I ordered the Rejuvenation that was advertised on the radio commercial, Im so glad I did so. Our heater was serviced and we had some additional things taken care of to prolong its life. We had our water heater replaced as well.The Goettl technicians were very courteous and very professional. The service they performed was exceptional. They were very clean and kept the mess in their workspace to a minimum.They explained everything that was going to be performed and after the work was completed they made sure we were completely satisfied.I dont have all the names of the technicians who stopped by to give them all recognition but Ibrarim Salem and Miguel Reyes were part of the team who provided EXCELLENT SERVICE.

I appreciated the detailed explanation of service. Leslie was professional and honest. They showed up when they said they were. All is expensive but I do feel I got a great deal.Thank you for taking care of Veterans also.

My technician, Jake, arrived on time and got right to work. Serviced my AC components in my attic and the main system outside...He serviced and cleaned all the components as he checked the various levels of my AC. I especially appreciated how he explained everything to me he did as he worked. Asked me if I had any questions prior to leaving. I really appreciated the highly professional service...

Called on 7/13 for AC issue. Prompt and on time for appointment for 7/16. Gerry was of the utmost professional service technician I have had the pleasure of doing business with. After our introduction he went right to troubleshoot the issue. His quick diagnosis and recommendations put us at ease. Definitely a very positive experience.Highly recommend the organization for all your A/C needs.Respectfully,SATISFIED CUSTOMER

They were very informative and very nice and kind and did a good job and get me updated along the whole way on the situation and theyre even coming back out to do an update to check my everything to make sure Im still happy

AC unit outside was louder than normal. I was scared to all an AC company because of all the stories you hear. Their tech got the unit to run quieter. He also did a full inspection of the system and I was happy when he was finished. Happy with the price and did not tr to force sell me on the spot. Just gave recommendations with pricing. Thanks Goettl.

My original appointment was rescheduled due to emergency HVAC demands, although I would have liked to be told sooner as opposed to the day of my appointment. At least I was rescheduled fairly quickly. The technician was friendly, clean, knowledgeable, and very patient with explaining the process of his work. He was also very helpful with giving tips and suggestions on improving my system. I would definitely use again and definitely would recommend them!

The two service calls I experienced with Goettl (Corona) have been outstanding from the scheduling process through to the completion of the installation of my new toilet. The service technician, Eli, on both visits was super professional, personable, knowledgeable, and patient when answering all my questions. His first instinct was to try and repair my toilet. Not to sale me on a new one. I appreciated that. I couldve opted for the band-aid but that would have been delaying the inevitable. Eli walked me through my options e.g. style, size etc. He ordered it the same day and one week later returned to install it. He took great care to clean up the work area when finished.Before and after the appointment the service coordinator, Rich, was in touch with me to make certain the appointment time was met and that I was satisfied with the completion of the install.Customer service like that is rare these days in most every industry. Goettls motto of doing it the right way held true. Thank You Eli and Rich!! I will surely refer others to your company.DW

Had a suspected gas leak as my bill suddenly skyrocketed. Goettl happened to call me to schedule my Sadie Club seasonal maintenance and I mentioned the issue. The rep scheduled a “demand” appt for the following day. Unfortunately there were 3 leaks found, but thankfully they were all repaired. Jose was here off and on all day, while Shandy was here a good portion of the day as well. Very kind, knowledgeable, and hard working guys. I’m thankful they corrects our issue and we are now safe in our home.

I signed up a work order on line and wanted AC drain looked at and rejuvenation on both units. Drain needs more work and tech offer rejuvenation on both units at a discount. AC does seem better. Fine with all of that but drain quote never sent. I was kinda hoping for some pic to help explain issue. I get that they are busy. Guess Im going to hop up into my attic and see for myself.

My first encounter did not go well at all. I was given an appointment with a 4 hour time frame. An hour after the time frame closed, I hadn’t heard from anyone. Two texts from me, and no answer. Finally I was contacted with a new date 16 days later !!!!!! Hugely disappointed, and regretting signing up with their service contract. Today’s visit went much more smoothly. Brandon was courteous and professional. It will take a lot for me to reverse my negative opinion, but this was a step in the right direction.

Very happy with this technician, Brandon was very polite, knowledgeable & efficient. He answered & explain everything during the process; he made sure that we understood all the work that he performed & give honest recommendations to keep our system running perfectly.Definitely a very good experience with this company so far,Thanks and looking forward to keep working with a reliable company like this in the future.Thanks Brando!Jose D

We just had Leslie come out to give us an estimate. She was super sweet on time and very nice. We will consider their quote with others and then decide what we could do. I wouldn’t hesitate to call her again

My wife called and made an appointment to take a look at our water heater. Mark came to our house and he is amazing he walked me through the entire process, explained everything and was all around a pleasure to be around. Thank you mark

Miguel was fantastic. Fast and friendly service, drain works great now!

Service person was great he explained everything. Will use them in the future when needed. 👍

Im very impressed with the quick response! The main office did a great job of keeping me informed about when my tech James would be arriving. James was here within hours after my original call. Having no AC on a 95 degree day is no fun. In less than a few hours my AC was up and running again. James saved the day! I will definitely use this company again if I ever have anymore issues!

The company sent a gentleman, named Eli he came on time and very polite professional and informative, he did what he could to try to get the job done with trying to save us money and this was a big deal is! Unfortunately I had to cancel further services due to high cost and I was able to save money with another company this was not my intention but with a $275 cost difference (only reason did not give 5-stars) I opted to go with the cheaper plumber. Thank you Goettl Plumbing for the opportunity and for having such good people working for this company!

Goettl was responsive and showed up the next day after I called. I know this can be challenging due to the heat and everyone running their AC units. ALEX showed up on time as scheduled and he was extremely informative. ALEX walked me through the system as he was trying to figure out what was wrong. ALEX is very knowledgable about the system I have, and he had all the technical expertise, but explained everything so I could understand. ALEX is a great demonstration of the employees Goettl says they have on their radio commercials. I will definitely call Goettl again. Thanks ALEX!

Was super pleased with the service and Sean K did an amazing job today.

I met with Mark P., the service technician who was extremely professional and knowledgeable, and passionate about his work. He arrived on time and was respectful of all the new protocols in place. He explained how the unit could interface with my existing heating unit and what work would needed to be done. After signing all the paper work, I was offered same day installation. What? I was shocked, and elated. But, I have to wait a few more hours, a crane is needed to place the unit on my roof and one will be available tomorrow. How happy am I? Elated.Ill keep you posted about the installation, though I expect I will have the same great experience as with Mark P. Mark is from the Goettl in Simi Valley.

I called Goettl a few weeks ago and signed up for the Monthly Program because my research of the Company told me they were the one to go with. We had purchased a 10 year old home and I could tell that the AC Maintenance had been neglected and it was time for me to take action. Brando was the Tech they assigned to me and he did a very thorough job and explained everything to me and made suggestions of possible future problems. I am very pleased with the job results as well as the Company. Just remember, Goettl is the one to call for all your AC and Heating needs.

It was a great experience with this company. No hassle, very thorough, and efficient. Customer service was excellent and the servicemen (Miguel) did an amazing job and was very professional! Definitely have my business from here on out! Thank you for your service.

Gerry was awesome and fixed the whole system in less than an hour. Insurance had us waiting for days. Called this company, same day service and fixed the blower. Ask fo Gerry that dude is great. Showed up on time and was very professional.

Great service friendly and respectful staff. Oakley Deremus was our technician and he was great. Really knowledgeable and courteous. I would recommend to my family and friends🙏👍🏼

My AC unit was leaking from the coil condensation into my garage and dripping on the garage wall that backs to my living room and was also damaging the floor in the living room. I was charged $79 for the guy to come over and take a photo of my AC unit and tell me that my ac is leaking (already knew that). Didn’t provide a quote or on estimate for the repair and didn’t even look to see what was causing the leak on my AC. Total waste of money and time, waited all morning for him to show up. By the way they don’t even send a true technician to look at the problem. The guy said “A tech would be able to give you an exact quote.” Then why am I being charged $79?? For some kid to just take a picture of my unit and leave?? Also he said I would be emailed a quote but never got anything. Don’t waste your time and money with these guys.

I highly recommend this company. From my first moment of contact I experienced a tremendous amount of integrity, professionalism, kindness, and care. Our Workmans name was Eli and he was amazing. He was determined to fix the clog in our sink that one other plumber had complete given up on. Eli pressed forward and was able to fix our sink. I read him the highest amount of stars possible!

I called Goettl for a quick repair on Sunday night and got an appointment for the next day which was amazing since I had a leak in my heat pump. Jorge showed up with his assistant and walked me through everything that needed to be fixed and got it done! Thank you so much!

Technician for Goettl - Alejandro Lopez was on point with Customer Service.. Was knowledgeable and informative during todays visit for A/C System. Rejuvenation..I rate this Technician a 10 on a Scale of 1-10.. Best of the best.. The Great Customer Service today was much appreciated... 😁👍

Out AC stopped working over labor day weekend and our regular AC tech was closed so we reached out to Goettl. The technician James arrived with an apprentice to evaluate the system and told us that the capacitor was bad, the contact points were bad, and the fan motor was bad on the blower. He provided us with two quotes, one for ~$1,000, and one for ~$1,500. The second quote included installing an assist motor. Alternatively, James proposed getting a new system as he could not guarantee that the repair would fix the problem as the unit is old and the refringent is no longer manufactured. New systems were quoted between 13-25k.The following day, I contacted my regular AC tech company and they came out the same day to diagnose the problem. They replaced the capacitor and the AC magically started working ($220). The tech examined the contact points and said that they are in great condition and do not need replacing.Like with many mechanics/technicians, there are honest ones and ones out to upsell and make a quick buck. Goettl saw us suffering without AC during a hot week and only saw dollar signs. I would stay away from Goettl.

The 2 gentlemen that came out were very professionalThey explained step by step what they were doing, then when they finished the explained to us what it would take to make the A/C preform at its best. I have had other bad experiences with different companies. The men on the fro t line are the company. These 2 men represented the company flawlessly. Thank you.Kent Buchanan & Janet Jimenez

Highly recommended. Very professional! Jorge and Anthony were very helpful and explained everything thoroughly. AC is running better than ever before.

Technician Jorge was very professional and found the problem right away. Very polite and gave good price too. I would recommend to anyone who has problem with A/C.

The Goettl techs are very nice and knowledgeable. They clean up everything when they leave. Highly recommend 👌

Technician Gerry was very professional and took his time to see what repairs were needed for my AC unit. I was able to fully understand and receive in detail what is needed. I highly recommend!

Jorge and Anthony were polite and on time. They explain what they thought was going on with the AC in a way that I could understand what they were saying! I would definately hire them again if anything else goes wrong with my AC !! Great job fellas!!

Two years ago their technician broke our brand new system. He fixed it the next day and I figured it was a one time thing. Mistakes happen and he was very sorry about it. Now today, I brought them out to do maintenance on my AC system, which was working fine before he arrived and once again, they broke my system. They’re coming back tomorrow to fix it. Sorry Goettl, NEVER AGAIN!

Wonderful Service once they showed up. The technician did his best. However, they were supposed to come in the morning and instead came later in the afternoon. I would use them again. The technicians are very thorough and took pictures to show me what work was done.

My AC that they installed is 2yrs old, we are in the middle of July and it is not working properly. First off this shouldn’t happen, I called them so they can come and fix it. They scheduled me for the next day in the morning. No one ever came, I called them multiple times at multiple hours and they kept telling me the same thing. The tech is finishing up a job they will be there in 30min-1hr, never came. Finally someone called me just to let me know that the tech will not be there after all and they needed to reschedule. My house was so hot everyone in the home had headaches. They rescheduled me for the next day in the morning, I specifically let them know that they had to be there at a certain time because then no one will be home. Well AGAIN the time was not taken into consideration and they did not make it for the second time. I was finally able to speak to a manager so that I can get my issue resolved. This was a ridiculous experience, you guys were great installing but to repair or service the unit it seems that you need more work. They don’t care that you have a sickly person in your home, when it is over 100 degrees outside and the person can get even more sick. Please work on your communication between the people taking the calls to the people sending out the techs. That way no one will have to go through the same thing I have.

What a joke of a company. Tech was distracted by a personal phone call. Didn’t complete the service. Never even did the basic service of checking the AC filter. Zip tied and black taped wires to top of ac unit outside. Definitely the easy way NOT the right way. Only after I filed a complaint with the BBB did Daniel return my phone calls. Set up a follow up appointment 10:30-12:30. Once again they flopped as a company and we’re late had to reschedule a different tech. My opinion would be keep looking any other company is probably better then this one… Update… Tech came out and fixed the issue. This should have been done the first time. Unfortunately what is remembered is the negative experience.

Old unit was 25 years old. Last owner did not do anything to maintain system. Everything filling apart. Had company come in. Yes it did cost me a lot. But there pricing is the same as all other small company around town would offer. Pricing was fare! Service was 10 out of 10. They came in. Friendly service. They answered every small question I had as they where installing unit. Respectful at all times. I would recommend this service to anyone.-new seer 16 unit- new furnace- new blower- new ducting

Technician Gerry did a great job at explaining the service being provided and also noticed an issue that may require replacement in the future. The heads up is greatly appreciated. Thank you!

On time and fixed my AC quickly. The tech even gave my 2 daughters sadie dog dolls which they were really happy about. Not to sure about the price but it works again.

Needed details to prepare electrical service for Goettl ductless AC installation. They are very knowledgeable about their services and products. The Goettl advertisements about doing things the right way and not just the easy way are true!

The sales techZach was pleasant and professional. He put Victor on the phone for a conference call and we talked about units and prices. Victor wanted only to discuss “1-star” to “5-star” options and I had to work to get details out of him. He couldn’t quote model numbers. He said Goodman was the brand, and gave some warranty info and Seer ratings, but not much for me to compare prices on any meaningful basis. Then he quoted $18,400 for the “3-star” system, which was way, way higher than my other bids for a 4-ton Amanda. He offered to knock $4000 off if I was ready to go.I’m glad I asked Goettl for a bid, and I know who I’m NOT going to do business with.

Great service!! Jarrett the service tech was awesome!! He laid out step by step process to fix our broken A/C. Great job Jarrett, my family appreciates it.

Brando showed up on time and was very polite and knowledgeable. He checked are AC system and cleaned it up and showed us pictures of the work. I really recommend this company they will take care of you.

I noticed my air conditioning unit started to leak so it was late at night and I started looking up air conditioning companies that could help. This company came up on Google with five stars well that is very deceiving I should have looked at Yelp. Yep they only have three stars. The technician came to my house was very professional so I will give them credit for that. But the technician had no interest in fixing anything and quoted my wife a $14,000 to $25,000 replacement for my air conditioning unit. That freaking blows my mind that he quoted my wife $14,000 to $25,000 for my house my one-story house. I called another place they quoted me $6,000. I will never be going with this company ever again. Not because of the technician but because of the way they do business clearly theyre not trying to fix anything they just want to replace your unit so theycan get as much money out of you as possible.

Zach the technician was incredible. Extremely knowledgeable and helpful and was able to make the repair quickly. Would absolutely call them again to get more work done.

Seriously people! Goettl tech Brandon came out and provided spectacular service! Im so grateful when a tech comes out and explains things in a way I understand, and laid the repair options out clearly and concisely.Ill be scheduling the repair tomorrow.

Absolutely amazing service. Professional and on time. They were great at communicating with me the status of the technicians arrival. When they arrived, they were very thorough in their inspection. They were helpful in explaining my options and not once did I feel like I was speaking with a pushy salesman. The tech was upfront and honest. They went out of their way to ensure I recieved the best deal possible for what I needed done. Would recommend this company to anyone!

The technicians did a great job and were helpful in explaining the entire process.

You can probably find cheaper companies to fix your A/C or heater, but the technician they sent to my home was one of the most professional and thorough servicepeople I have ever dealt with. The cost was probably 10-20% higher than a budget outfit, but the tech was early, he spoke fluent English, he showed me exactly the problem with photos without me having to get on the roof. He spent about 3-4 hours diagnosing and replacing a fried contactor, replacing a bad soft-start capacitor, replacing 220v leads from the fuse panel, and installing a new hard-start capacitor. He had everything he needed on his truck. He then showed me the photos of his repairs. Best of all, he didnt try to tell me my unit was shot and try to sell me a new system. If you need your unit repaired as cheaply as possible, go somewhere else. If you want it done well and honestly, call these guys. I will use them again if I have a need for A/C repair.

Miguel Reyes came to our home to conduct a camera inspection of our pipes. He was very friendly, honest, and professional. He is definitely an asset to Goettl Air Conditioning and Plumbing, Corona. Highly recommended.

We had two tech come to do a check up/evaluation on our current system. They were clean, polite, and professional. I would welcome them in my home again.

Very friendly almost like having a best friend come by and do the job but still very professional so you know its getting done right.

Very prompt and courteous. Jake takes pride in his work and is very knowledgeable. Very happy to do business with this company.

I thought using a well known plumbing service would be costly but it was not. The experience was easy and the plumber was personable and knowledgeable. We would use Goettl again for sure.

Jake Yuhas was great. He explained everything and was thorough. Thanks

Miguel was informative and respectful. He described what he was doing and explained the need for the repair.

Very quick response in a time when A/C service is in high demand. Every person we talked to was very friendly and official and the repair was done quickly.

The tech provided advance notice of his arrival and arrived well within the promised window. He was clear and transparent about what he would do, his recommendations, and pricing. He did find an issue with my system, provided me with options, and clearly explained the benefits of each. At the end of his visit, he was very clear about what he’d done and provided measurements to show the improvement in performance. During the visit he was respectful of the property and thoughtful about approaching with questions while I worked.

Our tech, Jarrett was professional, courteous, and got our AC up snd running the same day we called in. It’s 102 degrees today so we really appreciate that!

My technician Jake was friendly, on time, professional and helped me immensely with my air conditioning. Highly recommended.

First off, this company is amazing. I called them at 2305 last night to set an appointment for today. I did not expect that anyone in the heat of summer would be able to come out the next day but there they were. The summer months are very busy for HVAC people as people like me do not do the proper maintenance on their units and therefore they have problems when they most need it to run properly. That being said, I had a time slot from 9 AM to 1 PM and when they realized he might be a little past 1 PM, they called to update me. James Butts was mytechnician. He was courteous, had his mask on and went right to work on my noisy air conditioner. He was done in no time. He had to redo the paperless paperwork on his iPad as I added a Sadie plan after he had already done the write up. He did not complain or let on that he was less than thrilled with redoing it. Their customer service is second to none. I spoke with Melissa at the office a couple times and she was very courteous as well. Their marketing makes it extremely easy to remember the name, Goettl air conditioning. While I was reviewing what I wrote just now, I also received a call from the GM of this company, Michael. He has found a way to send me the stuffed Sadie dog and flashlight that I forgot to ask for. This is certainly excellent customer service at its finest!!! Keep up the awesome work.

Needed them in a rush, they came same day and immediately identified the issue and fixed it. Price was reasonable.

The technician was very knowledgeable, friendly, and got the job done.

We needed our air worked on. We had no cold air and my mom is 88 and has had heat stroke several times.She is also an Alheimers personality. It was very important that we get this done. I called at 5 a.m. and they checked and set me up with same day service. The young man who is our technician, Zach, is smart, courteous, professional and experienced. He explained everything he did and was very helpful as I was coming off a migraine headache. The only thing was he was late to the house which he said he had other stops that were added. Probably traffic as well. So he showed up at 6. Apt time was 1-5... but u know in the scheme of things. He was like a hero coming to the rescue. So idk, I am happily satisfied with him as a tech and as a really nice young man. I would recommend this company to anyone based on his quality of personality and work done. I have heard the commercials and decided to give them a try. I am very happy I did. Thanks Zach and thank you Goettl team for the 24/7 service .

This company is AMAZING and extremely professional !! Allll the employees went above and beyond ! I will definitely use this company in the future and recommend this company to everyone that will listen !! Thank you for EVERYTHING!!!!

Great experience, Zach was professional and within minutes we had cold air again.

The gentleman who fixed our ac was very knowledgeable and respectful. Very pleased with the service he provided.

Good service and very professional. I will definitely be using them for service in the future.

Informative and fixed the issue but ... he stepped down onto the drywall ceiling which now shows crack/blister and water leaked through ceiling drywall.

Professional, not pushy. Gave me the information I needed.

I really Loved theirProfessional and Great Customer service.

Didn’t use, rescheduled quote for after getting others as advised by tech. Nice guy but dont understand why a text was sent to leave review.

Alex was my technician and he was very thorough courteous and quick to determine the problem.

With all the great reviews, I wonder if I am the only one who was going to be totally ripped off? This company came to check the heating and airconditioning, gave me a bill for over $6000 to do the job. I had two other companies come out, for the exact same job one quoted $1,125.00 the other $1, 375.00 I take reviews very seriously, in this world trusting someone is very difficult, so we rely on other peoples words and experiences since they have nothing to loose. Hopefully I am the only one who had this way over the hill estimate, but was smart enough to check out other companies.

Oakley did a awsome job and very friendly will refer to all my family and friends 😀

This is an ongoing issue and I will update this review based on the outcome. I signed up for their monthly plan in June and they scheduled a service for August (which means they took my money for 3 months before they ever actually did anything for me.) The office called me a few days prior to the appointment to try to reschedule it, after I had specifically scheduled it for a Friday when I knew I wouldn’t be working, I was able to convince them that the appointment really needed to be that specific Friday.I received notice that the technician was on his way at 8:30 am. He finally arrived around 10:15. The appointment proceeded quite well. He was a very nice guy, behaved professionally, did all the things that I expected him to do. We pointed out a motor that was leaking oil, (I had noticed it making noises about a month ago so I was expecting it.) quoted a price, and he made the upsell. So the technician proceeded to tear into my functioning HVAC unit, retrieved an equivalent motor from his van, and went to work.2 hours later he remounted the unit and it was vibrating like crazy. Unsafe, long term damage type of vibration. So he takes it out and tries again… and again. Around 6pm he finally admitted that he overstepped his qualifications and was over his head! Now I’m left with a non-functioning HVAC unit and 100+ degree weather!After some negotiations I managed to convince the technician, and his manager, that I was not willing to subject my family until Monday (which I’m scheduled to work) for a solution. So they said they’d be here “first thing” Saturday morning (now.) between 8:30 and 9. We’ll folks… it’s after 9 and 80+ degrees in my house.I work in a service industry as well. I understand F*ups happen sometimes. I also understand that the recovery is the only thing that matters when they happen. So far their recovery grade is zero and falling. Let’s see what happens next.Update: the same technician arrived at 10:15am. By himself, without the helper he promised me yesterday. Waiting to see if he can Tony Starck this fan motor and become an overnight expert.

Brandons customer service is 💯. No complaints at all thank you!!

I had a diagnostic test done on my air conditioning unit. I recieved a estimate & a price for each problem found and options for payment. I was very impressed with the process, and will continue to use them in the future.

The tech that they sent out was Geraldo Abundo he was very knowledgeable and professional he explained everything to me when he was doing it I felt really comfortable and before you know it AC is working like a Swiss time clock

Good quality folks, products, and work. The cost tends to be in the high end. (And they should definitely drop that irritating wait message.)

Goettl is top notch all around. Jarrett S. was the technician that listened to my concerns and provided excellent workmanship and professionalism. I inquired about the air scrubber (air purification system) which I added as we are all dealing with a pandemic. I am a continued happy and very satisfied costumer. Keep up the great job!

Professional and courteous on this Friday in a heat wave! Fixed system in under one hour and nice gentlemen!

Jake was very courteous, knowledgeable, explained everything throughly..professional great customer service.....thank you

The most awesome service Tech Ive ever encountered

Two of the greatest technicians ever. My hvac absolutely froze up and they were able to correct the problem. They were kind and funny and didn’t make me feel stupid for not being able to correct a simple problem by myself.

Service was done well and technicians were courteous and efficient.

James and Isaiah were very professional and helpful. We appreciate their service.

Awesome repair person! Will definitely use again!

Quick work by Jarrett the technician... very knowledgeable and personable... will try to have him work on AC/ heating products every time !

Called to have Goettl come out to repair my home AC that was not cooling as well as it has in the past. Was informed there were several problems and given a $400 (short term), $2300 (good for several years) estimate for repairs and the suggestion that I should just replace the unit at a cost of $12,000-$20,000. There was a lot of pressure applied to buy a new system, but the technician convinced me that the second option would be a good course of action.Technician spent three hours on the repair the next day and in the end, the AC that was not cooling very well was no longer cooling at all! His assurances of get a few more years use was gone just like my AC’s ability to cool my home! Technician had said we may need to add a few lbs of coolant the day before, but changed his toon to say it would need over $1800+ of coolant that may only work for a day, then he said an additional $3000-$4000 in parts would be required as well. I asked if there was a way to pressure test the system prior to adding coolant and he said no. The technician did say that Goettl was going to do me a favor and apply the $2200+ I paid for the repair that made my AC worse to the cost of a new system. After a call from one of the “advisors” in which I made it clear that I wanted an estimate to replace the AC, I received a quote for $16,040 with the final price being $13,820 to get my AC working. It seems they are insisting on replacing the heating unit even though I have never had a problem with it!I will hold off judgement until I receive some competing quotes from a couple other reputable companies (including the company that sold me the previous unit years ago). To be honest, I suspect the sweetened offer above for $13,820 will not be competitive with the other bids i receive for replacing my AC.A final note: This company spent a lot of time with call in recorded verifications of their quote and were reluctant to provide information in writing. I suspect the situation I am not in is not unique to their customers.

Initially I was past impressed with the customer service. They were so communicative and great with consideration of our schedule. However, when the serviceman got there it took THREE hours when we were told it would take one. The serviceman became I high pressures salesman attempting to sell us a $12,000 system and stalling until I came home since my husband said he wouldn’t make a decision without me. He began to grill my husband about his schedule and when we would be home and what numbers his supervisor could call us. TOO MUCH! All of this just for participating in their maintenance program.

James Butts was honest, clear, and very helpful in the process of analyzing our HVAC issues and planning for repair. Highly recommended.

Prompt and efficient response. The tech. Jake too the time to explain the problem and our options for repair. Very professional in his approach.

I called this company to repair my AC unit because the unit was not cooling anything . The first tech said that the unit was out of coolant and that it might have a small leak.($487.00) So he put in the coolant and some stop leak A week (7 days later) the was not cooling. Another tech. came and said that there was a part that needed replaced, and then it would be fine.($1200.00) And now it still not cooling the house. All I want is someone to fix the problem, and not break my bank

James is professional and truly loves what he does. He will get to the root of the problem and won’t quit till it is solved. We highly recommend and love our Goettl AC system. The owner is also a man of his word and stands behind his product and service.

Our technician Oakley was extremely friendly, informative, and professional. Completely satisfied with the service.