So far so good. Bought two Honda HRVS and we are very pleased. The service department (Keven Bernard) takes very good care of us. He listens and lets you know what going on. We havent had any problems so far. I would recommend them highly.

Excellent service from Roger Hickey. Service Consultant. He listened and was empathetic to customer issue regarding the repair of a windshield chip.

While evacuating for Hurricane Ida, I needed immediate service for a damaged tire and I needed an oil change! The staff at this dealership went above and beyond to expedite these services. My family of 5 waited comfortably in the waiting area. The last minute service was completed in less than 90 minutes! I am so grateful to have had such amazing service during my unfortunate circumstances.

I have used their services for many years and have never been disappointed!

Had an oil change and tire rotation. Brought it in at 8:30 thinking they wouldn’t be backed up. Service advisor told me they’d have it done in about an hour. I got it back at a little after 10:30 which I think is pretty long considering the service. The bigger issue was no communication during the wait. I’ll have service dine elsewhere in the future.

I was treated with top notch service from arrival to when I left. Car was ready within the scheduled time frame. I’ll definitely go back to have my car serviced at Keating going forward.

I had a great experience at Keating Honda getting my 2021 Accord serviced. I bought my car back home in MS & recently moved to TX. I needed an oil change & inspection to get a TX registration. Roger in the service department was top tier in professionalism and just overall a very kind man. Cannot recommend this dealership enough for servicing your vehicle!

Our 2016 Odyssey was revving up and down while accelerating and shifting hard. Took it in for a transmission flush and its running like new. They didnt push hard on selling any other services, but told us our battery was a little weak.

I had to have my window fixed because it wouldnt go up or down. It was under warranty. The young man gave me a ride home and the next day came back for me so I could get my car. Great service!

Good experience, professional Service Manager. Mike Pungitore did a great job keeping me informed about my completion time and warranty options.

Called in on short notice, as I was in the area for business. Amber told me to come on in. You was there in about 20 minutes. She took my car and within the time stated I was ready to go. She even walked me to my car gave me the keys and almost drive me home. Lol. It was a pleasant experience for car service. Better than any other Honda I have ever been too.

I just purchased a 2018 Honda Accord and took it to Keating for the first scheduled maintenance. My service advisor, Kevin Bernard, was very friendly and my oil change was free. Comfortable waiting area. This is where I’ll be taking my car for all its service.

Roger is phenomenal… Right from reaching the service station to the exit. He helped explain all details and the service was quick. I was out of the station in an hour. Thanks Roger

Service was good. Got an oil change and tires rotated.The only issue I had was the tire air low warning came on. I called the service department and they walked me through the calibration procedure and all was well again.

Communication with Keaton was inadequate. I was never called or emailed directly with updates on a timely basis regarding what was wrong with my car or when it would be available for pickup. I called ever time and received a call call usually within and hour. They kept my car over night and I have to call back a second time the first day to confirm whether the car would be ready that day or not. Then the second day no communication.I felt like they would have held my car for days had I not called myself. They were busy. I get that, but an email explanation would have been fine. When I picked up the car my rep had to be tracked down and my invoice wasn’t ready and another customer was in the lobby complaining that she’d called three times and never got a call back to discuss a recall and had to drive 35 minutes there from the hospital she worked at to talk to someone only to find out that no recall parts were available.

It was a very nice experience! When I arrived and checked in, a polite gentleman named Jonathan drove me home and returned to pick me up when my car was ready. Amber handled the details of signing me in. She was very nice and willing to help in any way.

The service team was very helpful and patient with helping re key my car. Everything works great and it was fairly quick and simple.

I was totally satisfied with my quoted price on the 100,000 mile service for belts, timing, tensioner water pump etc at $1450 because that was my previous quote.However we added changing the six spark plugs and that job came in at $150 for labor and $37.30 per plug for a total of $373.80. I found out I could get the best plugs for that model at $10 per plug ($60 total) from an auto parts store and labor much less for a six plug job.I really regret not getting a quote prior and I would definitely not paid such an exorbitant price to replace plugs.

I went in Good Friday 4/2/21 every service adviser was on the phone, the place was very busy. Darrell wrapped up helping another customer and was courteous, professional and friendly. I had Keating preform oil change, filter replacements, radiator system flush and a few other preventative maintenance points of service. Very pleased with Darrell and the entire Keating Honda team. Kudos guys and girls.

Went in for a oil change and tire rotation. Was quickly greeted and checked in. The associate, Kristin was very nice and professional. They took about 1 1/2 hours to complete, which is my normal waiting time for any dealership service. Overall good experience! They did finish the work by providing a free car wash.

Too long wait and wait time kept changing. They said complementary car wash but didnt do it. Didnt want to wait another 2 hours for that. Service advisor was nice.

I am always treated very politely and well when I have my car serviced at Keating Honda. Other women may understand when I say I am usually apprehensive about having my car serviced, as in the past I have been given false or misleading information to take advantage of my relative lack of knowledge about cars. However, the people here have always been very honest and up-front about what my car does (and DOESNT) need, what maintenance I may expect in the future, etc. I would highly recommend Keating Honda to any Honda owners in the area!

I normally get my service at the dealership south of 1960. Although Keating was a little further and north, I knew it would take less time to get there. In addition to Keating actually having a service waiting area, you can see your car being serviced.

Kevin Bernard was awesome. He made us feel comfortable from beginning to end. He kept us updated on the details of our vehicle during the service appointment. Honestly, I hope Keating Honda gives him a raise. He deserves it.

They where diligent to my need. I had a recall on the fuel pump on my 2019 Honda Odyssey. They where on point and great service. They even provided a shuttle for me for 12miles home. Thank you Keating Honda you guys rock!!! Ariel H. of Spring Tx

Kevin has helped me a couple of times in the past and has Always been Very Professional while being extremely Personable at the same time. He surprised me yesterday when he knew exactly who I was even though it’d been at least a year since I had been there...Kevin is a Huge Asset for your company as I’m sure he treats all the clients just as nicely as he did with me.

Super helpful with my HRV getting to then bringing back to me quick at my work place love it!

Great experience getting my car serviced here. I have a toddler and newborn and Kevin assured me he would be able to get me a rental to use while my car was looked at and serviced.He knew exactly what was wrong with my vehicle and the service was completed ahead of the originally promised time which was awesome.I will definitely be back for any issues with my Honda.

Not happy. First fix to my AC cost me $1100.00 . Did not work. Was told the familiar excuse that I needed it anyway. Second fix worked, but I was charged another $1100. Experts would have known to perform the 2nd fix first, as that was the real problem. You needed it anyway is the biggest scam in the world of mechanics. You can make me happy by refunding me at least part of the 1st fix that did not fix my problem. I await your reply.

The service I received from Roger the moment I walked into the service area was perfect. Acknowledge me right away and gave me realistic time line for my service.

Good service, kept me updated regularly, great facility, all employees very courteous.

Kevin is a great host! Shuttle ride was helpful. Work was performed well. Overall, happy with the service quality!

Quick check in. Consulting was professional and not pressuring you to buy items you didn’t need

Easy to talk to while appearing to do a very thorough job of research with ample expertise.

I made an appointment for an oil change and tire rotation on a Saturday and was expecting to wait a while. They were done in an hour and Katie went over the entire inspection report with me. She even made sure I was okay with the pricing, and honored my coupon from the website. Her expertise showed and was appreciated. Only time will tell if the mechanics did a good job.

They performed warranty service for an upgrade to CVT programming. Fast. Efficient. Pleasant.

Darrell and the service team listened to my concerns regarding my 2017 Pilot’s transmission shudders. They identified my issue (and confirmed my own online research) and got it resolved under warranty quickly and with no hassles. That’s something that Honda Spring Branch refused to do claiming that the transmission shudders were “normal.” It certainly was not. After the service work at Keating Honda, the change in the way my car shifts and drives was immediately perceptible. I give Darrell and the Keating Honda service team top marks. Thanks!

Friendly, knowledgeable staff. My car was finished 20 minutes before the estimated time of completion. The dealership was immaculate

The worst service center I’ve been to. First visit was for a change of my transmission fluid, oil change, and diagnostic on my accord because the ACC and LKAS would suddenly disable as I was cruising down the highway. Charged me 75 for the diagnostic which I was fine with, but they said nothing was wrong with the system. However, as soon as I left the center after my service my ACC and LKAS disabled as I was cruising down the highway. Second visit was simply for an oil change. Took 2, almost 3 hours for an oil change even though I had an appointment. On top of that I was told my brakes were fine but a week later I heard them rubbing metal to metal. I don’t understand how a mistake like this could be made. Honda of Spring service center is far better.

Having a child away at school and a repair done, Keating Honda was the closet dealer near to her. I called and talked to the service manager and he was very helpful and went above and beyond to make sure my daughters car was taken care of and even as far as to even supply a ride back to school for her if she needed it. A huge thank you to Roger and Keating Honda for the great job and customer service.

Had a recall on 2016 Honda HRV EX-L and needed the push-to-start replaced. Due to the part not being available, they went above and beyond to make everything perfect. I had to drop my car off on a Saturday and was told the part may not be available until Tuesday or Wednesday. They set me up with a car in the meantime. I was leaving for my honeymoon and Roger and his team drove my HRV to my home (while I was out of the country)to drop off my HRV and pick up the rental. Roger and his team were honest and professional. They have earned my ongoing business!

I had an appointment at 12:30 for an oil change and air filter replacement. It took them a little over 4 hours to do both. These services anywhere else take roughly an hour to an hour and a half. While waiting, not once did anyone come to tell me they were running so far behind or offer an explanation until I was about to check out and get my car. I was told they were backed up (despite the fact that other customers who got there hours after me were in and out before me). The quality of the work is always great but the lack of quality customer service and care for their customers time is unacceptable. I will be going elsewhere for future car services.

Very pleased with the service I received on my 2019 crv. Roger Hickey was professional and kept me updated on the repair. I highly recommend this dealership.

Over all good. However the time management and wait time should be improved a lot... based on nature of repair the faster discussions and decisions will help everyone time.

See Roger; profession, precise, proactive!

Quality of work is good but the wait time is too long.

Did not help with the Apex Pro GPS tracker they upsale. Said they would research and call me back and never did. I would not recommend purchasing an Apex from Keating.

Great experience. Very kind, friendly and clean. Figured out what was wrong with my car with in a hour and got it fixed. Very pleased with the service department.

I have used Keating Honda for all my servicing since purchasing my truck in 2008 and was always pleased . I was a bit disappointed yesterday as my technician forgot to reset my oil notification % and also when draining my oil spillage on my under cross brace. Hope things get back to the good side.

Roger was friendly and professional. I drove out of my way (other dealerships are closer to my home) specifically for their customer service. The other dealership does not come close to Keating’s customer service. They have me as a customer for life!

Manufacturer recalls applied. Service representative was outstanding. Kept me informed of process and procedures. Everything completed in a timely manner.

The Best service in Conroe.

*This is my first google review because my experience here was so great.* I’m new to the area so I was shopping for a Honda dealership to service my car. I asked if they would match my previous dealership’s oil change deal and they said they would. When they called to let me know my car was about ready, Mike let me know they did better than the coupon from my old dealership— my first oil change was FREE! They rotated my tires and provided me with some recommendations for my next visit. I left there paying less than $30 and a sparkling clean car because they gave her a wash. Hands down the best experience I’ve had at a car service center. I look forward to my next visit with Mike at Keating Honda. He was awesome.

The service department was very professional and courteous. I have never had a difficult time scheduling an appointment.

Scheduled an appointment for an oil change for a truck I purchased at their dealership. When I arrived I was told there was at least a 2 and half hour wait. Not sure what the point of taking appointments is if there is going to be such a long wait. Was a total waste of my time.

Replaced windshield per insurance claim. Very professionally handled.

I have been taking my Honda ridgeline there since bought it for all my service and repairsGreat service and excellent repairs i highly recommended them

Very nice customer service. Very prompt. Even offered a loaner during my short wait.

Excellent service. Mike the service representative was knowledgeable and helpful. Very good experience.

They were relatively quick for a dealership service center, and they really made an effort to provide the service that I needed in a timely manner, while making me feel like they cared about my needs.

Taylor Adams was very professional and courteous. He went above and beyond to make sure I was taken care of. Excellent

Completely dead battery when it was dropped off. Tested and replaced with a Honda battery that the cost was prorated. Nice job no issues.

The service advisor was courteous and knowledgeable and the service was performed in a timely fashion.

Mike did an excellent job helping me out with our pilot. Thank you Mike!

I brought my Daughter’s car in for a recall repair Saturday Afternoon. Everything was taken care of and done very professionally. I even walked the lot to consider a new purchase, was not “jumped” on and let to look around.

Took in our car for regular scheduled maintenance and an exhaust leak. Both were handled in a timely manner and dealing with Mike in the service dept was quite nice.

My car radio had been acting up when using my Bluetooth. Didn’t get the news I was hoping for. But would definitely go back to them for other services in the future. Taylor was professional & helpful.

Taylor did an excellent job of keeping me informed and Keating went the extra mile servicing our vehicle

I love it they work with you let you know everything go to Darell he’s the best !!

Fast and great service.

Very nice and friendly I bought my Honda Accord

Excellent service and customer service!

The service I received in their Service Department was the best I have ever received. Darell Hoop and Roger Hickey went above and beyond to ensure excellence in customer care.

Great service.

I had a 7:00 am appointment on Saturday. I was met with a smile and Good Morning. I explained I was wanting an oil change/wiper blades. He escorted me to the waiting area and then a short time later my car was done. I was escorted to the payment counter, my coupon was already taken off the total, then escorted to my car, that had been freshly washed. It was fast, friendly and efficient.Keating Honda is the best!!

Service was great and the young lady that helped me was great!

Good experience. Service guy was very proffessional an concerned about every detail we spoke about. He was kind and courteous.Thanks!!!!

Took longer than promised. Car returned ok but level of attention to detailed communication with customer (me) has slipped since my last visit.

Called ahead talk to service adviser and she walked me through each thing and told me the cost of each thing. There was no surprises and was totally honest and did not charge me for things that did not need to be done. She was very polite and professional and was right on with the estimated time it would take. Was very happy and will continue using them.

POSITIVES: Excellent auto service. On time. Courteous staff.NEGETIVES: COVID-19 protocols not followed. Most employees not wearing masks, coming in close contact with each other and customers in the waiting area. At least make another coffee area away from customers if youre not going to wear masks. Management obviously does not care. I feel sorry for those who work there who care about their own health. I will find another Honda or Acura dealership to get maintenance.Also: No one ever returns your phone calls.

Preferred time service on a Saturday! Thank you for being there when we needed you.

Purchased a new 2020 Honda Odyssey from Brandon Wagner. Also Brett Bailey helped me with finance. Brandon was very nice and helped me all the way through the buying process. He was very knowledgeable and answered all my questions.

Very quick and easy!

The Keating Honda service and parts dept. are very good at helping customers. I ordered a part and recieved it the next day. We had a manufacturer recall for the passenger side aur bag. We made an appointment and the replacement work was completed in a few hours. Very pleased to find out the vehicle was ready to pick up so quickly. The suv was also sent through the car wash which we were delihgted to hear. Thanks to Keating Honda and the pro service we recieved there. Chuck B.

Always a pleasant experience at Keating. No pressure atmosphere and nice customer service area. Our 2018 CR-V is always returned spotless. Service associates are very professional and informative during the service process. Thank you.

After transferring from a long time competitor, service was our major concern. Anyone can build a car but to us, it’s about the maintenance. How do you take care of your customer, the lounge area to wait in and more importantly the actual service. We were pleased to find that by changing brands we didn’t lose the service we grew accustomed to but better yet, we found a truly outstanding service experience with Tennille.

Dale in Service, and his team are always professional. They diagnosed the problems, ordered the parts, kept us apprised if progress and my son’s car was ready when they said. Loved the free car wash too!! Thanks! Have taken our 2008 and 2013 Honda Accords to Keating over the years. We’ve always be completely satisfied with their service & prices.

Keating Honda is a professional service company that take care of its customers. The service managers want to please the customer & repair what is wrong with the vehicle the first time. Always a great wash for your vehicle. Thank u Keating Honda

Always fast friendly service

Micheal P was awesome and very helpful.

Keating Honda is truly like visiting family! They are super friendly and care about their customers! They do top notch work and have never had to go back for same problem!

Inspected car for registration. Darrell was great

They always make things as smooth as possible. They give me good recommendations on what I need and not just trying to upsell me in the service department. They give me good background so I can make good decisions on what I need to do right away and what can wait.

Repair estimate repair and out quickly. Friendly professional explained everything made me comfortable. They sold me this car and they take car of me everytime. I wouldn’t go anywhere else.

This dealership is awesome about contacting you personally for recall. They go out of their way to help assist you to make it happen. We were extremely pleased.

I am happy with the experience I had at Keating Honda. The professionalism of the service writer and the knowledge of the mechanics. I would recommend them and trust them to get the job done right.

Very Professional and Great Customer Service.

Who ever hired Kevin Bernard is the smart one! Kevin is highly intelligent, kind and thorough. This guy gets it done! Thanks!

Great service Paul Medina is the man to go to. He worked with me to find a car for my budget and get me a deal I felt great walking away with. 2018 Honda EX

It has fantastic service and saved me a lot of cash. Definitely not disappointed.