It is always a great experience when I take my Highlander in for service. I am greeted with a friendly smile. Everyone is always very courteous and helpful if I need anything. The lounge area is very pleasant as I wait on my vehicle. I recommend Cumberland Toyota for all your Toyota needs.

Worked with John Fielden to get exactly what I was looking for in a 2021 Tacoma. Could not be happier with the process or product. He did everything possible to communicate with me where the dealership stood in getting the truck in stock. It was a very smooth process and worth the drive from the Nashville Area.

Appointment was made via email and the business was busy. We actually were not there as long as I anticipated with the amount of vehicles there for service. I always receive a discount because I purchased my vehicle new from Toyota. Discounts are good with prices increasing.

We had been researching and looking at various cars since April 2021. I knew I wanted a hybrid. After viewing Consumer Reports, the Camry hybrid consistently outscored all others. The decision was made that we would purchase a Camry Hybrid XLE. We found Cumberland Toyota online and then was recommended by a colleague. We were fortunate enough to have Cody Thomas as our salesman. Cody was absolutely amazing. He kept in constant contact with us trying to help us in anyway we needed. He made us feel like we were family. I would highly recommend Cody to assist a customer on a Toyota purchase. The process of buying the car went very smoothly with the assistance of Josh Lawson. He was very helpful and extremely kind to walk us through the paperwork portion of our purchase. He was extremely easy to talk to and answered any questions we had. We felt so at home and welcome. We will definitely go back to Cumberland when we buy another car.

My sales guy Cody Thomas was exceptional through the whole process of buying my new Tacoma. His partner Joshua Lawson assisted in doing all the paperwork and explaining all the details. These two guys make a great team. Thanks for the great service Joe & Maria

Excellent service!!! They wereable to get my vehicle in last minute. While waiting the manager spoke to my husband about several vehicles. One of the other salesmen even gave my husband a hat. Cost was also very reasonable.

I am satisfied woth their service, very helpful and welcoming people, it was a nice experience today when I went for oil change 😀

Car wouldn’t start and kept dying while driving. Was able to get to the service dept late in the day, after 5:00. They took care of my car immediately and replaced the battery and assured me the alternator was working properly. Only there a few minutes, went through the express service lane and it is as advertised express and quick. Travis helped us and he was very friendly, quick to diagnose the issue, and efficient and fast as he got someone right away to replace the battery. Hey they are quicker than Autozone and way more knowledgeable. Thanks Travis for always giving good service and getting it right the first time and every time we come here

My husband and I bought a new 2021 Highlander. Our entire transaction from start to finish was one of the best car buying experiences we have had. Vanessa Neal in sales was great. She is very professional and follows through on questions. I recommend this dealership. No hassle and no games.

Great customer service. Salesman was very helpful and answered all my questions. Definitely a great place to shop for a new vehicle.

Very happy with mark shirk for doing all he could after my purchase. Very professional and caring.As far as returning phone calls from management… not likely gonna happen!But major thanks to mark for helping me with my concerns after my purchase

Cody Thomas helped us with our 21 Camry. Very knowledgeable, organized and explained everything and function of the cars features. We feel great about our purchase. We just showed up to sign papers, Cody took care of us! Cumberland Toyota is a great bunch of ppl. And, Cody is great at his job! Stop by and see him.

Very friendly and fast. The service is always on point. I have been to other Toyota service and Cumberland Toyota is the best.

Traded in my truck for a Jeep Grand Cherokee. Super friendly service, stress free car shopping, and excellent Customer Service! I would 100% recommend to anyone looking for a new/used vehicle.

Love Toyota Cumberland. The customer service is great!! The staff is friendly and attentive!! They always take me back home and pick me up once the service is done. I appreciate all that they do!! Staff is wonderful!!

Ill start by saying that I was asked to make an appointment for my recall. When I called I asked how long it would take to complete. I was told that I had a second recall and that it would take 2 hours to complete both and that they needed to order parts for the one. I was given a choice of a few time frames a few days later (on a day I picked). I settled on a 10:00am appointment due to the fact that I live 40 minutes away. I arranged for a friend to pick me up. I waited for a call. 12:00pm rolled around and still no call. I assumed that they were running late and would probably finish after they got back from lunch. At 1:26pm I called and asked how much longer it might take as I stayed local. I was then told that they were really busy and it hasnt been taken back yet. I was also told that they werent sure when they could get it in and maybe in a hour and it will definitely be done today. I asked what time they closed and was told 7:00. Im not sure why they made me make an appointment to get the recall done if they planned on doing it whatever time they felt like it. It would have been less frustrating had they explained the situation when I dropped off the car. They could have mentioned Im sorry but we really overbooked todays schedule and we probably wont be able to get to you until much later. I would have gone home. I guess that was a little to much to ask for. After discussing it with them and telling them that this was bad service and that I would now head home I received a phone call at 2:19 telling me that my car was ready and that who ever told me that the work would take 2 hours was wrong. I had just made it home a few minutes ago. I do like my car (not purchased at Cumberland Toyota) but I will never be back there again.***edit - If the response you gave was actually true and you actually planned on doing something about it then you would have fixed it by now. If you actually look at the negative reviews you have gotten over the years most are about the poor service received by your service department. This shows that you are both aware of the situation and also consciously deciding not to do anything about it. I also work in a service field (not automotive repair). If I treated customers with the disrespect for their time by ignoring the appointment times we agreed upon we would soon have no customers. You rely on the good name Toyota vehicles have and do not care about your customers needs after purchase

We looked far and wide to find the new car my wife wanted. Cumberland Toyota had the only RAV4 Limited within 300 miles of Atlanta. I called Brandon Wacker and we talked for a bit. We made the drive up the next morning and couldn’t have been treated any better. The whole process of trading our car and buying the new one was seamless. We were on our way back home in no time. We are very happy with our purchase and the way Cumberland Toyota’s staff worked with us. I would not hesitate to recommend them for your next car.

I had been looking for a Toyota Highlander hybrid and discovered they are hard to find. Cumberland Toyota had the vehicle that I wanted. I called and left a deposit on the car. I provided them with information about the cars I would be trading in. (I am going down to only 1 car). When I arrived the Highlander was ready to go and the paperwork was nearly complete. We went over it and since the price seemed reasonable we finished the whole transaction in about an hour. It was a very pleasant experience. Also, I have only had the car for a day but it seems perfect for me.

Buying a new car is sometimes a very trying experience, and sometimes may bridge two or three days to iron out a deal. This is not the experience that we encountered with Cumberland Toyota, the sales staff (Brandon Wacker was our sales rep) was well trained and very efficient in serving our needs. We spent about 4 hours from test drives to driving away in our new Venza. Could not have asked for more.

Everything went well. We were early on our appointment but the technician checked us in and got started on our Highlander. He also took time to explain a couple of features on our car. Great deal on new car services.

Very fast and efficient service. Service centre went above and beyond to address vehicle issues. Wonderful people!

Love love working with Roberta! She makes each transaction a breeze! She also takes the time to learn exactly what each person wants in a vehicle! Hands down she’s the best!

Venessa is awesome to work with! She made everything super easy and quick. Would highly recommend her and shopping at Cumberland Toyota.

Toyota Service Depatment was great! Joby the Toyota service manager, is one of the best people to deal with at the whole Cumberland automotive group that you can find hands down. The repairs to my car was done in the amount of time I was told and no problems. The Communication was fantastic, I will definitely be doing business there again in the future.

We purchased a 2018 RAV4 today from Clay Evans at Cumberland Overdrive Toyota in Cookeville, TN. Absolutely love the vehicle!From start to finish on the purchase, Clay was so very helpful. Probably the best experience me and my husband have had at a local dealership. Thank you Clay for all your help and answering all my questions.

Fantastic service! You can tell these folks really take pride in what they do. From the management to the sales folks it’s a great staff all the way around. If you’re looking for a vehicle ask for Clay! He will help you anyway that he can. I would highly recommend these folks to anyone!

I arrived at 6pm on a Friday and everyone at the dealership jumped in to help us. They went above and beyond the call of duty. The team is knowledgeable, professional and friendly. Jenny (in Service) Was/is awesome. The price for the work performed was reasonable.I highly recommend this dealer

Got in, got out. Very easy experience. Other than the bathroom leaving something to be desired, great experience 👍

Travis was awesome. He kept in touch with me the entire time they hadmy truck. What a great experience.

I had an appointment to get the tires rotated on my almost brand new Highlander - probably a 30 minute job. It was almost two hours by the time I got my car back - and if I hadn’t gone to see what was going on it apparently would have been even longer. Unacceptable waste of my time. If they were that far behind I would have gladly rescheduled. This is completely disrespectful. I only gave 2 stars because (I think) they did rotate my tires. Maybe. Oh also - I’ve been in for scheduled service twice, and this happened both times.

Took my moms car in for oil change yesterday. It was pretty fast. They did a good going over with topping off fluids, rotating tires and even checking pounds of air in tires and adding air to make them all the same. When I called to make the appointment, $50 something. Actual total was almost $90. I can live with that. What I did not like is being ignored as workers came in and out. It was like I was invisible. Also, did not like the fact that my mother is on oxygen and we had to play hide and seek to find her car

Talked to Brandon, he met me when I got there. He showed me exactly what I asked for. No pressure. Of course, Happy to make sale

I had the 10,000 mile service done for my vehicle at Cumberland Toyota and it was easy to schedule and done quickly and without any problem. They are friendly and helpful.

I have a 2019 Highlander my son bought me and it had 8300 miles on it, so I took it in for the 10k/15k oil change and check up. Cumberland Toyota was fast, friendly, efficient, and the Service Person gave me info to have an accessory added by going to the Assessory store just past the Cumberland Chrysler lot.Before I got my Highlander I had been driving a Dodge Caravan my dad had bought from Cumberland Chrysler. The excellent service I got from Cumberland Chrysler Service department, and how they still take care of my mom there is why I wanted to take my car there. All of the Cumberland Auto dealerships and service departments are top notch, most honest auto dealership I have ever dealt with. I will always buy from them and use their Service departments.

I needed to get the transmission serviced in my 2012 Toyota Camry. The team here was very professional and got me in and out quickly and with no hassle.

They are always friendly and helpful,McKayla went out of her way yesterday to try and help me!!

Cody made buying so easy!! I even had the car brought to me at work and he drove my mini away into the sunset. Super simple and no dumb stuff to deal with! He didn’t make me feel stupid cause I totally didn’t know how to work stuff on my truck plus he was nice and respectful.

Cumberland Auto is amazing!!! Ronnie is the best sales person in the world—very kind, resourceful and knowledgeable. Thank you Cumberland-Auto for my first car experience!!

Had a wonderful car buying experience with Cody. It was so easy that I got it all done on my lunch break. Highly recommend heading Cumberland Toyota for a hassle free car buying experience.

I had a fabulous experience here buying a car! It was an easy and smooth process with very kind workers!! Definitely recommend!!

Cumberland Toyota fit in a mileage service appointment for the same day and had me back on the road in less than an hour. Outstanding work that is very appreciated!

Showed genuine care with providing a great learning experience with our new car.

Excellent service. Erica was more than helpful and kept constant communication with me on the progress of the service work. Great experience!

AMAZING AMAZING AMAZING!!! Cumberland Toyota never disappoints! Josh found the car I wanted at the price I could afford! Super simple process and free maintenance for two years with my new 2021 Camry! These people ALWAYS have my Business

Patience with my decision to drive several vehicles and detailed explanations for all of the basics and bells and whistles as well as picking things for me to look at that fit my description of what I was looking for…P.S. Ms. Love is AMAZING!!!

I came in for an inspection and scheduled maintenance. My car is new to me and is a hybrid so wanted to ensure I did not miss anything from my pre-purchase inspection. I was treated with respect and the price was reasonable considering it is a dealership. Come to Cumberland, they will treat you right.

The best experience I have had purchasing a vehicle.. Very straightforward and easy process.

Great experience. Very fast service. Vanessa and brandon were very easy to work with and knowledgeable.

Fantastic service Joshua was extremely helpful and provided amazing information.

Started off as a great experience with them for being a out of state sale to a pain in a matter of weeks. Granted i may have lost my title or it wasn’t sent to me, regardless I’ve got this dealership plenty of times over weeks just for them to argue with me about when they sent the title. Regardless they should have been helping me get a new one instead of arguing with me about when they sent it. Do not recommend this place if you’re out of state looking to purchase a car. They argued with me for weeks when all i wanted was to talk to their title person to see if i can get another but they argued about when they sent it. Very unprofessional when it comes to that.

Helpful service area clerk from start to finish. I am an older veteran’s widow & appreciate those who help me who are courteous & pleasant - she was! Explained why I needed new windshield wipers very patiently & looked up my maintenance contract to lower bill. All in all - great service!

Fast. Worked with my work schedule. Paperwork was pre-done and I spent only an hour on the lot.

It takes a little longer than the other oil change places but I feel confident that it is done right

The service was just outstanding. From beginning to end, I was treated as a valued customer. Jenny Furton took great care of me. Thank you.

Went for help with a tire that had a screw in it and the girl didn’t want to help me. She threw some air in my tire and said she didn’t see anything. I even showed her the difference in the pressure. Riley Wanted me to come back when they weren’t so busy.I was prepared to leave the vehicle and I had to go back in with a picture of the screw and a gentleman actually helped me. A couple hours and I got a call that it was fixed. I just don’t understand turning people away who are willing to work with the demand in workload.

Very professional and helpful sales man happy with my trade in price and price of new car couldn’t ask for more I hope same goes with service department all will be great John Fielden was recommended by my son who he’s dealing with Thanks Danny

I was in Tennessee away from home. I experienced a problem with my RAV. My main concern was getting back home up north before the storm. It was pretty late in the afternoon when I called Cumberland Toyota for help. They told me to come right over. When I arrived, the Service Advisor took my report then brought my vehicle back to Service. The Mechanic looked my vehicle over, conducted an additional safety check and ensured me my vehicle was safe to drive home. And they did all this, complimentary.I cant tell you how relieved I was after leaving the dealership! They treated me professionally and compassionately. I will remember these folks when I move to Tennessee. Their actions that day just won me over. Thank you very much Cumberland Toyota!

Friendly,efficient and fast service, didnt try to sell me anything I didnt need.my only place to service my truck!

Had a great experience at Overdrive USA in Cookeville, TN. Drove all the way there from Knoxville to test drive a rare fully-loaded Infiniti QX60 Hybrid (which we bought! :-). Staff were friendly and attentive, had the car ready for us when we got there, and were very helpful. The price was Good and they took care of all the title/registration paperwork, and included a very good 150,000 extended warranty for us. Thanks Folks! :-)

Great customer service and car buying experience. Christy was a great sales gal to work with.

What a wonderful experience my husband and I had at Cumberland Toyota purchasing a new vehicle. We were very impressed with Brandon Wacker and his working knowledge of the vehicles we were considering. He was professional from beginning to end. The sales manager was also responsive and certainly on top of our purchase. Not only did we get a fair trade but felt they gave us a good deal overall. They promised to get something added to the truck and had it ready just when they said it would be. When we picked up the truck, we were in and out in about an hour. Never have we purchased a vehicle as quickly and smoothly as this one. Cumberland Toyota we will be back. Thanks for treating us right!!

The absolute best dealership service department experience that I have ever had! Professional in each and every way. We recently purchased a used Toyota 4Runner and asked Cumberland Toyota to provide service for a list of preventive maintenance items. I could not be happier with the results and the price point. Excellent place to get your Toyota vehicle serviced! -Erik

The service department was very helpful and efficient in assisting with my problem. I was very pleased with the entire experience. Thumbs up to the people at Cumberland!

We Love our Toyota family!!! They have always treated us with respect! Definitely would recommend them when purchasing a vehicle!

This vehicle purchase was very easy and stress free. Toby was amazing. Andy the financial guy. I have never been in and out of a dealership so fast. Thanks guys. Yall rock.

Let me make one thing perfectly clear, Jenny in service is the best thing going at that dealership. She ALWAYS takes unbelievable care of my entire family. Give that girl a raise!!

I scheduled a maintenance appointment for an Oil change and alignment on 3/4/21. I dropped my vehicle off early and was told they would call when it was ready. I came back 30 minutes prior to closing, 4.5 hours after leaving my vehicle, and they had not even begun the alignment. I don’t feel confident that they completed the alignment in less than 30 minutes when a standard alignment takes an hour minimum. I was charged the full price for an alignment with no proof it was completed, the service writer informed me their printer was “broken”. I am not happy with the level of service received regarding the alignment.

Love love love our RAV4. Brandon and Josh were so nice !

My 25,000 mile service on my 2018 RAV4 was very quick today! The young woman who checked me in/out was very courteous.

Josh was great he went out of his way to find me exactly what I wanted. Very professional look forward to business with them in the future.

My husband and I bought our first new car here from Fred Riddle. Everyone on the staff was incredibly considerate and helped us understand every step in the process. If you want to buy a new car, come here!! And talk to Fred!!

The staff is very nice and customer service oriented! Gave me appointment at a last minute request, as car was leaking oil. Fixed in no time! Thank you!

We bought our second car from David Gist at Cumberland Toyota and as always smooth business!

I called Cumberland to inquire about a very difficult car to source. I spoke with Christy who could not have been more knowledgeable and willing to help - even though the dealership did not have what I was looking for. Christy was kind enough to call me back with a list of dealers across the country who might be better suited to help. All this work, knowing she could not sell me a car at this time. I am very grateful for her willingness to connect me with other dealers asI was able to source the car I was looking for. While, I was unable to directly conduct business with Cumberland I am writing this review to make sure people know this dealership has awesome people. Christy was a pleasure to talk to and learn from. I am super grateful for her willingness to help me. Important to note that I never asked her to share names of other dealers who might help. These are the kind of people folks should want to do business with. Thank you Christy and Cumberland.

Great place to do business. I wouldn’t take my 4 runner anywhere else.

Honestly the best dealership in the area! John will definitely get you taken care of!

A+ service total deal on my 21 Supra was complete in under and hour . John fielden is differently top notch.

They gave me a ride to work then I picked up my car at lunch. It was very convenient.

AS ALWAYS A GREAT EXPERIENCE WITH CUMBERLAND TOYOTA !PRESTON ANGLIN

Roberta and the staff here were very helpful and informative about my new purchase! I would recommend them again to anyone!

Terrible experience, horrible communication, dealership does NOT inspire confidence. Would never have service there again

Very good experience this time - Fred Riddle is on top of his game, if it had not been for him, Im not sure they would have taken the problem seriously. The problem had existed from the day I drove the car off of the lot and the maintenance people just didnt think it was a problem. Kudos to Fred!

They did a diagnostic test I did not authorize and charged me 196.90 for it.

Excellent experience! Everyone is extremely respectful and helpful. No hard sales pitch or games - they understand the importance of listening to their customers and treating them right. By far the best car buying experience I have had to date. Purchased a RAV4 hybrid for the wife and she loves it.

Very friendly! Excellent service! Would definitely buy a vehicle from them again!

Went to express service for 10,000 mile service. Got me right in and very friendly staff.

Very fast and great service.

Quickly and friendly service on my oil change. I’ll be back!

Big thank you to Brandon Davidson and Caitlyn Morrison who helped us get a new minivan! We told them exactly what we needed and they went to work for us right away. The van was delivered the next day and is perfect for our family! Thank you so much!

My experience with Cumberland Toyota was amazing! Venessa was so helpful and very communicative. I love my 2021 Camry!

Clay at Overdrive was a gem! I couldn’t have asked for better service. He was very patient and understanding even though I was indecisive on pulling the trigger on such a big purchase. Got a 2013 Kia Optima with 39k miles! I am excited to drive my first fancy car and I would highly recommend seeing Clay at Overdrive! Cars are priced to sell!

I want to give a big thank you to Fred and Dusty for helping me every way they could to get me my car great friendly service

Had first appt. scheduled on Friday due to a recall. Left car for the reccomended 2 hours. Came back, two hours later only to find out our car hadnt been touched and it was closing time. So another appt. was scheduled for 8 am the following Wednesday. Dropped off my car at 8 am only to find out it hadnt been put into the schedule. Getting upset at this point. (I worked customer service management for years.) They did give me a loner car, worked me into the schedule and got my car back later that afternoon. Employee was polite and understanding.

Fred Ridder is a man of his word. Information was up front, truthful, returned phone calls in a timely manner and patient. Will definitely be a repeat client.

I couldn’t have had a better experience with a dealership or sale person. They were so efficient and very friendly. Toby was the best!!!

Best experience I ever had buying a vehicle no hassle what so every

The sales people along with the finance department, were beyond amazing. No pressure or being pushy. David Gist has to be one of the most energetic, nicest guys u will ever meet. If ANYONE is in the market for a new or used car, see David Gist. We drove from Kentucky to buy a vehicle from this dealership. You DEFINITELY can’t go wrong with this awesome place.

Had an appointment for service, 15000 mile and factory recall, dealership got me a loaner for 3 hour service. Good work very accommodating.Would use again and recommend this Toyota dealership for service.

Brandon is a wonderful sales rep and the total experience was very positive...we are pleased with our Venza!

I love Cumberland Auto for all of my vehicles needs!!