My experience was very good Simco had the part I needed at a reasonable price I sure will recommend Simco thanks RodH.

Poor service, the lady that attended to me did so like I was getting the parts for free.She has a very poor attitude, one of the worst customer service received from buying auto parts.

Wish I could give minus 5 star. rude customer service & sales. they put you on a hold for almost 10 minutes and hang up on you after it.

Good inventory and prices for harder to find automotive parts.

One of the will priced aftermarket parts … thank for the great service

Great customer service, bought hood for Nissan rogue for 125, low price. Reccomend

Great price best deal ever for aftermarket parts.Thank you.

Good communication, provide good customer service, and quality parts

Good price’s

Really bad customer service JAMILETH had a really bad attitude my husband was asking prices and she said “ I just told you” plus selling face mask for $2 when it’s not even a law anymore plus some places gives them away never going back this places sucks

Great price and staff

They attend to you pretty fast and try to get what you need for you, even it means ordering it and making you pick it you in a later time

Good service nataly is kind

Good service nice people thank u.

Rude and and false information they made me drive 50 miles only to find out they don’t have the part after they said they have it

Pulled up went inside ordered my parts then waited outside and they brought them to me.

I called and Stephanie picked up, she was so rude and kept a bad attitude. It shows she does not know what professionalism is. She needs to trained better.

Great service great prices

I hope the owner reads this message when you call they pick up the phone and set it aside without asking if you can hold or not so disgusting it happened to me a lot

Just called to check a price on a bumper and the guy just hung up on me called back again and the dam guy hung up once again.. 😡

Great service, paola was friendly and helpful.

Good service...

Best deal on aftermarket parts early and late model that Ive found. VERY customer friendly place for as busy as they are. SIMCO ROCKS!

Prices are very affordable

Fast and friendly. Cheaper price makes this place different

I always order my parts here Leo is by far the best he always gets things right. Parts are cheap & great quality. Will recommend to my friends. Thanks Simco & Leo!

Prices cannot be beat. Walk ins are treated well and the staff are prompt and knowledgeable. Some days are better than others (especially for the attitudes!) but overall they do a great service for the working man and provide quality replacement parts.....Will continue to spend money here as long as the doors are open.

This place is great. I needed a headlight fast for a car. I had ordered online and received an incorrect order! I asked an autobody friend if he had any idea where I might find one fast. He said to try Simco. I got the correct light on the day I called for a VERY reasonable price. In fact, it was lower than the junkyard quotes I had and less than the best price I found on internet! Very happy. Thanks Simco!

They have lots of items & reasonable price

Beautiful staff,very well behaved.very friendly environment. Cheapest parts in the Dallas and the metropolix.i will definitely visit again and again. The price here is cheaper than in the dealership wow this is amazing

Always got what I need or can have it same day in most cases. Great pricing aswell.

Didnt have my part

Cheap car parts and are easily available, though parking is not so convenient sometimes. Also, waiting period varies from 10-20 mins.

They usually have the parts I need and are the cheapest by far BUT there customer service sucks. Often they pick up and put you on hold for long periods of time or even answer the phone and straight hang up on you. Once there on the phone tho...there friendly and really helpful.

I order a part and kept being told it would be in the next day...when i would call nobody knew anything about my part...they kept putting me on hold several of times. the company does sell good parts at a right price but the employees(mainly the girls that answer the phone) will loose customers due to lack of customer service. They are very unprofessional I even had a girl try to raise her voice at me because i demanded to know where my part was after calling several times. I asked to speak to the manager and got clicked on....note to owner...your employees represent your company. Get them trained or replace them! obviously i am not the only one who thinks this of them....

I check the review and come by to order some light for my truck. They said to wait for a few days and come back to get its. Never have its in stock. They are lying to me.All the 5 stars reviews were from their own employee and their friends, a bunch of lying to get a good revieeeews.

Very bad customer service they just hang up the phone or change the line to another customer if they dont like to talk with you.One of the lady I talk with she is very rude and the music near her and she already somebody talking with her and I repeat two times what I need and she said I understand dont repeat it two times,very bad customer service

GREAT SERVICE!! VERY FAST AND ACCURATE!! WILL BE COMING BACK SOON FOR SURE!! WAREHOUSE PULLERS ARE FAST AND THE SALESMAN ARE PROS ! THUMBS UP TO THIS COMPANY !!

That guy Edward in the front desk has excellent customer service. He help me find the correct radiator support for a 1500 hd silverado that no one including the dealership could find or give me the correct info about it but Edward went above and beyond to find the exact fit. So for that reason I recommend this place 100% and will continue to buy all my auto parts..

Nice staff good prices alot faster then other parts places

Great service..brought me all new parts for a reasonable price and in a timely manner... I would definitely recommend this place to people.

Carlos here is your review:This company is unethical. DO NOT DO BUSINESS HERE!! I bought several body parts spent 900 dollars. I bought a radiator assembly, when I got to the shop and opened it; it was cracked. I immediately called to let them know I needed to return. Samantha, you need to LEARN good customer service skills. Anyway spoke to Samantha she told me there are no returns. I finally spoke to Carlos, who said that the store policy is no returns. It is the customer responsibility to check BEFORE signing your invoice. I told him that there is no efficient effective way to check all the parts. It does not make sense. Um yeah... I am going to be the ass hole taking up all the space on the floor holding everyone up, or the one not moving in there VERY small parking lot, just to make sure they are selling a good product. Very unethical. We used to do business a lot with MS Auto just down the street, but they moved out of our area. I decided I would take our busines with SIMCO. BIG MISTAKE! Simco just lost about 5,000 more revenue monthly all because they didnt want to take back a part that cost 160 bucks. STUPID. Stay clear of this company. I have NEVER been treated like this from any body part company. Ill be taking my business elsewhere.

Great

Had a very bad experience with two of their employees, Samantha & Mayala. They have the WORST customer service. We were loyal customers to Simco for over 10 years until these two women disrespected my boss and called her a liar for a mistake that one of their drivers committed. We had proof of the incident and when asked to speak to their manager, they refused to transfer us. So dissatisfied.

Nice and friendly service not a long wait time and the parts were what i needed

They have alot of parts that area affordable and last a long time, the people there are very good at what they do when explaining things

They deliver to the shop, they are competitive on pricing, they occasionally make mistakes, but they always make it right with no excuses. Have mercy on them because they are in a very fast-paced environment and handle large volumes of orders.Starkey Automotive

Most of the time the parts are labeled wrong..Left is right and the opposite .Dare you go back to them for a return .Theyll never treat good if you spend a million dollars in business with them .even

This place is horrible! More worried about the folks on the phone when you have paying customers in front of you. I understand busy is busy but care about the folks and have a different location with just answering phone only! I hope the owners take this into consideration how horrible the customer service is!

Parts for cheap anf great quality

I was impressed by their service and they had the part i needed at an affordable price!

I NEVER BEEN HERE BEFORE BUT I HATE IT....JK I LIKE THIS PLACE!

I am a 19 year old women and I wrecked my Nissan Altima by rear ending a big truck with a huge bumper (typical teenage girl, right) :D. I came here and they offered very competitive prices, much cheaper than the dealership but not as cheap as the junk yards. They were able to give me accurate information on parts and prices. They also order the parts for me and had them ready at the shop rather quickly. They offered to ship them to my repair shop of choice but I preferred to pick them up myself at Simco. They helped me load everything into my car and made sure I was happy when I left. I honestly did not see anything wrong with their customer service and they treated me like they would any other customer although I felt embarrassed because I wrecked my car. I did not feel like I was being taken advantage of, the way another company made me feel by telling me I needed to order other parts to complete the repair. All in all, I rate this place very well.

Good quality parts and customer service.

They fast and they very helpful

DOING GOOD GUYS! KEEP IT UP

Replacing hood, fender, grille, front and back bumper covers and a headlight in daughters 03 GMC Envoy. Found this place with Google, read all the negative the reviews and almost went somewhere else. But the location is convenient for me, so I figured it was worth a phone call. I guess you cant please all of the people all of the time. The girl I spoke with (Natalie), was prompt, courteous and had an answer on my parts list in no time. I went over, and, I will warn you, be prepared to wait. Theyre super busy all the time. They have 5 or 6 people working the counters and phones and they dont rest. After reaching the counter, the guy had the order ready to go quickly, except for the fender. When I said Id called and the girl had told me all items were in stock, I heard this female voice ask, For the Envoy?. Yep. She told the guy how to look it up and, success!. Then, you get to wait again while they pick everything. That part is a bit of a chinese fire drill. But Im happy. The best thing to do if you do this kind of work regularly is establish an account so you can call ahead and have everything picked by the time you get there. The prices are fantastic. Yes, theyre non-oem import stuff. But perfect for a high mileage repair job.I experienced none of the headaches others complained about except for the wait.

Great customer service.

I DONT HAVE MUCH TO SAY,BUT THIS PLACE IS A JOKE. AND MOST OF THE REVIEWS ARE SO GOOD THAT I CAN SEE WHY I AM ON HOLD ALL THE TIME. tHE EMPLOYEES ARE WRITING REVIEWS ALL DAY TO MAKE THIS PLACE LOOK GOOD. SAFE YOUR SELF THE TROUBLE AND GO ELSE WERE.

Quick and best value

I ordered some parts at 8:15am that morning, and the parts did not make it. The customer service stinks. I would not recommend this place to anyone. When I made it up there the next day the young lady gave me attitude. On top of the attitude they did not have the right fog light. Aint that something.

I deal with them every day....good parts for the money. Ask for Mayela or Natalie

Fast, decent price and the lady I spoke with eas kind. She sat closest to the door.

This place is usually busy but they move quickly

They try to get u out as fast as possible, great guys!

Great customer service

Great service in and out fast

They are the best.

Highly recommend them for all your car parts I was in and out within 5 mins!

Good place to buy your car body parts, friendly people

Get your Auto parts here. They offer great pricing!

Good place to do business in terms of auto parts

Good prices on new body parts for cars and trucks

They got the best prices. Parts i cant find anywere else they have it.

They always have the right price for the parts I need!

Very nice attention

Great service especially by Brenda who always gets my correct parts and easy to talk too... I always ask for her!

Very hi price no recomend

Ok but smells in here today wonder why

Take a little to long but good prices

Natalie gives the best Customer service :)

The services are great there

Called and asked for a part and the guy told me they have it but they are not going to sell it. What type of store doesnt sell their merchandise?

Fast service but poor parking

This place is a Rip off they give you the wrong parts and they charge you 15% restocking fee for returning the wrong part

Very polite people in good service

Calling to order the part they say they had I had my way to get it for about 6 miles Ill get there Ill pay for the part I get my change back and then they dont have the part and they cant special order part

The customer service is awesome

Employees are rude and unprofessional. The attitudes not necessary.

Pretty cheap prices

This company will sell you bad parts and will not honor a return because you dont have the boxes anymore. They refuse to let you put the parts in another box to mail back.

Nice personality 👍

I don’t know how to describe this auto parts store, wrong items most of the time, different prices between the employees, parts not available and make you drive all the way to the store and saying SORRY, we don’t have this part anymore, the employees give you a price for the parts are not even available, not recommended at all, the management need to follow up with their customer service department in weekly basis

Do not call after 5pm, they will put you on hold only to pick up at 5.30pm to say sorry we are closed, bunch of lazy workers

Smooth and fast, kinda friendly.

Ok

Great parts at cheapest prices

Good parts for the price

No good they say have the parts. And they did not.

Great customer service