Staff didnt really care and pay attention. They were more interested in talking amongst themselves. They need to realize they are not the only auto parts store in town

Went to buy a trunk organizer and they only carry 1 brand/model. More variety would be nice.

I like to give AutoZone a high-five. They help my husband today. The young man saw that we had life warranty on our brake. I want to thank him for helping us were the others just kept making us paying for them. We will see you tomorrow. Again Thank you and we will see you tomorrow

This review is all about customer service. The service provided by ONE employee, AJ Lapp. He should be teaching others how to look after and respond to customers. He has provided top notch recommendations on parts, gone above and beyond to suggest additional parts required without over-selling. I recently locked myself out of my truck and called to ask if you had the little kit with wedges, the inflatable bag, and rod/s to “fish” the keys out of my ignition switch. AJ indicated that you did not stock the look out kit, and that there was no need for one. He indicated that the Culpeper PD routinely will unlock vehicles for citizens. This awesome young mans helpful advice saved me tons of time and money. He genuinely cares about people and always seems to be a go-to employee at this store! There are a bunch of parts stores out there; but only one AJ! He’s the reason why I choose AutoZone.

There you are very cooperative and it was easy to return an item that does not work properly. They operate for the good of the customer

Service was quick and they had all the parts I needed.

Went into this place just now. No customers in line. Was to go get in line when all I had was a question. 2 employees were at the service counter. Acted like I just didnt belong in the store. Acted like they didnt care about their jobs. Were rude to the point, I asked where another place to go was! This place always gives bad service. Never again will I go in this auto zone!

Workers need to have a better understanding of car products.

Harris is da bomb, suggests and finds solutions. Hes friendly and professional at the same time. Not just another guy behind the counter nor does he act like youre interrupting something more important.

I came here to get fix a flat and come to find out I had a slice in my tire. The store manager Randy here was awesome and the rest of the employees they really helped me out. I felt like I was at Chick-fil-A how good the customer service was . Randy actually came and put my spare on for me and I really did appreciate that so glad to still have people in the world like him such a blessing. Thank you again Randy ❤️

These people that they have work at this place really don’t know what they are doing. Please get someone in there that knows what they are doing!!!!!

A very nice young lady removed and replaced my car battery.

Helpful staff, today customer service is key

Wonderful Service. Honest Prices and Beautiful Work. This is my 3rd time coming here and I will definitely be back!!

I found the customer service to be poor even though they were quick and gave me the correct parts. The female who helped me kept switching her attention between me and her coworker. In mid sentence of her talking to me she would start talking to her coworker. I found this to be extremely rude behavior. Guys, good customer service is easy. Treat people the way you want to be treated if you were being helped.

Always a great experience when I go to AutoZone in Culpeper. Everybody is always friendly and willing to help in as much as they can.

Typical autozone. Nothing negative to say, but nothing positive either.

Great service and opening hours so we can get things done after hours.Get battery replaced in 15 minutes. Friendly service.

I came here to get new windshield wipers and motor oil and was able to find just what I needed. I would have like the employees to offer help with installation or given me some advice but the experience overall it was very good. Also got the rewards card which seems like a pretty good deal. Recommend it

Usually I’m super loyal to Advanced Auto Parts, especially because they’re right next to my office, but when my windshield wiper came flying off in the middle of a rain storm, auto zone was the only one of the two to answer the phone. I went into the store and the staff was very friendly and helpful. I bought two new ones, but only had one installed because I was running late for an appointment. That next week the second windshield wiper came flying off so I went back to have it installed (my car has a very specific and difficult application) and the gentleman helping me double checked that both were on tight with no possibility of flying off. Turns out the first one I bought was defective and was well on its way to the same fate my original set experienced, so he replaced it at no extra charge. As a woman that is normally taken advantage of in situar regarding car repairs, I can’t thank y’all enough for making me feel comfortable and confident in your work!

The staff were very helpful!

Great customer service!

Four employees in the building, not one wearing a mask. Shows no regard for the safety of their customers. All had bandanas around their neck but made no efforts to pull them up while standing next to each other or customers

I know nothing about cars. The sales associate Craig is very knowledgeable and friendly. The best place to go when you need parts help!

Very good

Ordered part that had to be paid for at time of order.Got confirmation that they would call today when parts arrived. I Called them 2 hours after truck came in. First they had to find parts. Once confirmed then I went to pick up. Had additional delay because they couldnt find it, even after I let them know I was coming for it.Sales staff had an disappointing, improper and poor customer service attitude.

Had what I needed! Great staff!

The customer service is always top notch here in my experience. Every one is helpful and friendly.

Nice place. Very reasonable and they are very friendly and helpful

Great service. Good price. However after getting wrong brake pads twice, returned and purchased elsewhere.

Julius was very kind and helpfull. Needed trans oil and brake fluid. He did it with a smile and he was very pleasant we had fun.

This is the worst Auto parts store. You have 6+ people working and never get orders correct if calling to place to have ready or doesn’t have items in stock. Would not recommend.....

Ok had what I needed

Very helpful and installed headlight bulbs for no extra cost

Always top notch service and parts! Thanks for keepin me rollin😃

I was helped by Britney right away. I needed a new battery. She replaced my battery and I was out of there in ten minutes. She was helpful and very nice. Thank you!

They have plenty of in stock truck and car parrs

Top notch customer service, they are polite and friendly!

Exemplary customer service. Quick in, quick out and a very helpful staff make this a good stop to make.

Very helpful and friendly clerk .Coupon didnt work on my phone she gave me discount anyway.

Service is satisfactory in the store. Never answer the phone,thats why 4 not 5 stars.

Their website site said they had a part I needed I went to the store they said they didnt have it. I went home and check the website again to see if I was right and this website still said they had it. So I called the store and told him the exact part number and they said oh yes we do have it what a wasted trip.

They are always helpful in finding what you need

It could be kept up and clean more better

Revolving employees, how can you even get to know any, they are forever revolving... Good selection, not the friendliest staff

Knowledgeable and helpful

On of the best auto parts here in culpeper I highly recommend this place

Ordered online for pickup in store. I received an email stating order was ready for pickup. Once I arrived they had to scramble to pull product off of the shelves. Im confused as to why I waisted my time online. I could have just came in and grabbed everything myself. Note taken dont bother doing store pickup...

It has always been a great place for car Care needs. Staff is always helpful and friendly

I dont love no stores lol but it will do when I need parte

No one around to provide service. Each item I needed was out of stock. Were talking oil filters and air filters! Finaly located a clerk and asked for assistance, he pulled info up on computer and says this says we have one, but I dont trust our inventory .

I swear no one knows what they are talking about in there. And the man seemed to have attitude towarda anything asked of him.

Always so helpful and more than other locations, the people here have a lot of great personalities.

Not walk in customer obsessed, lack of help when needed

Good service..reasonable priced products

Needed new headlights for my car, 8 people working, basically walking around joking with each other as customers are waiting in line for questions. All in all besides little to no customer service they usually have what i need.

Not enough help had to wait a long time in line to pick up parts I ordered. They need one person as a check out person to check customers who pick up parts that are not looked up at the counter.

Head everything i needed at good prices

A clean and organize store helpful staff

Had what I needed. Prices are a little higher than the competition.

Replace my battery for me lickety-split

Fast service and very courtious.

Sales person yelling and cussing with delivery driver then sarcastic to me when I pointed out I had my young daughter with me. We wont do business with this autozone anymore.

Very nice group

These guys are really helpful!

Messy and unprofessional. Lots of random people loitering and socializing with employees.

Helpful staff.

Service was a bit wanting, but its an auto parts store

Always a line and usually only seems like 2 people working whether its a weekday or weekend

Great prices and Great employees!

Very helpful

Very helpful

Very helpful & informative

Employees does not know nothing about cars

Brandon Seale is the man to go to!

My experience here is always a good one, but I must say that Auto parts stores are always very expensive and you can find the same items online for a lot less money if you do just a bit of research

Rud and way to long of a line

Very helpful

Always helpful

Excellence service

The lines get long trying to pay or get something. There are always one or two persons serving. The shift manager sits in the office despite the line. Terrible customer service.

Had to order but friendly staff

The best

Great people

Very helpful

Great

Friendly, helpful

A+ service

Welcome to the ZOOOOOM

Had what I needed

Smelled bad

Thanks

Went to get wiper blades and I was the only customer in the store..There were 4 people working that I seen a lady on the phone one Spanish guy and a white man older who saw me come in the store and all azz to the back..I had to wait 30 mins for assistance...The Spanish guy said everyone was busy but he was talking to his friend..never will go to that AutoZone...Ill stick to the one in Warrenton,VA where customers are their first priority

Good