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Advance Auto Parts
261 Clifton Ave Ste 10, Clifton, NJ 07011, United States
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Advance Auto Parts
Comments
da
Review №1

Great customer service. They didnt have the part I needed so they found it at another location for me, were super friendly and informative.

Ja
Review №2

The guy who attended me was polite and helpful. Part purchase price was fair..My go to while im at work

Ca
Review №3

Great service good people are doing great work to help you with all your business

ke
Review №4

Priced a lil high but ok. Associates helpful

Jo
Review №5

Best place for all your auto needs hands down and Willy Matos is a top notch manager

Ga
Review №6

Excellent service 👏 thank you

St
Review №7

Twice fit the wrong part for my car, I just don’t trust them anymore. And their return policy requires me to have to return the product unopened....in a break caliper it took me opening at least one of each pair to determine that they were not correct...so what, I need to pay for the error??? Not a fan.If you need to pick up a special tool, fluid, or battery—these guys are indispensable....but for expertise in using their matching-not so great.This particular autozone has the consistent habit of making their checkout line really confusing, giving customers no obvious way to know where to line up and who might be helping customers next (or at all). This is an easily solved management problem that hasn’t been worked out in the three years I’ve been going.

Jo
Review №8

High volume place but they will go above and beyond very polite staff

Ro
Review №9

Had what I needed. Workers were helpful. Parking lot.

Ad
Review №10

Good prices friendly people fast service

K
Review №11

Went to Autozone before coming to Advanced, big mistake. They were too busy to help me. Very professional help from Advanced. I needed a battery and to have it installed. The gentleman William not only explained how I could use my discount code but quickly installed my battery. They were busy, but still gave me excellent customer service. I would definitely recommend.

Le
Review №12

Great experience. They were very knowledgeable .

Ro
Review №13

Good fast service..

ma
Review №14

I have always visited for automotive items. They are very friendly & the store is always clean . I needed a car battery. Steven was very professional assisting with the issue. He removed old battery & installed the new one. Very helpful & great personality. Great place to shop for any automotive parts or equipment.

Na
Review №15

I want to make order

Ol
Review №16

Im very unhappy with the customer service and product. Needed emergency jump start and it did not work. The guy (he told me that he is the manager) told me to charge it at home and it after I spend more then 150$. !!!! This definitely not an emergency kit then!!!! And the worst thing is he ignored that I told him to charge it before putting it in a box because the next customer may be in the same situation like me, and will not have plug in the parking lot to charge it!!! Plus, there is worst return policy !!!! For my curious, I visited 3 more auto parts stores today and no one have such as “no return elections” policy. I’m done with recommending and my businesses in this store!

Tr
Review №17

They recycle oil & anti-freeze I love it

Fr
Review №18

These people are the best! I called to check if they install batteries and they confirmed. As soon as I walked in, the rep recalled our phone conversation and retrieved the battery I needed. Another rep helped with installation. I highly recommend this location!

Na
Review №19

Great customer service and even better prices

Gu
Review №20

I purchased a batter for my car on the advance auto parts website. After receiving an email sayin my order was ready for pickup, I came to the store. I was told they would not be able to install it because of Covid-19. This was not communicated with me at all, nowhere on the website or the emails about the order. I asked to see a manager and waited for 10 minutes. They said the manager was busy. I had to call customer service and spend 15 minutes on the phone. They finally came out and installed my battery. This is ridiculous. Why do I have to call customer service while I can be treated respectfully at the store? Very unprofessional.

Vi
Review №21

Great service and prices.

Ri
Review №22

Selection kind of stinks and is on par with the rest of the usual suspects. Customer service is definitely better though

J
Review №23

Good service provided by the staff

Ad
Review №24

The staff are friendly and helpful. Good parking lot. You can get coupons if you are registered like member. Its a good deal.

La
Review №25

Very knowledgeable staff, that alone earns them 3 stars. Every time Ive gone inside with a question, theyve had the answer. The parts, in my opinion, are better than their competitors. Great place with great employees.

A
Review №26

Always Good service

Am
Review №27

Wonderful service from the staff; they’re very knowledgeable, professional and helpful.I can’t recommend them highly enough!

Sa
Review №28

Cute teen boy helped me with my wipers, clean store friendly people

Ch
Review №29

They were very helpful!

Ro
Review №30

The young lady was very helpful. Installed my wiper blades in less than 5mins and good looking too

Ch
Review №31

Short staffed. Never enough help in this place. Workers barely speak English. I now order from Rock Auto online. Worth the wait.

Mi
Review №32

Standard advanced auto parts store. Not great customer service. Asked for a screw and showed the associate what I need, he said check in this isle and left not even looking at what I showed him

Pa
Review №33

They had the part I needed in stock and at a great price. This will now be my go to auto parts store.

Da
Review №34

I ordered a car battery online yesterday and went to pick-up my battery around 6:30pm. AAP offers free installation for battery replacement. But employers told me that, they dont install after sun-down, and come in the morning. I asked why, they said it is policy. I asked them where is the policy, they said it is not written, it is verbal, ask to manager. I asked for manager, they said there is no manager. I asked them call him, they said, they dont call, I need to call. I asked them what kind of service if is this, they said they have nothing to do, if I dont want it just return battery. I told them I will report it, they said do whatever you want, and wrote down his name on a paper gave it to me. Since my battery was dead, I had only option pick it up my order and replaced it myself without proper tools. I lost about 45 minutes at there... By the way, when I just entered to the store, one of the employers went outside with a lady customer and installed her vipers. I think, that policy(!) works for men only...

Ed
Review №35

Great employees ready to help customers with their needs

Ro
Review №36

I Went to the store, the clerk helped me find the best low beam for my car. Quick and easy...

Cl
Review №37

Very easy to find what I was looking for and reasonable prices 👍🏽👍🏽👍🏽

fe
Review №38

Love this place the attendant took very good care of me and is very knowledgeable

Ba
Review №39

I love it

Li
Review №40

Friendly service, quick and easy!

Sa
Review №41

This is by far THE WORST Advance I ever been in, tried to exchange a tool with life time warranty they Did not do it plus yell at the client like a gang they talk all togethers and the use a real low class vocabulary real low lifers there and do not honor warranties. Plus they don wear tags with their names so you never know who is taking to you. Make your self a favor and do not waist your time DO NOT BUY THERE.

Fe
Review №42

Had what I need great customer service.

Yu
Review №43

I like this autopart store, because they never say anything bad against their nearby competitors. Very competent, helpful staff.

Li
Review №44

Super educated nice people

Lu
Review №45

Advanced auto .Best place ever beats auto zone hands down. freindly and always helpful .unlike autozone were all the employees are Dominican men with no knowledge of cars or care for customers service

Се
Review №46

The shops run by inexperienced workers asked them if I could buy parts today answered yes. In the end, I paid the money, I was given a resit, then I asked where my purchased product, I was shown the date 05/26/20 on the resit I can get, I refused the product, then I was returned from $ 206.00 $ 198.53, although its not my fault. Thank you for the service.

Me
Review №47

Good place if you need parts in a hurry. Not always the best in prices, but not the most expensive either.

Bo
Review №48

Called today for a belt tensioner. For a 2002 Corolla. Not in stock and they wanted 105.00. I temporarily fixed the old one and looked online for it. The extreme after market wanted 28 bucks and brand name like Dorman was 63.33. OEM was 160.00. Just posting this to let people know to look online if you have the time. They probably only deal with one manufacturer so the price was high. Other things their prices are usually good.

Fa
Review №49

The manager Will is very rude and not helpful at all.When his Co-worker asked him a question he was very angry.As a customer when I tried to explain, he totally ignored my question.He pretended like no was there.This is the first time and hopefully last time I have to deal with him.

Jo
Review №50

Good Customer Service Personal..

Re
Review №51

Good not great autozone seems to have more stuff

Ra
Review №52

They will assist in replacing wipers in the parking lot where your car is

Ge
Review №53

Found a book for my old pickup here, nice staff.

An
Review №54

When I arrived, there werent enough cashiers to help. A substantial line developed and the cashier shot me a look like I was a weirdo and asked why I wasnt being helped. Now it was my turn, they didnt have my part so he said we dont have it, turned his back to me and ignored me even after I asked what I should do. Rating is for poor customer service.

Gr
Review №55

Excellent costumer service and prices

KA
Review №56

Good place but is better online

Ma
Review №57

Foced to give them my phone#?????? Why???

Te
Review №58

Everyone there was very polite and there was one salesperson who went out of his way for everyone

Ji
Review №59

Always great service

Ha
Review №60

They are sure advance. Their inventory range is wider than Autozone. Anything you cant find in Autozone, you may easily find here. Free used oil dumping facility.

De
Review №61

Clean fast well stocked and fast checkout.

Ki
Review №62

Joshua was very nice and extremely helpful

Jo
Review №63

Excellent customer service!

Iv
Review №64

I went there to check the error code on my car but they couldnt help

Le
Review №65

Staff was rude and told me to relax when try to exchange something I bought and he said it was the same price and It was not the name of the staff member is Josh needs a little coaching in customer service

Je
Review №66

Service gpod not crowded

St
Review №67

It is a good place to start

Bl
Review №68

Had everything I needed

Jo
Review №69

Good place to get parts

Da
Review №70

Good store for car parts

Al
Review №71

I went there for a light bulb, first they give me the wrong one, they said that the one I looking for, is a special and I dont going to find it nowhere, so they ordered for me, they said, will be there in 24 hours, that was a Sunday, well queasy wath, Monday I stopped in a auto parts store near work, and I find the light bulb that I need, but I already paid in Advance Auto parts, so I decided to wait, they light bulb, came Thursday, and ever time I ask why, no body give a straight answer, very unprofessional....

mi
Review №72

Amazing staff

Ba
Review №73

Knowledgeable workers

re
Review №74

Great service

Ma
Review №75

Very helpful

rf
Review №76

Good job

Lu
Review №77

Good place

Ja
Review №78

Most helpful

Wi
Review №79

Great people

Da
Review №80

Smart staff

ma
Review №81

Friendly teamThank you

Br
Review №82

Perfect

Jo
Review №83

Great staff

Ke
Review №84

Helpful staff

Ma
Review №85

Helpful staff

Ge
Review №86

Great service

LI
Review №87

Friendly staff

Th
Review №88

Nice people

Jo
Review №89

Not bad, not the best

Ol
Review №90

Fast service

Br
Review №91

Bad customers service

Je
Review №92

Customers service sucks

Ma
Review №93

Great

Jo
Review №94

Okay.

Al
Review №95

They help a lot

ca
Review №96

Good attention

Mr
Review №97

Great service

Ma
Review №98

The people who work there are very kind

Mi
Review №99

Excellent service, very friendly and you do not give yourself much doing line as in other places

Hu
Review №100

Good pieces and good prices

Information
22 Photos
100 Comments
4.1 Rating
  • Address:261 Clifton Ave Ste 10, Clifton, NJ 07011, United States
  • Site:https://stores.advanceautoparts.com/nj/clifton/261-clifton-ave?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 973-772-3824
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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