Had Shaw vinyl plank flooring installed by Hite Carpet Co. nearly 5 years ago with a 5 year warranty on installation. It was installed in kitchen and living areas. From the moment the flooring was installed, there were numerous problems with the installation (flooring buckled at seams/end joint peaking/even separations at some end points/rise and fall when walked upon) which I immediately brought to Mr. Hites attention, for which Mr. Hite will deny was an installation issue. However even a representative from Shaw flooring came to my home to inspect it (to make sure there was no fault in the actual flooring) and said all problems were installation related. In his own way, Mr. Hite has tried to fix the many problems over time to no avail. The last time a repair was made, Mr. Hite used glue (on click/lock install flooring) and left the glue to dry all over the floor so I now have an ugly threshold going from kitchen into den/living room with dried glue all over it. At one point, Mr. Hite told me to pick out what I wanted to replace it with and they would install it, however, every sample of flooring I picked out he gave an excuse and said he wouldnt install it, so I got mad and walked out of his business. The last encounter I had with him (which was not good on his part) ended with him telling me outright that he was through with me and he told me I wasnt nothing but a smart a - - and left. This supposedly reputable business owner using such foul language and calling an 81 year old customer that! If you are considering using him, do yourself a favor and think twice as he does not stand behind his warranty or workmanship/installation.

Stopped by the store because I perfer to use local contractors. Wife and I picked out carpet for our barndiminum staircase. Install was done and it looks great. Mr. Hite listening to our needs and how carpet would be used allowed us to get a perfect carpet. Recommending if you want to get the job done right.

Had the absolute nerve to call me a liar instead of admitting his own mistake. What a joke of a company.

Best place ever