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Target
5580 Northwest Hwy, Crystal Lake, IL 60014, United States
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Target
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La
Review №1

Adriana is Target’s treasure. I left an item at the self checkout. I called the same evening. A young man told me he would put it on the side for me to pick up. This was a $3 item (pictured below) but it was extremely difficult to find. When I came to pick it up (this is a 1.5 hour round trip for me), Adriana told me it wasn’t at the customer service desk. Disappointed, I was refunded my money and left my name and number in case it showed up. About 20 minutes later, Adriana called me and told me she found the item I was looking for. Not the one I left but she searched around for another one. Adriana could have dismissed the entire situation and gone on with her business. But she didn’t. She went above and beyond and that is becoming more and more rare these days. Target is very lucky to have Adriana. And, I was very lucky that she was the Target Team Member that assisted me. Thank you Adriana. The world could use more people like you in it.

Ma
Review №2

Vegan vegan vegan. Super friendly staff Tonya.Bernard ( Manager ) Kept the store open past closing for us. They have a plentiful amount of Yasso Bars. Cant beat the prices.Once again Crystal Lake take the CakeCant wait to return.

Ge
Review №3

The pickup line was short, the identification process was simple, and the employee quickly brought the item from the back

As
Review №4

This Target is great. The staff has been super helpful, the layout is fantastic and beautiful, and I love the drive up order pickup.

An
Review №5

Good job on remodel so far hopefully bathrooms are getting an update if not hope the sinks can get clean, new drain filters, and the stalls need updates on locks and larger normal size hooks too if not getting a update. The paint or new air filters are helping with smell last time here differently was ‘90’s style target thought I went back in time to the Waukegan target with neon lights around the back wall or all around.

Em
Review №6

This place is the best I mean there really is nothing bad about it! Me and my friends shop there all the time and its so fun!

Ma
Review №7

The pharmacist was amazing!! We went in for a flu shot for my 5 year old and he was so patient with us and he did an amazing job! My 5 year old was so happy after we were done because he didn’t even feel it. He made our day. We will definitely be recommending him and coming back next year!

Ch
Review №8

Drive up service is awesome

Ma
Review №9

Gail checked us out on Black Friday and she was phenomenal! She made sure everything was disinfected, she was so kind, and truly made my day. This is one of the most amazing shopping experiences I’ve ever had. I hope you know what an amazing employee you have there.

Me
Review №10

Quick service, great employees. Wonderful products

Da
Review №11

Target! Lots of good stuff at reasonable prices

Su
Review №12

Easy check out process, good Product quality, good selection of items. Friendly and helpful staff. Clean store.

Sh
Review №13

Drive up order pick up was easy and quick, definitely a service that I hope Target will continue post-pandemic.

As
Review №14

One of the best locations. Great staff

Ca
Review №15

I absolutely love this target however an employee was pretty rude and not friendly to me last night. There’s a female employee stocking drinks near the cash registers around 8:30 and I had went up to her to ask about a certain deal that was going on. I was standing relatively close (so she could hear me) and said “excuse me” three times until she finally decided to look up at me. She then proceeded to just look at me blankly and I then asked about the deal, and then just shook her head yes. That was it. No verbal communication. It seemed like I was bothering her by asking a simple question. Other than this specific time I have had nothing but great experiences, but maybe they need to emphasize what good customer service looks like.

Am
Review №16

I always find what I need, and what I dont need :)

St
Review №17

Convenient and usually have what I need in stock. Quick at letting me know my order is ready. This last visit, my order was supposed to be drive up and it auto switched to in store. That annoyed me but I still got what I needed.

No
Review №18

This target has the worst management! So unprofessional and disrespectful. The person running this place really needs to reconsider who they let manage their store. Maybe send them back to school to learn proper etiquette.

Me
Review №19

I love Target! Great selection and prices. Very friendly and helpful staff. I always find what Im looking for and more!

Le
Review №20

As a previous employee at this store, Id advise against working at this location. I was one of the hardest workers in the store, and the leadership team took complete advantage of me. I worked 55 hours a week overnight and kept their fulfilment operation running. The store is full of nepotism and ridiculous politics. Shoutout to the Acostas, the 3 sibling team leads that got their jobs because of nepotism. Hows it feel to make 25k a year? This company will not invest in you. Stay away.

Ch
Review №21

Better quality and selection of products than most other stores. Cost is a little higher than competitors with some products, but the quality is often times better, and with sales, 5% cash back with Target debit, Cartwheel and opportunities to earn gift cards with purchases, prices can be comparable and even less at times. Definitely worth it.

kr
Review №22

I sadly left toilet paper on the bottom of cart and realized when I got home. I called the store and they told me to bring my receipt etc.. I was so glad to know I would be making the trip back and get service. The item was actually at the guest services found in the parking lot. I loved that no one took it from the parking lot. Safe neighborhood.

Je
Review №23

The item I ordered was available online for the price I paid, which was very good. I didnt have time to walk through the store to see if the product was available so going in and out immediately saved a lot of time. Wish they had curbside pick-up for this purchase.

Ko
Review №24

Quick and easy. All but one item was there and ready for me. In and out in 5 minutes.

Ra
Review №25

Great service.

Je
Review №26

Over all the store is clean and the staff are friendly. No matter if you are seeking help or just browsing the isles. You are all ways asked if you need help. Today when i went in, a kind young man was stalking the chemical isles. He had a great deal of work on his cart. I saw the shelves empty, from the Sunday rush. And really who can blame anyone during COVID to have empty chemicals shelves. He still took the time, to say, (rough reflection of what he said) if i needed anything he would be more than happy to help. With all the work the young man had on his cart. If i was at Walmart or Meijer i would probably just be standing next to a teen with loud music or the worst having an inappropriate personal conversation. Not at target, never at target. You are around exceptional young/old people. Who look beyond their work to ask you what they can help with. It helps me focus on what i came there for instead of wanting to leave.

Ti
Review №27

You had what I needed. I LOVE the no $$ mininum.

Sa
Review №28

Used the website to order a couple things to be picked up curbside. Using the app I was able to communicate that I was there and a team member brought out my items in minutes!

An
Review №29

They carry a lot of high quality stuff and their Target app is a great place to find little savings here and there.

Ba
Review №30

Quick. SAFE. I did not want to go IN to the store. I called ahead to inquire how to order if I wanted drive-up pickup.Employee explained I needed to order via Target app and told me about the instructions I would find there. I also asked if their employees were wearing masks and gloves. She assured me they were wearing masks. Following the app,I indicated I was on my way, and then arrived, to see the bar code ready. I was masked. An employee was waiting outside with my large box and he approached my car (app has description), politely asked if I would pull up the bar code and turn my phone around so he could scan it (hands free of touching me/anything of mine), asked if I wanted it in my trunk, politely put it in and told me he was not allowed to touch my car so I shut my trunk. Once home, I wore gloves to remove the box onto my driveway, left it there about 4 hours after spraying the box down with alcohol/aloe mix. I removed the outer materials while gloved outside, removing and discarding my gloves. Experience was exceptionally safe.

Ma
Review №31

Friendly greeter and fast service. Clean nicely organized store.

Je
Review №32

Great selections of most things

Ni
Review №33

A well-kept store, fully stocked and very friendly employees.

La
Review №34

I went to Target today and was blown away! Not only did I receive wonderful customer service, as usual, but I love that each cashier takes time between customers to clean debit machines and wipe down barriers - I so appreciate this ♥️. Thank you Target & employees for thinking about your customers and employees alike. I have always enjoyed shopping at Target but the above action brought my shopping experience to another level. ♥️♥️♥️ Targé

sz
Review №35

I just love this target haha

Pe
Review №36

Everyone is very friendly and the store is always clean.

An
Review №37

Today’s visit makes me want to tell everyone about how pleasant of an experience it was.

Ru
Review №38

Target is clean and generally well stocked for all the weekly basics and the seasonal needs as well.

Mi
Review №39

I love shopping at Target. Drive up pick up is so convenient.

Ch
Review №40

Great selection

LI
Review №41

My order was accurate and ready when I arrived.

Er
Review №42

Went for an Our generation doll for my daughter, had a good amount on sale, but couldn’t find a single one on sale because they were organized, dolls weren’t in the right places (shortly after open, so not because customers moved stuff around all day), no price scanner to check because they’re down because of Covid (like really, customers can touch everything else they want but can’t use a price scanner? And only a couple of the dolls even showed up on the app when I scanned them, so I couldn’t even check there. No one to be seen to ask for help, finally found someone and he was helpful, but I had to carry the six dolls I wanted scanned around to find someone to even check. Poor organization. Decided to buy a Walmart version instead because at least I can go to Walmart and use a price scanner to see what I’ll be paying, and they’re the same quality anyway.

RO
Review №43

I’m an employee and try very hard to supply the very best experience to our guest as humanly possible!!! I couldn’t work where I wouldn’t shop! By far my favorite retailer!!!

La
Review №44

Its a generally decent shopping experience, and the people are great!

Mo
Review №45

Target is amazing! Prices are fantastic, the selection even better! I could get lost in Target! Plus they are so accommodating to moms with little ones. From the carts, to the staff opening up new registers to their stickers!

Sa
Review №46

Super convenient, friendly and helpful!

St
Review №47

Loved the atmosphere.This store has a variety of nice items going and it is a good addition to the area. Great service. Recommended.

C
Review №48

Style Team Lead Imani Target Service Exceptional

Ka
Review №49

I love Target. Nice stuff. Clean. Friendly staff

Da
Review №50

Clean well supplied store. Friendly helpful workers. Well laid out store with everything displayed in a good manner.

Er
Review №51

The worst customer service ever!

Ye
Review №52

I love Target! But they recently remodeled this one and OMG! Im super In Love! ... its gorgeous.

Lu
Review №53

CJ and Gus were amazing!!! They helped me and my friend pick out her purchases and were really friendly and extremely helpful! Thank you!

Co
Review №54

Its a target, whats not to love?? Store is clean and organized. Helpful and friendly associates. Love the customer service area off the main entry - easy to run for a quick return or online pickup.

Ja
Review №55

I enjoyed the selection of products and good deals. Also, the customer service from one of the employees was great. She was very helpful and went above and beyond to find an item for my mother.

Ma
Review №56

Why is this store different than jewel or walgreens or walmart??!!?I wont be shopping here if I cant shop inside myself!

Dy
Review №57

Theres really not much wrong with this Target. The selection is pretty good and the there is almost never a crowd. My favorite part of the store may be the clientele. Shoppers here tend to be very well behaved and you are unlikely to see children running around unattended. Im not sure if this is because of the staff but is nonetheless a great incentive for shopping there.

Ti
Review №58

It wa easy to set up and I didnt have to go into store.

Co
Review №59

Because I waited in line for over 15 minutes while a girl was trying to get into her register......Also when I look around by toys or books there was no one to help.....................There usually is no one around to help back there!!

Co
Review №60

Ive been shopping here for quite some time now(5+ years); and the staff is the reason I continue shopping here. Every time I go in the story at least 2-3 employees greet me throughout my shopping. I just went a few weeks ago and was in a rush so I didnt grab a cart and I got a little excited by their gardening clearance section so I picked up a few more items then I should have. A worker in the food department named Ernesto noticed me and emptied his cart and gave it to me, I laughed and thanked him but I didnt get a chance to ask him for his manager as I was in a rush. Generally speaking this is a great place to shop for anyone because all of the staff here is always so positive and helpful.

Yo
Review №61

A clean store and with a lot of variety, here you can make your pantry and your purchases of the week, very friendly attention of its workers but the prices are very high compared to other stores, the good thing you can buy everything in one place but cheap It is not.

Co
Review №62

Always have a typical shopping experience here, nothing bad to say about this location. For some reason, though, there are always shopping carts out in the parking lot. I understand people arent the best and dont put their carts away, but it seems worse here than Ive seen at other places.

Br
Review №63

Target is great!! The shopping carts dont wobble and the store is always clean.

Ka
Review №64

Loved the atmosphere.This store has a variety of nice items going and it is a good addition to the area. Great service. Recommended.

Ji
Review №65

This location apparently does not price match. The apple watches are clearly $199 at Walmart (series 3) and they would price adjust their $279 one that is the exact same. So instead they would rather take back a $280 product that can’t be re sold than keep a $200 sale. Side note- the manager Shelby should really be more careful on how she talks to employees about customers over the walkie talkie when customer service desk doesn’t put people on hold and can hear the whole conversation.

Je
Review №66

Nice store nice people. Would shop again

Ka
Review №67

Aisle-helping employees were super helpful and Cashier was patient and courteous. Store was clean and easily organized.

Ni
Review №68

Very friendly and personable employees you cant go anywhere in the store without some employee asking you if you need help. There are always enough cash register lanes open to accommodate all shoppers.

Ar
Review №69

Avoid this target go to Algonquin.

Th
Review №70

Accepted my return, no questions asked (unlike Walmart, who refused to refund a similar item).

Al
Review №71

Good deals, reasonable prices mostly, convenient, easy to navigate, quick in and out if you use the self checkout as sometimes not many cashiers on hand! also supportive company of the LGBTQ community

Re
Review №72

I really like the changes to the store and the new clothing lines.

Va
Review №73

I think the prices at Walmart are better. BUT the people who shop here tend to be better looking. Another words there are less 400 pound women who buy Diet Pepsi here.

Br
Review №74

Very easy to do the online shopping from my smartphone

La
Review №75

Dont go here!!!

Ro
Review №76

Close to home, clean, well stocked, friendly-helpful staff.

Br
Review №77

I love Target. Everyone is friendly and helpful. I love the products. Its my favorite!!

Mo
Review №78

The floor employees are so very helpful and easy to locate if you need help with someone, but sometimes there arent enough cashiers and I like to get a drink and a snack while I am shopping but have noticed that the concession area is closed after 5 pm.

Ki
Review №79

This store is so poorly stocked. It makes me so angry because I dont have a lot of time to shop and your website doesnt carry the things I need. Not only are you eliminately brands we like and substituting your own name brands but you dont carry all items in your name brands. I.E, salted mixed nuts in the large plastic containers. You only had unsalted.

Do
Review №80

Found what I was looking for at a good prices for dinner

Ka
Review №81

2nd time at the this store and there was a long line at customer service.Lady didn’t even apologize for a wait.Her name was Wanda.

Ph
Review №82

The store is so clean and the staff is always so helpful. You can find everything you need here, and for he best prices.

K
Review №83

Great store, staff is nice and the store is always clean and organized. LOVE the Cartwheel app!

Sh
Review №84

Staff is very helpful and friendly and the store is well stocked

J
Review №85

Ive only been here a couple of times and both times have not been pleasant. Staff is very rude and knows nothing about customer service. The first time I had a brunette teenager that worked at the electronics give me dirty looks and refuse to help me. The second time I had a big lady with blond hair with a couple of colored streaks in her hair make passive aggressive comments towards me. I can honestly say that I will never be coming to this target ever again.

Da
Review №86

Walked in and out less than 3 minutes

Li
Review №87

Nice lady at the customer service department. Lady in jewelry was nice enough to tell me where customer service was located and she was the pregnant.

Si
Review №88

I Love Target .. I know the quality of the merchandise and I appreciate the Pick Up service as I am Disabled ..Thank you

Mi
Review №89

Waited 20 minutes in pharmacy line ...two people in front of me..... terrible

Li
Review №90

So clean and easy to walk in the store

Wi
Review №91

Very nice person at Service desk.

Sa
Review №92

I worked here and I loved it. It was by far my favorite job and the whole store ran very smoothly

Ab
Review №93

Friendly staff. clean store and everything was well organized. id come here instead of Walmart because they have all of their cash registers open

Ca
Review №94

Great customer service

Da
Review №95

Sat on hold with guest services for 45 minutes, went into the store to see not one of the guests service members was helping anyone or on the phone. Waste of time.

Lu
Review №96

Good efficient service for online order to pick up at store.

Ma
Review №97

Just spent $13 more on two sundry items because they were displayed on the wrong racks. Dont want to waste another 15 minutes of my time in line to exchange them. Lesson learned.

Sa
Review №98

Just what you would expect from a Target chain. Well lit, eco-friendly, urban meets suburban geared target market.Typical of any Target - nothing special or noteworthy here . Great customer service at this location, helpful staff, and typical Target pricing.One thing to note - they have an excellent homewares section.

Va
Review №99

One of my childrens favorite stores. A complaint is that it is hard to find items in my childs size, which is 14/16. But otherwise, a great shopping experience.

Ka
Review №100

Cleanliness of store and products

Information
92 Photos
100 Comments
4.2 Rating
  • Address:5580 Northwest Hwy, Crystal Lake, IL 60014, United States
  • Site:https://target.com/sl/crystal-lake/1166
  • Phone:+1 815-356-9265
Categories
  • Clothing store
  • Baby store
  • Department store
  • Electronics store
  • Furniture store
  • Grocery store
  • Toy store
Working hours
  • Monday:7AM–11PM
  • Tuesday:7AM–11PM
  • Wednesday:Closed
  • Thursday:7AM–11PM
  • Friday:7AM–11PM
  • Saturday:7AM–11PM
  • Sunday:7AM–11PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Public restroom:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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