Only gave 1 star due to one lady trying to help us but didnt know how to use system. I can cross reference part numbers easily myself. And another lady which I assume was a manager came to help but was extremely rude and would rather chit chat with someone else.. Good thing that oreillys is right down the street and very helpful to find part needed.

The Guy was really helpful. He changed the battery in my remote no questions asked.

Store staff was very helpful when answering my questions.

Been in here quite a few times and the employees are not helpful or friendly. Simply pointing in the direction something is when I’m asking for specific help is annoying and makes the customer feel like they’re bothering you asking for assistance. The cashier also didn’t even bother to put my all my merchandise in a bag until I asked if they could. Just basic customer service is lacking here. 🙄

Ive always had good service at Auto Zone.

The most helpful guys & ladys at this AutoZone, they dont just sit behind the counter, they will gladly come out to your vehicle and give you some advice or even help..

Knowledgeable staff, solved my problem very quickly.

Had exactly what I was looking for plus things that were new to me!!

Shared a review on Yelp but not everyone uses that app and my experience there was awesome so I want to make sure it’s widely available. Whoever hired the sales manager Melvin should be patting himself or herself on the back. He listened when I told him what a POS this vehicle is, as we are constantly replacing the battery due to an electrical issue that mechanics just take our money for and say they can’t find. So had to buy yet another battery. Told him I wanted cheapest available since it’s a waste of money to buy the premium. He gave me the mid range battery for the lower price and promised it would make a difference. I hope so but even if it doesn’t, they will replace battery if it dies again in two years. Well, it will, but we won’t have to pay for the next one and that’s fine with me. Melvin is a lovely man and he changed the battery himself and in record time. I was so impressed with him and his professionalism that I gave him a big hug before I left.

Kind and knowledgeable staff. Always lending a hand when needed!

They were very nice.

Thanks to this particular Autozone location in Collierville,TN. Serviceman walked out to take a look under the hood of my vehicle and noticed the problem right away! Thanks to his prompt attention to detail; I am no longer having car problems! Jeez this was my lucky day. Thank you Autozone.

The sign says only 10 customers allowed in the store at a time, but that was not a problem. Masks ARE required. Quick in and out, found exactly what I needed!

Standard AutoZone setup, but this one was much better stocked than other AutoZone locations Ive been to. Courteous, helpful staff as always.

Went in to get a tail light Bob had two customers in front of me. Waited patiently for my turn as several other people came into the business I got waited on before me. I let this pass and when it came to my turn the employee helping me seemed unconcerned about helping me to resolve my problem and told me that he had other customers to wait on. I told him that I’ve been waiting a while and that he had passed me up to go talk to the others and I felt it was now time for him to focus on me.They have a sign there where the lancet form but apparently they’re not putting it into practice. This is what creates the break in line mentality! I will take my business elsewhere

Was a good visit. Got a new steering wheel cover plus other accessories I wanted for my new to me Ford F150 STX....yeah!

Very professional service,helpful and knowledgeable

Great store employees, very helpful.

Best place to get your car parts

The store manager Judy is very rude to paying customers. Every time I come in whenever she’s there she’s always rude. She’s rude and arrogant. She makes me want to switch locations. The assistant manager is always nice and helpful. Judy is nice to fellow employees but extremely rude to the paying customers. She needs training on public relations. I won’t be returning to this location.

AutoZone has the parts that has saved me $s over the years and professional and courteous services each time!

Didnt have brake light for my 2001 bmw. Told to go to dealer. Look on Amazon typical sylvania bulb shipped j. Two days. Tried local. Oh well.

Only buy, I wouldnt trust them to put tags on my car

Looking for an oddball part and got some very good service. I appreciate the effort they put forth to track it down for me.

My wife is deaf and this is the first person continue to try and treat her like a person and not a burden. This is now my store.

Good people 👍

All ways helpful. Personalized service when you need it. Just have an automotive question? Answered!

Great experience

I usually have great experience at autozone locations not at the Collierville location. I had an issue and was told they couldn’t look at it. Told me to go to pep boys across busy polar ave when I barely made it to them. So much for diagnosing when check engine light is on.

They had everything we needed.

At this point memphis stores are a no...no help and whats worse no help from dm either have everything in order and they refused cooperate customer service Escalated to the top we LL see.

They did a good job and changed our headlight out for us. :)

Horrible service. They act like they do not want to help and they are clueless of things you are in need of.

The clerk was polite courteous and helpful. I was able to get and get out quickly

Very disappointed with the complete disregard for COVID safety procedures. Employees not wearing masks, no one enforcing the limit on number of customers in the store, and no one enforcing mask-wearing. An unventilated store packed with maskless people. Disgraceful.

I know bout the social distance but doesn’t mean not to help us me and my papa came in to get a battery she simply told us 1 price quickly try to check us out papa had wiper blades as well wanted. I ask bout a blade she stated 22 and 24 and walked off papa was lost. I had to take him to wiper out let him pick it out. When came back up front she didn’t offer the battery grease simple just rang it up. I told her to take it off. He has some just bought. Luckily I was just visiting my papa or I wouldn’t come back to place. She calmed down did say thank ya but outspoken needs to learn to keep thoughts to herself

Parts guy at this location was extremely arrogant and not receptive. I asked for a cooling fan. He wanted to advise me on how to tell if it was bad by driving conditions. I explained that I used a power probe and was sure of what I needed. He continued to ramble on about how they don’t stay on. I proceeded to tell him that I worked for a mechanic shop and that that the fan would not respond to direct 12v current. I asked again for the part. He finally relented only to give me the incorrect part. I need the parts I ask for and not a behind the counter mechanic. My time was wasted both in the store and driving to an after hours store to get the correct part.

Helpful and knowledgeable staff. Needed a check engine light code read. Other store told me the obd2 port would not communicate and needed fixed before code could be read. They were able to read it first try. Very thankful for their help.

We had a great experience at this Auto Zone! The staff was very helpful and gave honest opinions and tips about the products we needed. One employee went over and above helping me get my new windshield wipers on my vehicle, the old ones were stuck and the back one was tricky. But he kept right on working on it until we got them changed, even in the cold! If it helps him get recognized, this was Sunday, Jan. 13 not long before your store closed! Very kind.

Good experience, fast service!

Very helpful and friendly staff. I was shocked that one of the gentlemen didn’t mind standing out in the pouring rain trying to make sure i got the right bolt for my license plate to be mounted. He was friendly, patient, understanding and sympathetic. I will visit again and highly recommend this autozone. While not all employees were willing to help or address the issue (it was passed on to him). This man didn’t hesitate. And we probably stood out there in the rain for well over 30 minutes trying to secure the license plate. I appreciate your kindness and willingness to help me out.

Awesome staff! Very helpful. I would recommend to everyone I know. Manager is very hands on with the staff here. I love these guys!!

Collier staff is very good

The store had the product I needed, but I wont be back. The staff was gossiping where all the customers could hear and talking bad about police officers simply doing their job. Not a corrupt cop story, mind you. Keep your politics to yourself. Im there to buy parts, not to suffer through your personal political issues.

The bad news is that the battery I bought at AutoZone died after 2 years even though it had a 5 year warranty. The good news is that AutoZone replaced the old battery with a new one. They installed the new battery and cleaned up the terminals for free, even applying the anti corrosion gel to the terminals. I would have preferred that the original battery had lasted longer but I cant complain about the replacement service.

Rayco, Justin, Daniel, Pete, and Ryan are excellent at what they do! This store has amazing talent and dedication! A job well done here guys.

Mr. Sherrod was very helpful, patient and exhibited great customer service.

Needed screws to secure my vehicle license plate. An employee named Sherod B. helped me at the store on W. Poplar at Market in Collierville, Tn. This sales person was very knowledgeable and helpful. He checked my car to find the correct size screws and even secured them to my vehicle. He really was very exceptional and should be commended. Thanks

There were busy. But Judy provided excellent and knowledgeable service. This has been my consistent experience there.

Such a helpful group. My battery had died so I took it up there for a new one. When I got back home to hook it up, I was missing the elbow for the venting. They still had it on the old battery and showed me how to block the other side.

This place have excellent attention... The are very diligent with parts and they have knowledge in that regard

Mr Joseph the store manage is wonderful... Extremely knowledgeable and truly cares ... Thanks Collierville auto zone... You are the best

Staff is always cool, pretty helpful. Justin and Joe are always really helpful and nice. Never have a problem especially when dealing with them.

This staff is second to none! I would drive an extra 20 miles to get help from this staff! Top notch customer service!

Excellent service here at this location. Nice friendly staff. The store manager Rayco Hill is a pleasure to deal with. This staff always takes care of the customers.

Very helpful. One of the associates kindly helped me without me asking. Quite nice

On point with the customer service and usually always has the parts I need.

Went in to get wiper blades and the guy at the counter pulled it up on his computer but wouldnt tell me or help me find the right blades. Just said 24 for driver then pointed to the display said over there. Lazy lazy lazy.

For a commercial account the service and quality of care has falken off. It isnt what it used to be parts delivery is 2 hours instead of 20 min considering ... Somebody should talk to rayco hill and justin mensi for the top jobs here

Helpful staff and well-stocked.

Great Customer Service, Quick service and Pete I believe was Awesome! He suggested other things I need and helped to put it on my truck~ Thank you!

Always helpful employees that do their best to make sure you are buying the correct product for you.

They were so sweet to help me wirh my battery!

Great service and free diagnostics on service codes on your vehicle. Please save yourself time and money avoid GMC Sunrise dealership in Collierville, TN.

Ok store

Very polite and helpful

Usually well staffed with friendly and helpful people willing to give you their honest opinion.Given this a popular location, they may not have the part or item you are looking for at this particular store, but they can point you in the direction of which stores do.

As usual, service was lacking. I felt like the blind were leading the blind. After my wife bought a battery there and was given an inferior battery than she paid for last year, ice been highly skeptical about this store. My confidence isnt getting any better.

Good experience getting what I need and staff very knowledgeable

Knowledgeable staff and a fairly quick checkout. Clean store with an easy layout

Helpful and knowledgeable staff thank goodness for me!

Price a little high, but service is good, very busy place.

Girl, Jessica stood behind the counter while a line of customers were standing to be waited on. She was very rude to many and had one man walk out. It was not very pleasant seeing a manager act the way she did.

The guy was very helpful. Couldnt have done it without him.

A good place to get parts.

They actually show interested in the parts you need to get.

I go into Autozone looking for a part becasue my local Autozone didnt have it so I come here. And then the manager Missy just simply threw me my part on the counter.

Employees are very helpful and nice at this location of Autozone.

The staff at the Collierville location is very helpful.

Great service

Rude angry loud black guy. He could be nicer. Asked him about my car he sarcasticly and rudely replied just buy a new one. I believe his name was Tony.

Had what needed and got it fast .

Very friendly and well spoken employees.

My goto autoparts place since 2000. They do a good job.

My fav place over napa and advanced

Customer service is above fabulous!

Always has the item I need. Very helpful with informat I need and knowledge.

Always have been helped by there staff

Daytime managers are better than the PM shift manager. He either doesnt care or cant help but be rude.

My check engine light was on and so I dropped by earlier this week to get my system scanned. In my previous visits to other Autozones in the Memphis area, I have basically been ignored by the male staff and got the impression that they hate to work with women so they will wait on anybody before waiting on me. So,when I saw a women working there, I was relieved and thought she would be more sympathetic to a women that is not car knowledgeable like me. Oh, I wish. Literally ( and I mean literally) she did not say a word to me. When I told her about my check engine light and ask for a scan, she found the scanner, scanned my car, went to the computer which printed out the error conditions and handed them to me without saying one word. After handing me the error print out, she went over to help a customer never asking me if I had any questions or concerns or to help me understand what the print outs indicate. Terrible customer service! Hiring women is a great idea but please hire pleasant, helpful, knowledgeable women who practice great customer service.

Very nice young men.

Great. You got to be patient.

They are extremely knowledgeable and helpful.

Great Service Great staff

Very helpful and nice!!

Within 10 seconds of entering the store, we had exactly what we needed from the help of an associate.

My wiper broke so they replaced both windshield wipers.Nice workers

Great place to find parts

Shop with them in several states, always helpful & help solve any problem.

Excellent customer service