Absolutely the worst service ever experienced. One of the two Savant controllers quit working - screen scrolling. The Magnolia department at Best Buy confirmed that this is a known issue and that the unit would be replaced and programmed within 2 weeks. That was over two months ago and now I cant get a response from anyone at Magnolia.

Cool place, kinda pricey!

Left messages for service on a Savant Sustem purchased from them, with the lead tech James Montgomery at Magnolia on Park Lane but he did not return calls or respond to email.It seems whenever I need service, always need to escalate to a store manager. If only they were as diligent on service as they are in collecting money.Huge disappointment.

I just had the most Exceptional Customer Service, from 2 young men who work in the Magnolia Design Center! They were attentive, professional and courteous. Wonderful experience!!!

Same experience as the previous person reviewing. Three employees start ding behind the desk checking their phones or distracted and none offered help or even made eye contact. I even walked into the demo rooms right behind them and they didnt seem to notice. wanted to discuss purchasing and installing a full house stereo system, but decided to head to a real home audio store than be ignored.

I purchased a television and sound bar. It was installed by magnolia the very end of November. It is now March.My sound bar is squawking and clearly some input or connection isn’t functioning properly. I was looking for some troubleshooting help. I spent the morning trying to get hold of magnolia. I got transferred to geek squad, transferred to geek squad scheduling, transferred to magnolia assistance, transferred to magnolia scheduling then finally transferred directly back to the magnolia sales people at this store.The man who answered the phone was not the person who sold me my products. The salespeople I initially had were very friendly. The man on the phone today spent most of the conversation spewing unnecessary condescension my way. He even went so far as to tell me that I should call geek squad back because his teams spend 4-5 weeks on other installs and don’t have time to tinker with my problems. He also went on a lengthy diatribe explaining to me that in his decade of experience “SONOS soundbars never go bad!”That’s all fine and dandy but I am not even saying it has gone bad. So sorry for insulting you as I didn’t realize your undying love for SONOS! .... instead I’m suggesting that for some reason or other - bad connection etc.- it is not functioning as it should! I just want help!After being snobbish and rude for 20 minutes he finally decided to offer helpful advice! This included rebooting my cable box (which I had already done), adding a surge protector behind the wall mount or switching cable providers entirely! Haha!I put the surge protector behind my TV and it’s still squawking. Maybe I should call back and get more helpful advice? Perhaps this time he will just tell me to burn the whole house down and start over.*Edit* I’m changing this from a 1 star to a 3.I called back and got a different person on the phone named Nick. Nick solved my issue in 30 seconds! He actually listened to me and deduced the issue could be solved by changing one setting on my cable box! So easy! Thanks Nick!

I recently went to the magnolia center in dallas. Met with rob coon who is a system designer. I was leary not with the equipment but with their services. I purchased a very high end speaker/subwoofer. Obviously they did not have it instock. He convinced me that he would only get credited for the sale if I purchased it that day. Sure it will be no problem when ypu come back to puck it up he said. I showed up as instructed and no one there would even help me. I just wanted to pick it up. They were no different then a bunch of used car salesman. All they cared about is the sales. Once you purchased you are on your oen. Beware of this. They may be located in the store but do not behave like one. Stay away.

Awful customer service!! We wanted to pick out and purchase a new surround sound system for our loft and we were completely ignored. There were two salesmen standing around but they were too busy looking at their cell phones and giggling (staring and pointing at some other sales woman) to help us. My husband went over and asked for some information and they were completely rude. We asked for their supervisor and thats when they decided to try to help. Just so disappointed with the service. And when the supervisor did come over (his name was Justin) he just laughed off our complaint and stepped away to help someone else. We will never come to this Best Buy ever again!!!

All sales, no service no matter how much you spend