Very bad customer service in Cupertino store. I went there today to exchange (not return) something, they were extremely uncooperative and rude. At one point I felt they were mocking on me! I will never visit the Party City store in Cupertino. I was really disappointed with their service.

Lots of goodies for a good time. Clean fresh inviting to shop. If you can not find it here you do not need it.

We went for costumes. They didnt have a good selection. I remember party city use to be the spot for costumes. Their selection was very limited. Good for parties but not for getting costumes.

The service is great! Great choice of balloons!

Excellent selection of balloons compared to other locations. Huge and bright space. Feels very new and clean.

Getting birthday balloons for my baby 🎈turning 23!!! 🎂

Very nice and clean. Has all the things you need to plan a party!!! Except fresh flower, of course...

A reasonably well stocked and staffed chain party goods store.

Just great for whatever party you are organizing!

Huge store!!! So many party items. Everything from 100s of balloons to candy to piñatas to just everything!

Staff and Management at this location are awesome! I placed an order for delivery several days ahead of time. Day of delivery comes both Shipt and Uber failed to deliver. Staff went out of their way to delivery the balloon bouquet and party items to my home. This is my second time shopping at this location, first time I did order online, self pick up and had a great experience as well. I will continue to shop here in the future.Update: Balloons ordered almost a month ago a little deflated but still floating

Too many options but were out of stock when we went to purchase

Great stuff for every type of party

Amazing place for party things, friendly staff.

Love the redesign of the store!

The place is huge and you can find almost everything you are looking for. I was there for Halloween and they have a looots of costumes and masks. Staff wasnt nice at all, tho

This is the one stop place to find and get all your party needs. Do visit during the halloween time to get the costumes. They have a wall full of pictures in display which shows collection the costume. Just select the costume and share the number with the store helpers. But stocks wont last so visit ahead of your halloween party needs.

Filled with Cheap china stuff.Good if that is your target

Ordered 30 balloons from this location. The same day balloons looked pretty good, we used it for our daughters BD. Second day all balloons were just gone, they were on the ground, non of them were floating and looked horrible. Waste of money.

Huge store in Cupertino. Has a wide variety of choices of party items. Great place to shop for Halloween costumes. If you want balloons order ahead, otherwise you may have to wait a while. For this store, looks like they are short staffed. Generally customer service is good.

Line was out the DOOR only one cashier one balloon person tried returning an item I bought at TULLY RD. store for a bigger size and same price and was told that I was unable to return the item as I needed to return it to the store I bought it from Ive never been told to do that its one PARTY CITY to another and was told only 2 ASSOCIATES are working tonight and they were SLAMMED lots of GRADUATION stuff being bought after 25min in line was kinda upset but still said have a good evening

It was my first time at Party City. Not only was this store clean and well maintained they have exceptional staff. It was a remarkably fun experience thank you Sofia, Tyrell, and Alfonso!

Justin my man, keep it up!

Don’t do the curbside pick up, I waited for 20mins and end up I have to walk in and none of the staffs know I was waiting outside for long time.

You can find everything you need for you party. Today...I assume due to Covid restrictions the waiting time in line is higher than expected.

Good selection and lots of balloons. Price is reasonable.

Organized store with a large variety of selections ranging from birthday party decorations to Halloween costumes. Friendly and helpful staff. Inflated balloons stayed for a very long time. We always come here to get birthday decorations for our kids.

Great place to pick up party materials

The store has great stuffs for parties but one of their staff called “Carlos” is very very rude. We brought a bunch of party supplies which values more than a $100 and we wanted his assistance to get more stuffs that are not reachable, but he was not willing to help us. He said “whatever you want is lying around the store you can pick on your own.” He didn’t even give us a bag to keep the party supplies, we somehow managed to get it to the car. We had a bad experience.

Lots of birthday themes for kids to select. Very arranged and ordered. Kudos to staff for that otherwise you can understand how kids pick and leave things here and there. Not sure why piñatas are so costly! One stop shop for all your needs definitely.

We just wanted to buy a helium balloon. The staff really did his best to help us. He was a young man, I wish I had remember his name so I could give a shout out to him. The price for the balloons is also reasonable in comparison to grocery stores, but not as good as dollar stores though.

Needed a pinata for a birthday party. The one person brave enough to climb a ladder was unavailable for about 40 minutes. If you dont have people to climb ladders, place party supplies lower please!

All party things you imagine you get it here. Perfect for themed, graduation, farewell and any sort of fun and wild parties. Staff is friendly and gives great suggestions.

One of the nicer bigger stores I have been to. The store had wider aisles and looked as it had more selections. When we paid there was only one cashier so checking out took a while. But it was a good store

Great selection for every kind of party​ you can think of. Items are well stocked. There were great inspirational ideas as well. The store always seems under staffed though. If theres 1 person ahead of you waiting for balloons, expect to be there a while.

Lots of staff / little attention.

Love the selection of seasonal decorations!

Good supplies and nice staff.

They had everything I wanted and more for party fun during my Moms 83rd B-Day dinner at Cascal tonight 🎉👌

Pretty expensive and bad costumer service. The manager saw the worker saying to me he does not want to give me service of filling up 5 balloons and completely ignored. I had to wait 30 minutes for them for fill out balloons as I was the only costumer waiting. Instead of helping me, the manager filled other balloons in the meanwhile. Completely disappointed!!

Has everything you need for a great party. Plates, utensils, hats, confetti everything to decorate your party plus all the customs u need forHalloween and lots more. Youll findeverything here.

Getting expensive to even celebrate. Customer waiting time at check out is discourageing at this location even at weekday afternoon. parking is even more challenging.

Nice items for the party.. would really appreciate if there is price tags on all items or a machine for the price of the items... can plan based on the price of this items

Picked up Spiderman balloons for my Grandson. There was no wait and the service was excellent

Been here 3 times and each time they have never had helium to blow up any balloons. What’s the point of Party City without balloons? 1 star.

They are not selling balloons that is for display only.

Sometimes they have good collection at reasonable price for kids party stuff but mostly its expensive and do not get what you want ... Much better choices available online if you have time

Helium balloons not available due to nationwide helium shortage. Other supplies are good.

RIPOFF ALERT! Lying store employees. Bought over-priced balloon, was told I can bring it to any Party City for free refill of helium air.Went to store to fill the balloon later, was told the free fill only applied to the very first time I Bought the over priced balloon. Subsequent fills cost $4 per balloon.To make matter worse, I had to buy a new tie and weight before I could take the balloon out of the store.I would give this place 0 star if I could. Ripoff alert!

I mainly come here for party supplies that I cant find down the street at Target or the dollar store. Target has some pretty great decorations, so check there first. I will give props to Party City for their Disney-themed party decorations for the young ones. This is also the spot for large mylar balloons for special occasions like champagne and ring-shaped balloons for engagement parties. They are pricey (about $10 each). They also need more service at the front -- theres usually only 1 person making balloons and 1 person doing check-out. Dont be surprised if theres a wait.

Saturdays seem to be super busy...the line was pretty long and it took about 15 minutes to check out. The balloon wait is also long - got to pay quickly and then had to wait about 10 minutes to pick-up.

Clean Big store. Happy staff. Great Halloween selection. Lines can get long.

This place is at very convenient location. Usually not an issue with parking. As far as store is concerned, it is organized and check-out process is also easy. Just keep in mind that return/exchange and purchase lines are same (once I went through corners of store to find it was just line!!). As far as price is concerned, they are smart. Selling small units at 10-50c you would not realize value of items unless you buy again. I ended up spending $30 in last visit where plan was to get just 10 goodies :)

I was told on a Saturday morning that they had run out of helium and refused to open one of the many disposable helium tanks they offer for sale to fill a single balloon for me 4yr olds birthday. Not impressed.

Good, but I missed more toys for 6ish y.o. boys.

Was a little bummed that the rapid pick-up line wasnt separate from regular check out. Signage is confusing about that. Otherwise the store is great because its stocked with plenty of fun things!!

Could use extra staff around holidays

Love Party City for all your party needs and Halloween and lawn decorations too! I always end up with 5 items I never went in looking for.

Lets go partying

Coffee ....well designed, well concocted, well delivered....nice to visit again

Placed an online order and was told it would be ready the next day. Called and they told me that the oder would not not be ready until the day after....the day of the graduation party! I had to cancel the order because it would not be ready on time! Very disappointed!!!!

Super expensive, literally putting any amount on cheap items, although their collection is superb for all party and props

Not that many people around to help, you have to ask the desk to call someone in for you. Other than that its a good place for party stuff. They close early

This is a big branch of party city, and they literally have everything you need there. Service was nice and they point me exactly to what I searched.

Three times in a row we got disappointed:1) We ordered some balloons and other party supplies online. When we wanted to pick up the order, we were told that they did not have everything available despite the original confirmation. We were able to find some alternatives in the store, but we never heard any apologies for the inconvenience.2) We ordered again something for pickup and received a confirmation. The next day, we got an order cancellation without any reason (I guess the items were again not available).3) On the my daughters birthday, we went to the store to get some balloon and they seriously told me that they ran out of helium. If there is one reason why people go to PartyCity, then this are balloons. I cannot understand how they can run out of such a basic item.

They didnt have as many goodies as some of the other party city stores Ive been to in Bay Area but it was in a very upscale location, and customer service was good.

This party city is convenient for south bay people. its a massive store with all theme possible. The staff is friendly.

My daughter love Party City. Varieties to select for celebrations.Family friendly environment. Reasonable price.

They have a huge collection and variety. You’ll always find something you needed.

Everything you need to plan a party.. Nice collection for Halloween. Conviniently located on Steven Creek with lots of collection for party. Little expensive but compatitve pricing.

Excellent selection, you will find whatever your party needs here. Only problem - they ran out of helium!

Its the best place to go for your party needs

All your party needs can be found here. Wide selection of balloons. Good friendly service staff.

The store is fine, great selection, free wifi but costumer service could be definitely better.

Always find great Party Planning Things, found 200 name tags I needed!

This is one of the larger stores. They have a huge supply of all possible party items and virtually no employees to be seen. Customer service at the front end is non existent. One person will run from filling balloons to ringing customers.

They didnt have helium for balloons. The number one reason people go all the way to a party City location.

Most organized out of the stores I have been to for Halloween and parties.

Was in and out, the associates were customer service oriented and super efficient

Amazing stuff for organizing party. I loved the decorations stuff.

Delicious variety of choices!

Very friendly staff. Huge store with everything u could think of for your next party. Nice and cool inside on a hot day.

Great party inventory. A lot of different themes

Very bad experience. I found a costume online which was available at store as per website, I called store to confirm if they have it, they refused to check in store over phone. Then I went to store and showed that website is showing availability at their store, a lot available at I wanted 1 but then they said not available. And they did even care to say any polite words for the inconveniences.

Good inventory, but the line always moves slow.

It was actually my first time there ans thwy have a lot of good stuff !! they didnt have too much thing that we put on top of a cake for decoration.

Horrible customer service! Specially the ladies who work there. They dont have good manners to answer questions or help you out.

Expensive but you will find all party stuff on this store

How do I leave 0 stars?The customer service is even worse than previous reviewer thinks!Called in just to ask if they had a costume in stock. Got an arrogant answer that they are not an information agency, and I have to come in and see for myself.Thanks for nothing.(Another party city store I called, had no problem to check on that - unfortunately, out of stock)

Save those mylar balloons and you can get them reinflated here very inexpensively.

Got evrythng fr my kids bday

Excellent customer service thank you

Very nice and helpful. I will be back to this one.

Sub par customer service on 2 occasions. 1) Glass broke and no one attended to the pieces on floor and I had to quarantine the area to ensure no one would step on it.2) Ran out of helium early in the day and had no update on site for customers

Good party and occasion collection

Place for party items for any occasion like birthday party, get together, new year party. Helium balloon of different shapes are available.

Most crappy experience.In spite of placing the order a week in advance the store informs me

Horrible costumer service. I have never been rude to employees but to get them to help me out I had to get on there level and be as rude.

I was given store credit receipt and was told I dont need to save a paper copy an image would suffice to use the store credit. However the store manager said she would need the actual copy and refused to use the store credit I had. The store management is not coordinated well

Nice things for make a great party