Betsy Ames was extremely helpful selecting our all the colors, flooring and tiles. She was able to take my very vague vision and turn it into reality. I was so impressed. Betsy is also so easy to work with.
Our entire home has been transformed from ok to wow! Our design consultant was Santana. She is awesome and works hard to make sure you love the work. Mark hooked us up with a custom master tile shower and replaced existing tile floors. We then had Korey come in and install whole house LVF and new carpet in two of our bedrooms. The work was great and we love it so much we turn on all the lights in the home and just smile! Finally, I will add that the wait for their installers is absolutely worth it!
Above and beyond service and expertise from Boo. A fantastic selection of floor and tile to choose from for my project. Boo helped determine project needs and got me pointed in the right direction to choose the perfect materials for the project. The week of install things I didnt know I needed and already been anticipated, ordered and taken care of. Not sure what I love more the new floors or the service!
Outstanding customer service. Very professional and friendly. We loved working with Sarah as she had great communication and helped keep everything organized and stress-free! Our carpet looks wonderful and was installed beautifully. Would definitely recommend everyone use Carpet One for their carpeting needs!
The selection is huge and there is a wide variety to fit in your budget. I was a bit worried it would be something I couldnt afford but ended up being able to do an additional room that wasnt in the plan. The service was friendly and prompt. Working with Sarah was great, she is very knowledgeable and can help you with ideas if you get stuck. Korey was the installer and he did an amazing job. He was quick, left zero mess behind and did a very professional job.
They have many selections of flooring samples to choose from and the sales person was very easy to communicate with. The installation was done so perfectly, fast and right. I totally recommend them!
I didnt expect to need to buy carpet for my new house, but 2 rooms needed it badly. Ive never purchased carpet before, so just walked in and asked for help. Sarah was amazing! In less than 15 minutes I had carpet picked out at a fair price, and a time scheduled for the next day for measurements. I needed it ASAP, and they were able to fit me in only a couple weeks later!Corey and his daughter Alexis did the installation, and they were so professional and thorough.I highly recommend Carpet One in Columbia!
I could not have been happier with the whole experience. The end result is beautiful carpet and tile throughout my home, within my budget. Many thanks to Sonya, Frank, Alex, Oscar, and Andrew.
Sarah was super helpful and really responsive. She helped us pick out flooring and carpet that best met our needs and budget. We got to take lots of samples home to find one we liked best. The crew (Korey and Jeff) that installed were great and super flexible with us and our schedule. We are so happy with the results and so thankful that we chose Carpet One.
Sarah is great! She helped us choose the right carpet which meet our budget and the product is great! My partner is so satisfied with the carpet. Thank you, Sarah. And all the experience with measuring and installation were wonderful. I would recommend this place for carpet installation. They are professional and know what they are doing. The installation only takes a few hours. Clean and neat work.
My experience at Carpet One and Home has been nothing short of exceptional! Boo makes you feel like you are the only client on his calendar; you will have his undivided attention from start to finish! I also cannot say enough about the professionalism of the team who installed my carpet. My carpet has not even been down for 48 hours and I’m already planning my next hardwood flooring project with Carpet One because they are THAT GOOD! I’m looking forward to being a Carpet One customer for many years to come! Thanks Boo and team!
We had an awesome experience with Carpet One from beginning to end! Sonya was our Sales and Design Consultant and was great to work with. She came to our house to measure and then based on what we told her we would like had choices for us when we met her at the store. Of course my husband and I had different picks but we went with his and it is beautiful ❤️. The crew Sonya sent to lay the carpet were great- very professional and pleasant to work with! We had a bedroom and living room done and they were in and out in about 4-5 hours and that included moving our large pieces of furniture. Thanks again Carpet One for a great job!!!!
Everyone here was fantastic. From Sarah our salesperson to Korey and his associate that put our flooring in. Great job and experience all around. Would suggest anyone needing flooring to go talk with them. Competitive pricing with excellent customer service. That is a Win Win in my book.
Highly recommend. They were very knowledgeable in helping me choose my carpet without being aggressive in trying to make the sale. The installation was quick and professional. Excellent experience all the way around!
Very pleased with every aspect of our Carpet One experience. From requesting a bid online to quickly getting in contact with an experienced, professional and courteous flooring expert, an in-home evaluation and multiple sessions with the expert to select the right LVP product. The bid was detailed and prompt. The installer was fantastic and we are very pleased with the final product. Would highly recommend Carpet One to anyone looking to do some upgrading to their flooring!
Nice, helpful staff but a bit too pricey. Fine if money is no object. Too many other options.
The process was easy and quick from ordering to installation. Everyone was very pleasant and efficient. Will definitely plan to use Carpet One for future flooring needs.
We recently started a minor kitchen remodel, (counter tops and backsplash). With the counter tops installed we had an idea of what we wanted and Boo was able to guide us the rest of the way. His honesty is what really sold us. We did a bit of shopping around and ended up going back to Carpet One because we didn’t feel that “welcoming” experience anywhere else.5 stars!!!The Quinteros
Carpet installed in a large room last month. Sarah was very professional, pleasant and helpful. Appreciated her help with our install. Color, quality and the cushion feel of carpet is very nice, and met our expectations.Install went very smooth and all aspects of our project was of a very good quality.
After looking around town last year, we selected Carpet One for new carpet for our living and dining rooms. We were impressed with the pricing and the quality of the installation. This year, we went straight to Carpet One for a tile installation in our guest bathroom and a luxury vinyl tile installation in the laundry room. Sonya, our Design and Sales Consultant, came out for measurements and to get a sense of our décor. The ideas she came up with were outstanding, and we were able to finalize selections at the showroom in just a few minutes. Quite a feat considering the many choices available. David and Jordan did the installations efficiently, and were courteous and neat. No mess. We also got credit on the final itemized bill for prep work we had done ourselves. Next time we need a flooring project done; we will go back to Sonya at Carpet One! Give them a try, we feel sure you will be very happy with the experience.
Boo and his crew were most professional! One of the best experiences I’ve had with a remodel.
They are great! We’ve been doing business with them for over 30 years.
I cannot say enough great things about Carpet One! My husband and I had a great experience picking out the floors for our new home. Boo made the process so easy. I would HIGHLY recommend going to Carpet One and seeing Boo Cathey for all of your flooring needs!
Our experience at Carpet One was fantastic! Our main contact was Boo but everyone was great. Boo sat down with us and took the time to understand our needs and made recommendations. We took an afternoon he walked us through all the options and we made all of our selections (so we thought). We later decided to make multiple changes and Boo was happy to help us through the process. They were focused on making sure we would be happy in the long run and didnt try to rush us into making a quick decision. We are definitely happy we went to Carpet One and will be using them in the future!
My husband and I had a great experience with Carpet One in Columbia, MO. Santana was helpful and friendly throughout the entire process from helping us pick out flooring to ordering the products, and finally contacting the manufacturer with questions. The delivery crew were efficient and respectful as well. Thank you for making it a positive experience!
So thankful I found Carpet One! Scott Bradley was so helpful. The best place in town!! So happy with our floors!
Everyone from Carpet One was first-class! From the team in the store to the installers who visited our home...knowledgeable, careful and efficient. Well done!
Santana helped me develop my design and put it in to action. She was very useful in assisting me with putting my likes into an actual design plan. The variety of products would have been overwhelming without her assistance and when I explained some of the things I liked, she was able to quickly put together a pallette of great products.
Absolute perfection from beginning to end of project...Hats off to all !Sarah, you are the best!My hats off to you especially!
Great customer service and very reasonable price. I am very satisfied with their job. I did floor replacement from old carpet to hardwood flooring for my two kids room at the end of 2019. Before I chose CarpetOne, I asked a few companies in town for bids. CarpetOne responded quickly and estimated in detail at a reasonable price so I chose them. Even though I had specific requests for the terms, materials and budget, and had a few changes from the original plan, a Sales Associate, Stacy responded to my questions quickly, politely and properly. She was flexible with my requests about the materials and helped our job done by our deadline. Thanks to her, the shops people and the contractors work, we could enjoy the new flooring before 2020 new year, and we all are still happy about it a year later. I am glad to choose CapetOne.
Scott & all his team are excellent. They always try to do the right thing even if it costs them. I trust their work & advise. I always go to Scott & his team for advice & products. My satisfaction is their main goal & I have never been sorry in any of my dealings with them.
Definitely 5 stars. We had a situation that needed a fairly quick turn around. We worked with Stacy and she did an excellent job finding us the right product and staying within our budget. The installers were timely, neat and very professional with the installation. I would definitely use Carpet One again. Thanks Stacy! :)
Santana was wonderful to work with. Knowledgeable, responsive and great customer service. We love our new carpet!
It was a pleasure to work with Sonya at Carpet One. She came out and evaluated our basement after we had some water damage. She stated they could have the carpet stretched and relayed as soon as I was ready. I mentioned I was having difficulty getting anyone to call me back to have the drywall repair done, and our daughter was getting married in two weeks, and I was concerned it was not going to be complete by then. She immediately got on the phone and called a contractor she knew, and they were out here that afternoon giving us an estimate. They completed our drywall work the following week, and Sonya sent her carpet installer out the next day. Without her help, we would not have been able to have the basement put back together before the wedding. The work her carpet installer did relaying the carpet was great, and the contractor she recommended, Garrott Construction, did an awesome job repairing the damaged wall and ceiling. I am very grateful to Sonya and Carpet One for going the extra mile to help us get our project complete. They are our go to for carpet, tile and blinds, and I appreciate their excellent customer service.
Carpet one did an excellent job. We got Hunter Douglas wood blinds from them. Boo our sales person is a great salesman. He provided an excellent service. He took care of the whole project and he recomended the installer, who did a wonderful job as well. Boo has helped us also renovate our kitchen few years back, which we are still very Happy with that. We highly recommend him and the company he works for.
I had such a great experience with Carpet One. Our salesman Collin was first class through the whole process. He listened to what we envisioned and then provided options within our budget. He was always available during installation and made sure to answer all our questions. I would recommend them to anyone looking for a 5 star experience and a quality product.
We were in desperate need of one box of laminate flooring to finish a project. Everywhere else we looked didn’t have it or required a huge bulk order. I called Carpet One and they were so helpful!! They had a fantastic response time. I called at the end of the day so they weren’t able to call the manufacturer right away since they were closed to get me product info. I gave my number and they called me back first thing the next morning with everything I needed for our one box. It was one of the easiest ordering processes I’ve ever gone through! And it was so nice to have someone tailor to our needs and we’ll definitely be shopping there again for our home projects!
Carpet One did a great job replacing our carpet and Santana was great to work with. She fit us in with a short turn around time. We were very pleased with the service.
Excellent experience. I really enjoyed working with Betsey Ames. She has great ideas. Encouraged me to step out of my comfort zone. Very grateful. The workers arrived on time and were very efficient. Highly recommend Carpet One and their staff. Carol Hurt
I had a wonderful experience with Carpet One. Our salesman was so knowledgeable about carpet that we ended the conversation with some beautiful carpet! Thank you Carpet One!
I have used Carpet One at least four times since 1996. Most recently 2020 with Betsy Ames. All sales persons have been excellent to work with. They listened to my needs, helped with selection and came to the house to measure personally. The installation went just as we discussed and it was done perfectly. I highly recommend Carpet One.
Sarah was an exceptional salesperson and the installers were very efficient and professional.
We give 5 *s to Betsy and the installers she scheduled for our carpet and wood flooring project.Betsy was most pleasant to work with and gave us guidance with our selections and feedback along the way. Wed definately work with her again.The carpet installers did a super job. They were very careful not to scar woodwork & walls which had recently been painted. They worked a long day...and moved furniture too!!Were happy with the services provided. Thank you!!
I worked with Stacy Zorn who was very helpful in working with my wife and I to choose the right flooring for our project. When you are looking to buy 1500 sq ft of flooring, you really dont want to make a mistake, and Stacy was super helpful in working through our needs with us. I liked that we could take home large samples to see how they would look in our home. Much better than buying the tiny samples from the big box stores. They also have a huge selection of every kind of flooring, again, better than the big box stores. They ordered our flooring at a great price (competitive even with online purchases) and had it delivered to our home. The delivery guys were also good, they asked where to put it and were fast, efficient, and courteous. Ive already given Stacys card to a coworker looking to buy some tiling for their project. I highly recommend working with Carpet One for your next project. The service is great, and I guarantee you wont find anything like this kind of service at the generic hardware stores or online.
Im very happy with the service and flooring from Carpet One. Communication was excellent and minor complications were handled quickly and enthusiastically. The installer was among the most pleasant Ive ever met and a joy to work with. I recommend them highly and will probably seek their services in the future.
Carpet One has provided me with great customer service and products. They will listen to your needs and suggest options to review. When I need to review a product, they are always helpful in providing samples for me to take home and review with my current colors to confirm compatibility. If you are looking to update your flooring, Carpet One and their staff will meet your expectations and needs.
I could not have asked for better service. They were attentive to every detail and consulted with me to make sure they got things exactly the way I wanted ( even though this took extra time and effort). The delivery guys were fantastic and even helped me move furniture to place my rug perfectly!! Thank you so much for a delightful experience.
People are nice, but quality is horrible. We had a pipe break and damage our floors, so we needed them to replace our floors with vinyl and tile. They have to come back 3 times to finish fixing mistakes they made with the vinyl. The tile was even worse. They put a hole in our wall installing then tried to deny it, scuffed up an entire wall we just painted days before, the tile was uneven, the grout joints were not filled enough, and they gouged out chunks of our door frame and quarter round molding. When they cam back to replace the molding, they left nail holes everywhere and did not fill in, and they left our house an absolute mess. Sloppy, unskilled work! They had to come back multiple times to try and fix their mistakes which they only made new ones! We eventually told them not to come back and fixed everything ourselves. Literally not a single thing they did they didnt have to come back and re-do or fix.
We recently worked with Carpet One on a new custom home. The sales personnel were great at helping us pick out colors for our bathroom tile - floor and shower, and even provided a quote after measuring our home. We were satisfied with quote, and put an order in for the tile.When we received our bill for the tile, it was nearly double the original quote. Come to find out, the salesperson had measured a bathroom in the WRONG house in our subdivision, and only ordered about half the tile needed for our bathroom. After realizing we were short tile, they ordered nearly the same amount again (twice the original) and never notified us until we were surprised by our bill.We asked to discuss the issue with a manager multiple times, who obviously did not want to deal with the problem, and never returned our phone call. I understand fully that mistakes happen, and I would have been happy to meet somewhere in the middle so we could both eat a portion of the increase from the original tile quote. As was the case, we ended up paying for nearly all of Carpet Ones mistake.***UPDATE***The General Manager for Carpet One contacted us today to resolve the issue noted above. He was extremely friendly and eager to satisfy us. I appreciate the effort he made to resolve the issue and have adjusted my rating for the business accordingly.
I needed new window treatments. Had used Cassie in the past so of course wanted to use her again. Went to Carpet One and there she was! We picked out fabric, made a time for Cassie to come measure. By the end of that day Cassie had an estimate prepared and within two weeks my window treatments (TEN) had arrived!! Ashton installed that weekend and I am thrilled. They are beautiful but the service was impeccable.
Betsy at carpet one is wonderful to work with. She is not pushy and listens to what you want. She introduced me to the best tile layer I know! Have gone back again and again and I will continue to use carpet one!
Still the best place in town. Superb products, expert advice, professional follow through.
We are so happy with our carpet. Every step of the way, the staff at Carpet One was helpful, friendly and knowledgeable. I never knew the experience of getting it installed could be so easy and quick. The installers moved our furniture for us and got it done in one day! To top it off, we had follow thru from office staff as to how we liked the product and if everything went ok. I wouldnt use anyone else!!
My husband and I had a great experience with Carpet One. Our salesman was Caleb and he was really professional and accommodating. The whole process start to finish was quick and easy. After the install, we realized we had chosen a carpet color that didn’t look right in our home. Carpet One’s beautiful guarantee is awesome and they replaced the carpet color we didn’t like with a different color we selected, all within a few weeks! We couldn’t be happier. Plus the carpet quality for the price was well within our budget and much cheaper than the big box stores we shopped. We’re really happy we chose to buy carpet from this store!
Santana was wonderful to work with through the whole process. The carpet is really nice and great quality for the price. I would definitely use them again!
Very helpful sales staff, fair prices - looking forward to a continuing business relationship
Really happy with their team, product and most of all the quick install. We needed new carpet for 4 rooms in a hurry in order to get our house on the market and they were able to make it happen in just a few days. Sales team was attentive and the installers were professional.
Great service, and great sales team, and I mean TEAM. Every time we went in, who ever we talked to treated as if we were the only ones that mattered. GREAT customer service. The product is just what we needed and we installed it ourselves. The one problem we had was handled without a hitch. If you go anywhere else, you will be making a mistake.
Working with Sonia was wonderful. Carpet One does more than sell product, they make dreams come true. Our new area rug is gorgeous and the perfect fit for the living room. Plus the new kitchen backsplash tile is lovely. Service was impeccable from beginning to end. You wont go wrong by going to Carpet One -- they have it figured out!
Outstanding service in the showroom and from the installer team. This is our second multi-room purchase from this firm. If you seek a wide variety of choice and swift, professional service, start here.
We have used Carpet One a few times. They are always so helpful. I know they arent the cheapest in town (or most expensive) but the customer service is 5 star. Boo, is great, he worked around my schedule and came out when it was convenient for me and helped me pick what would be the best for our family. The flooring we have had done, carpet, tile, linoleum have all be top quality too. I will use them for ALL my flooring needs in the future
I initially visited Carpet One thinking I wanted to change to an engineered hardwood product for our family room. After conversationsand a home visit, Cassie Long, my Carpet One consultant, and I decided a Berber carpet would suit our needs better....a more polished look for our traditional home. Installation was done in a timely, professional manner. The best part; we LOVE the new look.
Understaffed. Not enough sales staff to assist all customers without lengthy waits.
We have been doing business with Carpet One for nearly 30 years. During this period I have always been completely satisfied with their products, services and complete dedication to pleasing the customer! I have the highest regard for their integrity and honesty. When they make a commitment they stand behind that commitment. They have installed carpeting, hardwood flooring, laminate flooring and window blinds and shutters in our home. All to our complete satisfaction. As Scott always says We at Carpet One are not satisfied until our customers are satisfied I wouldnt consider doing business anywhere else!
Sales staff were very knowledgeable about the products available and very patient in assisting us in picking out the right products for our home.The floor coverings were received on time, or before the projected delivery dates, and delievered directly to our home.Their prices were very competitive and in most cases cheaper then their competitors for the same product.Would highly recommend Carpet One Floor and Home in Columbia to any potential customers.
Betsy at Carpet One did an excellent job working with us to select hardwood and carpet flooring. Her expertise and knowledge was greatly appreciated. Jeff did an outstanding job installing our flooring. We highly recommend Carpet One.
I purchased my flooring through Stacy at Carpet One on two separate occasions because of the exceptional customer service I experienced the first time. Stacy was so kind and helpful, and worked hard to help me find a reasonable flooring option within my budget. You simply will not receive the same level of customer service from large scale stores around town!
This place is truly more than 5 stars. They were great to work with and so very helpful finding flooring within a budget. Frank, the installer, and his team of workers did a great job of laying the carpet and vinyl plank flooring. This was one of the easiest jobs Ive done by far.
I have had nothing but great experiences at Carpet One. Caleb helped me every time I am there. In fact, I seek him out when I arrive. He is incredibly helpful and patient with me. He asks what exactly I am looking for and helps me find the products. I have been to many flooring stores, all of which have treated me like I mean nothing. Not at Carpet One, and certainly not Caleb. I feel like an important customer every time I walk into Carpet One. I highly recommend this establishment, and highly recommend Caleb!
Everyone at the store was friendly and provided information I was looking for. Very Helpful! Ashton, installer, was wonderful. My living room is beautiful now... I love the new floor!!! Thank you for all the help you all gave to me.
Completely happy with the product received and the service was fantastic! It is rare to get service at this level and it is much appreciated.
Carpet One was the first place my husband and I stopped while shopping for carpet. We left the store and knew we had found the right place. Stacy and Dave were very helpful. The whole process was effortless on our part. Carpet One is our store for flooring.
We did lots of comparison shopping before choosing Carpet One. We especially were sold on the installer Dave who we met before we purchased. He worked with me so I could refinish all my baseboards so it would match my new hardwood. He reinstalled it after I was finished. I highly recommend considering Carpet One in your bid process.
My entire flooring experience with Carpet One was wonderful! From walking into the store to installation all the employees were friendly and professional. My new flooring looks incredible and I could not be happier with it! I will go to Carpet One for future home projects. A big thanks to Boo, Cory, and Jeff!
Sales, service, and installation of the carpet was accomplished very well with minimum fuss. Sales listened to what we wanted and sold us just that. They worked with us to arrange installation at a time that was convenient. Installation was professionally done and exceeded my expectation. We will use them again.
Locally owned. Wide selection of carpet, tile, and flooring.
Carpet One installed my floor in half the time I expected. They were very clean when finishing the install. Scott will ensure you’re satisfied with your floor. They will be getting my carpet business in the near future.Santana is super awesome too.
I worked with Stacy and she was extremely helpful, as well as patient. It took me almost 4 months to decide on my carpet. Could not make up my mind about pattern, color, price, etc.. I was constantly bringing samples home to coordinate with my new chairs and couch, as well as get my friends and husbands opinion. It was an exhausting search. Stacey was wonderful, gave her honest opinion, even came to my house to look over my final carpet choice. The installers were on time, friendly, and so professional. I would give Stacey and Carpet One-- 10 Stars if i could.
The staff is friendly but there were several mistakes made during our transaction. We were told that the flooring that we chose was in stock and it wasnt. They were nice enough to find another flooring for us and let us pay the same price, but it felt like a scramble to pick something out after we had made a thoughtful decision. I was very concerned that the carpet that I had chosen would no longer match, but it ended up being okay. The carpet was also installed a week later than we were told. We are on a deadline so the timeline was incredibly important to us. Also the transition strips that were given to us werent the right ones, so the carpet installers werent able to put any strips down. We still dont have any down a week after instillation.
Go see John as he knows his stuff about all things flooring!! Carpet looks great and the installers were top notch! Highly recommend Carpet One!
Great job installing laminate
Walked in there thinking I knew what I wanted and was convinced otherwise. So glad I was though. I now have beautiful floors. Installers are quick and efficient.
We are totally impressed by not only the incredible selections but also by the knowledge and helpfulness of their staff. I have done a couple of tile jobs on our home remodel and Stacy was excellent and so patient in guiding us through our selections. We wont go anywhere else!
Carpet One has competent, caring, friendly and professional staff. Their service and product quality of product are excellent! If you are looking for flooring, you should check them out!
Customer service and products / installation are all top notch! Boo was an absolute pleasure to work with, I can not recommend high enough. Need more stars.
Great products, service, and knowledgeable staff! Will definitely do business with carpet one again and would refer all of my friends and family here!
We recently replaced floor coverings for our kitchen, utility room, dining area and two bathrooms.We are very happy with the products and the service was outstanding. We have used Carpet One for many years for all of our floor coverings and highly recommend them.Thank you Mike Trittler and Carpet One.Jim and Phyllis Hardin
We have used Carpet One for residential and commercial needs for several years. Everyone in the store is friendly, helpful and honestly wants you to be happy with your choices for the long-term. If you need anything from carpet, floor tile, custom blinds or kitchen/bathroom tile - Carpet One should be your first choice.
We worked with Stacy when we remodeled our powder room a year ago and we went back to her & Carpet One when we started planning our kitchen, laundry room and master bathroom remodel. We were very impressed with not only the selection & pricing but more importantly, the friendly, helpful & honest service we received. Stacy helped us every step of the way and was always going above & beyond to make sure we were happy with our decisions. We couldnt recommend her or Carpet One enough - and when we do ever venture down the road to any additional remodels, we know where we will be going for our tile/flooring needs!
Highly recommend Carpet One in Columbia. Betsy knows her stuff, and was attentive to our project from start to finish. Excellent installation of luxury vinyl throughout our home.
My experience was very pleasant. I had excellent customer service from start to finish.
Its a good place to start looking for a new flooring it has to many selection
I have used them twice now and they have been easy to work with Plus Scott is super friendly. Thank you guys for your help!
I was very happy with the carpet Sonya helped me pick out and then she came and helped resolve a problem we had with the install—she was even ready to have it layed again. Gladly would use Carpet One again
Caleb was very helpful and had a great attitude. Tile selection was very good also.
Beautiful products in Forbo Marmoleum Click and Karastan wool carpeting. Professional and knowledgeable sales team and installers. Very happy with whole experience and absolutely love my new floors. Would definitely recommend.
Boo is always helpful and he knows his stuff!
Love our new carpet. Very nice people to work with.