Local office has rude staff. Customer service is clearly not in place here and clearly has never been taught to any of them. They ladies here talk to you like your beneath them in every way. Simple issues that need resolving they act as if you are putting them out by even walking in the door Not hard to see why this company from start to finish has such poor ratings. Poorly managed. PERIOD.Update : My daughter has been to the main office at least 5 times now AND called the main number. Internet issue is STILL not resolved. Still being charged for something that was “resolved” BUT the WORST part is the ladies that work there!! They snap at you, degrade you, talk down to you, refuse to be helpful and care nothing for customer service. Any other place of employment would never tolerate the way their customers are treated! Easy to see why these nasty employees act the way they do. No consequences, just keep getting paid for being absolutely horrible to the very customers that make their jobs and paychecks possible! Shame on you Suddenlink! You have 0 professionalism!

The big black lady is rude everytime Im in there and has a bad attitude. Customer service is poor and Im there giving you my money I expect a better service without attitude.

This is the worst company to deal with. Their services are unreliable, their billing practices are unethical and their customer service is non-existent. I wish I were exaggerating, but I am not. This is a warning to anyone that is about to sign up with this company. You will be frustrated & feel as if they are stealing your money. They love to tell you that you signed a contract that prevents you from receiving credit for service outages (unless its over 24 hrs). I have also heard, from others, that cancelling is a nightmare within itself. They continue to charge you for unreturned equipment although it has been turned in. I have been told to take a picture of all of the equipment as I am returning it...for proof. This company is ridiculous!

I switched to Suddenlink over a month ago, I still do not have service. They call everyday wanting payment but I have had no service for over a month. Three techs have came out and say it isnt there problem customer service will not help the worst experience I have ever had with internet provider

Oh boy, where to begin.New to the area. I tried comboing the TV and internet services through them. Never got either services to work properly even after 4 techs.Internet - mostly worked during normal work/office hours. After 4PM I would experience long outages/internet dropping. The over the phone tech support and 3 in-person techs could never fix this. Ultimately the 3rd tech blamed it in bandwidth issues. At this point I had them for a month and canceled the internetTV - no problems setting up the main TV. All 4 techs were unable to get the secondary box to communicate to the main box. I would be given conflicting information from the techs with the local sudden link store (like exchanging tivo boxes).What pushed me over was the additional charge for the techs ($60) to get my initial services working!!Cancelation is a complete pain. Im still battling them on that.

Dude was supposed to install my internet 2 days ago. I switched over to Suddenlink because I was told it was an amazing company..the tech guy said he cant do it seconds after getting out of his truck before even looking around my property. Then he said I needed to cut branches. I had to do that myself and reschedule.. now hes late today. I literally already paid my first bill and I dont even have a motem yet.

I went to their store today on 336 LOOP--i was directed by customer service to go there because they were going to help me with sending proof of a promotion to their dept. The lady who assisted me started raising her voice and kept telling me that she could not help, that she did not set up the service, that i was not going to get my promotion and she was all around horrible with customer service. I give you one star because the manager came out and help me--he was able to send my documents over to the promotion team which is all i was requesting. The lady there did not even let me explain what i was doing there, kept telling me they had nothing to do with it. Again, i was following customer care directions and all she needed to do was sent the documents--i was not asking her to honor the promotion. I told the manager they need to train their employees better. The manager was very helpful though.

I hate this company with a passion. The day another company comes in Im switching. This happens to me daily and my internet constantly cuts out.

My life kinda revolves around my internet because I’m a gamer and I pay all my bills online and I am willing to pay top dollar for great service, This ain’t it. I’m in a new subdivision and it is the only service available and it seems that they know there is nothing we can do, I am going to my HOA and do some research see if the fair trade commission has some info. We should have options.

I should have known when I saw a 1.7 star rating they were a terrible company. They are as uncaring as they are incompetent. I’m sorry I tried to use their cable services. 18 days after starting service and about 15 calls later with still no solution to my issue I’m done. To top it off they will charge you if they open up the wall plate if the issue is on their end and the internal wiring has nothing to do with it. Good luck next customer.

Super expensive and there’s always an outage, never any ETA. One customer service person told me that the Government had turned off myInternet. 10/10 will be switching. Would have given Suddenlink 0/5 stars but 1/5 was the lowest possible rating

Worst company to deal with ever... Thanks goodness there’s more options for their services. Did I mention they’re the worst? Came to drop off equipment to COMPLETELY cut service with them and they can’t even public correct store hours 🤦🏻‍♀️.. Google says store closes at 6 ( and it was updated by owner 3 weeks ago) yet the store has a tiny sign that says they close at 5 instead of 6... even on that they make you waist your time...

I would give zero stars it I could the service is spotty random times it will go out for no reason. My real issue is I cancelled my account back in July they charged me for August I called them asking them to remove the charge they said I cancelled my account after the billing period so this charge was correct..okay fine I paid it I asked there will be no more charges after this as I returned all equipment I was told I wouldnt be getting charged any further well more lies I got charged for September just a few days ago.. please do not use this provider they are the worst!! Ill be looking into legal action for these unauthorized charges.

This joke of a company charged my elderly 77 year old mother $75 for a pay per view boxing event. Of course she does not watch boxing, doesnt even know how to order a pay per view event. This joke of a company wont remove the fraudulent charge off my mothers bill. Even spoke to a manager today and still they wont remove the fraudulent charge. This is the way they treat their elderly customers. They take advantage of the elderly and rip them off and wont even consider removing the fraudulent charges. What a joke, DO NOT DO BUSINESS WITH THIS COMPANY. Wish I didnt have to give this 1 star.

Worst Company., Internet problems everyday., I am changing very soon., Unfortunately I didn’t had an option to do that but now I think Verizon is coming in my area and I am soo happy., Don’t work with these guys if internet is important to you.,

Completely not helpful. They could not access my account to verify autopsy that has been set up for over a year. They wanted me to call a call center that I had already been on hold with for half an hour which prompted me into their office. Their call center said I had to stay on the line with them so the supervisor could call me, (which I told the person operator JJW) that I was done speaking to him and needed to speak to their supervisor. I was put on hold Gorham to confer with his supervisor then told the supervisor would call me back within 24 hours. Ridiculous!

I went today to the loop 336 store as directed by customer service, to exchange a modem. First of all, they tried to force a mask even though Texas has lifted this for many months. Anyway, I needed to exchange my modem and the lady wouldnt even look up my act, she just said we dont have that. This was after the customer service rep said they would have my equipment. Their service is one of the worst Ive experienced.

The customer service rep was very helpful on the phone I ask her questions about my Wi-Fi we talked about the modem and the replacement. I had an appointment scheduled to have it replaced however I ask if I could go to the Sudden Link store and get a replacement myself to avoid the delay. She advised what needed to be done once I got the new modem, problem solved.

Warning do not use service. be warned. I signed up for service ( 1 gig) could no even send emails with pictures or text from my phone. complained and tech brought new modern to no avail. Finally quit to with Tachus ( it works great) I returned equipment on 23 June. was informed that I would need access code which I provided and notify sudden link . sudden link continued to charge me an then put my account in collections. bad bad bad. they offered me free service and credits to stay to receive something that does not work properly. can not resolve issue. bbb or social media? sudden link is charging me over a month of service that I did not use

This location is closed. Had to return equipment. There is a box outside to return it, but was advised by customer service over the phone not to put it in the return box. Whats the point of having it there if you cant return your equipment? Customer service advised they could not email a return label to me. They said I had to go to their web site, fill it out, and print it. That information would have been helpful when I canceled my service, but they failed to let me know.

I have been a suddenlink customer for over 10 years. 10 YEARS!!!! I even kept the service when we moved. When I called to get a little help with the bill the lady in retention was rude, and offered me 10 dollars off. This was so insulting. Several customers on my street, and the next, have the same 1 gig plan I have for 43 dollars a month for a year because theyre new. My OFFER was 83 dollars a month. Thats down from 94 dollars. Wow, nice way to treat a loyal customer who always pays his bill. Loyalty means nothing to them. I am so over it. Also the service is constantly having outages, and the1 gig is mostly 700 megs during peak times.. youll get 1 gig after 11 P.M. and before 8 A.M.

If I could give them zero stars I would. If you have the option stay far away from this company! Internet outage at minimum once a week. Customer service just says oh well youre stuck with us if you want internet. Getting ready to just buy a hotspot and throw my equipment at their window! Worst internet company around hands down! Stay far far far away! Also online account never loads. How is a internet company not even able to keep a functioning website? This company is joke.

Wow. Worst internet provider I have ever felt with. I have never seen such a disorganized company in my life. If you have options for other service, run away from these guys as fast as you can.

Absolutely horrible service. The internet goes down throughout the day, all day. Was going to get the TV service but had so many problems trying to get it that I cancelled the order with the tech at my home. I work from home and the business internet is no better between outages and the connection dropping often. Cant even work in peace. They are the only internet company offered in my area right now because its a newly established area. Ill be super thankful when I have a choice and can switch. Techs are lazy, had one come out that didnt check anything but managed to tell me there was nothing he could do its the company just be patient. He also said that the company sends out techs in hopes of charging the customers a fee, wow. On top of that customer Service always gives incorrect information

Im an engineer for another cable company and i was over my daughters house, her suddenlink internet was out, no help from customer serviceSchedule a service call 4 days out. I looked at the ground block. New install it was damaged with water ingress.The drop was wrapped around the pole and was old and cracked.When the tech came out. He left the old damaged drop. Changed a connector at the pole. Internet is out again 4 days out again for service. She is looking at going to consolidated for her internet

I was witness to office manager talking very mean or rude to another customer. I pray this is not something that happens often. The Latina lady very respectful. The other to ladies need some help on talking to people. Plz take care of this and I pray I get no recourse out of this. I like suddenlink and it has not always been like this. Im sure the lady that was being talked to that way is probably writing a review also. She even said shes done with you guys.

Its always something wrong with your bill or service if where youre located offer anything else but suddenlink get that. We are getting that youtube thing for 70 bucks a month because this definitely is NOT worth the hassle every month something being wrong. In the middle of my bill they said all across the board the company just went up 20 dollars for what?!?!? Its not even worth the price suddenlink will be out of business soon

TERRIBLE CUSTOMER SERVICE!!I have been trying to get someone to come out and fix my internet and the wiring outside my new construction home because they did it wrong! I have made several appointments that they don’t come to and just waste my time. If I had another option of another internet provider I would go with them. DO NOT get your services from here if you have other options!

Very helpful staff, new customer so we shall see, so far so good

If you have options in which I do not, run away from SuddenLink. I spend hours trying to get my internet to work weekly. I must have internet for work and have no other option and it is so very frustrating. This morning I have spent over an hour rebooting the modem, going through phone calls with customer support where no one answers but I can here voices speaking different languages, they call back but still no live person on the line! Stay away!

Worst customer service for customers on the planet! Joke of a company. Called for support over the phone no help, sent a 3rd party contractor to house and they literally had no clue how to resolve issue. Went to office in Conroe to return equipment and was told, they dont give receipts, nothing. Called to verify equipment return and got and outsourced call center that can barely have an intelligent conversation. SOOO BAD on every level!

We’ve always had Suddenlink but for some reason WiFi sucks. Half of the time it’s not working and the stuff are so rude. Have to start looking for another internet service.

Always downBad customer serviceNever returns calls.Bad technical supportBad everything.Worst possible everything all the time ...And that is no joke.

I have endured sudden link for years because theyre the only provider in the area. Im happy to have sold my house and move on from suddenlink.When I went to return the equipment, is Emma the people try to get me to return the equipment without giving me any proof that I had returned it.. When I refuse to do so they literally raise their voices and were very aggressive about it.2 or 3 years ago when I had to exchange modems, I had a similar problem and didnt get any proof of leaving equipment is lean equipment but of receiving equipment.. The next bill came with a charge for equipment not returned. I fought that for 6 months.. I wanted to make sure the same thing didnt happen again.This office in particular has no professionalism.

SuddenLinks Bundling/Packaging of 12 Month Promotions is a sham... After 12 months you have to remember to Renew the Promotion, else you are charged Premium Rates... I use their Auto-Pay service and dont see the increases until a few months bill cycles have occurred and I have been charged about a $100 per month premium before I call in and ask for a Promotion... If there were another provider servicing my location, I would more than likely use them. Hopefully one of the 5G providers will offer high-speed home service in my area very soon.

Customer for 7 years here. Over the years I cannot think of one time I got poor customer service from suddenlink. Sure, we have outtages every once in a while but the service is always restored quickly. We are happy with our internet speed and consistency. Where we live now we have ZERO cell signal somehow so we 100% rely on our home internet and we have had no unforseen issues in the 3 years at this house.Today, I visited the store location in conroe TX and received impeccable customer service! The staff there were all very friendly and professional.

I just experienced the worst customer service from Suddenlink. We have only had the service for a little over a month and we were experiencing slow internet speed for downloading and streaming. We kept running speed tests and we knew something was not right. I would schedule a Tech visit and then they would call the day before and say everything looks fine on our end so you will be charged for the visit. They put all the blame on us and our devices. Even though they kept saying they were making adjustments on their end so it was not our devices or anything we were doing. We went about 3 weeks with poor speed and the Tech on the phone told ME to call billing and get a credit for the poor speed during that time and when I did they refused . I have never been treated so unprofessional, and no acknowledgement or apology for what we went through. We were even told to bring our Modem to the Suddenlink store and when my husband did the guy at the store said I dont know why they told you that. We dont trade out Modems the Technician has to come out to your house first. We never got any apology for giving us wrong information. Customer service treated us like we were stupid and blamed us for everything. I regret our decision to try Suddenlink even after I read all the terrible reviews about customer service. I guess I was hoping we would have a different experience. Customer service needs some training in listening, understanding, acknowledging and apologizing to their customers. Blaming me only made me more Irate and Defensive!

Suddenlink= suddenly no link to the internet. Accompanied by free waiting music as you wait for hours daily to get the connection back... If you have any other choices choose them. Think over 1000 people rated them as wort or less than average with a 1.7 star rating..... Just go out of business already!!!I spent so many hours on hold its ridiculous 😂 even now on hold 46 minutes and waiting. They said 12 minute wait 😆 math and technology is definitely not their thing

You’ll have faster communications with a homing pigeon. This service works ~20% of the time.If your service was as consistent and responsive as your unhelpful reply to this review, you would average higher than a 1 star rating

Literally have had them for a month and everyday internet goes out! Now internet is totally out can’t get a hold of any customer service people. I miss Comcast but can’t use them in my apartments. I’m dropping them today and going to consolidated.

I received GREAT customer service at this location today! The ladies were extremely helpful and friendly. Thank you!!

To political. Cant fix my problem with billing even,though they. Attempted to. I still have the same issue with my billing. I hate suddenlink!

We were treated very badly by a shockingly rude technician. I called to complain. The supervisor Brian Pruet called me back and came over himself and sent a very experienced technician Mike to fix our internet and tv service. They were wonderful and went above and beyond to help us and fix the service that stopped after about two hours that the other tech set up. We are both very happy not only that we now have tv and internet, but how wonderfully we were treated.

Dealing with this company is honestly its own brand of torture. If you value your sanity and have the blessing of being able to freely choose a different provider for any service please do so.

This is the worst experience I have EVER had!!! We don’t even have a choice for another company and I’m sure they know that so they treat you like you aren’t important. I have been trying to get internet installed for OVER one week and have been on the phone a total of 5 hours with these people. Still NO INTERNET!!! I’m at a loss for words. I have lived in other countries and have NEVER had such a horrible experience. 🤬🤬🤬🤬

Just recently got the service. It was great the first few days and then they came out to bury the cable and boom my WiFi is gone. No one gave me a heads up and I work from home so this wasn’t good. Frustrating first day without WiFi because no one on the phone could tell me what’s going on.Today Andreas came to figure out what’s going on and was super helpful! Very professional and helpful with getting the issue resolved.

CUSTOMER SINCE 2009, AND I FINALLY HAD ENOUGH OF THE ENTIRE ORGANIZATION. 996 REVIEWS TO DATE WITH A RATING OF 1.7. POSSIBLY THE WORST CUSTOMER SERVICE/UTILITY PROVIDER IN THE USA. YOU WOULD THINK SOMEONE IN MANAGEMENT WOULD SEE THIS AND DO SOMETHING! THE REVIEWS DO NOT LIE, TRULY TERRIBLE CUSTOMER SERVICE AND RELIABILITY. MOVED ON TO TACHUS AND PUT A $45 ANTENNA IN MY ATTIC, OVER 60 CHANNELS FOR FREE.edit - after Greg left message below. You were given numerous opportunities to address the issues and failed to come close to taking care of them. Its really easy to post this nice message, then do absolutely nothing about it. Not to mention the service calls that you charged me for when your technician did NOTHING inside my house. I know, I watched his every move.

Outages all the time dont give credit they the worse company I thing the city of Conroe need to let another company come offer service to those that have SHITLINK services

Have the internet service. For years with other carriers I have used my own router. This company designed their program in such a way that you use theirs. Throughout the day, everyday, the net goes down. Sometimes for several hours. This was the only option in the area we rented, minus satellite of course, and is the worst provider we have ever used.

Called to set up the tivo service on 2 tv’s and tech came to my house yo install. Couldn’t install the system on my second tv and told me that he’ll be back in a couple of hours yo finish. Never showed up. Call office again and second guy did not know what he was doing and also said he’ll be back, never showed up as we’ll. Called to cancel service. Wouldn’t recommend to any family members.

It is literally always something with this company they are very unprofessional and cheap you will wait days for any type of service experience frequent outages and forget about getting a hold of a person much less one in a building that isnt so loud you have to repeatedly ask them to repeat themselves. If we had more providers in the area we would not be with this terrible provider

Well theyre definitely not Cox Cable who I was with for over 20 years, they got a lot of work to do customer service wise but they are slowly becoming a leading cable and internet company in time Im assuming theyll get all of the kinks out I am a new customer and my setup had issues for the first 3 weeks and now its steady

I will no longer pay for suddenlinks services my spouse recently went into the loop 336 Branch to pay for our bill and was rudely treated for not wearing a mask I would give this company zero Stars if that was a choice star! have we all forgotten about our immune system 👎👎

They do not set up service correctly the first time and then they charge you to send someone else out to set it up correctly.

I could write a novel about each and every individual instance of horrible service I have received from Suddenlink over the last 5 years. I will save your time - clearly this company has fundamental issues with their 1.6 stars on nearly a thousand reviews.Ill leave you with this: If you have LITERALLY any other option for cable/internet, take it. YES, it is THAT bad. You will be shocked that it is even possible for any company to operate so poorly and have such poor customer service.The 1.6 average is generous and honestly a reflection of the inability customers have to give them a 0 star rating.

The automated service is absolutely horrendous. Theyre was absolutely no option to select for my situation. It kept throwing me in circles because I dont have an account number.

After a long and painful disconnect phone call, I was told to return my equipment. I was not able to return it in exchange for a receipt. I was required to drop it in a box outside the store Front at 336 Loop North. I am still waiting for confirmation that they have received my equipment, its been at least two weeks. Also beware: Suddenlink only bills full cycle. If you disconnect in the middle of a cycle they will still Bill you to the end of the cycle that you are in. They will not send someone to disconnect you until the end of the cycle. I am anxious about their technician touching my utility wires- The company doesnt seem very concerned about good customer service.

1)Suddenlink charges their existing customers outrageous amounts after the initial promotion is over while extending better pricing to new customers. 2)They only respond immediately when you are establishing new service. When there is an issue expect to wait up to half an hour on hold. 3) Internet service is unpredictable with at least 1 disruption to service a month. Do yourself a favor and choose Tachus & subscribe to streaming services instead.

The service of internet is great but they charge for stuff on your bill that isn’t right and when you call and ask about those issues they don’t fix the problem. They said they have to charge it and you have to paid it, doesn’t matter you didn’t request it, If you want to talk to the manager .... they said the manager said it, and there isn’t any manager on the phone.....and there isn’t any way to have a better response or fix it. Be carful with your statements, you will see the lies. 😡

Find another internet server. This is the most undependable service ever. My internet goes in and out about ten times a day and is out for 10 minutes to an hour at a time. Horrible service.

I have retyped this review multiple times. Trying to figure out the best way to leave a helpful review.After multiple attempts it boils down to this. Your going wish You had saved Your money and moved closer to a more reliable provider.

Horrible customer service its like no one understands anything. having to repeat 100 times with clear English even speaking to an English person. Just dont go here.. been on the phone multiple times with Suddenlink its like no one knows how to read their screen. they asked the same questions so many times and have to repeat myself so many times. canceling service that never even happened is literally the most confusing thing for them no one knows how to do anything the installer shows up and does not finish the install and they dont understand why we want to cancel the service after three no show attempts to finish the install this place is a joke it doesnt make sense how a company could be so horrible with service and install. And they are also trying to tell us that we need to pay for services not installed and not able to use the service.. this is going to be a nightmare......

If you lose internet because they installed your neighbors internet incorrectly and they send someone out (a week later) to fix it, they will charge you $60 for a service call fee. I didnt receive any new equipment during that service call - apparently Suddenlink doesnt pay their workers, they make you do it for them.

Scam company dont get their tv service bundle bad quality and when youre ready to cancel their tv services and keep internet only they will only knock off $20. They play with their prices nothing is set very unprofessional.

Customer Service is absolutely the worst. They are desperate to keep business, so they offer low prices if you call to cancel, but Im going to pay more somewhere else just do avoid bad business practices and the worlds worst service.

Past few days Suddenlink has been off and on with our internet was told work is being done in the area. Edit. Come to find out Suddenlink is the problem not my router. They purposefully design their packets to detect when you use your own router. And then force your hand to use theirs so they can charge you extra money per month. I have an ORBI expensive router and cant use it because of these crooks. And now their services are down again. I think a class action is in store please contact me. I work from home and my livelihood has been affect due to their almost criminal racketeering. Also they do not credit you for their mistakes and down times you just have to pay for it. I demand the City of Conroe bring in another provider as a tax paying resident.

It took 3 days before a technician could come over. Not Pleased.The Technician was very nice and fixed the problem in minutes.

Horrible service. An existing customer cannot talk to a human being on the phone. When I was able to speak to a person several months ago she couldnt help me with a simple problem. When I went to their office, they have all kinds of signs plastered all over the place, no customers inside but an employee met me at the door telling me I need a mask. No other businesses in Conroe (even Costco!), are requiring masks now. I will just cancel my service and start petitioning the state and local government to stop giving monopolies to one company. Pathetic reflection on the city of Conroe to have only this atrocious company as an option. And dont tell me to contact you on Twitter of Facebook. I dont have either one! What a way to give customer service.

Initial internet service started around Nov 2020. Technician installed internet/cable but failed to bring WiFi free extender that was promised. A month later the next guy installed wifi extender next to cable box and started having problems with the cable box. A month later the next guy swapped cable boxes, didnt work. Kept running outside to talk to someone else. He disconnected the wifi extender and box started working. Since that day, Suddenlink been charging me for 2 cable boxes. Ive called every month but they kept charging me. Spent hours on the phone with non English speaking customer service. Im done wasting my time and $$$ with suddenlink. STAY CLEAR OF SUDDENLINK.P.S. why press 1 for English when your customer service cant speak it.Your auto response is nothing more than lip service. The same lip service that Ive received over the last 6 months. SAVE IT!

I have been on the phone for 45 minutes trying to cancel my service. They keep talking and verifying information repeatedly. The lady is polite but talking in circles.

This is a horrible company. You dont care about your customers, because you are a large company. And we are the little people.

They are horrible the cable shuts off if the wind blows over 2 mph they have been charging me for 150 channels and I can only access 30 of them the internet is horrible there Custer service is horrible the owner of Suddenlink should just give up on life not one aspect of Suddenlink is worth the horrible experience that comes with them

This place is absolutely useless and ineffectual. They cant answer any questions or do anything other than open accounts, and refer you to a 800 number if you ask them anything. They dont deserve one star, purely inept.

I needed two things to happen; repair intermittent internet (still bad service after two visits and new modem) and add 2 new DVRS. This is what happened:1. Customer Service had to schedule two different visits (so that I could be charged twice). Both visits were 2pm-5pm on consecutive days.2. During repairs visit on the first day, the only thing the guy did was turn over the modem, look at the numbers and run a speed test right over the modem. Ignored the fact that I was only getting 3 mbps down the hall. (We are paying for 1GB) No repairs done.3.Sat morning, the day I was supposed to get the new DVRs, a repair person shows up at 8:30 am instead of 2:00 pm. No calls beforehand. I could not let him work because of the night workers in my house. He said he would be back.4. I tried to talk to customer service about mix up and the person could not even understand what I was asking. He kept telling me to be sure I am home this time and he kept asking me what time it is where I am at. This has nothing to do with my messed up ticket. The person eventually hung up on me.5. Sat afternoon, at 3pm, another repair person showed up. This time the ticket had been messed up by customer service and showed we needed repair of existing service instead of new service. There were no DVRs available on his truck. He tried to contact supervisor, who did not answer phone. He assured me he would try to get a reschedule for tomorrow.6. I still have intermittent internet and no new DVRs!! and no confirmation of when I would see any attempt to fix this.SAGA CONTINUES7. On Nov 24th was assured I would be getting my DVRs the next day. No one showed up at that time.8. Called on Friday 27th, would not speak to me because I am not an authorized user. Insulting and condescending. I am the only one that calls into this account. Finally agreed to set an appoint in a week on Dec 7th for the afternoon.UPDATE9. Service Tech came out to install DVRs finally and noticed that we were given the wrong modem for 1G. He replaced the modem yet again. Had service for a whole 22 hours and the trouble started again.See picture of speed for someone who is paying for 1G, no upload speed, how does that work?

I switched to Suddenlink from Consolidated because Suddenlink had faster speed. Now I’m with Midsouth Fiber and couldn’t be happier. Suddenlink says it’s 1000 Mbps (gig) speed, but look at the connection at your house. They run coaxial cable from the pole where the fiber cable is, so it’s not true fiber. They have a max upload speed of 50Mbps if it was true fiber the upload and download speeds would be equal. I have 500 up and down with Midsouth. Don’t even think about online gaming with Suddenlink either (don’t get me started!) If they’re the only option in your area then you gotta do what you can. My advice is look for Midsouth Fiber or if Tachus is available in your area. You’ll thank me later. I’m bringing my Suddenlink router back today 6/18/21 and closing the book for good.

The staff at this Suddenlink store front was very well organized and pleasant! They were able to help us in a timely manner. It was nice to be able to speak to someone face to face (all masked, of course) about some ongoing issues we have had.

You try to call the customer care to change or remove the service. Good luck. You would be on the phone for hours. They are not responsive when you want to cancel your plans. They keep you on the phone for literally hours trying to convince you to stay with them. At the end, a supervisor even comes on the phone for another 20 minutes of sales pitch. We ended up cancelling all the plans we had because he was making me so upset. We will never use Suddenlink again. I would give a 0 star if I could.

People are rude as can be on the phone and in person. Would recommend another service if you can get one

The quality of suddenlink’s services is so astoundingly bad that they should rebrand themselves as dogwaterlink LLC.If you have other options available to you, avoid using suddenlink entirely.

I constantly am having issues with Suddenlink and getting things resolved. Today, I leave work early in order to be home for an appointment to upgrade my internet. I speak with them at 2:30pm to set up my new modem and am reminded about my appointment. 4:20PM I check to see when the technician is coming out and my appointment is no longer scheduled. I speak with customer service and they inform me my appointment was cancelled because of a shortage of technicians which I was not informed of. I ask them how can they cancel my appointment without communicating this with me or rescheduling and they just say I understand your frustration... Then Im informed I do have the 1gb internet however it is only getting 170mbps.Update: In typical Suddenlink form, they doubled the price of my bill for a service charge that THEY cancelled, a modem thats been returned for 3+ weeks(with proof), and a new sub-category I found on my bill called internet services that popped up for the first time in 7months for $59.99..... That alone doubled what I was paying in total for the past months...

Bad product, slow, weak, inconsistent. Bad customer service unreasonable issues on every call, consistently try to push new products on you while you are trying to get help on an Issue.

Too expensive and still waiting on a client to get his phone that was ordered 2 weeks ago. The 800 # is just as much a joke.

Entered and asked what were we there for, rudely..I was returning equipment and needed a receipt she would Not give me one.

They completely disconnected me for non-payment without warning on a saturday night so I couldnt get it reconnected until monday. Even though they had a working card on file. No emails, no texts, nothing. They just let it go until they disconnected.

Absolutely the worst service I’ve ever had! The only reason why I even had them is because my subdivision does not offer any other provider. I don’t even see how this company is in business because they are extremely unprofessional and the service is absolutely horrible! It rarely even works! If you have a choice do not use this company I repeat do not use this company!

Very helpful and polite staff

Its been over a month of intermittent service and Im about to lose my job because they cant keep my service on

I never had service due to YOUR service dept failing to download info to YOUR receiver! I NEED MY REFUND NOW...I have spoken to 3 PEOPLE and no $$. When I signed up you TOOK my $ immediately and being in Texas with a caved in ceiling and broken pipes...I need my $$ more than you know. Contacting anyone within your corporate office is IMPOSSIBLE!!! I NEED to speak to a supervisor, but they are ALWAYS NOT AVAILABLE OR IN A MEETING...HOW CAN YOU RUN A BUSINESS LIKE THIS!! I AM DESPERATE BEYOND WORDS...HELP PLEASE!!!!!

3rd day Wifi Is not still working.

I arrived and waited for my turn i checked in with the qr code that was simpleGot taken care of and they had my account rep call meOverall a good experience

Have been using these guys since i moved to Conroe, and thinking i had gotten out of the predatory claws of Comcast. Well actual service is ok, but their overseas team of tech support its just the Worst! I mean, the WORST! i am now a 5 yr customer, with the hopes of never having to call tech support never again

Terrible!!!! I have a hearing loss so my daughter in law had to go through a phone call for me. Customer service said I had to go in person to get help. After the frustration of trying to check in I talked to someone and she said I had to pay off my phone THEN I could order a phone that was compatible with my new hearing aides. Plus the wearing of masks makes it VERY difficult for hearing loss people that read lips!!!!!!

I have been with Suddenlink for over 11years considering they are the only ones that provide services in our area. For the first 9 years I had No problems but the last couple of months has been hell. I have not had service at all for over 9 days and when I call the automated system just hangs up on me. I finally got a supervisor and all the man had to say is that we are experiencing an outage in the area but no time limit for a fix so I can not tell my employer when I will be able to work 🤬. I am still expected to pay a bill for the phone and internet that has NO connection and a cable service that goes in and out the entire show. I wish this company would care about the customer, I think they forget who employs them.

They staff at the local office are super helpful. Its not their fault that the parent company cant get anything right. It took almost 2 weeks to get my elderly father-in-laws phone working properly. During which time he was out of his medical alert equipment that depends on the phone svc.

This company is the worst. Their call centers are in third world countries where you can not understand them. They had to do a service call and though it was the fault of their equipment they charged me for the service call. This is the worst company there is. I only have them because I am forced to due to no one else being in my area.

All they want is ur money..they do not care if u services work or not..giving them 1 star is generous

I only pay for internet and I feel like that is high compared to other companies but it’s cool

We have weekly, if not daily, service outages that last for hours. Poor connection and slow speeds, even with the upgraded package. Sick of calling the service representatives and having them tell us they dont know whats wrong and cant help us.

Please be aware and please read: Suddenlink probably owes you money! I HAVE BEEN CHARGED EVERY MONTH FOR A CABLE BOX THAT I NEVER HAD FOR OVER 2 YEARS! And let me tell you WHY! So I have had Suddenlink for over 2 years now. There was a tech that came out to repair somebody else’s Internet in the apartment complex and ended up knocking out the whole buildings Internet and cable for over a week. We finally got the issue resolved and when the new tech came out to fix it he informed me that I am being charged for a cable box did I do not have. Come to find out Suddenlink has been charging me for the duration of the time that I have had Suddenlink for something I do not have! I was also told that when I initially signed up even though I only had basic cable that plugs into the back of my TV that they have to add a cable box on there to process the request for service. I want to make everyone aware of this. Anyone who only has a basic cable without the cable box needs to call Suddenlink and get this resolved and get a credit issued. They also told me that they will only credit me for the last two months. I will not settle for that!!!! I am waiting for my complaint to be processed and from there it goes to the credits department. I will be escalating this issue request that I am refunded for the whole time I have been with Suddenlink. Awful service, overly priced, horrible customer service. I can’t even begin to tell you all of the other issues I have encountered because it is a lot and all of the times I have been screwed over by this company.

Trapped Suddenlink customer for 8 yrs. Numerous issues Over the years, mostly due to extremely poor customer service. The neighbourhood I live in is in a pocket and until recently the only options for Internet was suddenlink... I think this contributes to poor customer service they know you have no other options. Most of my neighbours are also shopping now that we have consolidated and Verizon as options. I was actually in the process of comparing prices between the 2 when I received a call from a sudden link sales person last Friday. The most pleasant young man I have ever dealt with from suddenlink. Because of him and the discount he offered I decided to take him up on the offer and scheduled the appointment for installation for this Saturday. I called this afternoon to find out if sending a tech Saturday was actually necessary since my router meets requirements for the new upgraded package. Would he really need to come and install, nothing? I spoke with customer service on the phone and was actually texting someone as well. Both were snide, tacky, condescending and rude. When I asked to speak with a Manager the woman actually refused and said No...8 years ago when I opened my account apparently I came up with a 4 digit pin code, I have no idea what it is now. That didnt hinder upgrading my package and keeping me as a customer last Friday. They verified phone number, address, & my name, and ... Now, to simply inquire about the appointment I have pending apparently I need a government background check.I have contacted consolidated and have set up a change in service. I am done with suddenlink. You can upgrade service or change a package but to inquire about the appt you are put through the wringer and treated like an idiot. It is absolutely no way to run a business and somebody in upper management needs to take notice. It is past time.