Trey in the sales department and Eric in the finance department went above and beyond getting me set up with a new ride! These guys went the extra mile to make sure I got the best deal. Living out of state made my situation a little rough and they handled it excellently!Super professional and fun to work with! Thank you boys, y’all rock!

I never bought a vehicle out of state before and these guys at Phil Long Ford made it super easy.I worked with John, Zack, and Fernando and I got to tell you, these guys are on top of everything. They handled are my questions and concerns. It was a great experience working with all of them.Now usually once you purchased the vehicle, you no longer hear from your seller or finance guys, but that is not the case with the people at Phil Long.After I purchased my new 2021 F-250 Tremor and drove the vehicle back to my home town, I notice a cosmetic issue with one of the plastic lining on top of the roof. I called John to see if he can assist me on how to get it fixed. It took a few weeks to get the answer from his Service Management team, but regardless John kept in touch and was able to help me out with my issues.Great guys, great dealership!! Wife is looking for a new car so I will definitely be contacting this dealership again in the near future.

My salesman has been awesome! My only complaint is I’m still waiting on my car to get repaired. I feel like nobody has an idea of how much longer I’ll be waiting to get my car. Maybe better communication between mechanic to salesman to customer would be a great idea.

Bought a used 2018 F-150 two weeks ago. Everyone was super helpful and patient. We looked at everything from Explorers to Rangers to the new Maverick before settling on like the 10th F-150 we saw. They worked with us to add some features that were important to us and helped us get a great rate on our loan. To top it off, a small chip in the windshield spread two cracks across the whole windshield two weeks after our “as is” purchase. I reached out to our salesman, Adrian, who coordinated to get it replaced. Even without an obligation, they did the right thing and saved us sizable deductible on our new (to us) truck. The best experience I’ve had buying a car in years.

My experience at Phil’s was excellent!! The process was super smooth and professional. John Vigil helped me find exactly what I wanted, If I ever need to get a new car I’d come here every time.

I have always trusted Phil Long since going there in 2003 and meetinh Paul Ringo. The quick lane, although expensive, usually gets the repair done quickly and accurately. Today the mechanics again did a quick, reliable job. The issues were in the overall performance. First, free coffee awesome, but no cups. OK, someone ran out and bought some after an hour or so. Second, I watched my vehicle leave the repair shop and it took another 1.5 hours for the paperwork to be completed. Then as I was walking to my vehicle I noticed a huge overcharge for a service I was offered and accepted. The placard had a different and lower price than the computer charged me. Had I not inspected the final paperwork I would have paid over 200 dollars more than the published price. Happily the manager corrected the overpayment without a battle, but I almost drove away without noticing. I was informed that new placards are being made.

Lucas and Adrian where the best sales reps I have ever bought a car from. They never talked down to me or put any pressure to hurry up and make a purchase. They were patient, and if one didnt have an answer, to my questions, the other did. They helped me with every step, from test driving many cars, to placing my order. They communicated well with me, through all the stages of my custom order, from when Ford received it, to when my car was delivered on to the lot. They make a great team! I highly recommend these guys! THANK YOU!!!!!

I recently worked with Joel Ewing to purchase a vehicle. I live in Dallas and that was not an issue for Joel. His customer service is second to none. Always available to answer any question I had. Made the car buying experience enjoyable. This is the type of person you want as the face of your franchise. I flew into town and he had everything ready. I signed and was out the door. He has followed up with me to make sure I was completely satisfied with my purchase and how the entire deal was handled. Could not be any more pleased. I would buy from Joel again.

My husband and I recently bought a car from Phil long and traded in our old car. During the process of financing, the salesperson gathered the wrong finance company of the trade in, finance manager said oh glad I checked this has happened before. He continued with the correct lien holder info. Fast forward 2 weeks, come to find out Phil Long sent the check to the WRONG BANK, when called to give correct payoff info for correct bank, finance manager stated he will have the accounting dept correct it and resend out a new check. Now we are past the 21 day pay off window they received, so now I am literally pay daily interest on a vehicle that I no longer own or have possession of, will now be needing to make an additional payment for a vehicle Phil long has had now for almost a month. When attempts have been made to reach the finance manager, the manager over finance, NO ONE has returned phone calls or emails. So now because I trusted this dealership to be able to pay off my trade in a few weeks, it’s costing me hundreds of dollars of my own money because of their mistake, that they seem to have zero disregard correcting in a timely manner.So In short, wouldn’t recommend this dealership.

We were on vacation when our check engine light came on our 2019 Ford Edge. We stopped into the Phil Long dealership on a Thursday morning without and appointment, pleaded our case and asked if they could help. Geoff Piechowski the Service Advisor and the rest of the service dept were extremely understanding our situation and were willing to assist. Jeff kept up updated on vehicle status til the warranty work was completed. I cannot express enough how THANKFUL we were of them to work us in without an appointment. We did not get that same type service from the first Ford dealership we stopped at.

If I could give a rating of zero, I would do that. The worst service in the world, both from a sales perspective and a service perspective. I had an appointment for an oil change and a seat repair. I was there a little early, and after 5 hours, went up to the desk to ask what the status was (because no one came to inform me of my status) and they someone would let me know shortly. An hour passed, and I went and asked again, they said, oh no one let you know, let me find someone. Another hour passed. Finally I saw 3 people standing around laughing and I approached them, I believe one was a service manager. He said, Im sorry, the car is getting the oil changed now. I said, its been 7 hours and you are just now getting the oil changed? What about the seat repair. They said, oh, we have to order a part. I said so I have been here for 7 hours and you havent done anything? He said he was really sorry, and what could they do. I said, well I at least hope the oil change will be free. He said yes. After another 45 minutes, they gave me the keys. It has been at least two months. Havent heard anything from them, and my oil light is on. I have only driven maybe another 2,000 miles. I didnt get any paperwork, dont know if they even changed the oil. This is the second vehicle we have purchased from them. It will be the last!!! Also, the last two times I have called in, I have given an entire scenario of what has transpired and my call has dropped. I am not one to complain, but buyer beware!!!

Went in already knowing what I was buying. Trevor the salesperson that I spoke with met me at our discussed appointment time. He was committed to have me as a new customer and we struck what I feel was a fair bargain for my trade-in. Im very pleased with the F150 I purchased and my experience with everyone involved with the sale was outstanding. Would highly recommend Phil Long Ford of Chapel Hills to family and friends with confidence.

Isiah in sales and Darryl in finance were amazing to work with. I have had terrible experiences elsewhere and they blew me away with their knowledge and customer service. They want you to truly feel like you’re getting the best treatment and deal for your money, which you are! Would not recommend anywhere else than Phil Long!

Dominic was great to work with, I really appreciated his honesty and working to get me in the right truck. Good experience overall. Final star pending some minor repairs, waiting on parts, which is no fault of the dealership.I would recommend Dominic for future vehicle purchases. Many thanks!

Bought a Ford F-150. The truck is great. I was provided with incorrect information regarding the trailer assist and availability of a trailer backup camera during the sale. In addition to the MSRP, the was $1,200 added for a Pikes Peak Package. I cant get any documentation to justify the cost. There was no negotiation on price. I feel like I got ripped off. Ive tried unsuccessfully to get information for over 6 weeks. There doesnt appear any follow up or after sales support. I plan to work with other dealers in the future.

Good customer service. The finance department efficiently provided an above average experience and made the purchase easier than expected. The sales team has great communication and does a great job taking care of the customer even after the sale is finalized. Would highly recommend the dealership and the body shop!!

Took my truck in to have the main shop Grease up the rear yolk. Robert Bowen got us in and out same day with our appointment and kept us update along the process. Thank you again Robert for your amazing customer service :). Steven Hogarth sent me a follow up text message about our service, no issues here. Just wish I can give a 10 star rating. The customer service is great here.

Raymond and TD went above and beyond to find my new Explorer. It took a few hours to find one online that would work. They ultimately found one in Texas. The next morning they send a driver down to get it and it was here by 5:30 that evening.This is the 8th vehicle our family has purchased there and we have all been very pleased with everyone we have dealt with, from sales to service and parts. We would highly recommend them.

Just purchased a beautiful used truck from Isiah Valdez at Phil Long Chapel Hills. What a great experience! Isiah got me the best deal, was so kind and knowledgeable, I will definitely be referring him to family and friends.

I went Phil Long to upgrade my challenger, which buying a car right now doesn’t make much sense anyway because of the markups but none the less, I see it, I want it, I go get it.I already had a trade in, my credit is fine I have no problems getting financing but my issue with Phil Long is the finance office..Those people manipulate you, add services you do not want, they guilt trip you and just overall whenever I buy a car I feel SO GOOD until I talk to the finance guy. Then I wanna give the car back, cancel the loan and never shop again.After meeting Justin…I just don’t trust dealerships no more. My payment ballooned, I have product and services like “secure mark” and identify theft protection.. that cost me extra $1000’s …. Why? For what?They low balled me on my trade and then flip around an list my trade in on the website for $10,000 more than what they gave me for it. 10,000? And they even helped me roll over negative equity from that same vehicle.But they will make a 10k plus profit….My salesman Burt is the man.Everybody else in this place should really consider how they treat someone’s time and money. I leave Phil long NEVER wanting to shop a car dealership again in my young life…. Proceed with caution and the finance team is not your friend. They are there to screw you and do it with a smile and some free water…

Just bought a car from here! Everyone was so friendly. Julio helped me out in finding a new car. He was great to work with. He wasn’t pushy at all during the process. Highly recommend buying with these guys! :)

Dominick was THE ABSOLUTE BEST! We stopped in late on a Saturday evening & he went out of his way to show us the multiple vehicles we asked about! We went on to Wyoming but came back to Colorado Springs JUST TO BUY FROM HIM! He has called to check-in on us daily, offered us other inventory as it became available, and shown us around the lot again today! A+ salesman and great experience at this dealership! Definitely recommend you ask for him, specifically, when you need to purchase a new vehicle! He will keep in touch and take care of you, with utmost patience & concern!!!

Made an appointment for an oil change and was kept waiting almost 2 hours. What good is an appointment if I have to wait in line 2 hours (they were not apologetic at all, apparently thats normal for them). Also, after finally getting my oil change I noticed after leaving that the mileage sticker for my next oil change read 5K miles less that my odometer read and they hadnt reset my change oil light. Take your car to Jiffy Lube!

The sales man listened to our needs and wants. He then found 3 trucks that fit what we looking for and got us into a truck that fit our budget. What I liked most was he did not pressure us to buy. The whole process went very smooth.

Our car buying experience was a 2 day ordeal that involved bank issues and multiple dealerships. Bert Smith was our sales rep and he was very accommodating and patient with us. He did not pressure us and when he realized that we had been through the ringer at other car dealerships he was respectful and helped speed up the process a long. If your looking for a car ask for Bert.

Great dealership to deal with.The staff is courteous and extremely friendly. They go above and beyond in the service department.Highly recommend!!!!

My son is a cadet at USAFA and when we were visiting in March we worked with Bert. My son wanted a Bronco Sport so Bert showed us one and went with us to test drive it. We went back the next day to see it again and Bert was awesome and very patient with us and our questions.My son decided to order a Bronco Sport so he could get everything he wanted on it. Due to the chip shortage there was no estimate on when his vehicle would arrive . When some Bronco Sports came in Bert called my son and helped him to get a car that was very similar to what he had ordered. My son is thrilled with his vehicle and we are all very happy with the service Bert provided. Bert even took pictures of our son with his car before leaving the dealer so that we could see him with his first new car. I highly recommend Bert and Phil Long Ford of Chapel Hills!

Ford has been like family to my family and I! Ford I can’t thank you enough for making my car buying experience exceptional from start to finish and giving me a dependable car for years and years to come! Thanks Ford family I will always recommend you!

Purchased a ford for my daughter. Had the car less than 2 months and the transmission went out! $2584 to repair but I purchased the extended warranty so did not have to pay. Also when I purchased the car, I was told the mirror would be replaced because it was broke. It hs been over 2 months and the mirror still has not been replaced. I have spoke to Chad multiple times. Everytime I have been told the mirror is taking a while to order but I found a website where i could order the mirror and have it in 2 days! Also spoke to the sales manager hoping it could be fixed while the transmission was getting repaired and still nothing has been done. I will never buy another car from Phil Long!

Went in about a month ago looking to trade in my car, I was a little worried because this was my FIRST time getting a car from a dealership and I wasn’t really sure what to expect, but Chris made the process easy and fast! I wasn’t even expecting leaving with a car that same day, and I’m so happy with my car. Will be recommending them to all of my friends.

Isiah Valdez took great care of me. He was extremely friendly (as most car salespeople are). However he was not pushy in anyway. As it was my first car purchase he listened to my needs and wants, instead of forcing a car that I don’t want or can’t afford. I spent multiple hours there and not once did he express any annoyance toward me. Military friendly as well. He did his best to take care of me and met my needs. Made my first car buying experience enjoyable. Thank you Ford and Isiah Valdez.

I waited to write this, as I totally understand and try to give grace, especially at this time. I purchased a car July 2021, for my son, didnt even notice th raido never worked, I have been in contact with our sales gentleman and he had a huge lack of response.  I have been told over the last 2 months that the raido was ordered then no word for a few weeks had yo follow up and the part is on back order another few weeks go by, had to follow up again and it now has been a few weeks no response from my sales rep and I am supposed to be hearing from the service department. I am totally frustrated with this whole process, lack of follow up and care. When I bought the car the sales rep said they treat people like family, I said only while I am stiiting here in front of your face, and he said oh no, but unfortunately that seems to be the case. We just had to put new brakes on the car and we have barely drove it, as my son just recieved his license. So do your research when buying a car and think twice about this.

Dominik was fantastic. He was very low pressure, was quick to answer questions and get information requested and was incredibly efficient when we made a decision. It was by far the easiest car buying experience I have ever had!

Raymond Cervantes was amazing to work with on the purchase of our new vehicle. He worked very hard to find just what we were looking for. He went over and above to ensure we had a great experience. Also, the Manager, TD, went out of his way to welcome us. We have purchased several vehicles from Phil Long Ford of Chapel Hills and they have never let us down. Highly recommend this Dealership and ask for Ray as he will take great care of you.

Best dealership ever.. They picked up my truck for service in Vail Colorado and return it to me a few days later at no cost. Awesome people..

Had an excellent experience in September 2021 with Chris M. buying a used vehicle. The process was painlessl and fun. This business is a class act!

When shopping for a new truck, based on excellent service from the maintenance staff, I selected Phil Long of Chapel Hills. The truck buying experience was great. With the shortage of computer chips, it wasn’t easy to find just the right truck at a good price. The sales staff worked for weeks to find exactly what I needed at a price that I couldn’t better at any other place in person or online.The staff there is trustworthy and feels like a part of my family!

I called in the beginning of January to schedule recall service for my Fusion. They scheduled the appointment at the end of February because they “had to order the parts to be available for the service”. The didn’t have the parts when I came in February, because it’s “possible the car wasn’t affected”. Then told me they would call within the next week to reschedule the actual service.. it’s June. I have called back 4 times, never able to talk with anyone in person, leaving messages each time with no response. Avoid this place if possible, they might be great for an original sale but they absolutely stop caring after that!

The only reason for a 1 star is I couldn’t find a 0! The reviews above can be very very misleading! They don’t believe in returning your calls and order parts without your prior approval. My grandson’s truck was In for 4 days without any communication or return calls and nothing done on his truck. We will NEVER take our vehicles there again. They’ll never get satisfied customers if this continues to be your practice.

0 stars. Terrible communication. Wont return phone calls. Had to go in to talk to anyone and then received the run around. Offered to buy a car, then wouldnt honor the price offered even though it was written down and signed by their salesperson. Lots of excuses given at this dealership. Definitely do not recommend.

Pretty aggravated with the service department at the moment. I purchased their near worthless service plan for my brand new Ranger come to find out it doesnt cover full synthetic oil. While I found this mildly annoying the last time I was there I asked if they could throw full synthetic in and charge me the difference. They said no problem came out to 40-50 ish dollars. Well I go in for an oil change today. I tell the quick lane guy I want an oil change. Nothing else. Explained the full synthetic thing and again was told no problem. Well later I get a call theyre rotating my tires without me asking them to do it or me giving permission. They then tell me its going to be $96. I look at the bill. They charged me $31 dollars for parts (what parts? Is the oil filter made of gold? Did they balance the wheels without me asking?) And $54 for labor (on a free oil change and rotation?) Even if I had asked for a tire rotation under the plan I was tricked into getting it should be completly free minus difference in price between normal and FS oil. When I questioned the advisor about it I was told those are normal fees no dude. If I hadnt asked to pay the difference for full synthetic it would have been free. After I paid this crazy price, I notice they didnt bother changing the sticker in my window (had to go back and ask for one). Or closing my hood all the way (didnt catch till I was on the highway) Im honestly concerned that my wheels are gonna randomly fall off witb all the other gaffs) when I got home I called the dealership back pretending to be a new customer and was told full synthetic oil changes normal price starts at $96 for a 2019 Ford Ranger. Called again asking for the manager and was told they cant find them. This is just the final straw resulting in this review as a last ditch effort to get anything done I should also mention Ive had several issues with the vehicle I purchased from this dealership new and the last two times Ive been there I was told theyd check it out and when I asked about it was told they didnt. Ive pretty much given up on getting any warranty issues fixed as they basically refuse to help me. And theyd probably charge me an arm and a leg for the warranty items that should be free anyway.

Loved everything about working with Chad and the team at Phil Long. They heard what we wanted and found a great car in a price range we could manage. We will definitely shop Phil Long when we shop for cars!

My vehicle was ready prior to the time quoted. Service writer was polite and helpful. Thank you!

The whole experience of buying my truck was super easy. I told him what I wanted and was looking for and got to test drive it that day. The next day I decided to buy it and the process was smooth and simple. Everyone was super kind and somehow made the car buying process enjoyable. Bert Smith was the best!

I went into Phil Long no knowing if I would even be able to leave with a new car. Julio Sandoval was a huge help with getting my 2017 Hyundai Elantra. I have never had such an easy, amazing experience shopping for a car. Thank you all so much for all your help!!!

Took my F-450 in for a factory recall for a computer issue and decided to have both fuel filters replaced while it was in the shop. I received a quote of $159 for replacing the filters prior to dropping off my vehicle. I wrote it down and my wife also overheard the conversation with the service advisor. When I picked up my truck, the filter replacement had escalated to $265, including a $33 environmental fee. The Quick Lane counter person implied estimates arent dont mean anything. Learned my lesson, and will never go back to Phil Long for service again. Forget owner Jay Ciminos current TV campaign touting, the best customer experience. Suggest Spradley Ford on Pueblo, so far they have not tried to gouge me.

Absolutely horrible customer service.. I’ve been calling this company all day and I keep getting a voicemail! The only area that seams to be open is the sales department. Once I tell them my issue they transfer me to the service department and once again greeted by the voicemail that no one ever checks. All they care about is selling and not taking care of their current customers.

We had an amazing buying experience purchasing our second Ford Escape! Thank you Jeremy White, our amazing Sales Consultant, for making this one of the easiest and best buying experiences we have ever had. Thanks Dan in financing!This is the second purchase at Phil Long Ford Motor City and will absolutely buy againSaw Cruz too!!!Thanks Phil Long and Jeremy White!You ROCK!

I made a service appointment to bring a vehicle in for an oil change, and 2 1/2 hours later it still wasnt even pulled into a service bay. And somehow my appointment got deleted in the system, so my vehicle wasnt given any priority.Making appointments does nothing here. If you need service, I recommend going elsewhere. Or plan to get a ride home with someone. Otherwise you will sit here all day, and there is nowhere really to sit that is quiet and private.Very disappointed in the service here.

What a tremendous experience! Like most, Im very skeptical of working with folks at a car dealership and try to do as much research up front to try and avoid working with salespeople. Peter Hyde has made me a believer. We went in having a really good idea of what we were looking for and Peter was patient with us, answering all of our questions and providing fantastic value along the way. No sales, no push, just honest feedback. Phil Long Chapel Hills had the truck we were looking for at very reasonable price. Peter made our transaction quick and painless and we will absolutely recommend him to anyone who is looking for a great representative to take excellent care of them!

I had a GREAT experience purchasing my vehicle! Trevor Pierce was my salesman. I cant say enough about his professionalism, knowledge, courtesy and timeliness during my experience. He carefully listened to what I explained was important to me, researched relevant vehicles and only showed me those that were within my criteria which made my selection incredibly easy. Trevor even went the extra mile by washing my car and filling it up while we completed the financing. David Bales was key in assisting us throughout the deal. He was extremely helpful and pleasant making the total experience simply outstanding. This experience was no pressure, quick, fair and pleasant! I HIGHLY recommend Phil Long Ford of Chapel Hills, Trevor Pierce and David Bales.

Horrible sales tactics. I still feel like I need to shower after all the slime coming from the salesman. And the $3,000 fee attached to certain cars isnt the best way to try and sell a car.

After they sold the mustang I put a deposit on, they found me another. Good job!!Then they didn’t send my paperwork to the star within the required timeframe and it cost me another $700.00They’ve yet to reimburse me….Stay away!!!!

The salesman, Chris Manly was professional and informative. Got the deal I wanted. Credit was seamless. Enjoyable experience

Phil Long Ford at Chapel Hills worked with us repeatedly to solve a problem we brought the car in for at no extra charge when the code came up the same. After bringing it home 2 different times and driving it around the check engine light came again and each time it was the same code. Phil Ling honored their work and worked to fix the problem. It ended up being a sensor issue in my Ford Escape. Thank you Phil Long Ford for working hard to solve this problem.

Phil Long Ford Service department has my eternal gratitude. We were 1200 miles into a 3300 mile family vacation/journey - our 2002 Excursion had an aftermarket hub go bad. On a holiday weekend. I thought we were totally out of luck. Visions of having vacation canceled, Excursion taking a long expensive hotshot home, flying the family... Andrew Selk in service saved us with the help of Wade. Both went above and beyond! Wade sourced the correct hub, Andrew had us back on the road 25 hours later. Thank you again!!!

I had a service repair scheduled and the part did not come in. We rescheduled for the next week at a time that fit into my schedule. The Service Dept was exceptionally busy as usual. However, they gave me a time of completion, and met that goal. They did a good job, they were friendly and are set on customer satisfaction. Good job Phil Long

I cant say enough about the service at Phil Long Ford. They are very professional, customer oriented, and have a service communication program that is state of the art technology. While the above are important to me from a customer perspective, the technicians workmanship and quality of their work is really what makes me feel safe and secure. I am a full time RVer and travel all over the USA. I winter in Florida and travel out west each summer. I need the comfort of knowing that my vehicle is reliable and can tow my 42ft RV, with no issues. I travel through Colorado Springs twice a year to visit family and always schedule service during these visits at Phil Long.If you havent had service there, now is the time to experience it.

I have had my care serviced 2 times total. Both times I asked about tire pressure and fluids. Both times I had to pump the tires up the very next day. This last time, my windshield washer fluid was low, and I specifically mentioned it to the tech and he said all fluids are checked and topped off. The washer fluid light and low tire air went off as I was driving away.I have since been txted and emailed numerous times to review my experience so now that I have, please stop emailing and texting. If you want me to say something good then dont lie to me, just say...we do nothing we said we would do and if you want to take proper care of your car go somewhere else

First time having routine service here at the Quick Lane. First off there was a variety of trucks parked in the quick lane and couldn’t even get in. Once in-no one ever greeted me or asked how help. Waiting room was very cramped. Scott the service tech was not friendly-kept talking to another customer about his recent house buying experience. When I got to my car the service tag was still in the windshield the protective floor mat and seat cover were still on the drivers side. You will find those all laying somewhere in your parking lot. I won’t be coming back.

We had a great experience at Phil Long Ford of Chapel Hills. They were helpful in finding us the car that best suited our family. All the staff were friendly and professional, especially Nick our salesman. They also went above and beyond to find us a a specific vehicle that we had our eye on and made sure we were able to purchase that vehicle that met our needs.

I found the vehicle online and decided I wanted to see it in person and test drive it. Drive down and after asking a couple of people I was directed to the lot where it was located. Each person was eager to assist and together they were able to quickly locate the vehicle for us to safely see and drive. It was exactly what I wanted and we started the paperwork. The process went smooth as I paid cash and didn’t need financing. The only downside was the detailing prior to delivery took longer than it should. Overall I would buy again from Phil Long of Chapel Hills if they had the vehicle I wanted.

Excellent service, went in for a MY Key issue and they fixed it quicker than you can say Jackie Robinson!

Havent had any problems with the service. I have been going to the Chapel Hills for a few years now and the service has been good.

I purchased a vehicle from Phil Long Ford Chapel Hills the beginning of May. The vehicle was in good shape with the exception of a defective AM/FM radio. As part of the contract, Phil Long Ford would cover the cost of the radio repairs. I repaired the vehicle in exactly the way they requested me to, and spent the following three months constantly trying to get this dealership to honor their end of the deal and reimburse the expense of the radio repair. It was three months of excuses, shady reasons for the delay and untold number of unreturned texts, voicemails and emails. At one point I was trying to communicate with two salesman, three managers, a finance representative and the general manager; all ignored. I finally got in touch with an employee that answered, and was able to get me a check. However, it was only for ⅔ the cost of the repair. How they determined that was sufficient or justified is unknown to me. There was no dollar maximum or restriction on the repairs in the deal we both agreed on. Once again, all attempts to contact the dealership have gone unreturned. I will avoid this dealership in the future, and would recommend that if anyone does decide to do business with them, dont leave the lot with we owe terms on your agreement. They will do whatever they can to not honor their end of the deal.

Second time purchasing a car from Phil Long, and both were great experiences.From the moment I walked in everyone was professional and courteous. Looked at several cars, but decided on a 2020 Escape SE.I really liked that there was no pressure from anyone to add on additional items or coverages. Yes, they covered everything, but once they heard your decision they moved on.The entire process was much quicker than the last car I bought.

Spoke with salesman, Ian, who lied pretty much the whole time we spoke with him. First, he told us about this great $7000 discount he could get us on Ecosports and Escapes. After we test drove the Escape, he ran the numbers and took off $2000, saying that he only meant the Ecosports got that discount. He took down our information and told us that he would run a soft credit check. We both ended up with hard inquiries on our accounts, unauthorized. Then he said that he was going to try to hide the hail damage on our car from his appraiser to get the best deal because he knows all the tricks. When we said we were planning on getting it covered through our insurance and were planning to use their collision center, he said that they were backed up for 3 months and wed be better off just trading it in. My husband walked over to the service center after Ian left our table again to ask them if that was true, and they said that they hadnt heard anything about that. Even the online chat assistant (Anna-something) tried to sign me up for a test drive for a vehicle that wasnt even in stock (we didnt find out it was not there until after we already drove 30 minutes to get there).I did call in to speak to the manager about the hard credit check, and he took my information and said hed talk to Ian and then call me back in a few minutes. That never happened.Do not go here. The way they choose to conduct business is illegal.

Tom was my greeter. He helped me right away. When I needed more information, he led me to Jose who was friendly and very helpful. Great place.

We went looking for an SUV that could pull our trailer. We wanted something that would have room for the grandkids to stretch out and not be cramped. We found the Expedition on line and went to take a look. The place was packed with buyers. Trey came in and asked if we needed help and even though he is a new salesman, he had an impressive knowledge of Ford vehicles. He helped us locate an Expedition that had everything we wanted and then made the negotiations on the price go smoothly. I would definitely go back to buy from him again.

Pretty decent transaction. Was very effecient and done almost completely online via Txt which was a preserence for me. Car was also delivered to me door though it was clear that a fee was being added for that. Biggest gripe was just that some of Information about the car was not clearly disclosed: there was Carfax damage reported but not without any detail - did they confirm by examining the car it wasnt frame damage? No, only one key provided - that would have been nice to know as a copy for this model runs about $750. All in all though, about what youd expect on a used car from a dealer.

I have purchased 4 vehicles from Phil long Ford at chapel hills. My experiences there have always been extremely pleasant, professional and welcoming. They never tried to sell me something I didn’t want and never tried to force me to buy something when I was there to just look around. Adrian down at truck world has always done his best to get me a great deal that works in my budget. I know they work on commission and maybe this is just a testament to how good they are at their job but I never felt like they were trying to sell me something just so they could get paid. They wanted to make sure that whatever I chose was what I wanted and that I would be happy with my purchase later down the road. For as long as I live in Colorado Springs I will never buy a vehicle from any other dealer. Oh and I have been to dealers in motor city my advice for that is STAY AWAY!

Lost my appointment so having to wait to be worked in. Quick Lane wont look at my main problem even then. Had to make another appointment with service. When I made the original Quick Lane appointment I told them the problem. Why didnt they tell me then they couldnt look at the problem and schedule me with service?

I had an excellent experience purchasing a vehicle at Chapel Hills Phil Long. I had the pleasure of working with Julio S. in sales. The manager TD T. went above and beyond to take care of my needs. Eric in financial also provided an exceptional experience. Keep up the good work!

JB was an amazing salesman and helped us get out of a high loan and into a better vehicle with a lower loan. 10/10 would recommend seeing him for all your car needs.

The staff at Phil Long Ford go above and beyond for their customers. I had the pleasure of working with Jimmy in Sales, TD in Finance, Sunny and Darrell in Finance, and Jackie White in the GM office. I have purchased 3 vehicles from them and the buying process has never been easier. The maintenance on your vehicle is just as easy with their generous maintenance packages available and their service department.

Thank you for the Sales team and finance for answering all my repeated questions.

As far as buying a vehicle - about as expected with any dealer. Nothing differentiating.After buying, terrible group to deal with. Ive lost track how many places theyve shared my information with. Ton of spam email, phone calls, and mail. Asked many times to remove from lists yet it continues. Dont give them your information.

I found a car I really liked at a decent price and bought it. I was not informed that the key they had given me for the car did not work for either the drivers side or the passenger side door. I was locked out of my vehicle the first time I tried to drive it after leaving the dealership. They told me they would have someone come fix it the following Monday, since I purchased it on a Friday.The person they sent was very unprofessional and made me wait around all day for him, and he did not even finish the job! I am now able to lock and unlock the driver side only, but not the passenger side. So I was told to bring the car back in today to have it fixed. I got up early to bring the car in. I was under the impression that it would be fixed. Then, the guy came back and said he could not do anything for me! After I had gotten up early to bring the car there being told they would fix it for me. Then I attempted to call the dealership to see what was going on and no one answered my phone calls. Terrible customer service. Definitely would not purchase from this dealership again, which is too bad because I do really like the car! They just should have told me about the locks before I purchased it first of all, and should have fixed it for me like they said they would. I am very disappointed.

Overall experience was not great. Long story thats not worth going into. Id think twice before ordering another Ford or buying through this dealership a second time. The salesman did try as hard as he could to help but honestly it seems like the overall system is broken. If I was just rating the salesman, it would be a much higher rating.

Amazing experience with Phil Long! Jamie and Adrian gave me a true white glove experience and made sure I got the best deal possible! They will definitely get my repeat business!

Service is so slow, I showed up here at 10:00 for a simple oil change, it wasn’t busy and a employee told me it would take about 45 min to an hour to get me in and out but I didn’t get out until 12:00. Also a customer that came in after me was serviced before me.

Terrible sales people, but if you walk across the parking lot to the Phil Long used car lot really, really great people...and for the first time ever not a bad price.

Great service !! Perfect actually. Fast and they had there hands full with my turbo and a few other things they found !!Andrew done well and hats off to the tech that took care of my truck ! Great job !!!

We had a great experiencing buying our used Jeep Cherokee Trail Hawk from Phil Long Ford. We especially liked the laid back approach from our sales person (Trey Celestine). He was so friendly and patient with us through the entire process without the normal used car pressure tactics. The financing was also fast and easy and they got us a great rate. We will refer friends and family as we know they will have a great experience as well.

We had an excellent experience with Phil Long Ford of Chapel Hills with our recent car purchase. Everyone was careful to follow safe protocols. Reggie, our salesperson, actually drove the vehicle up to Highlands Ranch from the springs for our review and test drive. He went above and beyond and I would highly recommend both Reggie and this dealership. The care was in excellent condition and beat all the prices in town.

These guys were top notch!!! great experience from start to finish!!! Isiah Valdez was great salesman and Justin Reese was great on finance!!! THE EXACT TRUCK I WANTED FOR A GREAT PRICE!!! COULDNT BE MORE HAPPY!!! THANKS GUYS!!!

So far, I like everything about the vehicle except the navigation system. This is the worst NAV system I’ve ever experienced in anything.Zooming in and out is awkward and hard to get to work. Add + and - buttons to make it easier and make it less of a distraction.White roads on a light blue background are difficult to impossible to see! Add other contrast schemes so we have some choices that allow us to actually see the roads on the map.No indicator to show where North is on the map at any given moment. Have a little compass that’s constantly showing where North is in relationship to the vehicle’s direction of travel.No Miles/kilometer scale to be able to relate to distance at any give zoom level.Nothing that shows altitude. Display altitude in a corner of the screen.These last 3 things are basic information for navigation.Study what other car manufactures have done with their nav systems to get some good ideas.Thanks for listening!

This was honestly the best car buying experience we’ve ever had. TD and Jimmy went above and beyond to get us into the perfect car for our family. I can’t thank them enough for all of the work they put in. We will be back and will be referring all of our friends that way!

I was not intending to buy at the time of my visit, but the offer for my trade in and the Ecoboost product made the sale. Im waiting to hear why this 2020 XLT come with the satelite antenna, but does not have the capability to receive the transfer of the XM service from my Chevy 1500 trade-in. With the newer models coming with out CD players, I am now relegated to listening to AM/FM radio station. I do not have a smart phone to play in the truck. This is not what I expected from a $50,000 vehicle. I sure would appreciate any assistance in a resolution to this disappointment. Other than a vibration problem that is being looked into by the friendly service techs, my experience with your sales force was a very pleasant experience.

I have always had a great experience at Phil Long Ford of Chapel Hills. We have bought several vehicles there including for our daughters and have always been pleased with the transactions. Everyone has been very helpful, answered all our questions, and have been willing to negotiate until we were pleased with the deals. I also take my vehicles to Phil Long Quicklane for our oil change and other servicing items. I will continue to deal with Phil Long Ford of Chapel Hills when I need to change vehicles or service them. They receive a five-star rating from me and my family.

The salesman, John Vigil, was professional, personable, and knowledgeable. John did not pressure me but gave me all the information I needed and followed up on my questions and requests. I purchased the 2nd car he recommended to me.

Called and spoke with Justin about a pickup that was listed for sale on their website. We discussed the pickup and gave him an offer over the phone as I’m several hours away and could not just stop in. I was told that he would need to talk to manager / finance guys or whoever to make the deal and that he would call me back. He did call back about a half hour later and being at work I missed the call, attempted to call him back several times within the same hour, and the next day with no answer and no call back. Find out today the pickup is now sold. Awful customer service.

Good service and lots of amenities while you wait

Phil Long has earned my business for life. I reside in California, but found the exact truck I was looking for at Phil Long Ford of Chapel Hills in Colorado. I was apprehensive about buying a vehicle without seeing it in person first, but I went ahead and bought it over the phone and flew to Colorado to pick it up. Steven Mosman was my sales agent, and he was incredible to work with. I had several questions, concerns, and issues come up and Steven handled them all to the very end. Even after I had gotten home with the vehicle and he had no obligation to help, he continued to offer his assistance in any way to ensure that I was happy with my purchase. He is a true professional, and he puts his customers first. If youre shopping online and cant see the vehicle in person, give him a call and he will put your mind at ease.I also had a minor warranty issue come up once back in California and was obviously unable to take the vehicle back to Phil Long for service, so I called the Phil Long of Denver service manager Martin Dale, told him about my issue, and asked if he could help in any way from 1400 miles away. He immediately leapt into action and coordinated the repairs with my local Ford dealership and assured me that Phil Long would take care of everything and that I wouldnt be charged. He held true to his word and I picked my truck up today from my local dealership and was not charged for the service.No matter where you live, in or out of Colorado, there should be no question as to what dealership to shop at. I would gladly travel from California again to get the quality customer service and professionalism that I received from every employee I had contact with at Phil Long Ford. Thanks to Steven and Martin they have a lifetime customer.

They gave me a fair amount for my trade in and Trey (one of the salesman) really went above and beyond to help me find a car that will last and that fits my needs.

Service guys deeply gouged the front bumper on my lariat f150, I imagine on the huge dip exiting the service center on their test drive. Then DELETED my dash cam footage. Super professional you guys 👏! Just straight up formatted it.Phil Long, I swear, every part of your business is terrible. Ive dealt with sales, service, collision. Youre shiesty and proven on more than one occasion to be dishonest as well.Potential customers, do yourself a favor and get OUT of the Springs if you want anything to do with Ford. DO NOT support this business or you will regret it!

Bought a truck from out of state, TD and Gilbert helped find the exact truck that we were looking for. They had numbers sent over quickly, after a few questions the paperwork was done. Afterword the truck was shipped out quickly at a reasonable price. Cant wait to buy my wife an Explorer ST very soon.

The sales team was very good and responsive to our needs! We were in and out relatively quickly, and with a minimum of car buying pain. I would highly recommend dealing with Phil Long Ford!

Just bought a truck at Phil long Ford Chapel Hill from Isaac. Very respectful, very knowledgeable and will work with you to give you the best deal that fits your family. highly recommend working with Isaac. Thank you.

I would never ever recommend this establishment to anyone-our car was purchased and the first car payment has not been made and the car broke down while driving. Each time we called we received the run around. What happened to care, compassion, dignity, and standing up for what is right. For the employees at Phil Long Ford Chapel Hills the stand for non of those. Not once did a mgr call us and say this is what we can do, it was all the cant do. It saddens me in times like these when money for all is tight and you work hard for what you need to make your family comfortable and safe you have to deal with lies and deceit.