I walked into a metro store located in 8001 w sample road in Coral Springs and no one acknowledged me. Not even a glance to say how can I help you or to give them a minute. All I wanted was to pay a phone bill and I got treated like I was a bum on the street. I was standing there for a good 10 minutes and nobody even asked me what I wanted. I will be changing phone companies and telling my family to do so also. Customer service is just the basics if a company don’t even have that I’m not giving them my money period.

MetroPCS is the worst customer service related company in the face of the Earth incompetency exudes from the front desk and you never can get the right person on the phone all their car centers go to another place other than United States where you cant even understand the people talking

Loved the staff well be back

Very nice. thanks.

Excellent provides quality service also sending credit to Jamaica

I normally don’t leave feed back on places I visit however, I came to metro to see about switching from att and attempted to speak to a young lady that was on the phone speaking a different language while dealing with me. I asked about the plans and she began telling me about the “Free phones” metro would offer me. She kept switching on and off between me and her phone call so I finally told her I had my own iPhones I purchased from Apple when I can get a word in and she in no uncertain terms told me I would have to take the free phone. When I tried to explain to her that I was not interested in an Android, she told me that the service can not be guaranteed on non metro devices. I went next door to boost mobile and switch over which was the BIGGEST MISTAKE EVER, I might try the metro store one more time and hope I am treated like a priority.

The people are great

One of the #WorstPlace I have ever tried to pay my cell phone @bill dont go too!!! Very nasty people called #911 on me for a 305 number

Disappointed how they can turn customers away. I walked in wanting to transfer 1 line and get 3 additional lines with the promo they clearly had posted. They said I my # was not approved for the promo to come bck tmrw. I went into another metro store and woww, my number is approved and got my the 4Iines I wanted...come to find out the promo for 4 lines they were promoting expired that day..the following day started a plan that would cost 20$ more. BAD BUSINESS GUYS!!! ur commission of a couple of 2-3$ more is not worth it.

WORSE METRO DEALER IN THE AREA THEY LIE TO YOU TO GET YOU TO BUY THINGS OR MAKE FALSE PROMISES. THEY WERE RUDE AND DISRESPECTFUL TO MY MOTHER WHOS BEEN WITH THEM FOR 15 YEARS. ALSO SAID THEY DIDNT EVEN HAVE COOPERATES NUMBER. MY WHOLE FAMILY WILL BE SWITCHING SERVICE. THEY DONT EVEN DESERVE ONE STAR BUT YOU HAVE TO GIVE AT LEAST ONE TO POST REVEIW. DO NOT USE THIS METRO DEALER!!!

They are very under-handed and a ripoff. If you intend to change your phone (and already have a phone, you dont need to go through them, you can do it for free by calling *611)...or pay them at least $15 to do that.They changed my plan without telling me, sold me an unlocked phone without telling me and when it had a hardware problem, they were not accountable. They are NEVER accountable. If you intend to buy a phone, buy it online: it will be less expensive, you will know what you are getting, you can activate it as stated above, and you wont have to put up with these kinds of people. (Just mentioning a few benefits)

Metro PCS took advantage of me I went into the store with my original gold phone. Metro PCS representative steered me to another phone. My gold phone that phone was paid for Metro PC told me that the gold phone was not in stock. Metro PC the LG K20 Plus I was charged $114. The phone was $79, and headset $19.99. I return to the store after giving a complaint and was told that Metro PC would take care of the problem well they turned around and would not not take back the phone and get return my phone. My funds were stolen from my account in Bank of America. Metros PC was taking out of my bank $56 a month on the 10th $6 was for in insurance. Also I when I return to Metro PC I have the receipt of $114 and Metro PC rap took the the receipt and kept it. So I need help for my bank to track down what happened at Metro PC Bank of America

Terrible customer service .. they over charge you for their phones then try to justify it by giving you a free car charger which really just cost you an extra 20 bucks so its not really free they also forget to mention when there is a 49 dollar rebate that your suppose to get. When I brought this to their attention I was told it is there company policy to over charge their customers... If you want to deal with Metro deal directly with a cooperate store not these rip off resellers.

Very bad experience. The worker there named “Oscar” gave a lot of attitude instead of just doing his job and being respectful. We went in to buy a phone and he gave attitude as if we were asking for it for free. Very bad service I would recommend to go to the metropcs at coral square.

I needed some information on my account; the Customer Service Representative was very efficient in getting it for me. The store is Clean and well organized

Disappointed 😔 they were very rude and charged me a fee of $40 for a “service fee”

Best customer service and very help full... Tan you are the man!! Definitely go see him.. He knows his stuff!!

Excellent people... Went there many time with questions and issues.. They helped me with a smile every time with any issue. Will recommend to friends and family.

Best metro location ever! Oscar is the man and always on top of his game. Thanks for all the help guys!!!!!!

This store is robbing people, the phone was bought yesterday as a surprise gift and we decided to get a different phone that I really wanted . I literally has 2 minutes of talk time and they claim they can not exchange or refund the phone (despite the fact that I was willing to pay the difference on the phone) because it is considered an upgrade on the phone . Let me note that the phone was not free ~ so I ask if I pay the full price for the phone can I get it exchanged, No . What ????? I have never purchased an item especially an electronic device where there are no refunds or exchange ! I DO NOT RECOMMEND THIS STORE TO ANYONE

Very disrespectful. Not willing to help me and had a bad attitude. The employees helping me Ibrahim A. And Oscar try to go in when their not working so you don’t get disrespected.

How girl with very long nails can open cell phone and insert SIM card? I had​ to do it myself. Dont waste your time.

Everyone is so nice & knowledgeable. I will always return to this metro ! Best metro ever !

Attention was good, the lady solved our needs real quick.

The worst service. I came in during lunch brake, 1 lady helping, people in and out the back door, but only 1 rep. She sees 3 people waiting in line while explaining to old lady the difference between 2 and 100 photographs memory space, while the old lady says she just wants a new phone!! Horrific! Never again!

My phone was dying and I realized I had left my charger home. I found a charger cheaper than the one I had bought previously at another metro pcs store.

Good people... always helps me out with issues.

I have been a customer of MetroPCS for over 15 years. The worst customer service I have ever experienced.

The sales girl flat out lied to me regarding a post card I received with specific . phones on sale with an expiration date of May 1st. I was there on April 20th but did not have the post card with me.and she told me that sale had finished already. When I arrived home I reviewed the post card and it had NOT expired. I should call the store manager and let him know what she did. Needless to say I walked out without buying anything.

Best service and friendly staff.

Good people with great customer service.

Awful place !! There’s a guy that doesn’t even speak English! 😩

Very professional and helpful.

Good people with great customer service

Emerald is the store manager and she cursed me and she is very unprofessional.

People are very knowledgeable and friendly

Worst Metro PCS ever ....Nite manager should fired

Good service.

Helpful and knowledgeable.

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