Very lousy customer service. If you need to have your equipment worked on they give you a loaner that you have to pay a rental fee for every month . And they will not bill your insurance company for it you have to pay for it out of pocket and get reimbursed by the insurance company. Then you have to pay for the repairs on your bi pap and you have to submit the bill to the insurance company for reimbursement. Even the Insurance Company doesn’t know why they won’t bill them. Unless you like doing your own paperwork to file your claims with your insurance company I would AVOID THIS COMPANY!

I had a major issue that was resolved with the local office after sending correspondence to corporate. I deleted my original review here as not to punish the company as a whole due to the actions one one individual. I did appreciate the call from the local branch and that they remembered who I am. This was not a comfortable situation and I am glad we could approach it professionally.

My experience was quite positive. When I called to get my husbands CPAP a woman in a completely different city worked for over an hour to get everything set up so we could pick-up the very next day. Any adjustment we needed were made the same day!

The enteral department was not too bad but the billing department has been absolutely terrible. It’s hard enough to have a baby we needs these kinds of services without having to make a million phone calls where I just spin my wheels

Have been attempting to get my sleepapp supplies for over a month now. The latest reason for them not shipping is they are “waiting for insurance company authorization. That’s interesting since I actually called my insurance company a week ago and they authorized the order over the phone that day. The customer service rep from Apria said the order would be processed. I called again today and got the same excuse. When I asked to speak to a supervisor, the rep said “he was in a meeting”. Horrible.

Do not sign for financial responsibility for equipment!!! Apria talked my husband into a new C-Pap device. Told him he qualified for a new one every five years. Had him sign for financial responsibility just in case the insurance didnt pay, but that wouldnt be a problem as he qualified and had used C-Pap equipment for years.But, there were problems, Medicare did not authorize payment. Apria would not respond to calls, they would not be an advocate for my husband, and would not send in appeals into Medicare. After having another sleep study done, (Doctor said it was totally unnecessary) but we did anyway. Sure, he way more than qualified. Still claims were denied. After 10 months, and numerous stories of why we were not compliant. We finally found out that the sleep study needed to be within six weeks PRIOR to receiving the equipment and that we were responsible for buying the C-Pap. We paid the entire bill and have now gone to another supplier and they submitted a claim that was accepted right away.We cannot return the C-Pap from Apria for a refund as it was considered rental.Unbelievable! I have a stack of papers 3/4 inch thick with my quest to get this paid and qualified.Apria is not responsive to customers and does not return calls!!! Do not sign for financial responsibility with them.

Only because you cant give negative numbers. the automated call tree hell this company uses should be outlawed. The operators insist in talking over you and not allowing you to actually say what you want. the recorded music has about a one minute refresh rate, and you will hear it for at least twenty times or more, at heach hold along the way. Unfortunately Im in a competitive medicare bidding area, and this is the least objectionable choice.

Dealing with Apria Healthcares overseas customer service group is aweful. We pay the bill and then on next months statement it does not show the payment. Called customer service, was told that it takes up to 4 weeks to post a payment. What planet are these people from?? Looking for another provider for my mothers needs.

This company should not be in business my journey started on November 11 2016 I broke my foot 3 weeks prior to that date my doctors office sent all the necessary documents for my new knee scooter on November 22 I had to have surgery to repair the bones and put them back together and now I still do not have the equipment needed for me December 9 2016 they have lied to me and my insurance company so do not use this company they are a minus 100 in my opinion

I walked into the office today, it was going to close in 15 minutes. They were able to look up my order call my insurance and get everything OK, it was after it was time for them to close. This was a very good experience

Worst phone tree and customer support ever. First customer service agent says one thing, a manager then says something different, then after the manager transfers me back to an agent to schedule a delivery, the agent says the manager was wrong. She even does so with an attitude. Horrible.Called back after getting disconnected. Next customer service representative with more attitude and less helpfulness than the other two.

If I could give this company a zero I would. Worst customer service with which I have ever dealt. It seems nobody knows whats going on or how to resolve problems and get items shipped. Doctor sends paper necessary paperwork and every time order is placed Apria claims no paper work No one can help.....

They are both incompetent AND crooked. Their respiratory therapist didnt know how to use the pulse oximeter and failed to give us an operation manual.Also like most other people, I have billing difficulties. We met our out of pocket maximum in June 2017, but that didnt stop them from over charging us $110. These were charges to our HSA account where they automatically billed WITHOUT sending us any billing statement. They just took the liberty of withdrawing the money without our consent. We did NOT set up any automatic bill pay or anything of the like.It has been 6 months and weve only gotten back $30 of our $110. Each time we call it is a 30+minute call. I think their business model includes over charging and making it such a PITA to get your money back that people just give up and Apria gets free money. In a normally functioning market this crooked company would be out of business.

Worst company I have ever dealt with. Wasted 5 weeks trying to get prescribed oxygen. They lost records and scripts from my physician three times. Never returned a phone call. Farm out their customer overseas and only read from prepared scripts. Worthless...

Shouldnt even be a 1 star review. The WORST company I have ever dealt with. Rude and incredibly unhelpful. Told me something different every time I called. Unfortunately, have had to deal with them several times due to my job in healthcare. I would not recommend anyone to use this company. Cannot believe they remain in business.

If I could give a zero, I would. Ive spent over five weeks trying to get a wheeled walker with a seat. Ive spent hours on the phone just trying to find out how the walkers are sized, to no avail. I am a little hard of hearing and none of their CSRs could get their voices out of screechy range or slowdown their cadences. I finally cancelled my order with them with the help of my insurance company. My concern is if they cant even handle a simple order, how would they handle a repair? I called Medline after and got great service.

Giving one star out of generosity. The call centers are horrible and you have to spend hours calling to try and order the same supplies every month. Not to mention you have to call several different numbers to call different departments, again making it extremely difficult. Now onto customers service, it’s HORRIBLE (again saying this out of generosity). Ordered supplies, oxygen and feeding supplies which I had to point out are necessities for my ten month old child, told they would be shipped the next day and I would would receive them the following day. Today, no packages. After spending 45 minutes on the phone I am told shipping is 3-5 days! Adding to the horrid customer service is the calls that are never returned. Called the office and even the general managers cell phone and got nothing. They did help us in a pinch which we are greatful but the overall experience is terrible. Do yourself a favor and choose another home healthcare provider and save yourself a ton of grief, agony, and frustration.The only bright spot for the company (or at least the Columbus location) is the guys that deliver the supplies. They are timely, extremely pleasant, curtiois, and attentive to customer needs. Too bad the company ties their hands and doesn’t let them deal with customer service! Can’t say enough great things about these guys!!

Customer service was terrible. On hold for 35 minutes yesterday. When they transfer you, the call gets dropped and the reps dont tell you the procedures, you have to question everything and hope you dont forget something because if you have to call back again, it takes forever. I spent a lot of time and effort getting this machine and will definitely not use Apria again.

This is one of the worst companies I have ever dealt with. First they talk you into auto ship for supplies every three months which is definitely not needed. Then you call and ask to be taken off auto ship. Then three months later they send you an auto ship. Luckily my credit card expiration date had not been updated in their system! I was told they would take me off auto ship and someone from Apria would call me to tell me how to return the un-ordered supplies. A week later I was called and told I did not have to return the equipment and I would be provided a credit. Then I get a bill for part of the supplies I was told I would get a credit for. It took me 30 minutes and 3 transfers for someone to submit the credit but was told I might not be granted the credit. And when I start to get angry I got treated like a child, I asked to talk to a supervisor and was denied that opportunity. And then they finish with, Thank you for being the best part of Apria. What a joke. I will be looking for another company to supply my CPAP equipment. But of course I will have to pay to ship back the unit I have. I would NEVER recommend this company to anyone. Giving them one star is way too generous. In addition I was asked if I wanted to pay the balance on my bill three times! How about they give me a credit and I will pay the balance I owe first!

If I could give less I would. I work with a doctors office and I have been trying to get my patient together for over a year. They have constantly been giving my patient the run around. I have called corporate and HR left over 12 messages over the past 2 months with no response. They used to try to tell the patient that our office was not giving the paperwork they needed except the patient has been seen in our office 3 times and has seen the paperwork I have sent and the confirmations received. This is the worst company I have had to deal with. I have yet to have any type of response or resolution for my patient. I have had many other issues with other patients as well. Its sickening because due to Medicare I can not have my patient switched over. If anyone has a choice on which DME company you need do NOT choose APRIA!!!! Absolute disgrace.

There can be a brick wall if you need something out of the ordinary. But, they have excellent convenience perks that can make this your best choice for g-tube, CPAP machine or supplies. CPAP supplies can be reordered online or over the phone. As part of the reorder process you can set a feature to call you when your insurance company requirements are met. The call is a audio form that allows you to get any or all of your supplies with a simple yes or no response. The call can be in English or Spanish. You can have it call you back if necessary. The form includes insurance information so that you only order the supplies that will be covered. If you choose to order supplies that are not covered then the required credit card on file will be charged the balance. You can also go to the website store where you can order other CPAP supplies not covered by insurance.There options for delivery are also geared to convenience including emergency delivery. I have used it once for Gtube supplies but I doubt they do this often.Overall, Apria has its faults and I have sworn several times to never do business with them again. But, when compared to other local options I have found them convenient and accommodating when my needs are the kind experienced by most equipment users. They do an extremely poor job with unusual requests but the majority of the time I have found them extremely convenient and helpful.

The company is difficult to reach. Phone messages are not returned. We have left three messages to the respiratory therapist he has not returned our call (Tom) The method to leave messages is convoluted and difficult. We invested in aa Resmed Mini cpap. We cannot get it together to work and the therapist did not know how to tell us either. This is not the first difficulty we have had with Apria, Columbus. VERY DISAPPOINTED AND FRUSTRATED!

They are difficult to reach. It goes to a customer service center and you are not able to reach someone at the branch. They have terrible customer service. I suggest going with another provider at ALL COSTS. You will not get what you need from these people!

Apria Healthcare is my disabled fathers oxygen provider. My father was using an old nebulizer because he didnt know how or where to replace the disposable kit he used it for years when he should have replace it after 2 weeks. The doctor sent a script for a nebulizer and the replacement kits after we were promised by Apria that the replacement kits would be automatically be sent to him every two weeks so that would not happen again. Now that they have the script they refuse to do that. I spent two days on the phone being transferred from one department to another being talked down to and dismissed. Told that I could talk to a supervisor only to be transferred to departments that didnt have anything to do with the problem, lied to and basically told if you dont like it take your business elsewhere. If only that were possible. You will never speak to the same person twice after you figure out their insufferable robocalls. Medicare and Humana have teamed up to make this horrible company the only one that can provide oxygen with this insurance with poor service, billing problems, deceptive practices. They are taking advantage of the elderly who really cant change companies. Now I find out that my father will only rent the nebulizer. He could have gone to one of the drug stores that provide medical equipment and purchase it for $60. I cant wait to see how much they will charge for this rental or the supplies. No one could tell me. Thats not my department I was told over and over . I could have bought one outright if I had a dollar for every time I was told that by Apria today alone. My father will now be renting a piece of equipment that he wont be able to use after the intial use because he wont be able to get the parts for it. They know it and dont care. I suggested that the person that brings the oxygen bring the replacement parts-answer NOPE. Automatically send what he needs in the mail - NOPE. If you have a choice do NOT chose Apria for any of your Healthcare needs or you will be greatly disappointed.

The customer service is HORRIBLE!!!!!!!!! tried calling the local office, kept getting the nationwide customer service which you cant understand a word they said.The first office said I could just walk in and they could read it, customer non-service said you have to have an appointment during the hours of 9-4... the hours I work are 8-5...HORRIBLE experience, I will PAY to go to my Drs to have this taken care of instead of dealing with these people!

This company stole money from my bank account! Im trying to at the very least just get a receipt from them for proof of the money they took and I cant even get that. I need a receipt to submit to insurance to be refunded and now thats impossible because months later they keep giving me the run around. Its just for a freaking receipt!!!!!!

You use them because you dont have a choice for cpap supplies. If you did, you would choose literally anyone else.

Dr. order sent in today for CPAP for surgery recovery next week cannot even see for 7-9 days then need to go to their office for set up. Not pt friendly or helpful as to options.

Been having problems with them for 4 months over Bi-Pap supplies and a replacement Bi-Pap as theirs only last for about 2 years. Horrendous customer service and they seem to invent red tape miles long to get a new machine. Hell Ive talked to them more in the last 4 months then I talked to my mother the last two years of her life. Look elsewhere for your medical equipment

The customer service sucks & NEVER give them credit card information, because they charge bills on it at their leisure and when you try to question them about it, youre on hold for 90 minutes and the phone mysteriously hangs up. Find somewhere else, TRUST ME!

Bad customer service. I called to get a replacement and the woman on the phone swearing and cussing at me and called me everything in the book very rude never go back again

Horrible customer service, unable to get the equipment needed, go somewhere else

Your call center stinks