ABSOLUTELY TERRIBLE, FOREMAN UNPROFESSIONAL, TOOK ALMOST 2 WEEKS, BELONGINGS WENT THROUGH, LET BATTERIES DIE SOMEHOW OR DISCONNECTED THEM FRIDGE HAD FOOD IN IT RAW MEATS, 48 DOLLARS WORTH SPOILED AND LEAKED ONTO CARPET OF FLOOR, DIDNT EVEN BOTHER TO CLEAN IT FUSE BOX COVER ON FLOORBOARD, INVERTER NOT W ORKING WAS WHEN IT GOT THERE DOORS UNLOCKED, COULDNT FIND PART AFTER DELIVERY, IF U GO THERE ITS UOUR FAULT U HAVE BEEN WARNED !!!!!!

I’ve been trying to reach their parts department since yesterday. I’m 1 hour away and I’d hate to make the trip for nothing. I called the Laredo Tx location and they were quick to answer. This sort of customer service shouldn’t be acceptable. I understand they might be busy with clients but a simple answering of the phones would be greatly appreciated.

Rear drive axle leaking grease, technician fixed non-existent front axle leak.

They did a good job got my truck fixed and running in less then 48 hours Id recommend them In the future if I need a truck repair.

I had my RV inspection here. The service guys were great! They were fast and efficient. But the payment process is very inefficient. After the tech was done with the inspection report, I went to the service office to get an invoice from them. Then had to into the main building up front to pay. There are no clear signs indicating which counter is the cashier. Once I paid using a credit card, she had to leave that counter, walk around the other counter to the end for a receipt. Then after coming back and giving it to me, I had to go back to the service center counter and give that to them. They then made a copy of it and gave me all the paperwork. Why cant the service center also run my credit card?

Only day I have off. I go there only to find out theyre doing inventory. Ive been trying to call for 2 hours, noone answered.

Nice place, nice staff, but goodness gracious the service here takes forever. I guess when you have good people you get a lot of business but this is crazy. Some guys here have been waiting 5 days for repairs and getting shuttles to a nearby hotel.

Parts person rude acted like couldntwalk talk chew gum same time2nd person great

Great customer service.

I love this shop. Weve always done mhc, but I believe French Ellison is my new go to place. Needed water pump and an air leak fixed. They found 5 air leaks (I have an older truck) and didnt charge me half the labor other place always do. Theyre friendly, theyre smart and once in the bay, theyre pretty quick compared to others. Thanks yall!

Very good customer service 👍

Calling them for a week for a part availability, after 15 minutes waiting on the phone the call just fail, I live 3 hours from them, is unbelievable that I have to drive that way to check if they have the part or not.

Rude parts man, didnt know how to use his computer

Very helpful in answering my questions. Thanks. Will definitely be returning.

I have tried calling multiple times for availability on parts and can never talk to anyone.It just says, Call transfer failed and hang up on you.In person the guys in the front really do help you out but just due to the fact that i can never talk to anyone over the phone, they get 1 star.

Sent truck to get plug wired an fix ac. Got truck back and only ac was done right. Plug was done wrong an James said he would fix it with out charging me. Came the following week and they wouldn’t release truxk unless I paid for parts. Left truck without radiator cap

They never answer phone at parts department.

Called and called and no answer. Take this 1 star

Service was good, was buying parts, 2 people were getting customers out quickly

Unfortunately, there is nothing less than one star!

I was only asking an inspection but took them 6 hours. But the parts department staff are nicer and try to help you with the parts. Try to ask for the after market parts it cost much less than the original parts

Fixed my problem in a timely manner.

Andrew in parts always helpful

Slow slow slow, took em 3 days to do something I couldve done in 3 hrs #milktheclock!

Great and quick service. Prices were reasonable

Nancy in the service department was so helpful with helping me with guidance on my truck plus the technician did a wonderful job repairing my truck I would definitely return for more repairs 👍😀

Staff is always nice and professional and truck is always ready at the time stated after diagnosis

It took 8 hrs for them to fix 1 headlight

This department is slow. You have to be on it for the job to get done or they’ll over look it

Helpful staff.

Excellent

Excellent customer service

A lot of time waiting

Want here for some repairs. And turned into a Nightmare... Every time someone did a repair... Something else broke that wasnt broken before. 4 days and now my$ 3,500 Kenworth instilled radio. Thats the one with the touch screen. Now will not work.. And it was good before. Trying to leave Friday and hooked to my trl. After 1.700 in repairs. Nope was still down. Want back in$650 more. Did I say they opened my dash to instill new air valves. And thats when everything started with my radio..

Not consistent on how long things will takeDogs aren’t allowedChanged quote pricing

Not a fan of dealerships, but, this one is better than most.

Parts department Never answers the phone

They just never answer the phone, how can you check on parts?

Do yall have a bodyshop here?!

Got here at 8 in the morning they said they would look at my truck by 1 in the afternoon they didnt look at my truck until the next day how about 2 in the afternoon and then at 5 they told me they dont have the parts and they wont have the parts until tomorrow maybe so a one day job turns into maybe a four-day job depending on how fast they work when they get the part so I wont hold my breath

Everyone very helpful, & the after hours parts guy very kind

Great people friendly really try to get you out. Part pullers need to be faster

Great customer service but try to charge things you do not authorized to do get done on a truck

I waited on hold for parts for half an hour just so when they picked up the phone they hung it right up I called back and couldnt get any one to pick up I got there at 12:58 and its me and another guy was walking up to the door they looked at us lock the door and start screaming their closed 😡 I drove from Buda Texas to get this part just to be turned away

Lord jesus. How long do I have to be on hold with parts to talk to someone? Its been 30 mins and finally gave up. No wonder everyone goes somewhere else. Take my money and go.

Mechanics are unable to properly diagnose issues on the very products they sell Was sold parts that where defective and or not needed. After the repairs on both trucks 1 made it to 3009 in north San Antonio before spraying fuel through the exhaust destroying the new DPF filter that was sold and installed, the other truck made it to the dealership gate before it broke down,. The total of out of pocket money was 10,000.00 and the other portion was paid by Premium 2000 Insurance. The dealership and the district manager could care less and obviously condone the actions of their employees. Rude, lazy and unprofessional service and the only thing they managed to do properly was take money they were not due.My advice stay far away from French Ellison Truck Center in Converse Tx “ San Antonio “

Bunch of thieves! Beware drivers!

Had truck for 2 and a half days for a PM. Didnt even have filters for a PACCAR motor in stock. Their OWN engine line and didnt have filters...epic fail.

Excellent service

Parts dept. Is top notch... service is good but can be better.

Kinda fancy place,but 2 out of three they get it wrong on my truck,they are quick to overcharge if they can get away with it.This last time their mistake would ve been deadly,they installed my steer axle kingpins wrong,after they installed them I went over to the Flying J to have an oil change,and when they tried to grease the kingpins the grease would go right out,upon examination it was determined that KW had installed KP upside down or something,went back to KW to correct their potential deadly mistake,had I not done an oil change I would ve gone and start my journey,possibly have my wheels fall off due to heat and lack of grease.No,I wouldn t recommend this shop to any one.,

Nice people good prices the place was clean and the people were very professional

Great Service... I got all my questions answered and my truck was ready WAY b4 the estimated time

I am pretty disappointed. They couldn’t even call me when my truck was done. I kept having to call and finally they said oh yeah it’s done. I basically got charged $70 for the mechanic to turn the AC on while test driving it. I had the AC compressor stop turning a few times but it’s random. This is how you test it? Another $200 to put a cable back on the door handle. I got 100 miles down the road and check engine light came back on. Not going back to sit for two days when you did about 4 hrs of work on it.

Always have everthing in stock for ur semi

Decent selection but be prepared to pay dealer prices for sure!

Needed an oddball part for a 82 W900A and Alfredo got the microfiche out and found it. Very helpful and friendly.

Service line takes forever to provide service. Could of been outta there quick and in a hurry had it not been like Walmart and only one line been open!

Good service for my 18 wheeler truck

Good service

They don’t give parts numbersSale you wrong parts and won let you return them bad attitude

Nice place for a semi truck needing maintenance.

Very enjoyable they know their job well

Took my truck in for electrical issue, Got my truck out But there I forgot to puts it back together. But there I forgot to puts it back togetherHave to go around chasing parts they forgot to put back.Update, Talked with Eddie, They were unable to locate it said theyre gonna order me a new park.

Great parts department and parts guys

Amazing People... Amazing Service!

Great customer service and no wait!!

Very professional and helpful employees

Been in business for how many years and you still only have 2 people behind the counter and a line of costumers waiting for service.

Slowest paperwork people in the universe

Excellent customer service and no wait

HiOur experience is worse with them they are making money from us and delaying the truck repair.They are also not informing us anything and doing whatever they want.i will give them no star at all.

Always gives me the run around

Nice helpful people

I always stop here and get my truck parts they have them most of the time in stock and ready to go when I get there.

Answering sucks never call you back no good

So I called to very if they have a part, they told me they have two in stock drove from Austin to San Antonio 1 hour when I walked in I was told they didnt have the part so reliable right

EXCELLENT service

Slow service and expensive

Good price on parts

Bad: however, where else do you go.

Wise staff but slow service .

Easy to use

Service place for semi

Super service, full line of parts and service

Wait too long

Good

Best

So so

K

Parts service was excellent. Other than that nobody likes the dealers for a good reason, but oh well.Parts department closes at 4pm on Saturdays not at 1

Good customer service

The colleague jortegon is a beautiful person, he treats you with very good manners, he is always happy and always grabs everything possible to try to make you go with the piece you are looking for, he is very sociable and very humble, he is a good worker, I will always buy ahy and I always look for him so that he cares for me I give him 100 stars for me he is the best

All of his staff is spectacular, especially Mr. Ramiro ... to whom I give a thousand thanks for being such a good professional and friend ... I must emphasize that the prices of the parts are almost 10% more expensive than in other places ... but in Finally the deal is special and they repair you efficiently ... I recommend them

Very good service

They do not have parts

Very good service

Excellent place, good service, good prices

Byen service