Today I went to the mall to get my 15 year old a cookie cake for her Birthday. We went close to the end of the day. They were less then 2 hours away from closing. She wanted a full cookie cake. I think the lady’s name was Shannon, she was a manager. And she was absolutely amazing. We have an inside joke in my house, and I call my girl baby Lucy (Lucifer) I wanted to put it on her cookie cake, but of course she wanted her name put on it! So we went with just a simple happy Birthday! Of course, with it being so close to them being done for the day. We were not expecting nothing fancy. But when I tell you this lady went above and beyond. When I went to pick the cookie up, I couldn’t have been more happy. And to make it better my birthday girl absolutely loved her design as well! 10/10 would definitely recommend!

I ordered a cookie cake for my son’s second birthday! They did NOT disappoint! My order was above and beyond what I could have thought of! The staff was extremely kind and put in so much effort. You can really tell they enjoy what they do!

I put an order to be picked up at 2pm and when I arrived my order was not ready and told me had to wait another 20 minutes this is so unprofessional. I had something planned for my team and everyone showed up and I didn’t have my surprise. I need this location to do better planning!!!

I wish I could leave negative stars. A young guest dropped his just purchased cookie on the ground in front of the counter and they made Dad buy a replacement. I approached to let them know that an entire group of people just watched them waste their opportunity to be human. Ill never give your company a penny of my money! Money over humanity at this company. Sad.

I enjoy coming to great American Cookie Ingram Square, Mall the service is outstanding the people are friendly helpful and you receive some of the greatest service That I have ever seen in cookie establishment

So I had placed an order online for a birthday cookie cake around noon on Friday and had it scheduled to be picked up at 6:15 and I get there and they didn’t have it ready nor did they even know I placed an order. She told me if they don’t check the online orders that they disappear after so long which makes no sense in my opinion. But it also shows that they weren’t bothering to check their online orders and if you’re not gonna bother checking them then don’t have it as an option to order online. I will say they were very sweet and apologetic about messing up and they did reimburse me which was nice.

Cake I ordered last year was done poorly. When I called to address the issues and dissatisfaction with it the promptly gave me a certificate for free 16 round to use within one year. I just used it today to pickup another cake and there was a total difference in decoration. Much more detailed and resembled what I requested compared to last time. Great customer service and decorators combined with delicious cookie cakes and other deserts.

Edit: bumping up stars because I put in the change to Google’s listed hours. I still wish they had done it themselves first.Love them, but their hours are marked wrong online. Second time I’ve come recently and they were closed when their info online said open for a couple more hours. I’ll definitely change the star rating when it’s fixed because I love y’all’s cookies above anyone else’s...

I love Great American Cookies their chocolate cookies are the best .

I called the night before for a custom cake. I texted the helpful worker the picture of the cookie cake I wanted. They were able to make it work! The manager even called me the next day to confirm everything and make sure I got what I wanted.

This place has cheaper soda per ounce in comparison to the soda machines. Even better, its located not far from the Poke Stop. A win-win, especially for those like me playing Pokemon GO from out of state. :-)

Yummy cookies! So good makes me want punch Shadow in the face. (JUST KIDDING but they are good) Cookies were real fresh!!

I remember growing up on these cookies. They were a wonderful experience that I would look forward to everytime my parents brought me to the mall. The management there is just as wonderful as the cookies they sell.

I love this place and the cookies they serve (thats why this review has 2 stars) but the customer service I experienced from Gwen tonight, was awful. She gave me extreme attitude, as if I was stupid, and rolled her eyes twice. Disgusting.

Delicious treats! They decorate a giant cookie for any occasion.

Very good.

😍😍😍