My dell laptop was running terribly slow and the charging receptacle was completely messed up. I called at 3:00pm and spoke to Emilia she suggested I bring it in to have it diagnosed. I dropped it off and a little bit later she called to inform me that the receptacle was fixed and that they suggested i have them replace the hard drive with a new solid state unit.I agreed and was able to pick it up the very next morning at 9:30.$243.00 later my machine is working perfectly and I couldnt be happier!!Great service fair price I bring all my computers to these people and its always been a great experience. I recommend this store to everyone for their computing needs.

By far the best consumer service I have ever had. I needed a laptop for a while so I started searching and figured Id check these guys out, by far the best computer store Ive been to. I forgot his name but the man with longer hair helped walk me through their collection and helped me find what I needed. I needed something for programming and basic photo editing and we found the perfect fit for me. A bit out of my price range but Ive been using it for a few hours and havent had any issues, I am happy with this purchase. Minor scratches but thats a small price to pay for a used laptop that runs like its factory new. If I could rate this place 10 stars Id give it 15 due to the knowledgeable and helpful staff member. Come here if you are in need of a computer and dont have a huge amount of money to spend.This review was originally posted in June 2020

These folks were some of the most Professionally Minded, Understanding, Helpful Computer Consultants in the area. They are a business dedicated to the satisfaction of their customers (whom in my observations seem to come to them with all their computer needs). Personally, they helped me (as an old time gamer & modder), to find the correct equipment that suited my needs. I would recommend Echelon Computers Inc., to Anyone!

Told me it would be a quick repair. Had my computer for over a week, spent over $100 and came back with exact same problem. Called them and response was bring it back in. Why? So you can again sit on it for over a week? Would never suggest this place to even my enemy.

Excellent service and super nice staff, I would highly recommend for anyone looking for a repair!

Great experience with Echelon! When the Geek Squad couldnt fix a key on my keyboard, Echelon was able to help. They were very knowledgeable and informed me that I actually needed an entire new keyboard. After ordering the new one, it only took them 30 minutes to replace. Definitely recommend.

Always will take my stuff there. Great work they ressurected a laptop desktop replacement computer that crashed when bios driver was getting updated. They wiped windows 7 and installed windows 10 and backed up all my files as well. Saved me ~1500ish+ for a new computer, and have latest version of windows 10

I came across this place searching for a place that sold refurbished laptops, and also one that had excellent customer reviews.At first I went to Cary Grove Computers on Route14. He was nice, but he didnt have the used machine to fit what I needed yesterday. He recommended I try Echelon in Crystal Lake saying that they may be able to help you better in this caseAnyway, without getting into the details of my sale I will tell you that Blake was very helpful, very efficient and I could tell he was being honest with me.I told him my story at the beginning, he listened intently and then he delivered. I ended up with an excellent working laptop with every thing that I needed it to do and more. All this at my budget price. Blake saw an opportunity to help me out and he correctly thought about the big picture in how I will return as a happy customer if he takes care of me today.The laptop works better than the last 2 brand new company issued laptops Ive had. Its clean, it operates quickly, its geared for what I needed.Thank you Blake for listening to me and thank you very much for helping me out in my predicament.You made a wonderful business decision in helping me out and I really appreciate that.Sincerely,Alex

Very helpful and competent staff!

It is clear they really love what they do and take great pride in doing it well. I took my 2013 MacBook Pro in to have a new drive and RAM installed.We had the time to take it apart right there on the counter and they gave me a clear idea of what it needed, what was recommended, how much it would cost, and when it would be ready. All done exactly as promised and returned with great enthusiasm. Nicely done!!

Our family has used Echelon Computer services for many years for both repair and purchase. I would highly recommend this company to anyone. Just purchased 2 used desktops to replace our old xps and Blake did a great job of transferring all my files over to the new ones. I am very pleased. This afternoon he even helped me set up a very old printer remotely. Thank you Blanke. It now works.

Recently had computer worked on and the service was great. The staff is friendly and knowledgeable. Oh yes, the price was very reasonable too.I highly recommend Echelon . They also have a wide variety of refurbished computers.

They are a great go-to place for working, guaranteed, second hand computers. The prices are good too. Very helpful staff.

Good place to buy a used computer. Friendly staff. Knowledgeable and willing to help you out. Inventory changes frequently. They have quite a few Dell products at any given time.Bought a used Thinkpad for a good price. As good as one you would find on the internet and you have a chance to operate it before you buy it.

Absolutely amazing customer service! Forget geek squad and other repair places. Bill and the rest of the staff are phenomenal! Bring all my business computers and personal over to them. Wont bring them anywhere else!

Scroll down here and youll see dozens of reviews citing competence, price and speed of service. And all this is true in triplicate. But what impressed me most in this place is that the focus here is on the needs of the person, not the needs of the machine. People are real to this crew, they arent just problems or paychecks, they are people and who they are is taken into account just as much as what they want. This quality is rare these days and must be supported at all costs! I cant recommend Echelon Computers highly enough, for all reasons, from price to competence, but for this above all. And it wasnt just me. I had to wait several times for them to finish with a customer ahead of me, and noticed the same attitude with everyone they interacted with! Dont miss visiting a truly unique business, who will never forget that you are unique as well.

Very nice people. My son needed some small screws for his computer. I called and asked if they sold any, and they told me to come by. They gave me the screws, and wouldnt even take any money for them. The guy even helped me pick all the little screws out of their storage bins so I would have the right ones. Thanks!

These guys know their stuff. Anytime i have a issue with my work computers or laptops, they are fixed in a good time frame and have very good communication too. I recommend them over ANY other computer repair company when your looking for a repair. Id even suggest talking to them before buying a computer as their knowledge goes far and beyond.

Super friendly, I had an issue where i lost a jumper for my motherboard and decided to call. I spoke with Bill and he hooked me up. In the future if I have any issues which I cannot trouble shoot I will keep these guys in mind and will send anyone who needs help straight to them. Really appreciate all thank you.

We have used them recently for typical computer and software glitches and they are super responsive, send smart people to the office who figure things out quick and charge a very reasonable fee. Great group of computer savvy people. Great Job!!!

While I repair most of my own computers and servers, I find the to be knowledgeable and sometimes have my parts on hand. I have been shopping and dealing with the guys there for about 11 years. While they have moved locations, they are still the same friendly people. Not many computers places last, they have. They are fair and knowledgeable and can handle most computer related issues.

Superb service, exceptionally reasonable cost. Woke up Friday morning to no video on my desktop computer. After performing some tests (swapping cables and monitors), I was pretty sure that I had a video card problem. Did some research and decided to call Echelon Computers. Talked to Bill on the phone; he was polite and knowledgeable, so decided to bring it in. Within 1 hour Bill had confirmed that the problem was a bad video card, replaced the card and had the PC ready for pick up! The total charge was less than $50. I would have considered it a great decision at twice the price and twice the time. Bill and Echelon saved the day. I plan to find things for them to do on my other computers. A business as conscientious as this should be supported. Thank you.

A really good place, good deals then the other places that sell you junk. Go to Echelon to get good prices on computers and laptops.

I have been in to see Bill with my computer and my moms computer. He has been very helpful and has worked to fix our computer issues. Today I had the pleasure to meet Blake. He also was very helpful. I would recommend them both to help with any of your computer issues.

First class operation...great prices..bought a used laptop two years ago, still works perfectly. Bought a used desktop almost a year ago..started having issues..brought it back ( eight months out of warranty}..they fixed it same day for forty dollars.hHard to find places like this..have told many friends about them!

Great customer service. I have used Echelon for my laptop and desktop issues in the past. Pricing has been fair and work done in timely fashion. As a previous customer, I thought Id call about a recent issue with a Windows product and just get some direction. Bill helped me immediately and saved me a trip to the store. He was knowledgeable and efficient. Problem solved within 5 minutes.

Our company has been dealing with Bill and Echelon Computers for many years. They can handle easy to the most difficult projects and they always do it in a timely fashion! On top of it, their prices are probably the most reasonable in the entire area. So I would highly recommend Echelon Computers for any hardware issues that you need help with.

In my own life and business I feel integrity is everything. I brought a computer into Echelon because it had no communication with the monitor. John Niziolek was taking care of me. He was writing me up a repair order and could have charged me a $29 diagnostic fee and I would have been fine with that. Instead he had an idea of what was wrong and took a few minutes to try something and it worked. He didnt charge me anything. Now that is integrity. The win for him is that I will be back next time I need a computer. He had many there to fit my needs. Thanks John.

I had taken my computer to another computer repair shop, who told me they couldnt even diagnose because the port to connect to a monitor was not good. I was then quoted a different price for labor than I was earlier in the day. Ok enough with the bad...Blake at Echelon was awesome!! He told me over the phone what he thought could be wrong and then diagnosed the problem replaced my screen with the old cracked screen so I could use the computer and has now ordered me a new Dell screen which will be installed next week after it comes in!!!! And the port the other guy said was no good, well Blake said he used it no problem!!! Highly recommend this place!

Great Place to Go, Met Owner, You can Trust These Guys !!

I came in because i needed a cord for my modular power supply and they were beyond helpful! Will definitely return if a similar issue arises. Highly recommended

Fantastic shop, I have been buying various computers and electrical equipment from here for like 3 years and have no issues. The service is great, the prices are great, and the people who run the shop are great.

Had a bad fan in my laptop and called 3 repair places for pricing. Echelon was the most reasonable and Bill was very friendly and knowledgeable. When the part came in, he was able to fix my laptop in about 45 minutes while I ran some errands, which kept my down time to a minimum.

LOVE this place. Friendly staff, great prices, good stuff.

I was having trouble with my laptop (hey, its a computer, what else is new?). I brought the laptop into Echelon and Bill had the problems resolved quickly. Great service. Great attitude. Use these guys.

These guys were really helpful in re-establishing our office capabilities after an upgrade to Win8.1, They are very knowledgeable, provide good solutions and are reasonably priced. I highly recommend them.

You know how when youre kind of out of your element and you have to trust the mechanic when they tell you that your piffle pin and your kinuten valve need to be replaced because theyre not communicating properly with the gurmometer? Yeah I didnt feel that way. Two thumbs up. Will recommend!

Fair, friendly and knowledgeable. Glad they are around to do business with.

We have found that Echelons number ONE priority is customer satisfaction. John and Bill are very responsive to understanding and guiding our business needs.

GREAT SERVICE! walked in with a request and they took care of it. Very reasonable prices.

They fix my computer right the first time every time. When I leave, I leave with confidence!

Very helpful people. Good values on used equipment.

Best place to pick up gently used spare parts in a pinch. Reasonable prices and great knowledge of computers.

I believe the wall says it all. Best computer repair in McHenry county !!! Great, fast, friendly, experienced service. They even have an original sit down Pac Man galaga 2 player game you can play or buy! Loved my experience.

Best computer store. Super professional, extremely friendly and knowledgeable

Great service, fair price, professional staff. Ill be going back the next time I need computer help or service/ repairs.

We use them for every emergency. Fast, accurate, reasonable service. Our go to guys.

Excellent job all around - keep up the good work!

Good guys help you get good deals on pcs

Ive had a non working computer for months, brought it in today and they fixed it within 5 minutes. Really knowledgeable and helpful, would definitely recommend.

My 1 year old Dell HD crashed. Lost all my data.I called Echelon and spoke to Bill. I brought in the desktop and Bill installed a new Intel 240 SSD & a WD 3 terabyte spinning HD. When I picked it up, I saw they also sell used computers. I wound up purchasing a used Lenova (128 SSD).

Such a friendly environment and the best prices around!

Great service and a friendly staff.

Nice place, nice worker.

I got a computer there and it broke 3 times and now it turns off every 5 minutes I use it

Great service!!

EXCELLENT service

Good place