I needed more help transferring data from one phone to another but it was not available. In fact they couldnt get me out of the store fast enough. Is Verizon shutting down customer service?

I came to this store after placing several orders with Verizon over the phone - all of which had some sort of issue (defective, missing, never shipped) so was hoping that engaging in person would help. Sadly, the associate was unable to provide any helpful suggestions. The Apple Watch that I had received the day before came with a tear in the band and the Verizon associate told me to take it up with Apple. (The Apple rep couldnt believe I was given this direction and sent me back to Verizon.) For the missing Gizmo watch, the Verizon rep told me to take it up with UPS. I felt like I was being sent on a wild goose chase ... it was a very frustrating experience as we have spent SO many hours trying to resolve these issues.As the Verizon rep walked me out of the store, he pitched me on giving him a good review and it just really rubbed me the wrong way.UPDATE: I emailed the address provided by Verizon in response to my review and did not receive a response - either by email or phone.

The WORST ever store. We just opened our account and nothing works. The guy at the store put account owners name completely wrong, assigning numbers to wrong phone, the phones are not even working because they didnt transfer the number from T-Mobile. They sell phones and then let us work on making the phone work. How terrible. Do NOT go this store. It may look shiny, but thats it. There is no service. If you want to by some accessories, yeh, maybe. If you actually want to have a Verizon account, please save yourself from this awful headache and go other store. Save yourself guys.

I guess a lot has changed since I last visited a actual shop location. This is the only large scale retailer shop in the area and offers tech support as well as inventory for purchase. I felt ignored and rudely treated by the first staff member but was very happy with the second associate who approached me. He was knowledgeable and helpful.

Make sure you make an appointment for longer needs. Good service here.

Amadeo has the best customer service on this store. Give this man a raise!

Great staff great service.

My mom and I went to Verizon yesterday to finish getting her iPhone set up. Dennis was incredibly helpful. It was raining and after I went to get the car and pulled up to the store, Dennis helped my mom out to the car and into the car. He made sure we had our umbrellas too. What a wonderful person! Great customer service. Thanks Dennis!

Very helpful staff. Practice social distancing. Did not have the phones in stock but was able to go back and get help with issues.

Drove half an hour to this location and was told I couldnt be helped without an appointment. You are not a doctors office, youre a brick and mortar retail store. I ran a retail store for 7 years, never once did I tell a customer I didnt have time to help them, even if 20 people walk in at once and there were only 2 people on shift. I dont make appointments for the grocery store or Target. Unimaginably poor customer service.

My recent experience here was a disaster. Spent an hour to buy a new phone for my daughter, went through the whole process of choosing a number, agreeing to terms, paying up front for the phone, etc and left thinking all was good to go. Phone doesnt work, SIM not paired with the phone number, the phone number they gave me doesnt exist on my plan. Spent another 75 minutes on the phone with Verizon tech support this AM trying to sort out. They couldnt do so either......in 75 minutes of MY TIME. Now headed back to store to spend more time dealing. BLOWN AWAY BY THEIR GENERAL INEPTITUDE.

Friendly staff and over priced plans. Always ask questions. Dont forget to read the fine print.

Nick was so helpful and patient getting me a new phone!

Excellent help, understanding, and knowledge from James and Victor!

Very happy and they help you out

This place has amazing customer service. We were helped by a friendly, patient, and knowledgeable representative, Maciej. He worked with us to find the right phone for my wife. He set it up, helped us transfer her information from her old phone to her new phone. He even showed us a cool 3d scanning app. He was great!

Its a big scam about the unlimited data .buy the way they have 3 kind of unlimited.i tried the firs unlimited data was so weak .i tried the 2nd was worse I tried the 3rd they told me to pay $20 extra I did pay but they said they have to put a different chep. They did stil the same nothing changed. Be very carefully guys. I dont trast Verizon any more.

AAA insurance ruined everything. Their customer service is fantastic. I hit a deer, and not only did they arrange to get the car fixed, but they also organized a rental car while mine was in the shop.Recently my S9 phone stopped charging when using a cable connection. I went to Verizon, and they said, thanks to my phone insurance program, I could replace the phone with a like-new used phone. Maybe because I pay a monthly insurance fee, I dont like the idea I have to exchange my almost new phone for a used phone. Yep, a monthly fee for insurance on a phone that is less than a year old. I have also been a customer for approaching 20-years, and I pay for 5 lines with an unlimited data plan. So, I mention the phone is less than a year old and ask about a warranty on the phone. The customer service Dude said I could call Samsung and see what they would do, or I could buy a wireless charger for $60.Gee thanks!I called Samsung, and they were happy to have me send them the phone so they could fix it, but in the meantime, I need a phone to navigate my life. They suggested I go to the store where I purchased the phone, and ask them to provide me a phone to use while mine gets fixed. That seems fair. So, I went back to Verizon, and they wont let me use a phone, but because of my insurance plan, they are happy to trade mine for a guaranteed like-new used phone . The idea that I go through the process of setting up a used phone still doesnt sit right with me. Damn AAA for being so awesome! I feel bad for the employees at Verizon and their policies that handcuff their ability to help customers with just a touch of compassion.Does anyone have any experience with Sprint or AT&T? I wonder how they treat their customers in general and how well they stand behind the products they sell. I wonder what their insurance policies cover and if they actually care about customer experiences. I wonder if I expect too much from my nearly $300 a month Verizon bill and if I should simply suck it up and accept the phone industry is another example of a soulless industry. I suspect the latter is the case, but if anyone has experience with other phone companies that stand behind their products, please let me know. Thanks!

This is a great store. I was actually forced to stop here last Thursday June 1st due to bad traffic going home on 101. It was the best Verizon I have been in in a long time. Service was fast and Juan was able to replace my bad SIM card in a jiffy. He was very attentive and knowledgeable. I will definitely return to this location in the future.

Brad was very helpful in making my account as efficient as possible. He save me $70 per month and I was very thankful for his speedy service. Ill definitely be back to see him in the future because of everything he did.

Nick was amazing. Knowledgeable and he took very good care of me. Yeah!

Best Verizon in the area. Novato was terrible. Only thing bad is sometimes a long wait.

Great service from Nick. Traveled to this location from Half Moon Bay, because service is 5 starts.

Customer service is horrible, must not be an essential part of this locations business. Would be nice if this location actually tried to find better ways to assist their customers. Staff didnt even care that their long time (LOYAL) customer had a bad experience. Too bad this staff isnt continually improving themselves. From now on, we will do ALL of our Verizon business either over the internet or phone for a better experience. Staff are so short sighted.

Worse than horrible!Question: How many Verizon agents, chats, texts, codes, and wasted words are necessary before you get your new phone activated?Answer: I still don’t know because it’s not yet connected!

Verizon has the best customer service of any company Ive dealt with in 40 years. Not just a phone company, but any one Ive ever dealt with! ☆☆☆☆☆

Had an excellent experience with a troubleshooting issue with my phone.Love these guys.

Courteous and pretty efficient on a crowded day

Always great service! Havent had to wait to get questions answered, they just start right in on helping.

I purchased a Gizmo Watch for my son for Christmas. He wore the watch for 1 week and the band broke. I took it to the store to replace. After saying they would replace it, they then told me I had to purchase a new band. Or I could call Verizon for my damage coverage which I pay $10 a month for. In the end if I wanted to replace the band that broke within 7 days I had to pay $19. The band had to cost 30 cents. They were not very helpful in the store or apologetic. VERY DISAPPOINTED in the customer service in this store and Verizon.

Pretty questionable weekday staff around 3-4pm. Treat certain customers differently than others.(my mother and I don’t have a same complexion)

Excellent staff: knowledgeable, solution oriented

This is my smart phone store with blue tooth accessories -- always helpful and well informed on how to use it all

I was asking about unlimited plan WITH HOTSPOT,Moises told that Ill get it when I switch for 70$ plan. I did it.Now I see that I dont have HOTSPOT on my $70 plan! Dont recommend this store! Worst experience!

Helpful staff and easily accessible location.

Very poor experience. Sales rep & Manager did not take responsibility for honoring commitment Verizon service & THEIR store made previous day.Long story short. I called their location, they told me to call Verizon national number instead. Verizon national number talked to them, then told me to come into store the next day. The next day Andrew, and then Carlos, the manager, did not acknowledge that phone call and shrugged off all responsibility. I wasted 15-20 minutes waiting to talk to someone, watching them serve sales calls ahead of my exchange, then 15-20 minutes with them. I almost never write these types of reviews, but I will never go to that location again. I left more frustrated then I have been in a while (since last Comcast call).Verizon national number afterwards was far more accommodating.

This place has very very bad customer service. Their social skills are poor. They are either not educated or had been trained to mislead customers purposly to their benefit and take advantage of people who simply trust them. Their attitude are so unpleasant by rolling eyes when we asked to repeat the plan when was unclear. The second visit when we claimed about the miss leading and giving the plan with unwanted changes that, the agent kept repeating an untrue statement without listening and concerning about a realistic statement of customer. Suddenly he made up story and said you are over talking me and yelling at me, I don’t have time for you, he walked away to the back room without letting us how we can resolve the problem. We asked another agent to see if the manager is available. The manager showed up very unpolitely said they didnt set this unwanted plan for us, they cant do anything about it. My husband reached San Francisco Verizon and they resolved it with apology.

Always trying to upsell you overpriced accessories.. Always long wait. Poorly managed. Go online or go to the Terra Linda location. Better service and better price.

Jeremy was very helpful with getting my business account set up. I ask specifically for him when he is working.

This store is closed but there are no signs anywhere saying that, just their name over the empty store. Wasted my time coming down here, now Im going to look for an AT&T store!

Wen is awesome and was very helpful and fixed my problems 10/10

I was in the Corte Madera store recently and had a very bad experience. The young man who as assisted me was very rude. He has a very unusual name which I do not remember. He was impatient and condescending. Because of what he said to me as I left the store I can only believe that he was acting out of racism. I worked in retail for many years and will say this was the worst customer service I have experienced in my entire life. Shame on you!!

Looking for a hotspot. Free options, little helpfulness from the personnel.

Unbelievably poor service and employees who dont know the products they are selling.

Helpful and the service is bomb

Very kind helpful staff assisted a tech phobic client like me in getting my new Samsung device under an amnesty open enrollment period. Such a godsend ! Mahalos

I had to make an appointment for the next day just to make a return!

Pain in the butt to go to. Overpriced and confusing, staff seem unable to put things in laymans terms and they dont always have the best social skills to begin with. Really small selection of phone cases.

Long wait, but very helpful

Beautiful new store! HUGE upgrade from the previous store at the Town Center!

No frills mobile phone store.

Not too good of inventory selections.

Was told they were not going to do a hard hit on my credit upon service but they lied.

Good and Fast Service

NO Verizon . i use to have contract with ATT but now I am thinking to switch to Google project FI.

Hit or miss with good service

One bad experience with sales person trying to force the accessories. Otherwise, its been ok

All the answers,products,and coverage I needed

Very helpful staff

Made an appointment at this store for a particular time and date but arrived at the store at the appointment time and date only to find it closed.

Great service!

Really combative when asking for technical details

Great experience

They suck

Avoid location...

Its OK.

Open during construction

Very good service all well explained thank you