Sold a defective radiator - returned a couple hours later after leaking out all purchased radiator fluid and emergency purchase of transmit fluid to get back to store. Only other radiator in stock was $40. More and would not comp or discount the additional fluids needed to be replaced for a second time. Costing over $100. More and a whole day of stress.

Great service for deliveries!Super fast to deliver as well. They allow overnight parking, too.When deliver, please make sure yourselves to be seen while checking in to ensure your priority with the fork lift operator.There is a will call entrance sign board where big rig entries are supposed to be. Dont follow Google maps as they will lead you to wrong entrance in case if you are hauling a 53 feet one.Overall, Im impressed with their customer service and back up room for easy get into a dock.Keep up this good work, management and staff!!I personally appreciate your professionalism!!☺

Excellent Customer service. They go above and beyond to help you.

Amazing employees. I got stranded in the parking lot with a flat tire and they had exactly what I needed and were cool and friendly. Thanks.

Most of the time the store is great...the last two times I was there the younger guy behind the counter was extremely rude and made me feel as if I was inconveniencing him. I went back today to return a radiator hose hoping he would not have been the cashier I used but he was and yet again, his attitude led to me cancelling the other purchase I had started to make. Such a shame.

Had the part I needed fast and very good service.

Went up there to buy a evaporator and poor customer service after driving an hour out there just asked for warranty details and apparently employee 105 could not give me an answer and raised his voice as well to tell me he and his coworker could not tell me warranty details. Very disappointed never going there after they told me if it messes up just bring it back like what kind of service is that.

Went here and service was quick. They also offer a military discount. Only went for a small inexpensive part but definitely good to know for future purchases. Plenty of stock and tool sets were easy to find.

Professionaly Friendly. Very good.

Very poor customer service. First made me wait to drop off car batteries which Napa doesn’t pay for, then made me wait to pay for my wipers and again to put the wipers on the car which I ultimately couldn’t because it wasn’t worth waiting over 15 min. I will never go here again and encourage friends not to. Two guys there kept skipping me for others to do a 2 min job for me. Very poor.

This location is well organized

Called ahead to check on part availability. They said they had it. Drove 35 miles to the location......they didnt even have any in stock. Currently driving another 30 miles to a different location.Thanks for making us go nearly 80 miles round trip unnecessarily, Napa.

The guys here are awesome. Always helpful.

Best hands down for price and quality

Older white men making clouds of cigarette smoke to breathe when trying to enter not appreciated. Their demands of an answer to their question How ya doing? is invasion of privacy. otherwise NAPA is awesome

Friendly people. Didnt have what I needed but did there best to try and help.

Just another day at work

Complete professionalism. You dont expect it, especially not in 2020. But Genuine Auto Parts or Napa, this is what they deliver. Good location, great prices, knowledgeable counter people. And no, I dont know any of them, nor am I related.

Ive had better experiences at this store in comparison to today. Although the store always has what I did and been helpful with my needs, the cashier provided a poor experience. He did not give a greeting nor did he return one and definitely did not thank me for the purchase. Poor representation for the company.

Good ser.

Fantastic service. Local NAPA is closed on Sundays and was in a bind looking for some harder to find parts. Larry has great customer service skills and is extremely helpful. Got my parts and got back to the job at hand in no time. Thanks guys!

Excellent Customer Service. Professional, courteous, and extremely knowledgeable staff. Thank You Larry. Product pricing and availability is best in the DFW Area!

Depends who you get you will get very bad customer service. Wish another store had the part I needed in stock so I could spend my money somewhere else.

Good service and very fast

Highly recommended. My family and I have been buying parts from Napa for many many years. My grandfather and father would always do business only with Napa because the great quality parts they sale . Never had issues with a part or service. Costumer service is always satisfactory.

I got al the parts i needed.

Quick and easy. The guys helping me understood what part I needed and helped me out. Great customer service. Keep it up NAPA

Great place to purchase car parts. Strongly recommend!!

Thank you NAPA for allowing overnight parking. I read a different post informing that this facility allowed overnight parking and I trip planned accordingly. I arrived late evening (about 6pm) the day before my delivery. I double-checked with a warehouse worker about me parking overnight and they could not be any more welcoming. Next day I was unloaded fairly quickly and was on my way to the next load. Drivers, traffic in the area is brutal! Construction is always on-going. If you are delivering here be cautious with planning to shut down at a nearby truck stop as they get filled up pretty early. God speed!

This store is awesome, all the people are knowledgeable and ready to help out. Larry went above and beyond to help me while my battery was down provided all the tools as well. This will be my go to store for any auto parts

Excellent service. Guys went above and beyond for me tonight by helping me with a car issue I was having. Lifesavers!

Always great service and attitude.Management reading this should note the quality of service that can be found in this store. My preferred place for car parts.

Great store always got what you want if they dont have it,it wont take long for it to make it to them in the blink of an eye 🤙

I called to ask a question about returning a part that I bought online. The girl I talked to who never gave her name acted surprised to hear that NAPA does indeed sell parts online and hey, they even ship them to you. She had absolutely no clue that the company she works for sells parts online at their online store and mails them. Wow. NAPA is terrible. Autk Zone is much better in every aspect of the parts world when it comes to customer service. Learn how to do your jobs.

Get place very helpfull,Night crew....Day crew not very help full

A little higher price on most items. Service is slow and counter guys dont seam to be in any hurry. Waiting lines are at least two customers deep. There is no dedicated check out person so you are forced to wait in line behind someone that doesnt know what part they need. The place is clean and tidy for sure. Good quality parts though.

Had a great experience at Napa in Coppell. Denise was a great help in getting me a new battery for my car. I really appreciate all his help and knowledge.

Stopped by several times to get stuff for our cars. Staff always friendly and helpful. Never had to go else where to find what I needed.

This store goes way above a average parts store to get you taken care of. I deal with several parts places I have to say this is the BEST. I THEY DONT HAVE WHAT YOU NEED THEY WILL FIND THE PARTS FOR YOU AND GET THEM TO YOU QUICKLY The staff very friendly always gives me outstanding service THANKS RICK AND SCOTTER😄😄😄

NAPA. KNOW HOW !!

These guys are awesome. They are very professional and they seem to enjoy their jobs. I have never gone there without receiving great service.

Very knowledgeable and helpful staff. Great selection!!

Very good dispatch

Love this location! They are always extremely helpful and never make you feel inadequate for being naive about an issue/problem. Highly recommend going to them for any questions or any parts you may need!

Great to go to napa and behind them is actually their warehouse. So no problem with inventory availability.

The service was quick the staff were friendly. They provide awesome service in affordable price.

Had batteries go out on my truck while traveling. They had all the tools I needed and even which side Id the building to park on out of the wind

Ive always had great experiences with NAPA than any other part store. Fast deliveries from their distribution hub to the customer, great customer service once you walked inside, great deals on parts and friendly.

Good place for needed auto parts.....they are fair priced....much better than the dealer

Over the years Ive hesitated to call any company because of the extremely indifferent attitudes and poor service I get on such calls. I chanced a call and got Steve. While my question was rather easy I expected an oh my he just wants touch up paint attitude. Instead he was very polite and helpful. He didnt mind checking out my request.Telephone attitude is as important as in - person attitude.

Amazing service. The assistant manager showed me 4 parts to solve my problem and brought them out to my car to help me pick the best solution.

The best napa in all dfw, they got all the parts since they have the distribution center next door and can request a transfer at anytime. They should stay open longer, but its just their tradition to close early. The staff is decent they help but not everyone has the knowledge of NAPA know how, you expect everywhere.

Ive had excellent service by all the people here, they are very helpful not only in finding the parts, but also the techniques with replacing the parts. Thoroughly recommend them and they will be my goto store for all the parts that I need. Bonus the lightbulb I bought saved me close to $300 over the dealer.

Nice parts store. Attached to DC, so they pretty much have anything you would ever need.

Staff is knows parts very well. If they dont have a part you need, they will get it from one of many sources. Quality of parts is top notch.

Great people. Easy to do business with.

This store is connected to the warehouse, so they have a big selection of parts you need, when you need them

Quick friendly service. Stores just got reworked to be more retail friendly. A lot of choices.

These people here at NAPA are awesome. They’re friendly, knowledgeable and willing to help.

The people there have great knowledge and can always find what youre looking for.

Had the right part at the best price. OR****s said they had it, but when I got there, they didnt. AutoZ*** said they had it after I stood in line for 10 minutes...at their hub. A little further away, but going to NAPA first from now on!

Great location, knowledgable and friendly staff.

One of the better neighborhood part stores. This location is large. Staff is knowledgeable. Plenty of parking. Hardly ever a wait. Vette friendly. Mark has a Lemans blue c4.

In and out in 30 min

Great customer service service

This loction is the mother pf all morth Texas NAPAs. Ahuge retail show room attched to warehouse. Never have I walked away without the part I came in to get . Seems to have only the most knowledgeable and customer focused parts techs workimg at this location.

Helped with knowledge about coolant

NAPA is the place to g the t your quality automotive parts. Love it.

Very helpful. I would have given 5 stars but they didnt carry my part..lol

One of the best locations in the Metroplex, usually have what I need and great service

Recommend Napa To Everyone!!

Napa Joe is so cool. Very friendly and knowledgeable

Ive been stopping at this NAPA location for the last few weeks getting parts for my 96 F150 and these guys have done nothing but go above and beyond to provide an excellent customer experience. Keep it up folks!

NAPA Auto parts for me has always had quality parts. Yes, you pay a premium for some tools and parts, but if quality is not what you desire then youve got the wrong store.

They are very friendly here and help you with your car needs. The only con is that they are hard to find. GPS goes crazy and you just have to drive around and find it. Thats not really their fault but yeah....

Friendly Knowledgeable easy to find.

Very helpful and knowledgeable staff.

These dudes are awesome - ask for Larry!

The bathroom was out of the way, but the staff was polite.

The staff are friendly and they helped me with my car when it was raining. I am so grateful.

Very poor service and rude staff. I do not recommend to shop at this location

Fast and friendly service.

Very helpful and informative, not just part retrievers.

Great service at this location!

Very good service and ample inventory.

They are smarter than Autozone in Denton.

Parking lot and location are pretty bad, but its my favorite of the parts stores.

Very friendly customer service representative to help you with your service request...

Always helpful to the customers, even the uneducated. 😊

Very cooperative and good guidance or suggestion to do

Very helpful crew

Very helpful people working here

Its the warehouse so they got everything. They stock the other stores

Very large showroom thats attached to their main warehouse, Its a to go location if you need to buy parts in a hurry.

Very convincing for foreign part

Awesome, knowledgable, helpful staff!

Napa makes me Happy

They have anything you could ever want for your vehicle here 👍

Larry, the Assistant Manager, went far above and beyond to help us out! Would have given 10 Stars if we could!

Good helpful staff