Phenomenal product thats not made in China. Also, the owner and his staff are so nice and genuine. Ive never seen a business that keeps their employees for so long. Its a testament to them treating others as they would like to be treated.

They lost my order, and it took me a couple of phone calls to get them to admit it.When they said they would reship, I asked that the original shipping charge be refunded, because of the great delay and my waster time tracking down their problem of the lost shipment.The customer service rep was belligerent, refused to take responsibility for the problem, and refused to compensate me in any way. She was not even apologetic.Does Wek Glass even care how customers are treated?

Great jars highest quality

I have a bunch of Oui Yogurt jars and ordered lids, rings and clips to go with them. When my order arrived, I had lids and rings for 24 jars, but clips for only 18. I assumed that I had made a mistake during my ordering, since everything is ordered separate and are sold in bundles (ring x3, clips x 6, etc), and never followed up on it. Today, 3 weeks after my original order arrived, I received a package with the clips for 6 jars and a note apologizing for the mistake in shipping. I am so impressed that they caught the mistake so long after the fact, but also that they shipped the rest of the clips instead of just letting it go. I will be using this company for all my Weck jar needs from here on out.Thank you!

I am soooo disappointed with my glass jars! I avoided ordering through amazon due to someone complaining about the quality of the jars. Well, these also look like quality control rejects! Nothing like the pretty glass weck jars that you purchase at the stores. I spent about 60 dollars with shipping and now dont know what to do because the last thing I need is to call and get poor customer service. I would rather eat my $60 bucks than deal with a rude company. I already have so much stress I dont need any more; thats why I havent called. Anybody know anything about their customer service?

Shipping