How hard is it to make a Brown Sugar Oatmilk Shaken Espresso? I ask them to top it off with Sweet Cream cold foam please and they shake it in the drink. Why would I want foam shaken? Foam is a topper.. Right??? I tell them there is no Foam they take it back pour some of the drink out and add the cold foam. Now I just have milk. I return it to be remade and this time they do not add the Oatmilk just the cold foam.. Am I crazy or is this ridiculous? Why do you offer coffee beverages that your staff do not comprehend. Add means to add not substitute. It’s not rocket science!

Got to love the blonde (coffee) thank you Daniel for your excellent service, great job 👍

The customer service at this place is horrible. If I could give it zero stars I would. My 11 year old cousin went in the other day to pick up our mobile order - which was wrong. They made lattes when we had ordered frapps. My cousin told the barista who then went off on my cousin yelling at her saying she “does this all the time” and informing her she needs to bring in the app next time blah, blah, blah. I’m assuming she thought my cousin was some kid who tries to come in all the time and trick them into making free drinks. However, that was my cousins first time in that Starbucks! Secondly, they should never EVER speak to a child like that especially one who’s on their own with no adult supervision.Then, we had done another mobile order last night. We get to the Starbucks and see that the lobby is closed and it’s drive thru only. That would have be fine except we didn’t have a car with us. We rode scooters over there. Furthermore, the app didn’t indicate that the lobby was closed. Had it, we wouldn’t have ordered from there. We started knocking on the door hoping someone would come to the door so we could explain the situation. Instead we were just given attitude. The employees inside just kept shaking their head and fingers saying “no.” We tried multiple times to get their attention as we kept trying to tell them “we don’t have a car. We can’t go through the drive thru. Can you just leave the drinks at the door?” But each time they’d just say no and then ignore us and walk away. About 10 minutes later they came outside asking if we had a mobile order and apologized because their lobby is closed. The apology would have been fine if they didn’t ignore us the multiple times before because we kept trying to tel them we had a mobile order and couldn’t use the drive thru. Also keep in mind, this was at 9 and they close at 10. They had plenty of time to keep the lobby open. We were also informed by another Starbucks location that they are supposed to open the doors in this particular situation.When we started explaining to the employee who gave us our drink the whole situation she just kept saying sorry and then told us she was just really busy making orders because she had two employees call off???? Im sorry? She was literally mopping the whole time!!!This entire situation would have been avoided if they just came to the door to see what we were trying to say.

Kudos to them! keep up the excellent service.

I ordered the Oatmeal honey latte. The staff made that cup of coffee with love. All I can say is delicious to the last drop!!!😋

Drive through lane packed so went inside. Got served right away.

Good place to chill....

They’re so rude, unprofessional, miss information & messed up on my order. I contacted corporate, I hope they get this situated with cause this is the second time having a issue there, also there’s a lot of other customers not satisfied & paying over price for certain ingredients not added to their drink. I also got sick after tasting a horrible drink they made me. I believe they did something to it. The drive thru is ridiculous, they’re so slow. Won’t be coming back to this place!.

This Starbucks is one my usual. Today the line was extremely long so I used the app to order and picked up inside. Which worked out great super quick and efficient, however the barista was cold, not friendly and didnt even say hello or wish me a good Not even a THANK YOU. like damn some personality plz

This one is always busy but they are very fast.

Lazy staff.... at 6pm I tried to walk in and get. Y coffee cause the drive thru line was insane... I knocked and a lady finally answered the door and answered what do you need I replied with just curious to know when you guys started closing early? She says we sometimes close the cafe part to better at serving the drive thru faster and that i was welcome to use the drive tru....Lazy lazy lazy and frankly rude staff. I hope corporate is aware.

Never going there again very bad coustemer service, very rude, and got all my orders wrong, and I had to keep having to repeat myself because she wasnt giving her attention when I was asking a question and trying to let her know that she did my orders wrong, this is the first time I come here and now I will never in my life go back

Good place to get your coffee and other food items and snacks.

Starbucks is the best place theres no other place I would get my coffee at just a few minutes ago there was this super nice guy and helped me get my coffee.

My mom surprised me with a Halloween theme Frappuccino that Steve Prepared, It was amazing highly recommended attached a picture

Great staff and love how they prepare the products!

With the pandemic at the time I understand places do not function with the same structure as before. But I placed an order online since this Starbucks promotes curbside pick up just call. Well I placed an order and no one opened the door after I knocked the workers just ignored me. I also called 7 times and no one ever picked up the phone. Needless to say that the drive through had a line that seemed to be about 30-40 minute wait line. Please don’t advertise something you can’t fulfill. They do not have curbside pick up so you might as well just wait in that 40 minute drive thru

I love this location they are always very helpful and friendly

Really bad service. I understand when it’s rush hour and it gets annoying to be taking so many orders but the employees don’t have to show it or be rude to the guest. Like really ignoring customers when they are clearly trying to speak to them. Very unprofessional. No one is obligated to work there, they can easily find a job they can handle.

First time at this starbucks and last one. You guys had available orders online. Then you guys do not allow people to get our drinks on time because we have to do line at car even If we order like 20 min. ago. Close online orders if you guys cant handled it !!

Always nice and friendly..Clean ..clean.. clean..hope to get my grandson a job there one day..seems his mom cant start her day without it..so why not work st your moms favorite coffee empire..lol..💜❤❤💜💜#welov*bucks

I ordered the Iced Guava Passionfruit drink and they did not put any guava juice in it! I paid over $5 for coconut milk and ice!

They are too overworked in the morning, they completely forgot the espresso in my drink. So I paid for hot milk essentially.

Staff is friendly, but very slow. Expect to spend 10-15 minutes in the drive thru, even during non-peak hours. The one on Monroe near Avenue 42 is much nicer / faster.

Fast and friendly service, food was good also.

So good I will go there every day

Busy spot in the mornings and drive thru can get backed up. I use mobile order and they are fast and always friendly! They just remodeled too. Looks great.

I do mobile orders. I always order the same drink, with coconut milk. The last few times Ive had to call and get a refund because theyve made it with dairy. I pay extra for non-dairy and I cant have cows milk, so the drink goes to waste. Yes, they always are happy to remake it or refund me, but this is happening so often now that its unmistakable at this point. The consistancy at this location is awful.

This is my favorite Starbucks I come here almost everyday the staff greet me as I come in and as I leave. Their mobile service is great they always make my order to perfection. The whole staff there is truly amazing.

I literally am in love with Starbucks. Its just so delicious. They have cake pops, drinks, coffee, and cookies or tea. I love everything there. My favorite to get is a cake flavored cake pop and a nice mocha coffee drink.

Liars work here.

I just.love there mango dragon fruit with coconut refresher! Yummy!

Friend and I met to discuss our lives, good and bad, lessons learned and friends along the way....one cup of matcha green tea latte and one cup of eggnog latte....both good. No one bothered us the entire time which was pleasant...enjoyed the atmosphere and felt very comfortable.

Great service

They are always out of almost everything and have the worst attitude about it and take their sweet time to get your order last time I was there it took them over 40 minutes to get my three drinks out I dont know what they were doing but sure as hell took a long time especially since I had done a mobile order and got there 10 minutes after my order was placed when Ive gone to other places that usually have my stuff ready if not theyll take maybe 5-10 minutes more and theyll give me my order and they should really work on their attitudes

I love this place.... Every associate I did encounter were very nice and polite to me and my family especially to my daughter they made her life and feel comfortable... I highly recommend this Starbucks to everyone that stops by...

The service was really good, they were really busy so a little wait was on the schedule, put the product was yummy worth the wait.

This is the best Starbucks, they always always have the cake pops. The service is really good and you can actually feel welcome here.

Drink wasnt made correctly its a hit or miss locstion.

Value and convenience are gone from this location. Prices increased by 6% and the wait in drive thru was excessive. It was so bad that people were honking in line. No acknowledgement of the delay at the window. Five staff, a couple customers inside and four cars doesnt constitute a rush. To top it all off, the sandwich was cool in the center.

Clean inside the store, adequately fast drive thru.

I waited in drive thru for at least 40mins, the least they could do is make my drink taste good. Not worth what I paid for.

Waited in line 15 minutes and line only moved 2 cars, so I left. We were 10th in line. will not go back to this starbucks.

Always slow (10-15 minutes is a good day even during non-peak times), often out of stock on some ingredients, and staff doesn’t seem to be able to figure out the mobile order system. “Items in order 2, 1 of 1” should tell you there’s a food item too... and yet, they never seem to be able to figure it out, find it, or even care that you’re waiting. The drive thru design is a mess... come in on the Bank of America (Jackson) side entrance to avoid getting hit or your mirror taken off. The 48th entrance is a nightmare especially at rush hour and lunch... if you even come here. The service at 111 and Monroe is exponentially better than here (although it too has some drive thru issues) — but for the speed, accuracy, and kinder staff, I’ll gladly drive a few extra blocks.

The place inside is great, but the convince of the drive through is extremely complicated badly designed.The prime location creates an inconvenient traffic jam to people trying to enter Walmart shopping center or even Starbucks itself. Someone needs to look into this daily drama and traffic jam.I avoid this entrance to avoid getting upset or having a traffic accident.

I ordered my drink with the whipped cream on bottom, so they filled my drink one inch below the cup line. I was late to work and didnt have time to go back, so I called them a ton of times and they wouldnt answer their phone. Never buying my coffee at this location again.

Good starbucks for working in, many outlets throughout.

Thank you for the food and coffee.... J F Kennedy Hospital ER... nightshift... ❤

I love Starbucks and go at least 3x a week. Very humble except theyre very slow. I had to wait about 25 min for my drinks and they were unorganized with everyones orders. I hope this improves

Great tasty coffee here. The atmosphere is clean and welcoming. The staff is nice and quick.

It is so good 😍 I order the mango dragon fruit it is so good and they have good service

Staff are nice and quick drive thru.

Great drinks staff very polite n helpful

Love the drinks

During COVID-19 this seems to be a very busy place of you dont go early

This Starbucks is always out of ingredients to make frappuccinos! I placed my order and waited 15 minutes in the drive thru line just to be told they couldnt make my drinks because they didnt have the ingredients. This was the 3rd time this has happened.

Good ppl fast drinks 👌

Nice place to think about business. Ill return friends next time. Bring your hunger - portions are generous.

Waiting 5 minutes for order and 15 minutes for my drink. Also they forgot add sweeter in my coffee. Good service for 3 stars.

Who doesnt love a caramel frappuccino

Always get great, fast service. They made a mistake on my order. They gave me a second free coffee. Even with errors they make up for it

3 stars for their service. It actually has improved but the wait time is just too bad. Drive thru or inside the store you will be there anywhere from 15-30 minutes. Hopefully it gets better

Love it. To. Hot. Hot. All you can Get

They close the place earlier than posted. Worker locked the doors as soon as she saw us exit our vehicle around 10:20pm when the closing time posted is 11:00. Wack af.

Always quick. They always have a lengthy line in the drive thru but it moves quickly. The drinks are always very well made.

It was a horrible experience waited an hour for two drinks. the cashier and baristas had a rude attitude with customers. ignoring the ones who were trying to speak to them and showing the fact they were annoyed with all the customers and orders all over their faces.

Starbucks is alwas a great refreshing place to stop yo eat or get a drink.

Its a very relaxing place to go

Store filthy when you walk in. Didnt even go in the restroom, figured it would be worse. Plus ... I HATE the stupid no decaf coffee policy. Sbux is working hard to lose my business.

Very helpful and staff is so friendly

Honestly the best Starbucks Ive been to

Very nice place and courteous people.

Drive threw free wifi

Always is good to go work and enjoy a delicious coffee from Starbucks.

Good old Starbucks

Regular Starbucks. Clean inside. Drive-thru as well.

I always order on the app when I get coffee here but when I come in it always seems like the place is kinda dirty and needs wiped down, not just once but Everytime I come in. Staff and coffee are good though

I order through the app and it went in, but when I arrived there the drive thru was blocked with cones, so I went inside and it was locked the people in the inside saw me and ignore me (now I order an hour before they even close ) so I wasted money, gas and time just to not get my drinks I’m so disappointed.

I was driving through from out of town and wanted something to perk me up for the rest of my drive, so I stopped by this location. They had apparently closed 15-20 minutes before their listed closing time according to Google maps.Instead of saying Sorry, were closed, or saying anything at all, the entire staff chose to ignore me at the window completely.I feel like it isnt hard to just acknowledge a person, and it made me feel unimportant and invisible.

Horrible customer service. No smiling faces in the morning no please or thank you..the one in Shadow Hills is way better

Always come here after work to help me get in a good mindset to write. Great food, and even better service.

It makes me anxious to order

Very pleasant young lady waited on me.........enjoyed my coffee and scone.......pleasant atmosphere, but the store was not as clean as it could be.

Unfortunately they were out of alot of drinks☹

Great spot mixing drinks well

Excellent customer service and the coffee is awesome!

Excellent customer service and awesome coffee!

Good customer service and staff are very friendly.

Love the Ice Green Tea Trenta sweeten! 💜💜

Very nice had fun with a friend coffee Good t 2 thanks Starbucks love you all!!!

It always seems very clean I always have ample staff and you never seem to have to wait very long

The workers are very nice and Good looking though .

Typical Starbucks was only busy because it was Coachella weekend no other complaints

Not the best place to grab some good coffee but Im a fan of their frappucinos. Just amazing!

Hit the spot, service was great

Too noisy loud grinding noises, Homeless guys around outside, trash cans full and flies. But good staff

Im only giving it 3 stars because mobile payments wasnt working. I had just come from the BOFA across the street and used my cell phone to withdrawal money so I know it wasnt my phone. I also use it at other places like Subway, Cardenas and Circle K. I use mobile payments almost everywhere I go so Im very dissapointed that Starbucks, of all places, doesnt have it going. The barista even stated that the machine gives people hard times and doesnt take the mobile payments. The barista that served me was very kind and knowledgeable. The place was clean and nice. Again only 3 stars because mobile payments wasnt working and it was acknowledged by staff (sort of) that it didnt work.

Saw an advertisement earlier that morning for cold brew and cold cream on Facebook and it looked delicious. So, it persueded me me to treat myself and my son to a morning cafe drink, getting us of the house, although we didnt order what inspired me to go. This cafe is always busy, however the cafe dining room wasnt packed, but the drive thru was hopping. Had a choice of tables and the baristas were quick and attentive in taking our order. The business of the drive thru made the drinks take a little longer than usual to come out, but my order was received error free, and thus I and my son enjoyed our crafted bevs. Early Sunday mornings will be my preferred time to go from now on, and I recommend you go then too; youll beat the after-church rush. When I start taking online classes, I will definitily be utilizing that time to work on homework as I will be drinking coffee, and love the cafe buzz atmosphere while I work.

The drive thru line was horrible

Super convenient location! The coffee is great and taste so nice ! Help me to start my day!