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Advance Auto Parts
6130 Northwest Hwy, Crystal Lake, IL 60014, United States
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Advance Auto Parts

Comments
Mi
Review №1

The sales person found exactly what I needed.Fast, quick, and right to the point.

We
Review №2

This place gives great customer service. The employees who work here have taken the time to help me in times of great need. Thank you for taking the time to assist me taking off and putting things on my vehicle. This place is awesome!

Br
Review №3

Most always have what I need. In this case the Gent at checkout had to search for a gallon of WD 40..... he found it!!! First Class service and support... thanks!!

Wi
Review №4

Starting to pull back on their online coupons, which what encouraged me to shop there, but still better than most

Ka
Review №5

Understaffed waited 25 minutes to get oarts that were ordered. Guy seemed more busy to not help front customers and spend time in the back

Te
Review №6

Place was a little claustrophobic

Ro
Review №7

Small store easy to find just what you need friendly people to help you !

Di
Review №8

These guys are nice, fun and knowledgeable.

Je
Review №9

Finally got my machine v-belt from here

Jo
Review №10

Great place to get what you need for auto parts very helpful staff.

Ry
Review №11

Went there for a battery replacement. A service they offer is they will swap it for you. Clerk said he couldnt because he didnt have anyone else coming in for an hour. The other guy was walking through the parts racks. He just didnt want to do the swap for me... and now Advanced Auto has lost a repeat customer due to a lazy employee.

Ju
Review №12

My husband purchased a battery at one of their stores. After a month or 2 the battery stopped working. He went to Auto Zone by mistake and when they tested the battery they said the battery was no good. He then took it to Advanced Auto and they told him the battery was fine, (this is possible because my husband was driving the car). The person that helped him told him there was a new battery in another store 49 min away. My husband asked him to havent delivered to this store and that he would be back the next day. The following day we go to the store in CL and we were immediately met with a hostile woman. As my husband was explaining the situation she tested the battery and it failed. She told us the car must be drawing off the battery when it is off. He kept trying to explain the situation and she would not listen. Finally I had to tell her that he has been a mechanic for 30 years and he does know what he is talking about. Finally we were reimbursed for the battery. What an ordeal and what a snot she was.

Gr
Review №13

Would give zero stars if possible. They don’t put return policy on the receipt because the policy is a joke they won’t return anything even if the products they sell are defective. Taking my business to a store that backs their products.

Be
Review №14

Don, the manager, was extremely friendly and helpful. Took the time to make sure the part would fit when I was dealing with a car that had been in an accident that had no Catalyst information to use for the vehicle. Don was very professional and more than helpful. I will be returning again!! Thank you!!

Si
Review №15

A good alternative to AutoZone. They carry the usual service products such as oil and filters and wiper blades! I havent tested their online experience fully yet.

Er
Review №16

Cheapest price i found on an RV battery replacement. They took the old one for a credit and carried the new one to my car as well.

Ja
Review №17

My son went in I didnt

Da
Review №18

Got what I needed they were the only one around who had it.

Ed
Review №19

This auto parts store, has everything anybody need for car repair

Wi
Review №20

Everyone was really nice and I was in and out quickly with everything I needed.

xx
Review №21

Some pretty good deals if you keep your eyes open.

An
Review №22

Great job, guys! Personable, friendly, and funny. Thanks, Eduardo. :-)

Ma
Review №23

Good place to shop, needed a battery they even install it for you.

Da
Review №24

Knowledgeable service techs will get you what you need.

Lo
Review №25

Don and his crew are super friendly and helpful. They made picking out windshield wipers and comparing pricing options a breeze. Thanks!

Ju
Review №26

Eduardo is the best! Super nice and helpful!

T
Review №27

Tried autozone for a universal part that didnt fit, returned it and called advance auto. They had the part I needed, both employees were very helpful and friendly. I was even short a couple dollars for a part that I needed and an employee covered the difference! I will not be going to autozone anymore.

Ri
Review №28

I got exactly what I needed quickly.

ti
Review №29

Im awsome at work lmfao

Mi
Review №30

They had a trailer light connector i needed

An
Review №31

Large selection of parts and knowledgeable staff

As
Review №32

How uncomfortable is it to walk into a place of business and get staired at without a greating. Not that knowledgeable.

DB
Review №33

They accidentally sold me 2 left control arms, unfortunately I didnt catch it until I already put them on and couldnt drive my truck straight down the road. At first they refused to give me any sort of refund, but after some discussion they eventually agreed to comp all the parts. Wasnt the smoothest experience, but at the end of the day they made it work and made it fair. Thanks to Aaron the manager

Ro
Review №34

They had everything I needed at a good price

Ma
Review №35

Theyve got the parts you need, prices seem fine. Staff here doesnt bug you to much like other places and I have yet to have a bad experience.

Ja
Review №36

Great store find everything you need

Jo
Review №37

Ok

Br
Review №38

I buy there parts all over the USA, they always work for me, been buying there parts for over 25 years

Ri
Review №39

It was great

J
Review №40

My todays small project was changing a battery in wifes car. It started very nice on Advance Auto Parts web site. It was very easy to navigate and find a battery for our car. Pre-paid on line then drove to the store, it was waiting for us. So far so good, to my surprise Dan told me that installing the batteries is a free service. It seems that was our lucky day. Well our good humor was shattered when we saw the corrosion on the battery terminals. My first impression was that we would have to change cables because nobody can separate them from terminals. I was wrong; Dan Da Man using his skills and tools was able to pray the cables from the battery terminals. Obviously it was not the end of our problems, the terminals attached to the cables were so corroded that they started deteriorating, it was neither possible using them anymore nor replacing. I was devastated, a half hour project looks like full day in mechanic shop. I could only imagine big $$$ delear would charge me for changing these two cables plus $100 for a towing. Again I have underestimated Dan’s skills and determination. After such hard work he was able to replace the terminals and connect them to the battery. It only cost $7.19 for additional parts. I haven’t seen that kind of service for a long time. Thanks Dan you are Da Man.

Mi
Review №41

Always helpfull anf friendly.

Mi
Review №42

These guys are great amazing customer service they had my part when no one else did!!!

Ja
Review №43

A huge thanks to Don. He went above and beyond with a starter issue I was having today.

K
Review №44

Very helpful woman!

Ba
Review №45

Staff is knowledgeable & friendly.

Am
Review №46

Very very rude customer service. Unclear policy on battery installed. The sign should say restrictions apply.

Ma
Review №47

Very friendly. Good prices.

Pr
Review №48

Same day delivery available

Do
Review №49

They had parts to finish the job

Ma
Review №50

Founded what I needed, friendly

Be
Review №51

They have everything very well

zo
Review №52

Good customer service

ig
Review №53

Good service, friendly attention

Information
9 Photos
53 Comments
4.3 Rating
  • Address:6130 Northwest Hwy, Crystal Lake, IL 60014, United States
  • Site:https://stores.advanceautoparts.com/il/crystal-lake/6130-northwest-hwy?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 815-444-6255
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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