Literally terrible. Too much red tape to just upgrade a phone!

I brought my son in to see if he could be transferred from Verizon to T-Mobile. Not only did he switch but the associates did a great job explaining current promotions! He was able to get an IPhone 12 Pro and credit for his trade-in. The store was busy but the service was professional and they answered all of our questions. My son is now saving over $100 a month. GREAT JOB to this team!!!!

We had a lovely experience working with Dorsi (hope I spelled that correctly!) last week. The store was absolute chaos on a Friday evening and she remained calm and attentive to us and to other customers. I’m not sure who the other gentleman working was, but he was helping all the Spanish speaking customers, which was great to see. Thanks guys!

The worst manager of t mobile ever i met he has bad attitude and no respect

Excellent experience, Evelyn was extremely helpful, kind and beautiful customer service, she speaks also Spanish and that made my day, thanks so much

It was a long wait to see a representative but she was very helpful and pleasant.

Moe was amazing in helping us out. He answered all our questions and help us with everything we needed. Excellent Customer Service!

Have been to this T-Mobile location twice and have had excellent customer service. Very knowledgeable and helpful

Never go to this store. They promise you promotions that do not exist. I was promised by the rep at the store about 50% off promotion on cell phone when you add in a line and that was a complete fraud.

Couldnt help me with my bill sent me to an old sprint store turned into a t-mobile they know their own policies.

Small lication but i always find what i need and get every problem solved.

Nur was awesome! Super helpful and friendly staff all around.

Very Terrible I went there today after a long day of work wanting to check into the internet which theyre offering. Only to sit there waiting for just about an hour as 3 workers were busy with there same customers. Then 1 worker finished with his, then left probably to go home. The other2 workers still with there same customers .There was 1 lady in front of me. Then this lady came in and she told me it was her 2nd time coming in as they were so slow. I finally had enough of waiting walked out very disqusted....😣

Nick was awesome and the people in there helped me quickly and well. Definitely an improvement from the old staff. Very clean and were courteous about mask wearing and social distancing.

Was told to go to another store or call customer care since they dont know how to handle a Sprint account. What a joke.

I have been coming to this location for years because it is close to my home and my evolving business needs. What I have seen is the quality of customer service has really fallen off. If you have one staff member in the store that really understands how to use the tools to assist customers you are somewhat lucky, but at the same time that one person is constantly getting interrupted from helping you to help the other staff that dont really know what they are suppose to do. I dont really fault the staff cause they are trying to do the best they can with the limited knowledge they have. The headquarters REALLY need to address the lack of proper training of the sales staff.. You seem to have forgotten they are your face in the communities they work in. The one thing I do fault the staff and manager for is the lack of professionalism. When you have customers waiting you SHOULD NOT be on personal phone calls on the floor. When did this become acceptable??Update:I am pleasantly surprised. In all the reviews I have given about negative experiences in large corporate businesses, this is a first. Within a week of posting this review, I was contacted by T-mobiles North Central feedback team and then an email from there territory manager Abby S. who took the time to call me on the phone. She appologized but didnt make eccuses. She listened and we had a really good conversation.I am proud to say there are still people at T-mobile who take pride in there organization, understand the value of customers, the wisdom that comes from listening and learning and willing to take the steps necessary to earn customer loyalty. If you gave a bad experience with a T-moblie representative or store, please dont waste your time arguing, bad mouthing, or being combative. Take the time to communicate your issues respectfully and intelligently and you will get the issue to the right person to help you. I am not preaching, I am just being honest about what happened. You decide how you want to use this information.Great job Abby S.

Very good excellence service. I am very satisfied. Will recommended my family and friends

Moe gave me best customer service experience

Great store, Mike was awesome, always helpful, very informative, will always be my store

T-Mobile is a horrible company with horrible service and incompetent people working there who are inept.

Went in there to set up a new phone, got a new sim card and transfer all my data from old phone. I got excellent service from Mike. Great job. He was friendly and knew what need to be done and explain few things for me. Thanks.

Theyre fast and friendly here. I find a lot of T-Mobile stores have poor hours but its easy to get things done because the staff knows what they are doing.

Greate customer service

Were calm and were very helpful made it easy to understand what I am buying and we took maybe more than a hour but were always saying what could be better and was kinda fun buying a new phone so I would like to really thank Mike thank you very much

The quality of service and attention to customer experience provided by Chris and Tunde was hands down the best experience I have ever had in a commercial setting. They went above and beyond and because of them I will remain loyal to TMobile.Management, you need to recognize the hard work these two talented gentleman do.

Went in there spent an hour after I asked 2 times if we qualified I was told yes I have really good credit no money is needed . To being told I needed to put money down. So frustrated. Won’t go back there they need to get it together.

Convenient location and easy to get to. This is not a T-Mobile corporate store. This is a preferred authorized retailer. Most deals are honored here, but if you find yourself in a situation where you are concerned about something or having issues, go to a Corporate owned location. If you know what you want or need, this location is great.

I returned a phone that was at the end of its contract. The T-Mobile rep at this store took the phone back and said theyll take it out of my account. 3 months later I got a bill for the phone, I went and spoke to a manager (Chris) and he said hell have his manager clear the account. 3 months later, my account goes into collection. I went back to talk to a new manager, he said hell have his manager clear the account. 1yr later, collection agency spam called me. Went back to store, they said they cant do anything about it. I call customer care, they said its a store issues. Stuck in collection without a phone. WORST CUSTOMER SERVICE EVER on BOTH END. Will consider Legal action if this doesnt get resolved. I HIGHLY DO NOT RECOMMEND THIS STORE OR T-MOBILE. There are better carriers out there.

Very nice and helpful

Sub-par customer service and instead of walking out feeling excited about your purchase, you cant help but feeling pain and a little remorse.1. Greet me with a smile right away when I walk in — even if youre in the middle of helping someone.2. Did I say smile? Smile please.3. Listen more and repeat back what I said to show that you understand what my issue is.4. Dont expect me to know the ins and outs of your plans, costs, etc. Explain everything, and clearly. Tell me how much more/less Ill be paying, make sure I understand the implications of a lease or insurance, and help me understand my options as a customer.5. Work hard to make us feel happy in the end and we WILL be back and generally be more happy about it.Were it not for the location convenience, I would have gone to a different store. Next time Ill probably forsake convenience and go elsewhere anyway.

Honestly, they are great, Willing to help without being pushy and everyone I have dealt with there knows how to make whatever you need effortless

Terrible customer service. Did not help at all. Better customer service at Brooklyn Park’s T-Mobile

I am so impressed with this T-Mobile store. The service was excellent and the patience of the sales people was awesome. I am a older lady with little tech knowledge and Andy and Danny were so helpful and helped me tremendously. I switched from Verizon and I’m so glad I did. 👏

Completely ignored me ! I was waiting to be helped and they went ahead and helped 2 people who got in the store after me! No greetings or anything!! Will not be back ! Bad customer service!

Awesome service! Took care of everything we needed and Clayton treated us so great! Switched from Sprint and couldnt be happier. Highly recommend this store!

Moe was a good guy

I walked in a asked to pay my bill for the next months use. The worker tried selling me a tablet with a 2yr contract plan explaining it as a post paid easy swap....The next day i almost was fired from my job cause i didnt receive a phone call. Apparently this employee thought it would be funny to leave $1 short on my bill. Watch out for thr two timers. Be educated

This store is full of scam. Be aware!. During December they had promotion--add a line and trade in eligible iPhone you will get iPhone XR. I traded in my iPhone and got XR just to release that I took the phone on credit. When I went back to the store and explained myself, I was told that the iPhone was not eligible. But then I wasnt told that when I was making the transaction. I got to talk to the manager. He told me that since he wasnt the December the. there is nothing he could do about it. Now an stake with 36month phone payment . I wouldnt have had a problem if I made the intention to buy the phone but I didnt . And, I was only given $54 for my iPhone 6 Plus. I would have donated my iPhone and paid the $54 instead but that didnt happen. Lost trust in T-mobile and their stores.

Moe. Is awesome!!!

Amazing customer service at this location. I have been here countless times and never once had any issues with the staff or t mobile service in general. Would recommend visiting this location if its near you.

Brandy is EXCEPTIONAL! T-Mobile Corporate needs to recognize what they have. Every time I have a problem I seek her out. She remembers my name and does anything she can to assist me. I went to the corporate owned store at The Quarry and they blew me off and told me to call 611. After that, I only go to the 4400 Central Ave NE location. ALL the staff is friendly and willing to help.

T-mobile is a great phone company in my eyes. My phone service was to end on the 20th of the month. I still had service when I had paid my bill today. I highly would recommend. :)

Friendly helpful staff here. It gets very busy and would expect a wait time but the associates here definitely try to keep it moving and helpful.

They were incredibly helpful, amazing customer service. We were helped quickly and the whole store was welcoming. I wont go to another T-Mobile!

Excellent customer service

This afternoon I visit this store and was amazing Kevin was a really good help for me and I appericate his work, we need more workers like him!

Mohamed is great

Moe is great

How do you enforce social distancing policys when they arent even wearing a mask to begin with?

Representative was very helpful and knowledgeable, it made the in store experience very smooth

Im 8 months pregnant and as soon as I walked in the 2 works there got me a chair so I didnt have to stand and asked if the temperature in the store was OK. I was so pleased To have such great young people helping me

Worst customer service from SO CALLED manager ROCKY. I went in for a warranty exchange and he started shaking my phone really fast saying he heard something moving inside the phone and he wasnt going to do the exchange. So I called tmobile and the phone rep. said that internal problems Is not in a warranty exchange policy but ROCKY still would not exchange the phone for me. Dont ever get service from ROCKY. Ive invested too much money into tmobile and Samsung to get treated the way ROCKY treated me today. He should be fired period.

They were very nice and caring and never tried to talk us into something we didnt want/ need. Thank you!

The four sales people on the floor were far more interested in talking amongst themselves than helping their customers. After an hour and a half of waiting for my contacts to be downloaded I went home. When I called with a question they advised me to either come back in to the store or call the techline. Frustrating!

Been herw several times, staff here are usually quick to say hello and help you with what you came for so you can move on with your day.

Great staff friendly. Service is amazing with flexible plans.

Terrible place.Just a disorganized mess.Workers talked bad behind a customers back after he walked out for bad service.The place reaked like weed and i believe these guys were stoned out of thier minds.Do not go here unless you are looking to buy drugs or pulling a credit scam on them.These guys are clowns.

I dread going here. The only reason I go is because its so close to my house. I will literally drive miles in the other direction rather than go to this location. I always feel judged when I walk in, and the staff seem annoyed when they have to help you. I watched a staff person sigh and roll his eyes when an older man walked in and asked for help with his phone.

Lucky was very helpful and professional when helping us

Really chill about everything! They do everything they can to help me and understand everything.

My phone. Had no service..when there tooday...guys there tall me to take my 30 days old galaxy s7. To the best buy. Because they dont know what is wrong.. even knowing Im in a contract..with tmobile.. I insist the guy to call tmobile costumer care..and the guy did not wanna doit...so I insist..to call them and tmobile tech .suspprt.Tall the guy..to turn all wireless connections on...and my phone came on againg..W.F....this kids especially..the Somali guy...after I tall.him he needs to learn about phones..and help peaple..he got mad. And literally cick me out...what a bad experience...hope.mgr.Read this... just terrible..costumer.service...

If you walk in, ask for Clayton! He will make your experience fantastic and everything seamless!

Really nice/friendly service!

Very good customer service. Especially Clayton and his co-worker

Horrible customer service here. Lazy managers that try to upsell everything but dont want to give you complete info.

If you dont enjoy helping customers, get into a different field. Very unfriendly. Will never be back.

The employees at this location consistently give misleading information and generally arent helpful. Other branches are much better.

Obviously not a corporate location, they charge extra for basics like sim cards and they refuse to help with basic service if you arent the account holder

Extremely unhelpful,uneducated associates.Please DO NOT go to this location they do not know what theyre doing and sell you crappy accessories along with devices! very disorganized store amongst various other issues.

Not helpful staff. one girl in particular on her phone /facebook while serving me so my payment was messed up. bad customer service and attitude

I thought my phone was stolen from my job. I went to Tmobile in Columbia heights and they helped me so much.

Staff is too pushy, they wont leave you alone and let you look at a phone to see if you like it. Not going to this location again.

Tried to pressure me into buying other accessories, overall fake attitude from the worker who only cared about how much we paid and never stopped to discuss anything brought up in conversation of common interest but wasted time with having to demonstrate how plastic and rubber are 2 different materials and on the fact that the promo they were offering was never mentioned by the employees to save them time but luckily was remembered by me but that ended up turning into 15 more minutes of waiting and it was just a waste of 45 minutes in the end.

Terrific service.....the Best

Great customer service

It was great

Thanks for your help today guys!

T mobile is the worst service ever

The employees were not helpful and very rude

Im not a T-Mobile fan

Poor customer survive

If you want a new phone this is the perfect placeThe staff is very attentive and professionalAttention in English and SpanishAnd they always have what you are looking for, I recommend them

They talk a lot with customers and take a long time to serve customers Very bad service and bad experiencePlatican a lot with the customers and takes an awful lot to serve the customers, bad service and bad experiences ..

Good place

They did not give me good attention