I had a great experience buying a new car from Midlands during this difficult time with the chip shortage. I was able to find the exact car I wanted online. It was a car that Midlands had ordered from Toyota but it hadn’t even been built yet. With the chip shortage, I knew it would be a while before I got my car (it took 60+ days). It was worth the wait. Jennifer the online manager was great and gave me a fantastic deal. When I went into the dealership to order the car I met with Amber and Joe. They were great!! Both were super helpful and patient with me. I am a fairly tough customer but they were wonderful. Joe Medina is by far the best person I’ve ever worked with in a dealership. My car arrived last week. Easy process with the paperwork. The car looked great and was ready to go. It’s a beautiful Supersonic Red 2022 Camry XSE. I couldn’t be happier with my Camry and my purchasing experience at Midlands!!

Dwight has been there for me every single car purchase and now SUV. He works to makes sure that you are satisfy and gets the best deal available. I feel comfortable that he will meet all my purchase needs and requirements. I would recommend him to anyone.

My wife and I had a very positive experience with Trent. He was by far the best salesman I’ve ever interacted with. He was very knowledgeable, friendly, down-to-earth, and not pushy. If you are headed over to this dealership, I would highly recommend you set something up with Trent in advance. You won’t be disappointed.

Trent McQueen was absolutely amazing!!! He made the car buying experience fun and painless. His customer service was top notch. He was personable, relatable and stated the facts. I would recommend Trent to anyone who is in the car buying market.

++++BUYER BEWARE++++They will tell you lies to sell you a vehicle..bought a car Tuesday from them...salesman proudly told me came with remote start and find my car and tracking as long as I used the app...couldnt get app to work called him back Wed afternoon he said to wait till next day these will be on your app...wed afternoon finally called corp to get help only to. find out none of these items came with my car....this is why I bought the car now I am stuck after giving them $12000 down and to top it off he promised us a package of phone chargers he forgot to give us daughter went next day to pick up package..he gave us one used charger...never will I deal with these liars!!!!Deborah Mauldin Barbaree

Dwight Hylton’s professionalism was sincerely appreciated. First time I purchased a car from a dealership and the sales rep actually knew about the details of cars. No Pressure, just good service, no haggling on the price, great deal on a new model at roughly the same price another dealership was asking for used 1-2 year old cars. Easy, seamless and stress free transaction from dealing with Dwight to closing it out with Chris.

Poor service experience. Charged me for a service bulletin that should have been covered by warranty. Said I could file for refund..would let me know next few days. Never called, claimed “new software” prevented them from doing it, basically giving me the run a round. Filed a claim with Toyota.com, who agree with me but time will tell. Honestly doubt Toyota would not side with one of their dealerships…dyer is claiming I broke a stud on assembly before they worked on it. I was never told about broken stud until all service work was complete…paid for…only after I walked back in and asked for old part. Service tech was gone a bit…came back with previous part. Won’t spend another nickel there!

We had an awesome experience. Tre, our sales associate was truly amazing. Honestly, everyone was just wonderful. Thank you for everything!! My husband loves his new car ❤️

Dwight was top notch in our hunt for a Highlander. Very knowledgeable and kept constant communication with us through the entire process. We Highly recommend Dwight!

Excellent service! Nice hardworking staff!

Very happy with my experience here! I had been dealing with several dealerships and these guys are the best! Daniel was a great salesman! He made everything very simple and easy to understand!

Daniel Fitzgerald was friendly and helpful and kept me updated. He was also sensitive to the fact that I had a newborn with me and pushed for my vehicle to get done a little earlier. Beyond great customer service from everyone.

Everyone was SO amazing! James Bertha is the salesman to have! We were in an out in four hours! Jennifer the sales manager is so awesome! We definitely will be back when we need a new car! Thank you so much!

Amber Suber did an excellent job finding just what we needed at best price.Excellent but then others came over at end and asked if we had any questions, not sure what their job was or what we were supposed ti ask them. They never really explained their roles.

Dwight was amazing to work with, he invests in your experience at the dealership which is a big plus I’m driving business. I highly recommend him for any auto deals you might need. Joe was also awesome to work with, he too is very big on making sure your over all experience is nothing less than the best.

Mr. John Washington was such an amazing guy to work with! He was so helpful, and extremely kind to my family. He really helped make the process easier for my kids to hang out there all day! We left with such peace and zero regrets because of how John, Bob, and Joe made us feel. Every single person of their staff asked if I was okay, if me or my kids needed anything, and made us feel so at ease with the car buying process. John helped us get one of dream cars and I’m so thankful for him and this dealership! 10 stars from us!

Mr. Dwight was very friendly and helpful. This was my second visit here today as I was on my search for a vehicle. Mr. Dwight greeted me as I was headed into the facility.He was patient and was not aggressive in his approach. He asked questions to figure out how to best help me.I’m grateful to have him as a salesperson.Thank you Mr. Dwight!!!

Dwight Hylton was very responsive and helpful! He made sure everything was perfect for us and went above and beyond!! We are very grateful and recommend him to anyone looking for a vehicle!

Trent provided excellent service to me and was a great help in buying a new car.

Customer service and experience holds a lasting impression. Having scheduled an appointment and sharing again when checking in the service that is being request compared to the numerous of services completed with authorization or request. Let alone the lack of update during my nearly 3 hours wait which I was informed would take 1.5 hours would’ve alleviated the issue and saved me time and money. I’m extremely unhappy and the experience as a whole doesn’t sit well with me and being a new resident in the area. I will definitely be returning to my home out of state for all future service’s. A thank you and admittance to a lack of communication does not nor did it resolve anything.

Today I turned in my first leased car to get another one. The experience was amazing! I was able to complete most of the paperwork online or over the phone to reduce the amount of time I spent at the dealership. Everyone here is polite, knowledgeable, and caring. Thank you Toyota!

Excellent job to Dwight and Jennifer! Both great people, and Dwight took painstaking time to make sure we knew how to use the features!Jennifer was the most informative and pressure free contact.Great job Dwight and Jennifer!

I had a great experience with Amber Suber. She was not pushy and listened to my needs. She was one of the best salespersons that I have ever dealt with. If you visit the Killian location, ask for Amber!

Terrible place. Rude. Unprofessional. Inconsiderate. Deceptive. Parts department is unethical - and Daniel Peterson really dropped the ball. Avoid this place at all costs

Ordered & paid for a rim & tire Thursday morning, made an appointment for 2 on Saturday. rushed from the mountains to be here on time. they said it would take an hour and thirty mins… an hour and thirty minutes later, they lost my recipt where i paid for the rim and tire. then they said it would 30 minutes more. went and checked, he said i have to wait longer… needless to say, don’t waste your time. it is now 4:15 and no car. UPDATE: VICTOR TORRES IS THE BEST IN THE SERVICE DEPARTMENT. HE IS THE BEST I EVER SEEN AND I WORK AT A CAR DEALERSHIP!!!! THIS MAN IS HONEST AND DESERVES A RAISE!!!!!

Bought a car through Trent McQueen. He was very professional and knowledgeable. Would definitely recommend him to anyone.

My 99 Camry finally gave up the ghost, and Amber Suber at DDT really helped me out! Id seen a real gem of a used car on the DDT website, and she made sure I was taken care of the whole way while I considered it. DDT has serviced both of the Toyotas in our family, and weve not had a bad experience in that department either. Amber and I closed the deal that day, and I felt really happy about the exchange!

Excellent customer service! Everyone was so attentive and very helpful. Staff went above and beyond to locate and deliver my Rav 4!! Thanks to Paul, John, and Jim for a pleasant buying experience!

The service here is second to none! Brandon Miller helped me and provided top notch service. I arrived without an appointment for scheduled maintenance and was in and out! Through out the process, to when he met me at my car until he told me I was all done, I felt and was treated like a valued customer. Service worthy of a favorable review!!!

Dwight Hylton was wonderful to work with. An easy buying experience! Explained everything to not only us but our son who will be driving the car.

Trent was very knowledgeable and friendly. Didn’t try pushing extras. Made the experience a pleasant one. Thank you Trent.

James was great! From the beginning to the end it was nothing but joy & good vibes. His customer service definitely beat the expectations I had, shopping at other dealerships I did not feel like a value customer but here he went above & beyond!! If you are looking for car new or used this is the place to come. Shoutout to the whole team because they were are all very kind.

Overall, I had a great experience. I love my new car!

Dewhite and Tori gave me their undivided attention. They made sure my questions were answered. I dont no the Managers name but I give credit to him too. I will be a returning customer and sending as many customers as I can to my team. I couldnt be more happy.

The experience was rewarding, and I got the car that I wanted for the longest.The Sales Representative was very courteous, and he made sure I was comfortable in my selection. He kept me informed of the process and what they were doing. Overall Im quite satisfied.

Great service. Trent was very patient with my wife and I. We weren’t really sure what we wanted and Trent didn’t try to push us in our decision. He sought out our wants and needs and assisted in every way possible. We ultimately bought a brand new Camry instead of a used vehicle and we couldn’t be happier.

These folks are wonderful to work with. Very customer oriented and knowledgeable. We had visited several other large auto dealers but choose to purchase from them. I am a retired purchasing agent of 20 years and definitely not a easy sale but these folks worked with me to get me to yes and I can assure you that is not easy. Buy here with confidence

Was sold short on buying a used car here. When buying my 2014 Rav 4 the tires did not match the car as they were from a Ford but I was assured they were up to date and safe. I even came in two weeks after for a service and was told there was plenty of tread still on the tires.Low and behold about two months after buying the car I had to sink $1100 into all new tires because the ones I had were from 2013 and one had become flat. I was oversold something and ended up having to pay for it not long after.

Worst customer service, no response, they sent to a wrong address, I did a Checkout with one address and they sent to other.Never again!!! Dont buy this scammers.

A few weeks ago I brought my Land Cruiser (2001 with 250k miles) in for a concerning noise coming from the driver side front wheel. Turns out both front wheel bearings needed to be replaced. Lucky for me, I got to work with Terrence during my visit. He did a wonderful job reviewing all of the technicians findings with me. Terrence also let me speak with the tech at length about the proposed fixes on my car, and he did a wonderful job patiently reviewing and explaining the issues and solutions. The car still drives like new, and these guys deserve all the credit.The whole service department is top notch, and I cant recommend them enough.Chris

The sales department was a great help they searched and located the specific model and certain amenities that we needed. They didnt just say we dont have it and tried to sale us what was on the lot. They searched for it through out SC and then went to pick it up for us. To top it off they give us the best deal. The vehicle came in, as we finished the paperwork. The vehicle was way better then we expected and couldnt be happier.

I worked with Elizabeth Rabon and Dennis Risher who were absolutely fantastic to work with. An amazing experience throughout the whole process!

Salesman Dwight was excellent and provided top service..will recommend him to anyone coming to purchase a vehicle

Initial experience off the bat terrible, I’m new to SC I’m ready to buy got cash on hand stood by the car I wanted for 20min (mind you I’m not use to the south’s heat I’m front the north) the walked to the shade stood by 2 employees (not even a hello)for 15min. then walked inside sat at a table for another 10 min and nothing so I left. Again by far the worst waste of time ever. Not to mention I heard after leaving they rip ppl off.

FOLLOW UP: Owner response invited me to call the Parts Manager, so I did. Left a message with a person. Never got a call.Placed a $673 order online for parts. The order needed to be shipped outside the U.S. through a freight forwarding service in Miami. Got an email that said I needed to confirm my address, but gave only two ways of doing so, neither of which were possible. The email said to call if I couldnt do that, but the guy that took the call was absolutely unwilling to discuss ANY other way of confirming the billing address of my credit card. So NO SALE.

Can’t thank Tre, Kristin, Madeline, T Kelly and the rest of the management staff enough for their hard work and effort today. Very proud & excited for my RAV4 purchase. Highly recommend this dealership if you’re looking for a new or used car. I hear they have a really nice (used) Nissan Altima on the lot now 😉😉

We just purchased a Toyota RAV4 Hybrid...the process was so pleasant and thorough, thanks to Dwight and Jim. They worked as a team to make sure that we got the best financing and a thorough review of the cars features before driving off.

Theyll tell you everything you want to hear over the phone “we’ll help you” “we’ll work with you” “oh youre military, yea well take care of you” none of that happened. I presented them with the offer that Vroom gave me and they wouldnt match, nor raise their offer.

Carlos Rivera was courteous and made my visit enjoyable.

This place is completely unprofessional. Don’t waste your time. Randy Creech didn’t keep his word, and no one from management had the decency to apologize to me in person for the inconvenience of towing my vehicle there for no reason. Could of saved myself $250 bucks…..*UPDATE*I reached out to the dealership as requested to discuss my experience and of course they never responded. Keeping rating at 1 star.

The process of purchasing the vehicle on the Internet was quick and easy. Amber and Trent were very helpful in answering all my questions. If there was something they didn’t know immediately they found out the answer and called me back right away. I was in contact with Trent many times and he had the vehicle delivered to my girlfriend at her work. She didn’t even have to lift a finger. Trent even put the license plate on for her. They were a good team and I would certainly recommend them!

Trent was extremely helpful and worked with me to get what I needed.

Ordered a hard to find part online that arrived very quickly. They kept me updated the whole way! Thanks for the great service!

I took my car on Jun.24.2021 for tire rotation. Guess what I found after four month, when I tried the next tire rotation in OH. Wheel lock is lost. I dont understand how engineers forgot the basic things.

Awesome customer service, Dennis was great to work with and made the process seem less.

John Washington was very helpful and very straight forward. He treated me right and was there to help! Thanks!

Worked with Trent McQueen. I hate buying cars. He made it a pleasant experience. Would do business again.

Excellent experience. Love my new 4Runner

Trent was wonnnnnnderful🤩🤩🤩!!!He kept the faith when I was doubtful, he made me reassured when I was not sure at all, and throughout the whole process he kept professionalism and was very knowledgeable.I was approved for the car I have been wanting for years and that to me was the best feeling ever.Thank you Trent.This car is so smooth and fun to drive.

Great customer service! Trent was great to work with every step of the way.

I purchased a part via their website. The product was $102, the shipping charge was originally $8.15. They sent me a change in shipping cost to $23. I Okayed this change being as it was only $15. Another email came in less than 24 hours notifying me that shipping was now going to cost $148!!! FOR A $102 PART!!! I received a phone call after posting this review they have agreed to refund my money for the extra shipping cost that I had not approved. Thank you for making this right.

Mr. Dwight Hylton was an awesome salesman, very knowledgeable and professional!! Highly recommend for a smooth car purchase. You will enjoy the experience and leave happy.

A great buying experience. Couldn’t say enough nice things. Dwight did an excellent job and wasn’t pushy at all. Highly recommend this dealership and him.

Had Paul as our salesperson. He was very knowledgeable and, worked with us through the entire process of buying our new 4Runner. Love the car and the dealership. Thanks Paul

Every time I take my truck there to get serviced, they try to sell unnecessary services. There was one time where there were a few loose bolts and one missing from the skit plate after an oil change. All I want is my oil changed. Ive been going there since my favorite local privately owned mechanic shop moved to another location. I will be going back to them. It will be worth the longer drive.

Website advertised lease deal of $319 a month for Highlander. Spent an hour with sales person only for Manager to come tell me thats for a strip down vehicle and rhe price starts at $393. I told him I want the strip down and he told me they dont make it and the add is to get me in.

Always a pleasure coming here to this dealership, and the staff are always friendly and helpful when questions are needed to be answered. I would recommend anyone to show up and meet the staff.

AUG 28 Response:I am more than comfortable discussing this in this forum for ALL to read.Question: Yes or No Is it ethical for SC dealerships to add the Closing Fee ON TOP of (in addition to) the Advertised Sales price?Dishonest. If you are not aware of SC law, this dealership will try and quote the Closing Fee ON TOP of the advertised Sales Price. They will do this contrary to what their Disclaimer reads, that the Closing Fee is INCLUDED in the Sales Price. They will offer the double talk that they are suppose to include the Line Item - Closing Fee. This is correct, but not as an additional fee ON TOP of the advertised Sales Price. Every quote I received from them included the Closing Fee ON TOP of the Sales Price.No surprise this dealership has 16 complaints filed against them with SC Dept of Consumer Affairs - consumer.sc.gov. I will be filing a complaint and seeking an attorney since I am not licensed in SC.I have more details I can offer from their emails. If interested you can email me at [email protected], they tried to insist my sales tax rate in Alabama is 10%. They cited the Alabama DMV. I had to send them the phone number of the Probate Office to get that straightened out, which took 2 days.Check your paperwork if you have ever purchased from this dealership or if in the process of purchasing. BUYER BEWARE.

Writing another review as a follow up to a previous post. After being mislead on a used car where I had to buy a set of new tires for $1100 after just two months, I was told to contact the sales manager named Matt MacIntyre. Matt has yet to take any of my calls or call me back. Unbelievably bad customer service and clearly avoiding me. Unacceptable and rude. Be careful before buying here.

Dwight was so easy going. Great guy and great salesman. Worry free experience getting my 21 Tacoma.

Worst experience we’ve had with purchasing a car. Would not come back. I rated this 5 stars while we were still doing financing because the salesman asked us to. After that, it went downhill. We were there for 5 hours purchasing the car. They left it sitting in the parking lot instead of taking it to be serviced (since it hadn’t been serviced, inspected, or detailed yet). They told us to come back that afternoon to pick it up and it would be ready. Come 3 o’clock it wasn’t ready & they hadn’t even detailed it yet. We live a hour away so we just left and went home. (Thank goodness we didn’t trade a vehicle or we would have had to sit there with two young kids) they said it would be ready the next morning. Next morning came, we drive the hour to get there & be there when they open at 9am & still not ready. Apparently it was in detailing. We were told to give it about 2 hours and it would be ready. It still wasn’t not ready at 1oclock. It finally was ready about 1:30/1:45. While we had to figure out what to do with two young kids, a hour away from home, for 4 and a half hours.I will never purchase again. Feel like we got the run around. I also hate when financing pushes a warranty on you & then wants to become snarky when we say we don’t want it, repeatedly.

Trent was the biggest help even though I was the sharpest thorn in his side - will definitely recommend anyone in the market to come see him!

I purchased a newer 2020 Toyota Tacoma and they made the process easy and stress free. Daniel was awesome and helped me achieve the goals I had!

Outstanding service and very friendly sales team. Tre did an amazing job and got me in and out with no issues.

Dwights did a great job. He answered all my question.

Ill never deal with them again. I placed an online parts order with them and paid with my CC. A couple days later they came back and informed me that they were raising the shipping from $70 to $150. No way!ETA: I attempted to call Mr. Peterson as mentioned below. I spent 20 minutes on hold waiting for him before finally hanging up. Not only is he not available, but there is no voice mail, and no one came back to the line to check on me. Clearly customer service is not that important.

Trent went above and beyond in getting my daughter into a new car at a great interest rate and payment. He really took the time to give her one-on-one attention. She was so excited when he brought her a bow for her new car. Best experience ever. Go see Trent!!

Brandon Martin was very helpful answering any questions I had concerning my cars maintenance with a friendly and helpful attitude.

Dwight was knowledgeable about the vehicle, informative, and kind I will use him going forward.

Toyota killian road is like my home. The servicing managers are awesome they all understand the customer very well and extend all the help needed with smiling always. I love the place and the service is superior excellent. Thank you

Very friendly shopping experience. Salesman Tre Martin was very kind courteous and patient while I decided on what my needs were. Very pleasant and will be back in the future and recommend to others !

By far the best car buying experience out of many! Trent McQueen was the perfect sales professional! He worked well with me and the deal was relaxed as much as buying a new car can possibly be. He treated me with a high level of respect, listened to my concerns and went out of his way to make certain each was addressed to my satisfaction. He provided attentive and personalized service without being overly pushy which made the experience enjoyable. I also appreciated working with a veteran as I am a military spouse.I LOVE my new Highlander! If you are in the market for a car - and want to be treated with respect and patience.....you really need to do yourself a favor and head over to Dick Dyer and ask for Trent - he is heads above any others I have dealt with by far.

THE DEALERSHIP ENTIRE STAFF WERE VERY HELPFUL AND PROFESSIONAL. DWIGHT HYLTON WAS MY SALES CONSULTANT AND WAS EXCEPTIONAL. THE VEHICLE WAS READY FOR DELIVERY AND EXPLAINED THE OPERATION OF MY NEW HIGHLANDER. HE FOLLOWED UP AFTER DELIVERY TO SEE IF I HAD ANY QUESTIONS AND I DID. HE WALKED MY THRU ON HOW TO USE SEVERAL OPTIONS. THIS DEALERSHIP AND THEIR PEOPLE ARE EXECELLENT !!!!!!

Do NOT get your vehicle serviced here. I am not sure about the sales department but the service department is an entire sh*t show! I was misinformed when choosing what to get serviced on my vehicle. It was told to me that the mechanics go off of the factory package when servicing vehicles. I was not told that this was an OPTION. So, my $60 service quickly turned into a $522 service. I spent way over the amount that I intended to spend, it wasnt until I saw my receipt that said that I chose to upgrade the services. NO, I was told that their mechanics had to go off of the factory package! I was also told that my service would only take 1 hour to an 1 hour and a half. I did not leave the dealership until close to 12pm... I arrived at 8:15am! There was other angry customers waiting in the overhang and I can see why. One customer was yelling at a service rep because he was waiting over 15 minutes just to pay and leave. I ended up waiting a while too. My service rep kept walking back and forth in front of me. Someone else had to eventually check me out.My truck was parked with the windows down with the key in the ignition unattended (I didnt know) for over 20 mins. The service rep was manipulative and lied about the time being done. I wouldve rather been told upfront about the wait times because I couldve gotten a ride to go back home with my children instead of waiting at the dealership for almost 4 hours. I was not updated at all while I waited except for 5 mins before my truck was finished. Then I still had to wait before I could pay. This literally ruined my Saturday. I will NEVER EVER EVER visit this again. I would recommend those needing service to drive to Jim Hudson or Fred Anderson Toyota.

They are the absolute best! They simply show they care. I dont feel intimidated, and they dont push. EVERYONE is always nice and professional. Thats so refreshing. I love Kayla shes always our advisor. She is killing it. They have great prices. Im always able to stay within my budget, especially now when its needed. Inside waiting area is also relaxing, I didnt feel the need to leave.

Worked with Trent and he was awesome! Very nice and friendly. Helped us look through plenty of vehicles and even found our perfect vehicle and reserved it for us. He was professional and courteous and helped us get a great deal. If I had to buy again I’d buy with Trent!

Trent was amazing! Great service!

Steve amick was my service advisor, this guy must make his money on commission spent 2000 on timing belt water pump valve cover and maf sensor drive it for 3 days and it starts overheating. Take it back they say its 700 for a new radiator. When I said I can get it done cheaper Steve says Im making his job harder and basically raises his voice. I refused service

Highly recommend salesman Dennis Risher. He is very experienced and knowledgeable. Took the time to review the manuals, set up the car, and review each feature in detail the car offered. Appreciate the patience and time. I left feeling confident about my car and all it’s available options. Thank you!

Very professional and provided good service.

Great buying experience!! The internet sales coordinator had an extremely fast response time and the finance manager was very patient. Dennis Risher (car salesman) was very respectful and courteous. He provided incredible service without pressuring you or using pushy tactics. He ensured that I was comfortable with the vehicle before and after leaving the lot. The price of the car was slightly higher than the price quoted online due to an “addendum”, but overall, it was a great buying experience.

The service tech was great. He was knowledgeable on Toyota Care and provided a quick service. I couldn’t have asked for a better experience. He even had my car washed!

All of the people in the service department were very courteous. The work was performed in the time they said it would. Very good experience

I came down from Fort. Bragg to help my little sister get a car today. What a way to bring in the New Year!! Dwight Hylton was extremely helpful with taking care of her car needs. He is well knowledgeable and takes his time with his customers. I felt right at home with the friendly staff. Thank you Toyota for helping my sister find her new car.

We purchased a tundra from them and the whole process has been terrible. They got our financing wrong. We had to sign new documents and ended up being sent to collections because they couldn’t seem to figure out how to close out the original account they screwed up on. They assured us things were cleared up but it took months for us to figure out they hadn’t done anything. We still don’t have plates yet. They are “backed up”. They said they were sending new temporary plates 9 days ago and have received nothing. They don’t seem very organized and I regret purchasing from them.

Mr. Dwight was very swift and helpful in the car buying process. He made it very painless. I would highly recommend utilizing Mr. Dwight as your sales personnel. 10/10! Will be coming back. A big thank you to the Sales Manager Randy Creech as well for putting us on the perfect vehicle and listening to our wants/needs. Make sure you ask for him as well!

Dwight was so helpful and got my wife into a great used car. If you are in the market for a car go see Dwight. He will go the extra mile to get you in a great car.

Dwight was a great salesmen. Knows the in and out of the car. I will always buy my cars fromHim!

I purchased a certified used 2016 Toyota Rave 4 on December 31st, 2020. I purchased this vehicle in the evening when it was dark and raining, the next morning I saw water in the headlight and immediately notified the dealership. They then told me they wanted to try to remove the water since the headlight was $700. The vehicle is warrantied and I didnt want to risk further issues with it down the road so I told them I wanted it fully replaced (as it was sold certified used it should not have had an issue). They then made me an appointment, waited until I showed up, then told me the part wasnt even there. To further my disappointment they made me another appointment on a day they wouldnt even have someone there to do the repair. It takes days to get answers from these people. I spoke with a manager (Randy) Friday and was told I would have a call back that same day to get this resolved and today is Tuesday and still havent heard back. I have a 2 year old which is why I wanted to buy a reliable car and wishing I had not gone through this dealership. Save yourself the headache and go somewhere else.

This is by far the BEST TOYOTA DEALERSHIP I dealt with in my many years of car buying. The entire staff was very welcoming and treated you like one of their own. DWIGHT was my salesman and he was absolutely awesome from the first time we spoke. I am in love with my purchase by the way. Lol! Thank you guys for everything 😉