok. Payed my bill. Left. Thinking the next time I come in to pay my bill and his salary. Bring a snack.

Consistently friendly staff.

All around awesome store. Everytime ive been to this location the staff goes above and beyond 2 help me. Before as a Tmobile customer and now even though im not. I cant wait till i can switch back to a great company with amazing employees.

Friendly and knowledgeable customer service that answers all of your questions​. Store is well kept and neatly stocked inventory.

Horrible customer service. My phone hasnt worked in two weeks so I cant receive or make calls. We have a deal that takes the payment out the 1st of each month and because it wasnt paid yet they acted like I was poor and a waste of their time. They were rude and wouldnt let me talk without interrupting me to say we cant help you.Afterwards I called and George said Im sorry but I dont think you deserve and apology from me, I have been rude to guest before but I dont think I was to you. Thanks to him my family will be switching service to Verizon. Ive worked in customer service for 3 years so this really upset me because I know how to treat guest with respect. Will never return

Logan was super helpful and made it super easy to get two phones and a new plan

Very helpful employees and super understanding of peoples situations

These people are morons. I had an active account for about five years. When I wanted to switch my wifes phone number to my plan from Straight Talk, they asked me if I wanted to switch to a new post paid plan. I said ok, so they redid my entire account. When finished, they had added the Straight Talk number as the primary account number. Genius.

The staff are very helpful, got all lines switched with no hassle and got a great deal.

Best phone experience Ive had yet

BEWARE SOLDIERS!! T-Mobile does not own any towers on Ft Campbell and you will not have service during peak times (lunch, anywhere near the barracks) and service is spotty inside government buildings. You will not have service at the range or anywhere other than the PX. They also promise a military discount which involves sending an email to your AKO email. In that email, you have to click a link to another site, which is something AKO does not allow. Your email will not allow you to fwd that email to your personal email either. They have another method which involves scanning and emailing your LES, and they totally drop the ball on this and dont give you the discount either. T-Mobile does not own towers and only rents them from big names like AT&T and Verizon, and you will be last in line in highly populated areas to even make a phone call. Save your money and go with a service that works on post, such as AT&T or Verizon.

Bad service all around. Living on post we had no service in our own home and had to use wifi to call each other. The service in the store is ridiculous too, it too them 5 months to send us a final bill and each month i had called to ask about it and they said its on the way. On the 6th month i called again and they told me the reason why i havent received it was because our tablet line wasnt cancelled....why didnt you guys tell me that the first time i called....horrible service all around.

Ok store terrible provider for anyone working on military bases

I had TMobileThey ripped me off!Even though I switched carriers before due date of next bill. They went ahead (I called 2x to make sure my auto pay was off!) And too my money. Knowing full well I switched to ATT!I called the stores. I went in. Nothing!!. They are crooks!!!!!

Went into the store in which I was approached by salesperson I explained I wanted the new note 7 silver...when I was almost done with the transaction I realized the rep gave me 7 edge instead she had to go through everything all over again...but what really made me mad was her telling her co workers it was my fault then seeing her write on paperwork that I had changed my mind....no you gave me the wrong device idiot...then she had the nerve to mention a restocking fee..I was told all my info would be transferred from one devive to the other i cluding messages hmph didnt happen either...this was a disaster from start to finish..she then began apologizing for the mix up and blaming me for her screw up..this store is nothing short of morons....THE WORST CUSTOMER SERVICE EVER....

Great customer care from a very energetic and usually knowledgeable staff.

Love these people they will take care of you

They didn’t want to sell me a sim card

Angela & Anthony are the bomb! 👍🏾✌🏾💣 They were both knowledgeable, funny, and their customer service was great too!

George is great!!!! Always so helpful when I come in

Came for a solution ended up with same problem, not signal at Ft. Campbell, have to rely on Wifi and the answer was We are working on it. 😒

Very professional and helpful.employees have great attitudes.

Very helpful and patient with activating my new phone

Besides the wait, (like every other phone provider service store) they were very helpful and kind.

Never have I had a pleasant experience in this store and it is a shame because it is the only one in the area. The customer service Ive recieved here makes me want to change phone service.

Rip off. they tried to charge me 1400 for phones and told me that the only way around it was going to the PX. went there and paid less than 100. total scam

Logan is the best rep in the store

The store reps are the worst. Customer service sends you to the Philippines. Ive had a bad experience all around within 14 days.

Quick and friendly service.

Poor customer service. Had an issue for 2 months

Very professional and helpful, thanks

Very helpful staff!

Tmobile overall cares about their customers.

Love T-Mobile, great staff.

Theyre liars just this store.

Great customer service

Always friendly!

Always willing to help

Great customer service

Took care of business

Poor customer service

Great team!!

Awesome :)

Excellent

The boy who attended us was very kind.