Had my widebody kit done and this way the finished work, took it back up there and it’s even worse to be honest just go to a professional bunch of janky people

A huge shout out to Aaron Runyan. No hassle, no pressure. Has made me a very happy lady. Great customer service. Detail shop did am amazing job.

Amazing experience! Im a disabled vet, and these guys went above and beyond. I had to have a certain car and they found it. No only got me the right car at the right price, but also customized and serviced my other vehicles as well. Big shout out to Jeff Goines the sales manager for taking good car of me. And a big thank you to Mike and Matt in service for staying on top of everything. Best experience Ive ever had at an dealership! Thank you guys so much! -K Remely

I had a great experience buying a vehicle here. Aaron helped me out and made me feel comfortable and not pressured into buying. The staff was seamless in their approach and got me in and out without a hassle. I will go back in the future.

Aaron was the biggest help! He was not pushy in anyway! He was very willing to help us find exactly what we wanted! He kept us in mind and called as SOON as he had one traded he thought we might like. We couldn’t have asked for a better salesman or dealership to buy from! We worked with Jeff, Cliff, Aaron & Shannon. They were all so amazing. They made us feel completely relevant and welcomed. We know we can always contact them when we need to. I highly recommend visiting MSA Hot Springs to see Aaron!

We cant say enough about our buying experience with Motorsports Authority, Hot Springs, AR!! Jalen Jones went above and beyond to make our purchase a very pleasant one! I would be remiss if I didnt also mention Cliff Dickerson and Shannon Skidmore in their assistance as well. We wouldnt hesitate to purchase from these folks again. They wereconsiderate, very responsive and exceptional in every detail of our buying experience. What a breathe of fresh air!!

Ive gone here a couple times and they make an effort to provide good service. Pricing is also fair. Sometimes its difficult to get a hold of them but they are probably there.. just keep calling.However, there are occasional issues...Ive had high flow cats and a catback installed as well as a cold air intake.One or two of the issues would have been fine, but when they pile up it becomes a larger issue.The first install I had I left the car there almost the entire day before being contacted and told they havent started because they got stuck on another install.They also offer a loaner vehicle as theyre owned by Crain Hyundai, or a drop-off/pick-up if no loaner is available. Its common to not have one available. If I was told I have to arrange my own ride I would do that but when Im told otherwise I expect whatever Im told.I dont think its directly MSAs fault, though. I think Hyundai should allocate a certain amount of loaners to MSA. The good news is that they recently obtained 15 cars, from what I heard. Maybe this will allow for them to have them more often.Once I had been dropped off and once they were done they never really contacted me. I called and they told me they were putting the bumper on as we speak. I think they should have called before they even started putting the bumper on so I can get picked up. Turns outs they no longer do pick-ups past 4. However, they arranged one anyway by just taking a Hyundai off the lot and getting it done.Nothing wrong with the catback and high flow cats install other than a few smudges here and there I wiped clean. Not a big deal.The intake install had numerous issues. When I arrived they didnt have my radiator cover bolted down and I pointed it out and it was immediately tightened -- again, no big deal.They broke a screw head off in my MAF sensor and didnt bother replacing it. They didnt align the couplers evenly so it looked a little weird. I also had a CEL and code about the passenger throttle actuator control. The Stillen Gen3 has been installed on countless 370z and G37s and doesnt have this issue. They did allow me to come by and have the screw fixed as well as the couplers but said they wont be able to fix the code. During the time of this install my custom grille was also loosened at the top. I found out later that it was missing a screw on the top, for some reason. When I installed it, the screw was there and the grille was flush and stable. I added a screw once again to resolve the issue myself.There was also a minor scratch on the driver side intake (I paid to have it powder coated before bringing it to them) but it was not too bad and it was real close to the front of the vehicle so I didnt make a fuss about it. However, when I came back to have the screw they broke off replaced and couplers aligned, they scratched up the passenger side intake a decent amount. Thats unacceptable to me.They are always good people in communication and will take the time to listen to you explain anything you specifically want done -- but with the combination of issues with install service and difficulty contacting them as well as arrangement of rides and inability to always keep appointments.. its just too many things at once.After they replaced the screw, the code for throttle actuator control didnt appear but I started getting a rear passenger window up remote code. Something theyre doing under there seems to be throwing codes in my car. It doesnt necessarily mean they broke it.. maybe it had to do with disconnection/reconnection of battery and the ECU freaking out for some reason.The alignment overall of the intake and exhaust was beautiful. They do definitely pay attention to detail as far as placement.They also dont get the interior all dirty, but they do move my seat every time. Im tall so I can understand them moving it closer, but it seems like they could drive it the short distances they need (and not even on the streets) without changing my seat position. Im not sure on that one because I dont live life that short.

Thank yall so much for doing my truck so much better. Defiently recommend. Guys were very helpful had 1 little bubble in the driver side I let them know he came out removed the bubble. Windows look AWESOME. ❤

Had a roof wrap done on my honda accord. Great job

Great place. Ive known Bryan a long time. Nothing but great work done here

My family and I had a great experience! The atmosphere was so welcoming! Our salesman, Aaron Runyan, was remarkable in helping us achieve our goal.

I had a great experience friendly environment. Aaron Runyan is great and put me in a beautiful 2018 Chevy Silverado. The atmosphere was VERY positive and welcoming.

Working with Aaron was easy because it was a very relaxed atmosphere, no pressure at all. The owner of Hot Springs MotorsSports Authority personally came and spoke with me on my first visit to their store.

We had a side by side wrapped... they didn’t tighten any of the screws on one side where they couldn’t fold the wrap they just patched it together with pieces and also left off the dry storage box completely and I had to go back to the shop to get it... not to mention some screws missing... the price was reasonable but they told us they lost money on the job but I can send pictures of the “patchwork” would definitely not use again!

Purchased a 2020 Sonata off the showroom floor that had the blacked-out package and other accessories added by Motorsport Authority at Crain Hyundai in Conway. Also, purchased the ceramic tint for the front windshield installed by Motorsport Authority. The initial installation of ceramic tint was marred and required removal and reinstalling. The initial blackout started to unravel within 30 days aftet the purchase of my new vehicle and required getting corporate involved to address the issues surrounding the aftermarket tires and the blackout package. Motorsport Authority repaired the blackout package and I returned the vehicle the same day for a reinstall. Approximately two weeks after the final repairs, the blackout package is unraveling again and Rob from Motorsport Authority is ignoring my text message.The company will not stand behind their work nor provide warranty coverage for their products. My advice is have your aftermarket work done by professionals.

This place likes bait and switch they offer $500.00 gift cards but when you ask about it they make up lies to not give it to you even after you buy a car. Go else where they are not the only dealer.

It’s been about 4 months after they applied PPF to my car and they did a great job with it. Quick turnaround and good communication throughout the process and there have been no follow-up issues. Highly recommended and they have experienced personnel who will make the best decision for your car.

Brian and his team have gone out of their way to help my friends and I several times, and did not charge me a penny. He is very knowledgeable and what he doesnt know, he will find out and get back with you very quickly. I have never had a bad experience with MSA. I appreciate all that they offer and do for automotive enthusiasts in Conway.

Great people, quality of work is outstanding! I would highly recommend MSA to anyone for simple window tint jobs to high complexity repairs or modifications such as suspension systems or vehicle wraps. The storefront is very attractive and the staff is beyond helpful.

One of the best places to get a Tint Job at great prices. Also have any optional part you could want they can order for you car/truck/jeep you want at great price and fast. They also do custom jobs and install!

Very professional, great to work with. Always does a great job on vehicle accessory installs and customer service.

Very high quality work, Brian and the staff are wonderful. These types of businesss are the reason why people love to shop local. MSA participates in the community and helps makenconway a better place. You can trust them.

Brian and the guys at MSA customized numerous cars for us at Kia of Conway. They are friendly, professional, and experienced in what they are doing. Weve always been impressed with the work done by these guys and loved working with them.

Great parts at awesome prices! Known Brian a long time and hes always been a good honest person to shop with..

UPDATE.....refund finally arrived in mail and was not for entire amount I paid. I paid 81.56 and received 75.00 back. While its not an incredible amount of $, its the principal of the matter and that I was told I would get a refund not a partial refund. It is pretty bad to have to go to this level to let everyone know what a headache this adventure has been. We have been loyal crain buyers (5 vehicles) and get vehicle serviced at crain as well, so they definitely get $ from us. Sure wish this could have ended differently.Had 2 front windows done on a brand new vehicle. After first visit there were bubbles in both windows, so they agreed to strip and redo. Once second visit was done had bubbles yet again! They offered to redo a third time or strip and refund our money. We opted for refund due to inconvenience of only being able to take Monday thru Friday, wait 2 hours each time (they did offer loaner for third visit once i let them know i was displeased and how inconvenient this was) and the fact that they have already been done twice. Once I got windows stripped and was getting ready to leave i was notified that they would mail my money back. Well here we are 3 weeks later and no money and no return call after several attempts to contact them. Very disappointing! You would think that if they can build a truck for SEMA they would be able to get some tint right.

The service was done unbelievable fast. The people are very friendly.

I’ve been waiting on a return call for 3 days now they said they would call me back the next day I’ve called everyday since only to have no one call me back BAD BUSINESS!! I will carry my business else where.

I bought a light bar from these guys, there was a problem with it, no fault of theirs. They stood behind the product and took care of me. I would use them again.