My car is not ready yet. However, I am pleased that the dealership is taking the necessary time to fix it thoroughly. I know working with all electronics in these cars can be challenging.
All my life, I have always wanted a Cadillac. The Fleetwood Cadillac from back in the day was the ride to have. Well I decided to visit Central Cadillac with my Mother and Uncle. I drove home in a 2019 Cadillac XT5 with extremely low mileage. I met a Salesperson Sandie Williams and she patiently worked with me to get my Cadillac on my birthday.We had so much fun, laughing and joking 🤣. I was surprised with a birthday serenade. Tom Harter sang too. My finance guy. So, if you want a great experience, go see Sandie at Central Cadillac.
Just picked up my vehicle from the Body Shop and they did an amazing job. Mike, Jennifer and Katie took care of everything from getting us a rental car to handling all the insurance billing. They kept me informed along the way and then delivered our Jeep back to us absolutely spotless from their detail department!
Recently had new tires put on by the service department and could not have been happier! They were quick and professional, I was greeted right away without any waiting and in and out in no time on my lunch break. When picking up my car was done, washed/dried and ready to go. The service manager even came out to make sure I was happy! Great job, will be back!
I am a Ganley customer for life. This was the easiest, friendliest auto purchase I have ever made. Everything was cut and dry and I never felt like they were trying to confuse me or get one over on me like I have at other dealerships. They are good people to do business with.
Recently I leased a Cadillac CT4 from Central Cadillac. I had the pleasure of working with John A. From start to finish John was professional and knowledgeable. I’ve had bad experiences in the past purchasing cars, John made this most recent experience very easy and was not overwhelming. If anyone is interested in a Cadillac I recommend John and Central Cadillac. Their showroom and service was top notch. I will definitely be going back to Central Cadillac for my next purchase.
Central Cadillac exceeded my expectations for purchasing a car. Angelo is amazing - the whole team has great communication and as a customer I knew that I was in good hands from sales to finance. If you are in need of a car new or use this is the dealership. They made my family feel so welcomed, heard and appreciated. I will definitely be back and highly recommend them if you are in the market for a car.
Trying to stay optimist on the hunk of junk Ive purchased 2 years ago. I understand Cadillac is a brand that comes with an expense but this car has been a headache since purchasing it. If its not cutting off, Not turning over or locking me outside the car its some new silly issue costing me an arm or a leg that Ive never encountered with any other cars I ever purchased. I been at the service department there and else were more times for issues than oil changes. I wish I would have never purchased this vehicle its depressing to know I still have maybe 3 years or more on it and theres nothing I can do about it but : (
Dealership told me that the car I was interested in had certain options that it did not have also tried contacting them for 2 days with no response wouldnt recommend
I have an 04 hummer pickup that I take to Central Cadillac for tune ups, repairs, etc. The people are top notch and always take care of me.
Gabe in service was excellent. I brought my car in for a detail and Gabe was very attentive, kept me up to date on the process, and was extremely professional. I can’t recommend Central Cadillac or Gabe enough!
Mike was great and super helpful when I started hearing a weird sound coming from under my car. I was in and out in less than 45min for no charge. That’s what I call great service!
I have purchased four vehicles from Central Cadillac and have no complaints with their service. Each time I have had contact I was treated with courtesy and respect. Questions and concerns are addressed to my satisfaction and usually greater. I recommend Central Cadillac.
DO NOT BUY FROM THEM!!!! I just recently bought a car back in May. The manager insured me that the car that I was purchasing was well taking care of. He said that the owners brother owned the car. I purchased the car and the check engine light came on within 2 weeks. The car will not pass E-Check and the check engine light was cleared before I purchased the vehicle. They have gave me nothing but a run around. They are very unprofessional and untrustworthy.
I took my ATS in for service and was met by Sam, one of the service advisors. Sam went above and beyond to have the issue with car resolved. I would more then recommend this service department as well as Sam.
Everyone at Central Cadillac is awesome, but Sam and Gabe in the Service department are the BEST. They always get me right in and out and make sure my car is pristine when I come back. Thank you guys for all you do! :)
Thank you to Mike the body shop manager for providing great work in a timely manner. Mike my friend you are so appreciated for honoring the work that was previously done. My car looks great.
I am central cadillac customer for life but of my personal service advisor in the service department by the name of Sam... I never got the help and awesome service at crestmont that I get with central. When I say prompt, reliable, extremely knowledgeable, friendly, on the ball, etc etc etc...I cant say enough about the efficient service provided to me by Sam So, I hope central cadillac knows and appreciates what an awesome that he provides to his customers.... Thanks a bunch Sam!!!!
Found my car online and contacted John Arandesh at Central Cadillac and was extremely happy with the whole experience. I live in Tonawanda NY and it was painless handling the deal virtually. Once he knew I wanted to buy the vehicle he went outside right away and took a video of the entire car. Pointed out the imperfections and also all the features. I felt this was so extra and professional. It solidified the fact that I was working with the right dealership. Drove out to get it and it was waiting for me all clean and sparkly! I was in and out pretty quickly and everyone I dealt with was so friendly. I highly recommend!
The staff us always welcoming and accommodating. Great brand and great service.
Sam Calabrese always takes the time to make sure my service needs are taken care of. He does a great job and is a pleasure to deal with in service.
I am a local clevelander who was born and raised here. I usually shop and have service at another Cadillac dealer. Due to time restraints and other circumstances I chose Central for service. I was going on vacation and would be driving over 800 miles. I had an oil change and front end alignment performed. After I drove thru mountains and winding hills of several southern states, I made it to my destination only to find out that all my front end alignment parts had vibrated loose. CENTRAL really messed up on this one. I spent my entire 4 day vacation attempting to correct their cluster f₩[k. The good thing, the service manager appears to be eager to make this right......OUTCOME still pending. TBD
Got my new car last week! I love it! The entire process was so quick and easy! You guys are awesome! Thanks so much!
After having a terrible experience with Centrals service department and giving them a non-celebratory review, Id like to post an update. I have been dealing with the service manager at Central, and today he restored my faith in Cadillac and their commitment to quality customer service. Mistakes happen. Its how you respond to them that matters the most sometimes. This mistake could have been much more detrimental than it was, but nevertheless Centrals response was noble. They definitely went above and beyond to .ake things right. This is how GOOD BUSINESS practice lokks. Thanks.
Purchased a CPO XT4 from Sandie Williams on 3/10/21. She was fair and courteous the whole time, and helpful throughout the whole process. They were backed up in financing, so there was a bit of a wait, but wasnt forced to wait or sit in a small sales office or finance office for a long time which I appreciated.Once I got into the finance department, it was quick and efficient.It was a pleasant experience, and Im very happy with how everything went. I cant say enough nice things about working with Sandie and the people I worked with at Central Cadillac.
Watch that you get the full rebate you should be entitled to. Found more rebate was available but they didn’t apply it to benefit me. The way the extra rebate money was applied would have went into their pocket if I didn’t catch that when we went over the financing. Told them I have never seen this in my 25+ years of buying vehicles. Was given all kinds of excuses and after 5 minutes of back and forth they reduced the final price of my vehicle to match the extra rebate available. The XT-5 seems to be a nice vehicle but terrible buying experience. Maybe the worst ever.Follow up to this REVIEW. These people never contacted me to make things right. You would figure they would have the decency to call me.After owning this vehicle for almost a month the brakes had a grinding/pulsating condition. The sun roof rattled. Two(2) weeks it sat in shop and until I called a second time the manager updated me and then argued with me for 2 days about how they were not replacing the pads and rotors on my vehicle. I should NOT have bought a Cadillac because they really showed their true colors. THEY DON’T CARE ABOUT THEIR CUSTOMERS They want you to buy something from them and gladly take your money. Cadillac is truly NOT a luxury brand. Stay away from GM they are toxic. Zero stars give. Down from two given in May
Central Cadillac makes leasing a vehicle effortless! I was able to schedule my oil change and bring my vehicle in the next day. When I picked up my vehicle, it was cleaner than when I brought it in. My floor mats were spotless and there wasnt a spot of dust on my dashboard. I will continue to purchase/service my vehicle at Central Cadillac. Their service and attention to detail goes above and beyond!
Central Cadillac always does a great job servicing my 2018 XT5. Cody is a real pleasure to work with.
Sam is amazing, anytime I need something done I will make sure to request Sam as my service guy! Thanks, Sam!
We purchased a quality pre-owned car from Central Cadillac. Heres why you should consider Central for your next used car.1) Competitve pricing. The vehicle we purchased was priced as one of the lowest in the area. We drove an hour to see it and eventually purchased it.2) Quality cars. Our vehicle was in pristine shape. It was inspected, serviced and cleaned. They went over the mechanical history of the vehicle. The put on new brakes. I really feel like I got a used vehicle that will last a long time.3) Friendly service. When you go into the building, you will be welcomed by many people. I was offered like 10 bottles of water and 10 cups of coffee. I was impressed by the friendly environment and I feel like they went the extra mile for me.4) Overall my experience was very positive. I feel like I got a good deal and my experience was very positive. Should you buy a used car from Central Cadillac? Yes! I would consider it (if they have the car you are looking for).
My last 3 cars were Chrysler 300s 2007,10, and 2015.. I was ready to return to cadillac and thought the place to go was crestmont but I didnt like the customer service there so I tried central and from the moment I got out of my car Sandie Williams approached and introduced herself and very pleasantly asked how could she help I said Im looking to buy a cadillac and she said to me you tell me which one you want and I will do my best to make you happy. I was taken back because she didnt say I have the car I know youll love but instead said what is it YOU want! I was so impressed that shell be my personal sales person for life ... thank you Sandie you are a gem!!!
Good service, of coarse expensive but I was honored with great pricing Im the end. Ill be back!
Sent to the body shop by my insurance company. Had a very good experience getting my Volkswagen repaired here.
Felt like I was in a Kia dealership I’ve never been more disrespected in my like when trying to buy a car guy looked at me because the way I was dressed and had the nerve to say sir are you lost this is a dealership lolLike wow after reading all these disrespectful comments I don’t blame them I guess this is what you would expect from a dealership in the hood went to Morris Cadillac and they treated me with the most upmost respect so satisfied in my 2021 Escalade shame on you central and to think this is a ganley owned dealer I thought they were the best guess not
Awesome establishment! Friendly, professional, courteous and great service.
My name is Kennis McDaniel and I am writing to share my very unpleasant experience at Central Cadillac dealership in Cleveland, OH. This isRegarding customer service.My dad who is 89 years young and I arrived an hour early for a 3:30pm Service appointment. He has done business at the Central Cadillac location since 1961. I am currently visiting Cleveland from Los Angeles, California. I am also a Cadillac owner who has grown accustomed to their legendary customer service in sales, service and parts. On April 5, 2021 my father asked me to assist him in getting his leased XT5 serviced. I called at Central Cadillac at 8:00am to schedule an appointment. I spoke with Lindsey who scheduled us for a 3:30pm appointment.When we arrived, there were no advisors present in the service area. I walked into the dealership while my dad waited in the vehicle. I was greeted immediately by the cashier. She asked who our Service Advisor was. I explained I was not given an advisor when I called. I only knew Lindsey set everything up. The Cashier voice paged Lindsey to call the deck and after a few minutes she asked her to come to the Cashier desk. When Lindsey arrived, she spoke directly with the Cashier. I introduced myself and inquired what I needed to do next and if we were too early. She refused to acknowledge me in anyway. In fact, she shook her head, turned her back then walked away. I said excuse me Miss, but she continued walking away. I was confused by her actions.I asked Sandie Williams the sales associate if I could speak with her regarding a sensitive matter. She apologized for Lindseys behavior then ushered me to voice my complaint to Christopher Stuart, General Sales Manager. He said he would speak with her personally.During my conversation with Mr. Stuart, he did apologize for the behavior. However, he shared that Lindsey was a relative of a long-term employee and that she was “kind of just there.” In my mind that did not excuse her behavior, nor did it comfort me that Mr. Stuart seemingly gave her a pass. I am not privy as to whether he had the conversation, but I will share this. In my mind, Cadillac is a premier product, as such so should the service that accompanies it.Lindsey was not a good representation of customer service; in fact, she is exactly what it is not.I will share that I appreciated that the cashier Jailene and the service advisor Samuel Calabrese were very apologetic about the experience they observed. Mr. Calabrese even assisted me in helping my father back into the car.Mr. Porter. I am sure you have built the reputation of Central Cadillac on excellent customer service. I want to let you know I did not receive it and it was a ripple effect that only stopped as I departed. I am extremely disappointed! If my father’s lease were up, I’d recommend he do business elsewhere.Regards,Kennis McDanielL SKnow what you are passionate about - THEN DO IT! Dont generate regrets, create moments for future memories!
Unprepared and unprofessional. Slow. Long wait times. Will not be back, I suggest dealing with North Olmsted
I just traveled 10 hours to purchase a Certified Pre-Owned Cadillac XT4 from Central Cadillac sight unseen. We initially contacted Scott who made the purchase process extremely easy and was very responsive with meeting our timeline and making sure everything was ready for our arrival. Angelo showed us the vehicle, educated us on the technology and made sure our Onstar was set up properly. Tom in finance made the closing process simple and painless . I have to say each and every employee was professional, polite and seemed eager to make sure we were happy with our purchase from start to finish. I would be willing to make the 10 hour roundtrip to deal with dealership in the future.
Yes Central Cadillac is the best place in Ohio to buy a car they do look out for you and take care of you
Very unprofessional. I had my truck taken there just to get my money wasted. They had me wait over a week and said it would be done in three days well three days turned into over a week still with no progress on my vehicle. Which in turn I wasted my tow money on top of my money for a rental when they could’ve said that the same day and I could’ve taken my truck Somewhere else with better communication and service. On top of that they charge $150 an hour for labor. Poor service and Cadillacs are poor vehicles as well
We had an awesome experience purchasing our new Cadillac XT5! Our Salesperson was Sadie Williams! She made sure that everything went well with our deal and that we not only got the SUV we selected, but she made sure we got it at the price we asked! If you are exploring the ideal of buying a new car are if you are ready to buy, give Sadie Williams a call, you will not regret it! Everyone at Central Cadillac was very nice!
AUTO OWNERS BEWARE!!! Absolute worst service Ive ever had at an auto place. Lisa is the most uncommunicative and unhelpful person in particular. Scheduled work to get done on the car weeks in advance, drop it off right at open, dont hear anything all day except for a text saying my car is next. No follow-up, so the car is locked in their lot overnight. Go back the next morning and apparently they dont even know if they have the part in, and that sometimes ”They attach the wrong people to the wrong service… After going through that headache and being assured that it would be done that second day, we get absolutely no follow up on when it was done. We had to call right before they closed to find out it was and that Lisa was gone for the day. If we hadnt called, we almost certainly would have had to leave it there overnight again. Look, I understand delays happen. I get it, but the lack of communication and organization is unacceptable. This isnt even mentioning the lack of properly worn masks... Go ANYWHERE else if able!
I traveled over 2 hours to Central Cadillac to purchase a used BMW X3. Sandie Williams was my Sales Advisor. Sandie did an amazing job making me feel comfortable with a car I had not seen and with the trade if my vehicle. The Car I was purchasing was in great demand and she fought for the best price and the most convenient way for me to take delivery. Sandie followed up and made me feel comfortable that she represented my best interest at the dealership that was over 2 hours away. When I arrived to take delivery of the car, Sandie was waiting with a smile. She made sure I felt special by having the car ready with a big red bow on it. It is tough to find high quality sales people these days. Sandie is one of the elite ones. If you are looking for a car, go to Central Cadillac and ask for Sandie Williams. She will take excellent care of you. You will surely get the best deal.
Today I picked up my new XT6. Steve Newman, my salesman, was FANTASTIC! His knowledge of the vehicle, time he took explaining the features and his over all care of me was extraordinary. I’ve had many new vehicles in my lifetime and this was, by far, the absolute BEST experience I’ve had to date.I also want to mention the ease of online application and document signing. This truly saved lots of time and gave me the ability to read everything thoroughly without feeling pressure to get to the next page.Thank you Eric, Steve, & all the Central Cadillac team for your AMAZING service!
Ms. Sandie Williams was very nice, professional, and willing to go above and beyond to get me approved for my dream SUV an Infiniti. Thanks again for working with me and making the end of this crazy year great for my family. Go see them I went out on faith and was approved with ok credit. Go see them you never know until you try!
I left Central Cadillac years ago, because I was unhappy with the dealer not Central Cadillac itself. I went to Crestmont Cadillac and bought a couple Cadillacs from there, and I felt I wasnt important enough to keep. However, I am back with Central Cadillac where I belong.Thank you,Antonio Wesley, MSW
Update: I just received my title from the dealership and it was cut from the state on 9/17/2020. Which means they charged me to have a title cut, and now I have to pay again to have it title in my home state. Unbelievable.//////////////////////////////////Would you drive 1K miles to buy a car? If not, youre missing out working with an incredible dealership and staff!Saw the CT5 online, contacted the dealership, worked the deal, drove up and was in and out in less than hour and half. No issues, no changing the numbers or anything youve probably had happened at other dealerships or heard about happening.Bottom line! If youre looking for a vehicle at Central Cadillac then go see Scott (sales manager), Angelo (sales consultant) and Evan (finance manager). They will treat you right and make you feel like family. Thanks guys!!!
Central Cadillac has been my go to Dealership for the past 15 years. I always go back because the process of returning a leased vehicle and obtaining the new one is done with ease and with my needs and budget in mind. Salesperson Angelo did a great job of expediting the process and helping to put me in my new vehicle, as well as taking care of the disposition of the old vehicle.
My husband and I returned our lease vehicle today. We would like to thank Sandie Williams for her time and professionalism as she helped us with this. She welcomed us in the service lane and made the entire transaction seamless. We would highly recommend Sandie for your next purchase or lease.
Central Cadillac is a wonderful dealership to buy a car from the staff is very friendly and helpful my salesperson Angelo Owens went out of his way to help me get a better car than the one I wanted I would recommend central Cadillac to anyone interested in a new cadillac
Worst place ever! Bought a vehicle through them, was not told about items that needed fixed even though they were aware. Car broke down after a week, leaking oil. After trying to get a hold of someone for weeks they finally towed the car to Cleveland to fix. They have the vehicle a month and the same evening the car broke down again. It’s been in and out of the shop since 9/29/20. Found out after going over the vehicle when it began shutting down that the service department never fixed the car when they towed it to their dealership to fix. All they did was put jb weld on the item in question. Well the jb weld didn’t hold for long causing more strain on the engine and now the car needs a whole new engine and they won’t even respond other then “I need to make my payment or they are going to repo it”. Or “If I don’t bring the car back they will report it stolen and press charges” I believe is what Eric told me today. Nobody wants to keep your vehicle it doesn’t even run thanks to the service department but I can assure you that someone is going to rectify this situation and my Attorney’s going to make sure if that. Just be careful everyone!
I went to get a bad ding fixed on the car.These people made the car look like brand spanking new.In a timely manner.No hassle, fuss or anything.Mike Tozado (manager of collision)& his crew are fantastic.Ill definitely be back for other services.👍👍👍👍👍👍👍👍
ALWAYS professional and accommodating
I have had better experiences at any other dealer that I have had bought a car at. My wait was over an hour just to start the paperwork and during that wait the dealer could have utilized the time productivity by going over all the features of the vehicle. The license plate holder was not installed as I told them I wanted it to be and before I left I was given a plastic bag with mats and a cardboard box. The dealer told me it was the extra mats and entertainment systen headphones and controler. When I got home I opened the box to find the license plate holder. Ive been waiting for a call back fron them with an answer to how they are going to fix this but still have not heard from them. I drove 1 1/2 hours just to get there and be treated like this! Unbelievable!
The vehicle selection was excellent and so was the staff. My salesman, Angelo Ezzo, took time with me to make sure I got the car I really wanted.The entire experience is probably the best car buying experience Ive ever had.
We Absolutely love our new Cadillac XT5 sport.Great overall experience.Our salesman Steve Newman went above and beyond to meet all our needs.He was very attentive to our needs and budget.If I could give Steve Newman,the finance office and the entire Central Cadillac dealership a 10 star rating I would.We will definitely be back for our next car.EXCELLENT JOB CENTRAL CADILLAC.....THANK YOU!!!!
Just purchased a 2017 Escalade from Central Cadillac and had a great experience all around. Eric and Evan were awesome to deal with!
I was very impressed with the entire team at Central Cadillac! Awesome customer service and an amazing sales person! From Mason to the finance department! Great service!
From the phone call to schedule service to the actual appointment. The entire experience thus far has been horrible. I have been taking my car there for service for 3 years and every time it gets worse. There is always a completely different staff. When I asked the service desk for a courtesy vehicle the denied me today and said that needed to be scheduled. Not the Cadillac experience one would expect. The service area is filthy, with duct tape holding the service writer walls. Very disgusting. I have been to Jiffy Lubes that were in better shape.
!BUYER BEWARE!I approached this dealership because of a Cadillac CTS I saw on Cargurus. The car seemed to be in great shape and was exactly what I had been wanting for over a year. After calling the dealership and talking to Anna Maria Masterson, I was assured the car was in great shape and was worth my drive from Bay City, MI all the way to Cleveland, Ohio. Upon arrival the car was not ready, it was covered in leaves and dirt and still wet from the rain. Anna Maria took 20 minutes just to “pull the car up.” After test driving and seeing nothing wrong cosmetically from what I could tell through the dirty paint, we agreed on a purchase price and began the signing process. It took well over an hour before I could even sign papers on the car because there was only one person in the entire dealership that was able to get me the papers I needed to sign to finalize the deal. After getting the car home and washing it I quickly discovered some cosmetic blemishes in the paint. Some going down past the clearcoat. These were not easily noticeable at the dealership due to the poor lighting and the car being wet. I was also promised that this car was a non-smoker vehicle, to which I later found a pink lighter, burn marks, and marks near the driver window where it appeared someone ashed their cigarette. I had very specific expectations I listed for the dealer all to which I was promised would be no issues with this vehicle. I am very disappointed by the lies and the service received from this dealership but especially with Anna Maria Masterson. Not to mention, Anna Maria doesn’t answer the phone or emails and trying to get ahold of anyone in charge at this dealership is impossible. The customer service and communication at this dealership is piss poor. This has been an outright horrible buying experience, the worst I’ve ever experienced and I will make sure to steer everyone I know clear of this establishment. Dont waste your time or money at this dealership.
Angelo was Great Price Great Service
Great staff, very respectful and friendly. Definitely want to do business with them in the future for a Cadillac Escalade.
I went to Central Cadillac. Met Sandie Williams and had a woderful experience. So ask fir her she will take goid cate of you.
Anna Marie is fantastic! She respected my time, immediately understood my style/needs, and found me the perfect vehicle after only 1 conversation. She will forever have my business!
Great customer service as well as service
DO NOT go to any other Cadillac dealer! This is the ONLY dealer I trust!! When I say trust, I mean implicitly. I’m taken care of from start to finish when it comes to routine maintenance or a repair. The staff is the most accommodating I have ever dealt with. You are never left waiting and they follow-up with you every step of the way. There is a reason Central has been around so long and the pride they take in their everyday business shows. Don’t take my word for it, go yourself and be papered the way Cadillac intended.
I love my new car! I had a great experience with Central Cadillac. The process was simple, the service was personal, and the price was fair. Would definitely recommend.
Went in for an oil change and a minor trim concern.I met one of the new service advisors, Jason who met me at my vehicle and inquired the reason for my visit on that day. He took care of getting my car checked in and completing the paperwork quickly. Directed me to the rental counter where I was able to get a rental car quickly and was not as late to work as I expected to be. Overall the customer service was excellent. My car was washed before taking it. The technician hand dried the car as well which I definitely appreciated. I will definitely continue having my car serviced at Central Cadillac.
We recently leased a new car from Central and the experience could not have been better! I had been dreading the thought of car shopping, not to mention car shopping whilst undergoing a pandemic but Tom Harter made the entire experience swift and easy!! Tom spent the time going over several vehicle options, prices, etc. We chose a vehicle that was not yet on their lot. Two days later, as promised, Tom had the vehicle delivered to me for inspection AND he had me do all the paperwork virtually so as not to disrupt my schedule! I cannot speak highly enough of our experience with Tom Harter at Central Cadillac!***EDIT***Have since dealt with Trevor at Central and he has gone above and beyond to make sure we are taken care of! Way to go guys!!
First, let me state Im a return customer. About 6 years ago, I brought my vehicle to Central Cadillac to be repaired. Again, they did an excellent job, so I didnt hesitate to come back after my previous accident.I dropped the car off on the same day I had my accident. I was updated throughout the whole process. What they guessed as 11 days to repair only took 7. Very impressed Central Cadillac.Hopefully I wont need their collision service for many years to come, but its great to know the level of service Id receive from Central Cadillac.Thanks for your professionalism...Brian
I don’t know where to start but this team is amazing. Mike from the body department and his team went above and beyond to take care of everything. Top notch all the way around from the cashier to the body shop, and do a phenomenal job my car looks better than the day I bought it.
Excellent experience all around! I found an Escalade online at a price that I knew wouldn’t last. I called and spoke with Steve who gave me the best car buying experience I’ve ever had. He took videos of the truck and after hearing his review on the condition of it I felt comfortable enough to buy it sight unseen. I was nervous about buying a used vehicle without driving it but was very relieved when I saw and drove it (practically like new!). Steve picked us up at the airport delivered the vehicle spotless and professionally. I highly recommend buying your next vehicle from Steve @ central caddy
Cadillac excellence they are known for!
Learn customer service! Treat people a little nicer when they first get there.was quoted 1800 dollars for a 500 dollar job.
We Had A Great Experience, Serpurb Service From Sandy Williams At Central Cadillac Today, Thk U So Much🖤👍🏾👍🏾👍🏾I Absolutely Love My 2018 Cadi🥰
Great service and friendly service.
Mike went over and beyond to be accommodating. Not only accommodating, but excellent customer service, respect, and care from the first second I was informed my car would be serviced through USAA at Central Cadillac. I cant say enough good about Mike and the CC team. When Im ready for a new car or in need of service, CC will be top of mind. Even if you dont drive a Cadillac/GM, they are great and serviced and repaired my BMW without an hiccup.
Salesman Angelo was great! The whole experience was smooth as silk. I bought certified used. I recommend this place.
I don’t make any business to any company that doesn’t try to even acknowledge woman looking to buy or to look at a vehicle.Let alone calling to verify to see if you are still planning on visiting the dealership to view the car you were interested in. Then finding out the car you wanted to look at was sold 2-3 days ago. I wish I would have known it was sold so I didn’t have to waste my time driving to Cleveland to look at a car that was sold.Then having the salesman trying to sell you a car that you never even wanted and wasn’t even trying to listen to what you had to say.The manager was very disrespectful to me as a female and only seemed to talk to my husband at the time while I was the one in the market to buy a vehicle.
This is the best dealership we ever worked with. We buy our company cars at Central. Your sales and service, aside of your detail shop, is simply outstanding. I strongly recommend John M. in sales to all my peers and people thinking about buying Cadillac. We have never experienced such level of customer service anywhere. I had an issue with my car on Saturday night while the dealership was closed. John proceeded to help me with tow of my car to Central for Monday morning as he handed me keys to his own vehicle to drive for the weekend. He is extra sensitive to his customer needs and your service department is quick and efficient. Warren in service is excellent. In essence, you guys are awesome to deal with and John makes it very easy for us. I am looking forward to working with Central for many more years.
Got my service done this morning and they were very courteous. Been calling Morris for two weeks and couldnt get an appointment. How does a Cadillac dealer not have oil filters.
I’ve called multiple times to the service department. No answer. No voicemail. I’ve showed up for an oil change on a new SUV with underwhelming service. Go somewhere else. They do not want your business nor care about you as a customer
Used vehicle advertised at 17000$, scheduled an appointment to test drive then dealership raised price to 20000$ just prior to my arrival due to high demand. Should have honored the original price.
We work on there we deliver then after fix the muffins for there car
Mike in collision provides the best customer service in the city. The whole staff is so friendly and professional. Will definitely use Central Cadillac for all auto needs in the future and recommend them to everyone!
Recently purchased a 2015 Mazda 3 Hatchback at Central Cadillac and had an excellent experiment. Primarily worked with Bill Marsh who sent me pictures of the car via phone and scheduled a time for me to come and see it. Able to take the car on an extended test drive to really see if I liked it. Very fair price for both the car and my trade. They even beat my credit union financing by a pretty wide margin, which was great. They only had one key for the car on day of purchase, but Bill was able to search and find the second key for me and got it to me a few days later, which was amazing. Overall excellent experience, nice people, good service, good prices.
I Love the service 😍.
Their leasing dept is awesome!
Kenny in service is ALWAYS so kind. Hes what makes that department run smoothly! He got me out within one hour for an oil change and tire rotation! Love Central Cadillac!
Amazing service. Super persobable, and extremely helpful. The guys that helped me went far and beyond to get me in a car same day. I would recommend this place to anyone looking for a new or used car. Thanks again guys
Central Cadillac has fell off real bad for customer service poor everything pro for labor service its just bad it aint like that cars are really overpriced when Ken Matthews was there you had real customer service its gone now my no nothing like it used to be
Excellent service and very professional services
Fantastic dealership to work with! I work/stay out in Pittsburgh and found their car in a search. Anytime I’m considering a vehicle, I always have my mechanic in Alliance, OH take a look at it. I went out on a limb and asked if Central Cadillac would be willing to bring it down/meet me in Alliance and THEY WENT OUT OF THEIR WAY TO ACCOMMODATE ME!!! Additionally, my mechanic found it clean, as advertised, and fairly priced. I have no complaints and would highly recommend them! Steve, I cannot adequately express how much it meant to me that you guys were more than willing to go the extra (LITERALLY) 120 miles to make me feel confident in a vehicle purchase! I’ll most definitely be looking to you in the future!!!!
I purchased a used car from Bill Mash in July. Both he and Andy Elliott were great. The process was straight forward with very little back and forth. The price was fair. I would highly recommend Bill and Andy.
Ken in the service office is great!!! he is always very helpful and gets me in when needed. When I pick up my car there is a long wait ~ I waited over 20 minutes for my car to be released to me. Im also very disappointed they no long send coupons in the mail, every little bit helps ~ please continue the coupons. thank you
Nice, helpful and friendly staff!
Lisa,in the service department is very charming and a pleasure to do business with. She handled my problems very well. Happy with the results.
- Address:2801 Carnegie Ave, Cleveland, OH 44115, United States
- Site:http://centralcadillac.com/?utm_campaign=gmb-website&utm_medium=organic&utm_source=google
- Phone:+1 216-586-5807
- Cadillac dealer
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–3PM
- Friday:Closed
- Saturday:9AM–5PM
- Sunday:9AM–5PM
- Car rental:Yes
- Car wash:Yes
- Oil change:Yes
- Checks:Yes
- Debit cards:Yes