I hired Southwest Greens to put synthetic grass in my backyard. When I initially reached out to them towards the end of last year they were responsive, came out and gave me a bid and did the job soon after we worked out all of the details. In the begining everything was fine and the quality of their work was good. I had a problem with the grass around March of this year (I created the problem and it was not their fault).I had called/reached out multiple times to schedule an appointment for them to come out to fix a small repair. It took forever to try to actually speak to anyone and to try to schedule an appointment but because of Covid 19 I understood and was patient. Because of the virus they were only taking on new jobs and they told me they would contact me soon once they were able to schedule my repairsIn a 4 month time frame I had reached out by phone, email and text about 9 different times before I was able to schedule the job and have the work completed. Once I was finally able to schedule the job which was 7/6/20 at 8:00am they didnt show up. I called their office at 8:15 and they informed me they couldnt make it out that day and we had to reschedule for 7/7/20. I was told I would be the first job for the day and they would be there between 7:00 and 8:00am. They showed up at 9:00am. This isnt a huge deal but I start work very early and I had to take time off of work both days and when they no showed me the first day it was irritating.Again there was never an issue with the quality of their work and when I hired them to do the first job that was $5,500 they were very responsive. When I needed them to do the second very small job it was like pulling teeth to try to get someone out there. I felt like the second go around they didnt care because the job was small.

Got my front and backyard done by SWG synthetic grass and my yard looks AMAZING! Thanks again

Terrible experience with this company. Initial impressions were good, quick response, and seemed very professional. After install I cant get ahold of anyone. Numerous calls and messages to the office and no response. They did a small area in my back yard and did not install correctly. I have grass growing through the artificial turf and all around the sides. WE STILL NEED TO CUT OUR FAKE GRASS!! Only person I could get a hold of was the sales man that came to give us our qoute. He informed me that someone would come to see what they can do, that was 2 years ago. Ive been extremely patient and understanding with this company but now currently looking into other options to get it fixed. Southwest Greens was the most expensive qoute we got, but thought we were paying for a premium product so we still went with them. Boy were we wrong. Do yourself a favor and stay away from this company.

Really good Artificial Turf supplier.