The movers were exceptional, however customer service has been terrible. During the move, the lead mover came and told us they had damaged our golf cart. They were unable to get it in gear to drive it off the truck so they had to drag it. We filed the claim as instructed by the driver/lead. United had their adjuster come out and after review the claim. The side of his car said Appliance Repair. He denied the claim saying he as able to put it in gear. We were told we would have to pay $300 to file a dispute. All we had asked was for them to have someone who repaired golf carts check it out. We drove it ourselves for 10 minutes and noticed an odor like metal burning. This issue is still unresolved.I received a response this afternoon from the owner referring to an email providing resolution. Unfortunately neither my wife nor I have received such email. We have now left a 3rd voice mail.UPDATE: The response to this email made it sound as though Nilson was in the process of taking care of us. Unfortunately that would be incorrect. However, Chuck from the Claims department did return the 3rd voice mail last evening and stated it would be unlikely they would take responsibility any damage as we couldnt prove they caused the damage, even if their driver specifically told us that he caused the damage. This has been on-going since our move date of August 28th. Short of having the driver sign an affidavit and having 3rd party witnesses I am unsure what else we could have done. It is extremely disappointing the amount of effort we have expended with the only request of having a qualified individual assess the extent of the damage. This afternoon we had a golf cart repair company come out. As he backed out the golf cart (same process as completed by the adjuster) he identified that there was damage to the brake cable and the adjuster was off. He is going to take it back to his shop to determine if there was any further damage.