I went to go get my car serviced. The shuttle only works one way. They will drop you off but they will not come back and get you. Checking in was easy but they didn’t tell me when my car was done. I went to check to see how much longer and my car was sitting outside waiting. When I was trying to leave they gave me the wrong key. Then spent 20+ minutes running around looking for my key while my car was left unlocked in the lot. They eventually found my key attached to someone else’s key in the back. There was no manager there on a Saturday to speak with and no one gave me a call. They never told me about getting my car washed until I asked. Then you’re sent down the street to get your car washed.

Bought my acura a year ago from Chen Chen and she explained to me all the benefits from this VIP loyalty program before I purchased my car - NOW it turns out I will not be able to get this privilege because I dont change the filter or blake fuild change here.First of all, they quoted me to do filter change as $149 which is total rip off - my husband bought a filter from amazon and it only cost us $20 and it was done by 10 mins.Second of all, they quoted the blake fluid change as $249 and its$100 more than at other acura dealer ship.Lastly, there is no written contract saying about you will lose this benefits if you don’t get some service from them. It clearly said “you will receive the following privileges AS LONG AS YOU OWN YOUR CAR.” So now I feel like they lied to me.oh complimentary car wash is whack. They use the car wash service at gas station and their quality of job is so low.

I live a few blocks from this Nissani dealership and I will NEVER support this business or recommend them to anyone solely based on how terribly this company has treated the homeowners in the community. The business abuses lax parking restrictions on residential streets and uses them to store their dealership vehicles. Additionally, the dealership even recommends that customers park on residential streets and then they shuttle them to the dealership. As a result, streets that used to be calm are now completely overrun with cars bearing Nissani bros plates and I see courtesy vehicles constantly flying up and down our streets. Nisanni bros is a commercial business, and it’s their responsibility to arrange parking for their customers and car inventory — NOT the families who have lived in these neighborhoods for decades.UPDATE: I’ve attached a photo of a Nissani employee parking on our street for anyone doubting if what I say is true.

This is a long overdue review from our experience in October 2018.TL;DR: We negotiated a price and signed off an offer sheet. While reviewing the financing agreement, right before signing the final docs, we found that the price on the contract was nearly $3,000 higher than what we agreed to. Nobody informed us of this bait and switch. They were hoping wed miss the details and sign off at the higher price. When we confronted them about it, they took no responsibility, and scurried to take the deal off the table. The finance guy blamed the sales guy. The sales guy said it was up to the finance guy and the owner. We walked out without the car.Suggestions:1. If youre negotiating a deal, take a picture of every offer sheet you see. The numbers will change inexplicably along the way.2. Dont buy the extended warranty. Or if you really want to, decline multiple times, because they will lower the price by and increase the length and miles covered by 3-4x. Its crazy how much they move on this.3. Go somewhere else and find a more reputable dealership.Backstory:We visited the Nissani Bros Nissan dealership four times over a span of a month in Sep/Oct. Our main sales contacts were Andrew and Flavio. Andrew and Flavio were great. Friendly, pretty helpful, and a pleasure to deal with.Once we got down to negotiating the price, a guy named Reza, whos the desk guy/former closer, entered the picture. Reza manipulates the price and moves random costs from line item to line item, and has absolutely no credibility.Eventually, we went back to dealing with Flavio, and that part of the negotiation was much more productive. We settled on a price of around $23K, they showed us an offer sheet and asked my financee to sign her name off on it. We did.We then wait another hour or so for finance to handle the paperwork for financing. Eventually we meet Damian, the finance guy. Damian seems like a nice guy. He was very persistent in upselling us on an extended warranty policy. He lowered the price of the warranty multiple times, going from about $50/mo down to about $12/mo. At the same time, he kept increasing the length and coverage of the warranty from 4 years and 48,000 miles to 8 years and 125,000 miles. He seems like hes being chummy, but hes not. Its all a blatant cash grab. And at a certain point it just starts feeling desperate.After about 30 minutes, and declining the extended warranty several times, we got to the point where we were just about to sign the approval on the price and financing, when instead of the $23K price we expected to see, we see its $26K. We see some costs have changed line items, and there are brand new costs too. We confront Damian about this price bait and switch. He has no answers. He blamed Reza. We went over to Reza and asked him. He claimed ignorance and said thats determined by finance and the owners.It was clear to us that they never intended to honor the $23K price we agreed to. It was also clear to us that they were hoping that wed either not pay enough attention to details and would accidentally sign off on the $26K price without realizing it, or decide that we were too far down the process to walk out on the deal because of the $3K price increase.

Worst dealership ever! The people in this dealership are out to hustle hard working citizens money. Dont buy a car here! They will lie to you and tell you that you are getting a great deal but in reality you can possibly walk out of there with upside credit towards your cars value.

Great experience! I got a good deal on my new Nissan. Jose, my salesperson, was very patient and transparent. Before getting to the dealer we had already communicated. He followed up with me the next day and the entire process was easy. Extremely helpful staff.

AVOID AT ALL COST! Service Manager, Jose Gudiel, does not value or respect Nissan customers. He is non-responsive and it takes weeks of failed attempts to get any kind of communication for him. The only way he will speak to you is if you go in personally so he cannot ignore you, which is extremely unprofessional and disrespectful of my time.Im currently in the process of resolving a Nissan claim (due to a defective break spring that was about to snap, which wouldve caused my back breaks to go out and lead to serious injury or worse, death). Since I purchased my vehicle in 2016, Ive been to Nissani Bros 3X to resolve the same issue with my back breaks and every time Ive gone in, its been a new issue thats causing the problem. On my 3rd attempt to fix my vehicle, I was informed my warranty had expired and that I would have to pay for any additional repairs (that werent previously fixed in the past year). Go figure as both my previous repairs to fix my back wheel breaks were something different every time!This being the case, I decided to take my vehicle to a different mechanic and thats when the defective break spring and negligent handy work from my previous repairs at Nissani BROS were discovered.Before any work was started on my vehicle, I was informed by the mechanic to take pictures of the spring / faulty repairs. I then called Nissani and spoke with Joss Gudiel to inquire about how to handle next steps. I was informed I did not need to have my vehicle towed to Nissani for service and that as long as I had a detailed receipt of the repairs, I could submit a claim with Nissan / receive a refund for the repairs.This, of course, was FALSE information given to me by Jose Gudiel and because I did not have my 3rd service (to fix the same issue with my breaks) repaired through Nissani Bros, corporate will not accept my claim and neither parties (Nissan /Nissani Bros) will take accountability or responsibility for the defective break spring / faulty repairs, which not only put my safety at risk, but EVERYONE on road beside me.NISSAN DOES NOT CARE ABOUT THE SAFTEY OR WELLBEING OF THEIR CUSTOMERS!

Alex U is the best! I walked in without an appointment and he assisted me. He was so patient and easy going. My past experiences at car dealerships do not compare to my experience here at this Nissan location. It is also so convenient because they have a VIP package which includes FREE oil changes. They have a car wash right across the street where you can also get free unlimited car washes! I was stoked about that because it will save me money in the long run. Alex got me the best deal and he delivered the car to my house!

Brought my car here for warranty repairs on march 3rd. They said it would take about a week. That goes by and I do not hear a thing. 2 weeks... nothing. 3 weeks.... nothing. I call numerous times and no one picks up. Then I find out my car has been towed to a towing yard and I owe $5,689 in storage fees!!! Stay away! Stay far far away!!!

Ismael B. was my service provider. He definitely went out of his way to make my experience fantastic. He listened to all of my concerns and personally solved the issues I was experiencing. I highly recommend Nissani Bros to others based on my experience with Ismael. I will ask for him every time. Thank you Ismael for all of your attentiveness to and considerations of my needs! You are a genuinely a wonderful employee.

What can i say, never expected anything less from Matt. Best sales man on the floor. I Cant forget Uncle Joee for being there for us and literally holding our hand through the quickest purchase all under an hour. Great place to come and check out all the brands if you dont have an idea what you really want. Expect to drive out with something new. Thank You Matt & Unk Joe!!!!!!

I knew what car I wanted before I got there and emailed the salesman who had the car ready to go 2018 Chevrolet Camaro RS... I was taken care from beginning to end, if your looking for an out standing sales rep ask for Artez Range and Financing went smoothly with Tom I was in and out in about 25 minutes. I had meet their Customer Relations Manager who extremely nice and helped the make my visit one of my best ever!I believe her name was Mrs. Palomares.Thank you all for your help!

I had an amazing experience buying my car from Nissani Bros. Not only did I purchase a new car, but also did a trade-in. The whole transition and sales process from start to finish was great, no complications whatsoever. I worked with Rosy in sales and I will be recommending her to people I know who are looking into buying a car. I was at work during the day and she had sent me pictures and details before I arrived to the dealership, assuring I was going to get what I wanted. Rosy was so helpful and sweet! There was no pressure at all with her and she explained everything to me, making sure I understood the vehicle completely.

Genuinely the worst experience Ive ever had with a mechanic. Went to the dealership expecting to get better service than a typical mechanic. Below are some specifics but please, take my word for; do NOT go to Nissani bros:Took my jeep in for a simple coolant flush and thermostat replacement. After seeing they didnt fill the car back full of coolant (and Im talking none) I took it back to for more. Ended up waiting 30 minutes and finally left because they were taking so long and being very rude. Finally asked to speak with the floor manager and the service rep basically told me to leave. For context - Im nit leaving anything out. I was polite, patient, understanding of the simple error of not refilling the drained coolant. Luckily I had enough spare fluid in my car to make it to buy more.

First time buyer and I can honestly say it was a very stress-free process for me. My salesperson and the sales manager who helped me out were very attentive and I felt no pressure. The staff was very easy going. I got the car I wanted within my budget !

I am so glad to have gotten my car from here. The people who work here are willing to go the extra mile for you to ensure you are fully satisfied. They are also very accommodating. Thank you to the young man Alex who helped me get my brand new car.

After weeks of trying to get the best price possible on a Nissan Rogue Sport, Nissani Bros. Nissan came through! The process was very easy and fast. Make sure you set up an appointment prior to visiting because I felt as though they really considered my time to be important and made this process quick and transparent. They answered all my questions, gave me the best price possible, and were still extremely patient with me after giving them a hard time. I will definitely be going back to purchase a vehicle from them, and will recommend to EVERYONE I know. Oh! One more important thing, YOU GET FREE OIL CHANGES AND CAR WASHES for as long as you have the vehicle. I mean....HOW AMAZING IS THAT?!?!?!?!

Ask for Juan in the service department! I was having so much trouble with my car and he did everything he could to get it fixed... He promised me it was going to take two days to get it done and they had a loaner car available for me because he knew I commute to work. Juan was very professional and kept me updated each day. I am very happy my car is in great condition now !!

Closed ! I was supposed to bring back my lease and when I arrived only I discovered that Nissan is no longer here. I wish I could have found out before..... this end of the lease experience is just as it has always been : terrible !

One of the worst and dishonest dealers in California. They cheated the workers at their car wash and were fined by the state. They are probably appealing the fine and just trying to wait out the minimum wage workers there.

Shopping for a new vehicle can be a big hassle, but i was very lucky to be assisted by a young man named carlos who really took the time to show me 3 different cars since i wasnt sure about what vehicle i wanted. He made the purchase process very easy and was very patient explaining the payments for me and financing options. I was very happy overall with my purchase and everyone was very kind and helpful.

Alex, my Nissan dealer, was transparent and made the process fast to get my lease done. He followed up with me the next day and ensured my satisfaction with my new car. My experience here was overall very pleasant.

As soon as you walk in everyone greets you with a smile and makes you feel welcomed. I had an easy process getting a new car. It was my first time buying Nissan and for sure wont be my last!

Juan is an an outstanding Service Consultant. He reviewed my Maximas maintenance requirements and scheduled them to be completed. The work was completed efficiently and timely. Please commend Juan for his work.

Pure disappointment. I dont understand the five star reviews: either the customers have a really low standard or they posted the reviews based on the initial impression during the purchase. I can see where the initial impression is good, but if you arent servicing the vehicle after purchase, and are not buying another one, you wont feel welcomed. They would do much to avoid responsibility.

I am going to continue coming here to get my Altima serviced because Juan R. provided me with the best customer service. He went out of his way to explain to me the simplest way possible what was wrong with my car and how they fixed the issue. Great advisor, very knowledgeable young man.

Called and spoke to Omar, was able to bring my car right in the same day. Omar was extremely professional and polite. My car was done within 2 hours! I will not use another Nissan Dealer for service... This ones in my backyard and knows how to make the customer feel important. Thanks Omar for making it so easy (thumbs up)👍

I just did not feel comfortable at this dealership. Entering the dealership was reminiscent of crossing a boarder in a Eastern European country. There was a guard and a metal pole gate that had to be raised and lowered for customers to get in and out. Driving into the service area where the service writers were seemed like it was inside but then there was a big wall that raised up that allowed the cars to drive back into the service area. It was like The Wizard of Oz, whats behind the curtain. The Personnel were professional and courteous enough, but it just seems like they are hiding something.

Hate car shopping because of the over the top insistent sales employees. But came here to purchase a new car as my previous vehicle got totaled, left with a new car and very satisfied. These people are here to help you get what you need without the pressure! Thank you so much! Oh Great coffee, and lovely desk girls!

They will say take your Nissan to the Nissan dealership you bought it at. Then they will try to tell you that the NISSAN dealership that worked on it before VOIDED THE WARRANTY. The car in question has 3,000 miles on it but they would be happy to fix it for $3,500. I have a fabulous attorney who will help anyone in the same situation as me. These people are shady!!!

Initially, I was over charged by almost $1,000.00. I had to bring this to their attention. I dropped my car off 12/26 did not receive it until 1/4. I had to take it back 1/6. There was no loaner or car rentals. My car was covered with dust when I received it. All the other Nissan dealer treat their customers far better! I will never go back to this location. Had to call Lyft because the courtesy driver was nowhere to be FOUND!!!!!

Friendly people and excellent customer service. It was a quicker process than I anticipated... very happy with my new Nissan.

They’re definitely convenient and everyone is very nice, but every time I get a service done here I end up waiting 30-60 mins for them to drive my car around the the service area for pick up. Maybe the lot where they park the vehicles is far away? I’m not sure, but it’s honestly pretty disappointing, especially after spending a huge amount of money, I would expect a bit more haste from the employees. Just be aware that picking up your vehicle takes up to an hour. Update: this time they forgot about my vehicle, so that would explain the hour wait.

I came for a simple oil change and the rep tried to tell me it will be $800 for something that should be done annually. Ive had this car since 2012 and been to this dealership before. That was a new angle I have not experienced at Nissani before. Then he tried to say that it will $240... It just got worse from there. I asked for my car back and went somewhere else where they wont try to rip me off. Upselling at its worse!!! You lost a good customer.

The service representative that attended me knew what he was talking about and did not overcharge me like other service departments Ive been to. They told me my car would be done in two hours and I got a call right when the time was promised. I liked their process here and was very pleased afterwards to know that my car was taken care of.

Great place. I had a smooth process with leasing my car from here. It is my second time leasing a Nissan and I will definitely be returning.

Emir in the service department has attended me twice already and the two times i have gotten help from him he has made my nissan experience outstanding. he truly gets a 5 star rating

I was car shopping for about a week. I visited a different Nissan dealership before coming here and I’m glad I ended up buying from Nissani Bros. They were much more responsive and helpful than the previous dealership. If you’re looking into buying a Nissan, I recommend buying from them.

My first experience here was not great. I was frustrated by the slow pace and left. A week later I gave them another try. This time I explained my desire for a quick deal. They actually responded by providing a list of vehicles in stock for me to select. I picked one and we checked it out. I made an offer. A half hour later we had a deal. Much better.I tried to change this to a 4 star, but google doesnt allow that change.

I called before coming to the dealer because I wanted to know what kind of deals they were offering before coming in. I wanted a basic but comfortable car because I commute a lot for work, and they were able to get me everything I was looking for. I recommend making an appointment with any dealership because it makes the process go a lot smoother.

Bait and switch. Gave me one price over the phone even though I clarified the exact car with the VIN number a bunch of times. When I got there he started talking about a car that costs 20k less and tried to charge me double than what was quoted over the phone. Dont waste your time walking in there

For new buyers out there. They will try to tell you that buying GAP insurance lowers your APR. This is false information. They will try to use this tactic to present you a higher APR, then will “lower” it if you get GAP saying “your cost stays the same and now you get this coverage”. It’s false and deceptive. They will tell you your Nissan has zero warranty and if you drive off the lot without buying an SVC you will be screwed, this is also false. Do not buy these items on a NEW vehicle, you do not need it. It’s why you have insurance and Nissan has a warranty for the basic things you’d ever need it for. Do not go to this play. A bunch of deceptive sales practice happening.

I was searching for a Nissan Frontier Pro 4-X with a 6-speed manual transmission and had visited other dealerships. No one had the vehicle in stock, so I had planned to order it from the manufacturer through this dealership based upon my conversation with a salesperson named Susan. I made an appointment to meet with her on 3/7/18 @11am so we could order my truck. I arrived at the dealership 10 minutes prior to my appointment and was told that Susan was at lunch and that another salesperson would be able to assist me in my endeavor. Angel, the new salesman, did not have any idea on how to order the truck and consulted with the sales manager (his name I forget). The sales manager proceeded to tell me that he, too, had no idea how to order the truck and that he would research how to order my vehicle. But, this only happened after I complained about the fact that the person I had spoken to originally had basically blown me off, though I had made an appointment with her. I could go on and on about the level of my internalized rage at this point, but in a nutshell Nissani Bros. Nissan SUCKS!! They even tried to offer me a different truck (5-speed automatic) for $4000 off the list price!! I call that tactic the old BAIT & SWITCH !! Needless to say, I will never go back to this dealership and caution other potential customers to steer clear!! They have no idea what they are doing, do not care about customer satisfaction, and are only concerned with pushing what is on their lot. SHAME!!!!

I Get my car serviced here all the time, close to work easy to get too and the shuttle drops you off and picks you up!! Super cool Starbucks coffee machine inside, Emir is my guy ask for him ! Keeps you on the loop and its super helpful doesnt upsell you nothing you need! 👍

Joseph Orea was the best!!! Highly recommend him... would definitely refer family & friends to go to him when ready to buy. He really went out of his way to get me in the car I wanted so badly and I must say I’m very happy with my purchase. He deserves 10+ stars if you ask me!! Thanks Joseph...😉👍🏻

First time coming into this Nissan service department and it turned out better than I expected. The service agent who helped me out Jake was very professional was able to answer my questions and was able to take care of my Nissan vehicle that I brought in to get service. The service went very well and was finished a lot sooner than I expected. For just being opened for a less than a few months they have the proper professional team to be able to take care of you. I will be returning back to them for any more services that I need.

Juan r. always provides great customer service. when I need service I call to make an appointment with him. he never fails me

Very friendly and helpful team. Highly recommend buying from here!

Oh man these guys are crooks. My friend (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

Oh man these guys are crooks. My friend (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

Oh man these guys are crooks. My friend (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

Oh man these guys are crooks. My friend (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

Oh man these guys are crooks. My friend (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

Oh man these guys are crooks. My friend (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

Leonardo Lopez was my service person, he was patient, explained everything to make sure that I understood what was going on with my car! As I was not feeling well it was a blessing to feel that someone was looking out for me and not trying to take advantage of me!! Left with my car running great! I found my new service repair shop!

I purchased a car with them July 8, 2019 and the trade in car has still not been paid for. Like all dealership they were pleasant and professional and were able to seal the deal with me. The aftermath has been a nightmare. It has been a month in 1/2 still no payment and no solid answers from anyone. Hopefully I will get answers soon. I would never buy from them again.

Had a very bad experience this Saturday with them.**Please keep in mind we drove almost tow hours to get there, had a print-out of the car that we wanted, spoke to their sale representative before hand, that we are on our way (courtesy wise) and had monies to pay in full.**After less then 3 minutes test drive, we gone through three salesmen unable to unlock the car that we wanted to test drive. While trying to get that unlock, we agreed to test drive the upgraded model. And during our test drive two of the car died of dead battery. We were stuck at the gas station and had to walk back to the dealership.We finally were able test drive the car that we came for, and ready to purchase (making sure there were no bait and switch) we had to go through 5 hours paperwork and three of their sale rep.**First beware, they will up-sale you accessories that you dont want, even though you keep telling no. (Of course you can find the same accessories somewhere else). Told them I dont want no accessories just the bare minimal manufacture.**Finally, contract was signed and a required thumb print on paper, paid in full, and drove the car home.After all that experienced wasnt enough, they called and harassed you for more money.**Now they dont want to honor the contract.**Yes, I am Currently Seeking legal representative for contract fraud.This is my experience, and first ever post on here.

Had the pleasure of dealing with Marlowe Castro and Aida for the purchase of my new 2018 Titan. The entire process was just amazing, I tried other dealers and no one came close to the deal I got @ nissani. Mr. Castro was straight up about all the details....no BS....no run around and he went out of his way to get me what I needed.The sales associate (Aida) was amazing, she was informative and very pleasant. I would absolutely recommend Aida and this dealership to everyone I know.Good job Nissani Bros and thank you!!Regards:Hector Hernandez

Maybe buying and leasing cars here is a decent experience but stay away from their service offers. When my wife and I bought our pre-owned vehicle back in August 2018 they also sold us on this car care package for $3500, which was not worth it! (BTW after talking to a sales rep, they dont offer that care package anymore). Anyhow, our first service went like this, they changed our engine oil and then they said we had to change our filters and do tire rotations, but at a cost of about $200. The filters and tire rotations are not covered by this care package or their VIP program. $200 is very steep for what it is, but whatever we paid them and left. So I wanted to know why we paid the $3500 preferred care package and I called and left multiple messages asking what our car care package included. They never responded. Come our second service, I asked to get the oil change, but the service guy said I needed to get other maintenance fixes done which costs about $500. I said just the oil change is fine. He then proceeded to say that the VIP service provides free oil changes ONLY IF you pay for the other maintenance problems. I said no and now we voided our VIP service. I asked what I paid $3500 for and they said for mechanical issues... I guess I am more mad at myself for not understanding that mechanical services are completely different than maintenance services.This definitely was not properly explained when they sold us this preferred care package, so now we feel a little cheated. I guess the point is be wary what services you are paying for and that their VIP service is a gimmick.

I thought your service process was excellent from the kind young man who helped me to giving me rides to and from the dealership. BUT...a 27 point inspection was done on my car and my paperwork says it was reviewed with me and it wasnt. I did not notice that until I got home. I would have liked to know what was found in that inspection.

Amazing staff... I like coming here to get more car serviced. All the advisors Ive gotten have been very helpful

My experience was beyond terrible! I dropped my car off on Wednesday 7/17 to get an oil change and mentioned I also need someone to look at my radiator. I dropped my car back off Thursday morning 7/18 and I have yet to receive any update on when my car will be ready. Every time I call nobody can explain anything to me so I had to go up there in person. I have had a rental car since Saturday. They have had my car for 6 days now. Lack of communication within this location. I will never bring my car back to get serviced or recommend this location.

Im sure your service writers are well knowledge on your card. But when it came to my Nissan leaf, the man had no clue to what I was trying to explain. Please train your employees appropriately.

I bought a vehicle from this place in November 2019, its March 2020 and I still dont have my registration. They dont answer phone calls, do or theyll answer and put you on hold for it to ring out. Do yourself a favor....DO NOT BUY FROM THEM. Save yourself the stress!!

I got my car serviced today and Dan was my service agent. He was wonderful! He was helpful, funny, professional, and gave me a delicious breakfast snack!! Thank you!

An absolutely horrible experience. Employees do not care. I called just after 7 PM to their Nissan Parts Dept and asked if they had a part I needed to get my car out of the street. They tell me sure, just make sure and show up before close at 8:00 PM, 7:55 PM to be safe. I say no problem, Im leaving now and its a 25-30 minute drive but I am definitely coming so please expect me. Guy says sure.I show up a couple minutes after 7:50 PM. They have the part, and call to their cashier who doesnt answer. He just looks at me and says they must have left and nothing he can do. Come back tomorrow, he says. I tell him why dont you go over to the cashier and figure it out. He tells me its all the way at the front of the store. I ran to the front of the store, find the cashier who is not manning her desk - again still a couple minutes before 8 PM - and she tells me no problem. I shouldnt have to do this. The employee who tells me to come in should be running to the front to make the sale. Lazy employees, lazy mentality. Needless to say I will never be back for parts or cars or anything. Make an effort.

DO NOT BUY A CAR FROM THESE PEOPLE!!!! They sell lemons and do not own up to their faults. When your car breaks down and it will, going to their service department will only piss you off...They dont do anything but charge you money. Do yourself a favor and go somewhere else. They got me but Im warning you so they dont get you too.

I appreciate Joses help at the Nissan dealership. Very kind and patient with me, overall a wonderful experience.

Nissani Bros is a sleazy used car dealership hoping to find a sucker. Dont waste your time like we did with ours. The definition of unethical. After agreeing to a price, we told then we would come back tomorrow after sleeping on it. We kept our word and returned the next day, but they did not keep theirs.Right as we were ready to purchase the car, they came out with a new price that was $1000 higher that what we had JUST agreed to. They claimed it was a bank fee but would not provide any proof and refused to show us our credit file that they had showed us the day before. They said AND I QUOTE, We will not show you the file, you already saw it yesterday. After reading other similar reviews it seems that this is a standard tactic for them to raise the price at the last minute. We walked. Trust me, avoid wasting your time here. Messed up.

Rosy jaquinde was a very nice person.Very professional and knowledgeable when we asked a questions. Felt very comfortable with her. She got us the car my husband always wanted.

Oh man these guys are crooks. My cus (I will call him George) was nice/stupid enough to be willing to co sign for another friend name Hugo. Nissani brothers actually drove down to get signature from George. George being too nice, signed where they told him to. When the paperwork was sent to him, they find out George was somehow the primary and only owner of the car. He try to go back and fix it, but they would not budge. They told him hey you signed it. Sure thats true, but could you not change who the primary owner of the car, especially when it was your guy that told him where to sign. He is now stuck with a 7 year car payment that he didnt even buy but is now in his name and on the hook. Watch these guys, Im going to make sure everyone knows how slimy these guys are. I will NEVER buy from them and make sure for the next 7 years, my entire family and friends will all spread the word on how these people treat their customers. A very expensive lesson for my friend.

A very horrible experience. I had problems with my car battery (it keeps needing to jump start) so I figured battery was due for a change. Brought it in here, this guy called Omar said that to do a full body inspection it will be $199, and whatever problems they find, they will apply that $199 to the final bill. So in the end it was a battery issue, so I paid $250 to replace the battery. However, in just two days, I had problems with my brake and had to get my car tolled. I thought it was strange that my car had a problem that was not mentioned after the full body inspection, so I called back and tried to ask them whats going on. However, this guy called Jose picked up, and was super rude, kept cutting me off, and even said: oh you only had a COMPLIMENTARY VISION INSPECTION which is totally not what Omar had said. So its either, they realize there was a problem after their supposed FULL BODY INSPECTION and am trying to not take responsibility for it, or they are not doing their job like they said. Jose insisted I should just bring the car in for inspection again, but I decided to never bring my car back if they had this kind of attitude and manipulate their customers. I suggest to not send your cars here to this Nissani Bros.

Ismael is awesome. He should get a promotion.The shuttle service needs to be a little better managed, in my opinion.

Very clean place. I dont mind waiting for my car due to this reason. The reps are very nice and hospitable. They offer coffee and if you are hungry there is a Chick-fil-A walking distance on the same lot. Always have a good experience with them regarding my car.

Customer Service is awful. I’ve been here on four, maybe five, separate occasions over the last 3 years and each time the people on the service side just don’t care an ounce for their customer.I’ve been quoted the wrong timeframe and/or price on each occasion. I don’t understand why this is so difficult for this dealership but I am moving my service needs to the Torrance location. Sure it’s an extra 20min commute but at least I won’t have to deal with being disrespected.

This is the worst Nissan Service Center!!! They only work hard if you are paying out of pocket, if the maintenance is covered by the warranty don’t even think about bringing your car to this location!! Give it anywhere from 1-2 weeks for very simple maintenance.

Disingenuous and high pressure. They will lie to bring in business. Their salespeople are disrespectful as well.I called to ask when the new 2020 ioniqs would be coming in. They told me end of this week. I called again and got the same answer. I come in on that Friday and they played dumb, passing me between people to spread responsibility like a bureaucracy.Josh was very disrespectful. He would cut me off while speaking and scoff at points I would make in front of his manager. Furthermore, he insulted his manager while he was absent from the conversation by saying I dont think hes selling you the car the right way.Avoid this place. Go to Keyes.

Jose Magallon was an amazing salesman helped me find a safe car within my payment rage. He even called the next day to check on me and my new car. He was so easy to work with and I will be sending my friends and family to visit him when they need a car.

Made an appointment for 7am and was attended at 7am. That made me feel good. I was able to take care of other business with plenty of time in hand. Emir was very courteous and responsive to my concerns.

Every time I go to get my car fixed I end up with a new problem. First, I had a few recalls. The result was that they installed the springs wrong and my car was making a strong noise. The second time they charged me $180 to check an error that involved looking at my gas cap, resulting in replacing it. That was fine, but they left my windows open over the weekend and all the interior was full of dust from a dust storm. I took the car three times for them to do something about it since it was unacceptable, and they only dusted the dashboard, and not everything else. There was dust in the back seats, back doors, back windows, all the dashboard (still), AC vents, etc. I had to go again and I was told I would be called to see if I could get a detailed car cleaning, but they didn’t care much about me and they never called me. I’ve wasted money on ubers to get my car not cleaned. I could have wiped my dashboard by myself if that was the problem. I’ve also told them several times to change the owner’s name of my car in their system and they keep calling me the wrong name. I gave up after I realized they hire kids that don’t have any experience and don’t actually care of their customers. Next time I need anything? I’ll go somewhere else. Don’t waste your time here.

They have some good people and some great prices. But they also have some very unhelpful people. I bought a car from there and was not treated with the up most respect.

From the daughter of a handyman:The blower motor for the air conditioner went out suddenly for my Nissan Juke. Ironically, my father works for a Nissan plant and is an HVAC specialist. Unfortunately, I live across the country from my dad since moving for school. There is nothing more that my father hates than a mechanic shop - especially a dealership. I feel so grateful to have found Nissani Bros and Emir. Emir was professional, competent, had excellent communication skills, and gave me the impression that he actually cared about me. He was efficient and quickly diagnosed and fixed my problem. Their facilities were also nice, and they gave me rides to and from work. I highly recommend them. If you have the opportunity to work with Emir, you are in good hands. Even my dad approves.

Service staff very friendly and welcoming. They got me in and out in the time frame estimated.

My recent experience here has been awful to say the least. I engaged in a trade in 2 months ago and the payoff for the original vehicle would take 21 days to post. Its almost been 2 months and the finance company has not recieved the payment. Granted things get lost in the mail but NO ONE is helping me figure this out. A financial advisor saw me once during this time and helped me to figure out that the check was sent. BUT no one is accepting any of my follow up request or even simply responding to an email. I have to physically go into the dealership to get anyone to say anything to me. Its inconvenient and very disrespectful how ive been treated. And the reception, who ever runs that department needs to hire a whole new team. Messages never get delivered, and i get hung up on so often. I wish i never did business with this place. I am very unhappy.

I must say that this forth appointment was nothing like the first. I was truly impressed. Thanks Nissan for great service, Juan is the man. Juan made my experience great. Great job

Its pretty bad. Half the employees are wearing plain cloths, you dont know whos who, and when one of the guys behind the counter is wearing sun glasses is a good indication there is no management. The service guy helping me answered his cell phone in the middle of taking my info, and then chatted with his co-worker about the call. Im not there to chat or hang with these people, i want my car serviced and i want to go about my day. Dont go here, I should have made the 30 min drive to Van Nuys.

This place is terrible. I was told if I bought the vehicle with them Id have something called the VIP program. Oil changes until I decided to get rid of the car. What they dont tell you is that you need to get every scheduled maintenance with them in order to be able to keep getting oil changes with them. They charged me 170 to replace the air and engine filter. These repairs wouldve cost me 40 bucks at most to do it myself and its and actually one of the few things I know how to do on a car. I forked out the money in order to keep the VIP PROGRAM which is also states gives you a loner vehicle if your car in being worked on for a long period of time. My car has been with them for 3 days and I was told they couldnt provide a loner vehicle. Ive had soooo many issues with this dealership. From fianance, to shaddy sales tactics and now services. When I bought my car I said I wanted to buy it cash and the guy said we need to run your credit to know where the money came from. I shouldve walked out right there and then.

Customer service is very un-organized and doesnt care at all about your time, concerns, or comfort.

Im proud to be apart of the Nissan Family! I had a great car buying experience with Peter, Uri, Manny & Tyler at Nissani Bros. Nissan of Culver City. These guys went the extra mile for me and I am a totally satisfied customer. Customer satisfaction is their #1 priority! Love it! Thank you Nissani Bros!

Good morning Janet, my apology on when I was taking the survey, I thought it was the sales department. The service department was great. They took care of my car with respect. So, the service department is 5 star, the sale department is the one that needs help.

The worst is at the end.Salesman didnt know basic information about the vehicle (or was lying): the Rogue Sport is shorter than the standard Rogues. Then said that that Rogue SL was bigger than the Rogue S (not Sport). Didnt know what 1-touch Up was, told me it had to do with lighting. Its about the window controls.Salesman told me to do self-service. Not many Rogues on the lot, and over half were Sports, but he told me that they had another lot and that I could go online to pick one and then theyd bring it over. Get your phone out and take a look. Finally agreed to go inside and use a computer w/ large screen, etc. Unfortunately, their web site doesnt present inventory very clearly. For example, you get a long, disorganized list of features, instead of showing what option packages are on the vehicle.Beyond a few thousand in dealer-installed profit hogs (paint sealant, GPS anti-theft, etc.), all of the Rogues also had a $5000 dealer markup! (OK, it was only $3000 on some of the cheap ones.) Lets face it, thats just ridiculous. On the Rogue, you should be negotiating down from sticker. Trying to set the starting point $5-10,000 above sticker tells you how much you should trust this dealership.

Theres an LA Times Colum titled: Hyundai disavows SoCal dealer that abandoned people’s cars amid pandemicCheck it out. I havent had issues from here. But from my mothers past experience, this place is not top tier in the business.

I would recommend not to make any purchase or deal with this dealer. They are the big fraud as they dont provide correct information. They sell the vehicle without having title transferred and hide this information from customer. If you are dealing with them, then make sure you have to run for every single thing and its a nightmare. Never ever buy vehicle with this dealership.

In July I purchased a vehicle and the deal with the finance manager was broken. The contract said they would issue me cash back to help me pay off my loan because I had been in a total loss and this was my 2nd car I purchased from this dealer this year Well after 4 months of calling the finance manager Alex and the DM Luis and so many other managers in between all I got was the run around. I even tried contacting the business office and I left several messages with the manager in charge and she completely ignored me! My contract states they owe me the $ and yet the have refused to give me the $ they owe me These people are crooks I would NEVER recommend them. I have also contacted Nissan this was my 9th brand new Nissan purchase and Nissan did NOTHING for me I will NEVER buy Nissan again!

This place will rip you off so hard when purchasing a new vehicle. They take advantage of the lack of knowledge some people have when financing a car. My mom purchased a vehicle here, when reading her contract a few days later I found that they charged her for a lot more then she knew. Now she owes $32,000 on a $25,000 car. Do yourself a favor and go somewhere else.

My first customer service experience was terrible.After being told it will take 45 minutes, I waited for one hour and half, when I ask how much longer, he proceeded to tell me the same answer. Very frustratedMy second service experience even worse.I have called customer service several times a day for the last 3 days;Every time I called the operator responded: Sure Ill connect your call, then Customer service put me on a 25 to 45 minute hold and then the call got dropped or went to voicemail. I left a detailed voicemail with my name and number; however, I NEVER got a call back.This place is decent when it comes to getting you into a new vehicle but when it comes to service or warranty repairs they stink.Nissani BROS. Nissan are UNPROFESSIONAL, if you are considering this place, please reconsider…..

CROOKS!Avoid at all costs. They will try to trick you in any way they can, leave you waiting for hours, and if you request any refund they refuse! While waiting there, I met others who were in a situation similar to mine and we exchanged notes. This is obviously the way they conduct business there. In my case, I was trying to cancel the SWAT warranty agreement and they kept saying it is a hardware installation, even though the hardware is pre-installed and all I wanted is to cancel the warranty part. For the first time in my life I will go to the BBB and seek legal help to fight these crooks.

The worse service. If you got first than everyone else, they take care of them and they let you till the end.no matter if you got an appointment. They make you feel like you are not important to make business cuz the other ones looks like they got more than you to offer . The worst place to be.

No Stars here. Unless you have cash on hand, dont bother to deal with these salespeople. They tell you that the good deal that was agreed upon, has to be made today. You rush over there for them to change the price and terms once you get there. They wiggled out of 2 deals that were agreed upon beforehand. A bunch of liars just trying to rip off any person who doesnt know anything about buying cars. No wonder they have a guard gate and security at the entrance. Wonder why??? LOL

After a bad experience with Cal Worthington I responded to an Internet ad and Anthony Washington responded back to me within 10 minutes. We set an appointment and he followed up the day before the appointment to verify we were still meeting. I took the same requested document that Cal Worthington requested to the appointment and I must say this was a completely different experience.I was greeted, asked if I had and appointment with some and they page Anthony who promptly responded. After a tour of the facility. We looked at several vehicles, he reviewed the documents and proceeds the process the loan application. I was approved for a new 2018 suv with 0 down and the notes lower that what I was expecting. Where at Cal Worthington they were trying to push a used car with an higher note and down payment.10 star service all across the board. Stop by Nissani brothers for your next car and ask for Anthony Washington.