I had a wonderful experience at Sewell in Dallas! Taylor Boss was incredibly accommodating, and took excellent care of me.My previous vehicle suddenly stopped working so I was not expecting to purchase a new vehicle. Naturally, I had a multitude of questions and ideas. Taylor was phenomenal with his knowledge and experience of vehicles to offer. Of all the sales rep to assist me in purchasing a vehicle, Taylor has been the most authentic, informed and warm individual to assist me. Taylor is kind, respectful and does his research in which vehicle will be a best fit for your needs.After my vehicle was purchased, despite being used, it was presented with a bow and in the front of the building when I picked it up. Truly a wonderful experience I was not expecting during that stressful time 😊.

It’s been a journey! After several years I returned to the Sewell family! Many thanks to Henry Flores who was so helpful and patient! While he had other clients, he still made me a priority.Unfortunately, I have encountered many salespeople who have tried to take advantage of me being a woman! Not Henry, he was a breathe of fresh air! He genuinely wanted what was best for me and the needs of my family!Brian in finance you made spending money a “little” easier!I am pleased with my purchase and experience at Sewell Lexus Dallas!

Tyler Williams and Grace Finn have no idea how much of an impact that they have had in my life. My new 2013 200CTH is not a used car, but it a chapter in my life that they became supporting characters in.This is the first time I have ever bought a car solo. I, a single-divorced mother, bought her own car. When, a year-and-a-half ago, I had limited means of living and income. The car that I had prior belonged once to my brother, who sold it to my father and then it was mine.Tyler did all this work on my behalf never meeting me, and all through text. He worked hard to get me into a car. And, not just a car, I bought a Lexus from Sewel and it happened because Tyler helped me. It happened because he didnt give up on me.And to Grace, who let me have the space to breakdown in her office as I signed over the title that has my dads name on it. My father who passed and would have been proud of me. Grace, didnt rush me. She let me heart hurt and rejoice all at once.I didnt just buy a car. Tyler didnt just sell me a car. Grace didnt just do the paper work. They ensured I had safety. They allowed me to have a rollercoaster of emotions. They introduced me to what it is to be part of the Sewell family.Tyler - Thank you. Grace - Thank you.PS. My son lost his mind when he saw the car. The purest reaction a 5-year-old can have.

I’m so upset that I had finally been able to buy a (2008)Lexus. Albeit was second hand, I felt so proud. I didn’t know the dash was recalled and started having problems when recall was almost over but never received notice of recall. I tried to speak with Lexus several times in 2019 and they would not negotiate anything with me. I’m heartbroken and embarrassed to drive around town with this ! The dash is so gummy that my solar screen is being ripped off. I had a towel on dash to help protect more but it’s a big mess. I tried to clean off dash for appearances but it doesn’t clean. I’m a hardworking honest person / small business owner and would never treat my clients this way. I need another vehicle but need to wait til my last child’s tuition is paid off. I’ve never felt so unimportant as Lexus has made me feel. Spoke with Chloe the “top of the line, the buck stops here” person who had the most unphased, flippant attitude told me there was no one else I can appeal to. I’m working on making this as publicly known as I can. Will never make the mistake of doing business with Lexus again.

The team is always courteous. I bought a car here and they aren’t pushy for sales which I liked. Wait time for maintenance is accurate. Their coffee lounge is very nice.

Very professional dealership with good customer service. Tyler Williams helped me out with a test drive — very knowledgeable and helpful. I haven’t made my mind up on which car I’m going to purchase but if it’s a Lexus I will buy it here.

Jeff key is the absolute best sales man ever. Being a young woman who has never purchased a car before he was absolutely honest and upfront and communicative about absolutely everything. Please please please ask for him. I could vouch for him ten times over.

I can’t tell y’all how accommodating Lexus of Dallas was! They knew I had an infant and made the transition so quick and easy! I was here less than an hour. Friendly and helpful! Vincent was sales rep and Trey was finance. If you want a smooth easy and quick process for your vehicle this is the dealership!

We had a wonderful experience at Sewell Lexus. We purchased a Lexus 450 hybrid SUV and love it! Nick Phillips was our sales associate. Nick was very positive, professional and knowledgeable in his area of expertise. He greeted us with a friendly attitude, provided us with many different options to suit our needs and coordinated with other members of the team in a very cohesive manner. Nick made the car buying experience easy and satisfactory to a high degree.We are also grateful to Carl Jacobs who was very patient as we completed the purchase. His professionalism, experience and knowledge guided us through closing the sale and we appreciate his warm demeanor.We have so much gratitude for the team at Sewell Dallas and highly recommend them for their high level of professionalism, integrity and excellent top-notch customer service.

We had a superb experience when we bought a used Nissan 2012 a month ago. Sales rep Ken Brown is excellent in helping the process of buying the car. They made it easy for us. I’m busy with my schedule to pick up the car so they delivered the car for me and Juan Hernandez( guy who delivered the car) is very friendly and accommodating. This company is trustworthy because they make sure you get a quality car. They inspect the car thoroughly before they release it. Keep up the good work!

Got my Beautiful new blue Lexus from Alex!He was the Best!!I just love buying from Sewell. My 3rd new car from this dealership and won’t buy from any other !!

This was our first time to purchase from a Sewell dealership from our experience, we are customers for like. Alex Amaya was terrific and made the process very smooth. Thanks again!

We had a wonderful experience at Sewell Lexus. We purchased a Lexus NX and very satisfied with it. Nick Hawley was our sales associate. He was very patient to walk through all models that we were interested. He was very positive, professional in his area. He made the car buying experience easy and satisfactory.

I went to some other Lexus and Mercedes dealerships in dallas for my cars services, but never felt like they doing customer service/care other than their money making business. If you want to understand what is a good customer service, just go to Sewell Lexus Dallas one day. I am saying it from my heart..❤️ I never seen such a great dealership/Service center like Sewell Lexus Dalllas in my life. Proud to say I am their customer for last 11 years. God Bless them

Once again, Sewell Lexus and Riley Gonzalez went above beyond. From finding the exact car, colors and options, which was not easy, through the entire sales process and out the door!! We will never buy a Lexus from anywhere else, even though we have a Lexus dealer in Tulsa. Thank you for an excellent transaction!!

Usually always gets me right after service. This time after about $1300 later, no car detail? Wow. Maybe next time. ☹️ Still a loyal customer. Even got my grandma to recently buy a 2021 RX with peanut butter insides from here.

They are really professional. Jame Kang is the best sale person ever!Really recommend!

My first buying experience at Sewell was better than I could have ever hoped for. I was hooked on their customer service and attention to detail. When I needed to add another vehicle, I already knew to buy Sewell. However, it took quite a while to see the exact car my wife wanted in the Sewell pre-owned inventory. This meant looking at other dealerships and walking away from deals due to their sub-par service. The wait for Sewell was well worth it. The car we wanted arrived and I bought it within a few hours. Michael Graham and Brian Arnold exceeded the satisfaction of my first Sewell buy. It is now official-I only buy Sewell. Thank you Sewell, Michael and Brian.

David Keilson and his team at Sewell make buying a vehicle a luxury experience! He listened to what we wanted and got us into the car of our dreams! The customer experience is second to none! Every step of the process was seamless! Matt explained the many features and was so thorough in making sure we had all our questions answered before we drove off the lot! I will always return back to Sewell for any future vehicle purchases! Thank you so much for what would seem to be a tedious process into actually making it a wonderful and pleasurable experience! We are proud to say we drive a Sewell Lexus!!!

Riley,I had a fantastic experience when I visited Sewell Lexus of Dallas on 9-18-2021, and interacted with you. I would like to thank you for handling my queries so well and giving me the best solution on making the correct decision on buying my new Lexus. Your professional attitude of dealing with your customers deserves recognition. I once again would like to express my gratitude of thanks for giving us such a fantastic customer service experience, and I wish that your organization shall maintain the same in the future also.Respectfully,Martin & Norma Arguello

Best Customer Service in the industry! My advisor Kimberly C makes sure that Im satisfied before driving away and my technician Efrain Medina handle my car with car and the work requested is always completed in a timely manner.

I have taken my vehicle to Sewell for over 4 years and this time around, unfortunately, Sewell has disappointed me for charging me over $8,000 for a $750 fix on a loaner vehicle. I will not be taking my car back to Sewell Lexus after this incident, and my car has only been serviced by them since I bought it. I will be taking my car to be traded in elsewhere. I was looking forward to trading in my car for a newer Lexus at Sewell but that will no longer happen. Sewell does not care about the customer, they just care about getting money. Sewell prides itself in PROVIDING UNMATCHED SERVICE FOR GENERATIONS and I am sorry to say that it has clearly lost that with some of the people they have handling customer concerns and questions. The technicians are great but the loan car manager lacks understanding and compassion for Sewell customers like myself. They dont care to follow-up or make sure one will return in the future. Once again, its just about the money.

David Keilson (hope I spelled that right) is the reason we bought this car. Super nice guy and treated us like family! It’s a used car and had a few concerns and David took care of them all. We have never had a car buying experience go so smoothly! Thanks to Matt and Russ as well! Sewell Lexus Pre-owned was worth the drive from Fort Worth. When we need to buy another car I’m calling David!

Thank you Cinthya Santiago! I love my 2022 Lexus RX 350. Cinthya made our experience fun and seamless. I’ll only drive a Sewell. 🌟

@Ryan and @Grace from Lexus Sewell (pre-owned)I am finally at the point on my career where I can buy that car that some of us called dream car or something close :). So I want a Hybrid SUV with Sport trim but only that I want it with Red interior yes RED!!! So after went to Lexus Sewell Ryan let me try a 450 hybrid with two tone interior very very nice SUV but not in love with it. He also offer me an option with red interior but not hybrid but the hybrid condition was a deal breaker for me. 3 days later I get a call from Ryan and he said that he got what I want and some how he made it he got me my Hybrid 450 with red interior but only that he got me a Sport trim!!!! And to complete the great process ever or like we said in my country “to put the cherry on top of my ice cream” Grace the person to help us with the closing process was super prepare, knowledgeable, and ready for us making the process super easy and make us feel super comfortable like family. Thank you guys you make my feel that I made the right deviation to wait and buy my car from Sewell.Keep doing a great job!!A happy customer that will keep buying cars from Sewell.Elias

Russell Young is an outstanding asset to your organization. His customer service is superb. He is an extremely honest person and works well with everyone. This is our fourth vehicle we purchased from Sewell and our daughter is now a Sewell lifetime customer. Russ goes above and beyond to make the customer satisfied. We consider him a lifelong friend!Cicely is also a joy to work with. She is extremely organized and a very detailed oriented employee. She puts the customer at ease and always have a smile on her face.Sewell is extremely fortunate to have these dedicated employees! We will always be Sewell customers!

Best and easiest experience Ive ever had in purchasing a vehicle! It couldnt have been easier and I highly recommend Riley Gonzales! He did a great job!! Love my new Lexus!!!

I got my beautiful new Lexus RX-350 from Alex!He was awesome! This was my 1st time buying from Sewell and he made it a very pleasant experience. Thank you Alex for meeting all of my expectations!

Sewell Lexus in Dallas, TX has the best customer service. As soon as you walk in, to your salesman, to service advisor. I have bought all 3 of my Lexus cars from Mel Warren . Mel is super nice, knowledgeable, honest, and has integrity. My relatives have also bought cars from Mel. If you are looking for a company that stands behind their cars, provide you unbeatable customer service. Just go see for yourself.Also AJ (Mels assistant) and Mr. Kirby- the finance manager with the 4 boys are so down to earth and considerate. Appreciate all you have done!

Russell Young was awesome, went above and beyond to get us in our new Lexus ❤

Sewell Lexus is quite possibly the best run business in the DFW area. My wife and I just bought our third car there and had our best experience yet. Emily Dahlander from Sewell guided us through the process seamlessly and answered my endless list of questions without hesitation or frustration.My 11 month old son and I went in to purchase the car as a birthday surprise for my wife. Bringing a young child with you to a car dealership (normally a long and frustrating process) can be daunting. Somehow though, it really was not. The whole Sewell team was so quick and efficient. I was left very impressed. The entire paperwork process took less than 15 minutes thanks to the help of Irene Chou, the business manager.Emily was key in building a fun surprise plan for my wife. She delivered the car to our home on a Saturday (the busiest day in the car industry), picked up Crumbl Cookies on the way, and brought a big red bow for the top of the car. It was a special moment for my wife made possible by Emily’s idea generation and top notch communication. She then hung around to give my wife a 30 minute overview of the new technology in the car. Totally over the top and unnecessary.I am sure all of their employees are great, but if you are coming in off the street, ask for Emily Dahlander. You will not regret it.I really don’t know what goes into Sewell’s training process, but it needs to be replicated elsewhere. Sewell employees are similar to Disney World employees in my eyes. Their passion for the space is clear. The knowledge of the entire industry is immense. And most importantly, they make you feel important, educated and excited throughout the whole process.Sewell is incredible. Emily is incredible.Highly, highly recommend.

We just purchased a Lexus GX 460 from Jacob Poteete at Sewell Lexus and had the best experience. Jacob was absolutely amazing to work with from start to finish. He made the process seamless and we felt completely confident in him and our decision. We will definitely go to him for all our cars in the future.

James Kang was a real pleasure to work with! After being longtime customers of Sewell Lexus, our prior beloved salesman left the job and we were very hesitant about working with someone new. James, however, was such a good match for us and we are so glad we have someone else we can trust at Sewell Lexus. He was patient with our requirements, understanding of our needs, and worked to make sure we got a deal that was in our best interest. He was communicative even after the sale and scored us some extra goodies that could have otherwise been missed. Looking forward to working with him again in the future!

Excellent buying experience. Eddie Chan is always very nice and easy to work with.Finance manager Irene is very nice and sweet. When I am ready to buy my next Lexus I will see you guys again!

A very loyal and recently unsatisfied long time Sewell customerI have noticed multiple imperfections after bring my car to get it washed over the last couple of months.  I brought this to the attention of Manuel (Service), JC (Service), Karen (Service Supervisor) and was told to bring the car in for exterior detail.  The price of this service would cost 179.  I was told as a courtesy for multiple issues and inconvenience I would only be charged half price.   I brought my vehicle in on Monday 7/12 and was assured that it would be addressed and finished on Tuesday 7/13.   With everything that I have expressed in regards to the issues with my vehicle I was a bit surprised at the proposed quick turnaround but with the great reputation and long history of good service from Sewell I relayed on my trust in the process.   As I returned to pick up my vehicle I paid the clerk and one of the service attendants brought it to the front.   After a through inspection of my vehicle I noticed that it was basically in the same state as it was when I brought it in.   I was under the impression that paying for an exterior detail would address the multiple issues and would be different than the normal car wash that I have been consistently paying for since purchase of the vehicle.  Karen (Supervisor) came out to take a look at my vehicle because of the great deal of concern and most importantly disappointment with the service.  I began to point out all areas of issue to only be treated as if my concerns were uninformed, overlooked, and the one that hurts the most without education.   I know that auto body is not my area of expertise but care for my vehicle is something I take personal and prideful.  Being treated in this manner has really disturbed my faith and admiration for Sewell considering this is my favorite place to buy cars judging by how many I purchased and paid off.

Sewell Lexus of Dallas has the absolute best customer service. I will never shop anywhere else. Ive leased for several years through them, and Ive helped my parents (who live out of town) buy several pre-owned/pre-certified cars there. During my most recent visit, Sewell - and especially Cinthya Santiago - went over and above the call of duty. Cinthya was so responsive and helpful - and she was especially helpful to my older parents, walking them through the process and making it simple for them. The entire experience was fun and easy through Sewell (and Cinthya) and thats almost unheard of when people think of a car-buying experience. Huge thanks to Cinthya and everyone at Sewell Lexus! You have a customer for life!

I want to thank you for the way you handled the recent purchase of two Lexus vehicles. Your patience in working with the trade in or direct purchase, as always, is appreciated. Your outstanding knowledge of the vehicles you are selling allows no surprises to the one purchasing the vehicle. I can’t tell you how much it meant to my wife and I to have you arrange the vehicles to be delivered to Midland and drive the trade vehicles back to Dallas. That was special. It saved us two days of long drives.As you know, I believe these recent Lexus you have sold to us makes 4 Lexus vehicles you have sold to us over the years and we have not been disappointed. They have always performed as you said. In addition, one of my sons and one of my granddaughters have also worked with you in the past. They were very complimentary and also pleased with the vehicle you sold them. Gwyn and I look forward to working with you in the future and are pleased to suggest to others how nice it is to work with you.Thanks again for working with Gwyn and I.Sincerely,Don Sparks

Garrett Cotroneo is the BEST salesman Ive ever had!! Hands down. Hes super nice and is a GREAT communicator. He was actually referred to me by a friend who had nothing but GREAT things to say about him. He did NOT disappoint. I was very leery and have had sales reps who werent the most honest people in the world. As soon as I saw Garrett, I knew I was going to be treated right and taken care of. Hes very personable and just a great all around guy. Thank you, Thank you, Thank you, I cannot thank you enough for your honesty, kindness, and professionalism. You listed to what I wanted, and didnt try to force other options down my throat. You are my car sales professional for life!!

Micheal Graham made my shopping experience with Sewell Lexus exceptional. His knowledge of the 2021 NX hybrid secured the decision that was the car I wanted. Micheal had it delivered to San Antonio & I am forever grateful & a customer for life.

Elegant, eloquent, and exquisite. An experience fit for a king and/or queen. Hospitably generous and felt quite like a season of gifting was in the air.

First Class service all the way. Randy Brown was amazing Best car buying experience Ive ever had. Personally delivered car to me in Plano to inspect, then personally delivered car and picked up my trade to complete the sale. Seamless and easy is an understatement!!!!

David Keilson did a amazing job! I was about 2 hours away from Sewell but seen a vehicle online that I was interested in. Made a phone call to verify the vehicle was in stock, contacted me with David and that’s when the flawless experience started!! Gave me a trade value over Face Time, gave me the Best trade in out of many dealers, had the vehicle waiting for me, greeted me at the door by name. Matt (also awesome) did the test drive and explained the vehicle with ease! During the showing of the car, Matt seen a few little things that he stated, wasn’t up to par….didn’t try to hide or divert our attention to cover them up! He took it immediately to address those areas. Then David took us to meet Grace in finance……who is also outstanding!! Zero pressure…..zero!!! Out in 20 minutes with our new Land Rover! We will be back!

I recently purchased a Lexus from the Sewell dealership in Dallas Texas.Alex Amaya was the sales associate that helped us. He is very friendly, professional and helpful in the process. I highly recommend Alex and the Sewell team if you are in the market for a Lexus. We were very pleased with the entire experience.

Incredible experience! Shelby Verden is kind, knowledgeable, honest, professional, and truly advocates for you! The process was so quick and painless! I have never bought a car in such a relaxed environment! I am truly happy with the service and will now always be Sewell customer!

So I called the service center because my rear view mirror was hanging lose off of my windshield because the glue came off - Bryan told me there shouldn’t be a cost and should be able to glue back it in pretty quickly so I DROVE 48 MINS to this service center, once I get there the guy told me it’ll be like $80 dollars to glue it back and they have to keep it and give me a loaner. A service like this should be compensated by Lexus for its loyal customers who only drive Lexus. So I had to drive back 48 MINS with my rear view mirror dangling all the way because he said he can’t do anything about it and the person I called didn’t know - well that’s not my fault because I called your service center and made sure before I came in so I did my due diligence.

We had an amazing experience at Sewell Lexus. Kevin French went above and beyond to make it a memorable experience for us.

By far the BEST new car buying experience we have had at, especially because of Dawn Betrus! The entire process was smooth and transparent. Dawn was extremely responsive, accommodating and truly valued our business. Not to mention, she had the car delivered to our home in Austin! Huge shout out to Henry for delivering the vehicle and time to walk us through everything. Both Dawn & Henry are ROCKSTARS! THANK YOU! You have earned loyal customers who will exclusive buy from you and Sewell from now on.

Riley Gonzales made this purchase the smoothest I’ve ever experienced! From start, to end, and even after, his customer service was top notch. I’ve bought 7 Lexus’ now, and three of them from Sewell. Best car buying experience ever!

Highly recommend Alex Amaya! He was extremely patient, I never felt pressured to make a decision and most importantly he stayed after hours until we finished the process. He was very easy to work with and made the process simple and fast. I could not be happier with my vehicle or the purchase process. Thank you Alex!

7/6/2021Sewell Lexus of DallasSewell Lexus is not just a car dealership that sells cars, it is a people dealership that gives so much care, compassion and dedication to please and help the client, like no other.We had the distinct pleasure of visiting the dealership and meeting the most incredible person to help us and his name is Alex Amaya. From the moment we met him, his enthusiasm and willingness to help us was so apparent and his existence there was not just a job but a person with sincere compassion to make his client feel like this meant as much to him as it did me...and it did! He had us at hello!This world we live in is a buy and sell world of just about everything we encounter, some on-line, never seeing or receiving customer service and the rareness of having one person who puts his client first immediately and shows so much care, compassion and focus to bring happiness to those he serves is very rare anymore. Sales are sales but sales with a person who genuinely cares about the experience of getting to that end result is truly a gift...and that is who Alex Amaya is in every way!He made our experience joyful and exciting, we worked as a team with other amazing Lexus employees such as his intern, Beck Brown, Jack Hood in Finance and Brent Zest, all top Professionals! But, it was Alex that stayed with us for the entire journey and was so determined through his exemplary professionalism and compassionate demeanor to please us that it worked out so smoothly and I drove home the car of my dreams.I must also say the Body Shop is just Fabulous with the best people, John Holubec, handled our claim and insurance he is great, Tangee, the Office Manager, always a greeting smile and so very helpful, Monica, at front desk so full of customer service with a smile and also Manny who helped us get the things out of our car, another great person! They are ALL top notch!I say this to all people interested in buy or leasing a Lexus to please go directly to Sewell Lexus in Dallas, they are the BEST of the Best! As we all know, it takes a village for of great people to make a business outstanding and a GM who is exemplary and hires the best people and that is what Sewell Lexus of Dallas represents!So the moral of this review is simple...Sewell Lexus of Dallas has the most extraordinary people providing the most extraordinary service and compassion for all of their clients!Alex, whom we worked with one on one and was our lead salesperson, I now call the Lexunator, a name I gave him for all the awesome things he made happen (including a big red bow) to make my dream come true!Very Sincerely,Deborah W.- Dallas, TexasPhoto of Sewell Lexus of Dallas - Dallas, TX, United States. I love my Lexus! Thank you Alex! We will be forever customers!I love my Lexus! Thank you Alex! We will be forever customers!I love my Lexus! Thank you Alex! We will be forever customers!

Working Greg Ziemer, found and purchased a perfect used car for my mother. Greg recommended the car, made sure the details on-line matched the actual car, and set up all the other activities necessary to get the car delivered. Working with Greg is easy, and i’m comfortable letting him deal with the details. I would, and will, purchase from Sewell through him again.

About a month ago I started looking for a new car. I was honestly just looking but then I saw the car, color, and trim package I wanted. I sent a request about the car, and I got linked up with David Keilson. Let me begin with You have to be really, really good at customer service for me to give you high marks. David went above and beyond to work with me, and to work around my work/travel schedule during that time. I highly recommend David, and I have been letting friends/family know that they need to go to Sewell Lexus and they need to speak with David. The Sewell Lexus environment was very friendly and welcoming. I will continue to use them myself, and David will forever be my contact there.

My very first lexus I purchased and I must say I was satisfied. Aiden my salesman was a great help and was very detailed and honest upon purchasing my car. Great customer service and any issues I had he addressed them right away with care and concern. He will definitely be my lifetime salesman moving forward 🙌🙌

Best of the best. Greg Ziemer has been my salesman for many, many years. Im in my 6th Lexus. Wouldnt trade with anyone else. Always the ultimate professional and kindest individual ever. Sewell is absolutely the best dealership Ive ever dealt with. Theyve even met me half way from home (2 hours away) and traded vehicles over lunch. Youll never go wrong dealing with Sewell and Greg!

We will forever be an owner of a Lexus, thanks to Sewell Lexus of Dallas! Great cars, fantastic service and awesome customer treatment. Keep up the good work!!!

Can’t express enough the gratitude my family and I feel for our sales associate Garrett Cotroneo. Thanks to him and the Sewell Lexus family we have the cars of our dreams. If you are wanting to experience top notch customer service and have the best sales experience, go see Garrett. The Fuentes family is beyond grateful.

Recently purchased a practically new LS from Sewell. Cross-shopped dealerships in San Antonio, Austin, and Dallas. Began the process on-line through cars.com. David Keilson immediately responded to my on-line inquiry. By immediately, I mean immediately. Excellent responsiveness.Overall experience: Overall buying experience was very good. Relaxed negotiating process with minimal pressure. Nothing negative on the buying process. David Keilson is a very good salesman with a pleasant personality. I perceive David as the type of salesman who thinks of a new customer in terms of a long-term relationship, not a single transaction. I will definitely call him for my next Lexus. Although the LS was practically new, I asked to see the car on a lift. Always inspect the underside of a car to see how it was treated and to check for possible body work. David accommodated my request, and his assistant (a well-mannered and pleasant young man named Jock) and I inspected the underside in the extremely clean, air conditioned service department. The technician that put the car on the lift, George, was very nice and answered my questions about a few specific items.Dealership cleanliness: This transaction occurred during COVID-19. All Sewell personnel wore masks. Hand sanitizer was available. All public areas of the dealership were clean. And the service bays in the service department were very clean. Restrooms were very clean.Scheduling: Scheduled an appointment to look at a specific car with David Keilson via email and text message. David was accommodating, and we scheduled an appointment to test drive an LS. I live in Austin, and Sewell is three hours away. I was in Dallas on other business and scheduled the appointment around my other commitments. My one gripe in the process is that the specific car I wanted to test drive was not available for our appointment. This was frustrating and wasted our time. Question: Why schedule an appointment to test drive a specific car and not have the car available? So we test drove a completely different LS in the wrong color with different options. Then, later in the week after negotiating over the phone, I returned to test drive the specific LS that interested me and purchased it. Car was prepared and waiting for me when I arrived on my second visit.Test drive: After copying my driver’s license, keys were provided to an LS and off we went. It was refreshing to have a test drive without a salesman. I hate having a salesman on a test drive. The low key, “take the car and drive it” approach was nice. We test drove a Lexus at a San Antonio dealership, and it was totally the opposite (think micro-managing paranoid salesman on test drive).Trade in: Traded in an Acura, and the trade-in value was pretty fair.Finance office: Low key finance representative named Laura Munoz. Very pleasant young lady with a business degree from A&M (I won’t hold that against her as alum of UT Austin). The normal up-selling items such as wheel protection, extended warranty, etc. were offered, but without pressure in a respectful manner. I always decline everything offered by the finance department. My philosophy is: if you’re that concerned about warranties and coverages, you can’t afford the car.

Just wanted to brag on one of the best employees Sewell Lexus has. Mr. David Keilson recently sold me a second new Lexus 350L. My whole experience from start to finish was peaceful and fun! Mr. Keilson was patient and kind and walked me through ALL the options. I will never purchase another car from any where else! Thank you Sewell!!

Over the past few weeks I had an opportunity to be helped by Mr. Cole Bristow. I contacted Sewell Lexus and I was directed to him to aid me in locating a GX 460 in Nori green. Cole was incredible helpful and made himself available almost 24-7 to answer all my questions. He is pleasant, friendly and super professional. Anyone who gets his help will appreciate having him as your Sewell Lexus point of contact. Unfortunately the dealer could not find what I needed and I had to purchase elsewhere.

Michael, Michael, Michael This sales agent went out of his way to entertain my wifes choice of vehicles. 3 vehicles later and the deal was done.I and my happy wife both recommend Sewel Lexus of Fort Worth.Michael installed the phone app and even got us a new toll tag on the spot. His sales manager went above and beyond and matched another dealers offer for our vehicle we were going to sell, we came out better because of less sales tax due to the trade in. We also got a $1,500 cash credit which was a surprise that we knew nothing about until the signing when Michael sprung the $1,500 rebate. That was the icing on the LEXUS, they can throw the big red bow away and instead decorate the car like a surprise cake.HAPPY WIFE - HAPPY LIFE, Thank you Michael for being very understanding and patient.

I dealt with Michael Graham and Jeff Key. Driving from Texarkana, Arkansas, I was a little apprehensive about reaching a deal. Ended up being a very easy transaction with zero pressure. Friendly and helpful. I highly recommend Sewell Lexus and these two guys for your next Lexus purchase.

DO NOT EVER USE THIS DEALERSHIP. My car was being worked on for two weeks; I wait 45 minutes at the dealership and they tell me my car is being washed. I finally walk back to the lot and my cars engine is being worked on!! I leave frustrated as I have to DRIVE TO HOUSTON tomorrow morning to take TEXAS BAR EXAM. To my suprise, AT 5:00AM a MECHANIC comes TO MY HOUSE with the car. I had left to Austin with the fully packed rental car. HE THEN CALLS THE POLICE TO REPORT A STOLEN VEHICLE. When I call the service women, she completely DENIES that she told me I COULD USE THE RENTAL CAR to get to Austin . I MISS THE START OF THE BAR EXAM DUE TO THIS FIASCO. MY SCORE GETS THROWN OUT!!!! Now I have to wait 6 months until the next Exam, without one apology from the dealership. They may act nice, but they are only after the money in your pocket.

Cole was excellent! We drove from San Antonio to take delivery on a 2021 ES 350. Cole and a manager were diligent to help find the vehicle off our choice and everything the customer was outstanding!!!

My experience with Sewell Lexus of Dallas was fantastic! I worked with Ken Brown to purchase a CPO ES300h. He treated us like family and made the entire process really smooth. We had some concerns about some interior stains, but Ken immediately addressed those concerns and told us he’ll have them cleaned up. It’s very easy to see that Sewell really takes customer service very seriously. I will definitely recommend Sewell and Ken to anyone I know that wants to buy a Lexus!

Exceptional service! From the moment I walked in the door I felt like royalty! Great trade in value, great pricing, easy financing processAnd my sales team was amazing! Thank you, Brookes McIlhenny,sales consultant, super helpful and walked me step by step over all the fantastic features of my 2020 Lexus RX! Customer for LIFE!

I own a Lexus es350. Which I purchased used but each time I have visited the dealership the customer service is awesome. I was in the market for a bigger vehicle and received excellent customer service from my salesman Mr Taylor Boss, an awesome and young salesman. He answered all questions and made my car buying experience great.

While managing his aging parents business tasks a few years ago, my husband had opportunities to experience firsthand Sewell of Dallas Auto Repair. One of his undertakings was a car with complex issues - it was not purchased from Sewell of Dallas, but was generously serviced by the auto repair specialists there on its many visits to their service areas. Over time, there were so many humorous encounters between my husband and the auto repair experts at Sewell of Dallas regarding his parents car, he could have written a book. He has repeated the narratives so often I know them by heart. Suffice to say, after all was said and finally done, I was left thinking that Sewell of Dallas must only hire gracious miracle workers. As I said, the car had complex issues and was also out of warranty.Move forward to July 2021: I needed a new car and Sewell Lexus of Dallas was my dealership of choice; I wanted to finally claim customer status.Sales Associate, Michael Abney, was our bonus at Sewell of Dallas. Perfect!We drove away in a Sewell Lexus that day in mid-Jul, so I know we must have signed papers and written a check, but those details escape me; they were handled seamlessly by Grace Finn. Thank you, Grace, for treating us as guests in your office.Michael Abney cared for as if we were his parents or his only customers in the moment. The service he provided us has continued beyond our beautiful purchase: calls and texts returned, questions answered, and a repeat visit with him for hands on instructions. He knew instinctively when I had reached my maximum and invited us to return as often as we needed. It would be easy for me to compile in excess a list of deserved adjectives to describe our personable Lexus Sales Associate, Michael Abney. Just know, Michael is knowledgeable, efficient and patiently kind. The respect he holds for his product and his Company is openly evident. Our business was conducted 2.5 months ago, yet, he still presents himself to us as our go-to representative at Sewell of Dallas. Thank you, MichaelIt was a sweet Sewell Lexus of Dallas experience!Sincerely,Larry and Carole White

Mr. David Keilson, a salesman at Sewell Lexus, is an angel sent from God. He blessed me and my family more then he even knows. His kindness, gratefulness and giving spirit is proof good people still exist in this crazy world. Thank you for being a blessing to me and some day I plan on being that person to someone else.Anyone looking to purchase a vehicle would lucky to work with David on finding your new ride.Until we meet again.God Bless You!

Cannot say enough positive things about Sewell Lexus! Their customer service is paramount! Robert Brown did an amazing job at finding us the perfect RX350 F Sport. He communicated everything along the way and was very transparent from the start. Normally purchasing a new car feels like a hassle and such a process. We have a newborn and Mr. Brown made it a seamless process.

We worked with Riley Gonzales and he took great care to understand our needs and expectations from the vehicle. He gave us great suggestions and patiently answered all our questions. He made our car shopping experience easier and very transparent and we could feel that he is putting a lot of diligence, winning our hearts and not just our business. He explained us all the features in detail, keeping it interesting at the same time.Overall, we had a great experience on our recent purchase from Sewell. We got the Lexus NX 300 and are appreciative of the staff and services of Sewell all in all. The facility is clean and well maintained.

I was so happy they were able to get me financed. This is my first car purchase and they walked me through the whole process step-by-step. I wasn’t expecting for my car to be completely detailed with a full tank of gas when I picked it up. I will buy all my cars in the future from SewellAlthough they sell very high end cars, they still treating me like I was buying the most expensive car there. I appreciate that their customer service.

I have to re-do this review. I had the pleasure of working with Cinthya Santiago to turn in my RC350 and move to an IS300. I was considering leaving Sewell and she helped me make the best decision and stay within the Sewell family. She helped me pick out the color and interior of the car and I bought the car without seeing it in person trusting her recommendations and I could not be happier with my new car. I would definitely recommend asking to work with her if you are looking for a new car. Thank you Cinthya!

My salesman is nice but the other people are rude. Nobody greeted me when I walked in and I had to walk around for about 15 minutes to find somebody to talk to me. Most people looked at me and then looked back down at what they were doing. Not a customer service experience I would like to repeat.

In July I bought a Lexus from Sewell Lexus of Dallas and it was a good experience from the minute I walked in the door. Alex Amaya was my sales person and he was great! He was extremely knowledgeable with all my questions and never once did I feel rushed. What I thought would be stressful (I had visited other dealerships) turned out to be very pleasant, thanks to Alex.

Phil Tran is the most professional salesman Ive ever dealt with. Ive bought multiple vehicles from Sewell and I continuously come back due to the customer service and the sales process. Ive purchased two vehicles from Phil. He makes the process a breeze. He really cares about your needs and listens to them. He truly builds a relationship with his clients during the entire sales process. I cant say anything more. Just go visit him.

Wonderful dealership experience!!Recently purchased a new Lexus from Jacob Poteete and it was a very pleasant experience. No pushy sales tactics that I’m usually ready to deal with. I actually felt a little bad, because If anyone was being pushy it was me. He did an amazing job at getting me the deal I wanted. Was very polite, and took care of me in every way. Highly recommend him for sure!! Dealerships will always make money in some way, but it was nice to actually get the deal I wanted, and leave feeling great about it.Just took it in for my first service, and went extremely well, with them taking care of me. I work 7am-7pm so the only time I can come by is on my lunch break. I got there dropped my car off and out with a loner in 15 minutes!! Couldn’t believe it, still had time to get something to eat. Thank you Sewell for that. Picked it up the next day and just as quick. The only thing I’m not happy about is they cleaned and washed it, now it’s raining.. I’m kidding of course. My family had bought a lot of cars from Sewell in the past. This was my first one and I see why they say, you’re a customer for life. I’m sure like any other dealerships they will have good and bad days, as you can tell from other reviews. With Sewell they at least try to give you the best experience ever. Sewell is by far unmatched by any other dealership in the DFW area.

Alex Amaya is an excellent ambassador for Sewell and the Lexus brand. He worked diligently with me and helped me to go with the RX 450h. He was very diligent in walking me thru the process from test drive to completing the financing . If you are buying thru Sewell, please ask for him and you will second my opinion.

I have bought three cars from this dealership in my life time. A 2007 LS 460, also I bought a 2000 LS 500 and a 2021 GX 460 from Alex Amaya. I received great customer service and a great shopping experience.

Cinthya Santiago sold me the best car I have ever owned. She is such a sweet person with the best personality. If I could give a rating of 10 stars just for the way that she goes above and beyond for her customers I would. She is also bilingual, so if you ever need someone that speaks Spanish she is your go to! My mom also purchased a car from her and I have now recommended other friends to go visit her. Alex Amaya also provides great customer service! He is very attentive and gives great recommendations to all customers on what is best for them.Thank you Cinthya and Alex. Y’all are the best!

Had an incredible experience here at Sewell. Alex Amaya was the best, he explained everything perfectly and answered all of my questions. This was my first car purchase and Alex made it so easy for me to understand their plans and helped me find the perfect car! Will definitely recommend friends and family here.

Always the best. Credit to Greg Ziemer for his support during our search and helping us find the right cars for our family ! This is our 5th car purchase from Sewell and we will definitely be back.

Cynthia Santiago went above and beyond on finding the Range Rover I wanted ( the car was in Houston and she made it happened FAST!!! ) She’s very professional, helpful, caring and most importantly very explanatory when it comes to the deal . I couldn’t thank her enough for all her amazing help. She’s excellent 🤍

Excellent service all the way around. I recently had surgery and Alex Amaya drove my new car to my home, i completed the paperwork and he drove my older car away! Could not have been easier! Alex, was way above the best. Took his time with me and made this process so very simple! He was courteous and answered all of my questions. This is why we all stay with Sewell - thank you Alex for YOUR excellent service.

I had the pleasure of working with Rachel Strange at the Lexus Dallas location. We happened to notice a Lexus GX460 we were interested in test driving when we were in close proximity to the Sewell Lexus location. Rachel was on it in a flash. She texted us back, had the car ready for showing, and provided a detailed review of the cars features. Rachel is a professional, dedicated, hard working, energetic, knowledgeable, and trustworthy salesperson whom I highly recommend. She was never pushy and gives the customer the chance to feel comfortable and ask any questions they might have. If you are ever looking to purchase a new or used Lexus at a Sewell location, ask for Rachel. She wont let you down. Kind Regards, Gavin

I was absolutely overwhelmed by the wonderful service I received by Cinthia Santiago and her team at Sewell Lexus in Dallas. She went above and beyond to make us feel comfortable and most of all Happy! Everyone was super friendly and gracious. Thank you Cinthia for treating us like family!

Cinthia Santiago made my Lexus experience and purchase seamless. I would highly recommend this dealership and her as your sales person.

I am SO impressed with these folks!!! I met David Keilson at my office with his pet Gracie. Through our conversation, he found out that I was needing to get the brakes done on my truck. Without hesitation, he called his team and had my brakes fixed that day! He said, Dr. Warren, I know how busy you are and you dont have time to hassle with this. I want to take care of this for you. He didnt ask for anything in return. He simply saw a need and took care of it. He said, I just know taking care of people pays off in the long run. Now THAT is customer service and absolutely the kind of person I want to do business with. I am so grateful for David and the Sewell Lexus team! I HIGHLY recommend them and certainly plan on sending any business I can their way! Thanks again David!!!`

I recently worked with Russel Young to purchase my 3rd Lexus from Sewell. Just like the two previous purchases, the experience was outstanding. From finding the right vehicle, working to find the best deal, to finishing the paperwork, the service was outstanding. Russel and Sewell have made a customer for life.

Today was an amazing day. I woke up excited about the chance to fulfill a 7-year long dream of being a Sewell Lexus owner. The star of the day was Mr. David Keilson. Within an hour, he found the perfect RX 350 with all of the bells and whistles I requested. A few hours later, I was greeted by he and his teams warm smiles. His office is filled with awards, yet he has a humble spirit that hides his impressive career accomplishments. Mr. Keilson gave me great tips and advice and walked me through every option. The process was flawless, fast and after a quick test drive, the financial guru Brian Arnold had paperwork for me to sign. It was by far the best experience Ive ever had buying a car. I highly recommend Sewell Lexus to anyone who wants a professional, effortless car-buying experience.

Hands down the best auto dealership Ive ever done business with. As a customer I felt like I was treated like royalty. The experience was tailored made to what I wanted. Our sales person representative Dawn was the best sales person we have ever dealt with. Dawn represented Sewell to the highest degree. I can with all confidence say that Sewell is all about pleasing and doing whats best for their customers. Youve definitely gained a returning customer! Thanks for the experience!

This is the 8th Lexus my wife and I have purchased from Greg Zimmerof Sewell Lexus of Dallas. We come from 120 miles away to have Greg Zimmer help us. We love Greg and the personal service we receive from him. Besides making the buying process smooth, Greg goes above and beyond by suggesting great places to eat. Greg was even kind enough to call the restaurant when we were leaving the dealership to make us a reservation. You dont get that kind of personal attention anywhere but from Greg Zimmer at Sewell Lexus of Dallas.

Great service overall and great management team! I had Jacob as my salesman and I’m nothing short of elated with his help and customer service. Highly recommend Jacob!

Greg Zimmerman is the best salesman Ive worked with and Ive bought plenty of cars in my lifetime

I had a nice car buying experience here when shopping for a pre-owned GX460. There was a bit of a wait at the end of the day to get to signing the paperwork, but that happens.Since I live in Fort Worth, they helped arrange for me to drop off the cashiers check at their closer Fort Worth location to save me a trip, which was above-and-beyond. I would definitely shop here again.

Received great service from Alex Amaya, he was very professional and made the transaction very smooth. Would recommend anyone to visit this dealership and work with Alex.

Best car buying experience - Ryan Sprinkle was my car sales consultant. From beginning to end, Ryan was very professional, timely, attentive, and throughly explained every step of the process. He ensured that I understood all of my options and that I obtained the best deal possible. I literally went into Sewell Lexus thinking it would take a minimum of two hours, yet again, Ryan went above and beyond; all paperwork was completed in less than 20 minutes. I couldn’t be happier with my 2020 RX350 and the exceptional customer service that Ryan provided!!!

Thank you Sewell Lexus of Dallas and Alex Amaya for your assistance in purchasing a new Lexus. The process was completed over the phone, without any issues. I had an idea of what I wanted to purchase. Alex was quick to send me pictures and sent me the links that needed to be completed. When I was finally able to pick up my vehicle, Alex spent time in going over the features and continues to answer questions by text. Thank you Sewell Lexus for helping me make a wonderful decision. My vehicle rides like a dream.

Coming here to buy a car is not your typical car sales experience. David Keilson does a fantastic job trying figure out what your needs are in a car, and to help you get into something that you will love. David truly gave first class treatment during the whole process and it didnt stop after the sale was complete. Never felt pressured like in some of these other places, and felt like he was a personal friend trying to help me. Thanks to his help, I have a great car and a happy wife who will be purchasing her next car here and well.

Best dealership you’ll find in the United States. Great customer service. Great people.

Let start by saying I’m not quick to write reviews, good or bad. I bought my certified pre-owned Lexus a little over a year ago. I LOVE IT ❤️I have also loved the experience I’ve had until this week. I had a service issue and texted my sales guy (Ken Brown..the best!) about it. I then received a call from manager Mike Davis. He was professional and receptive to my view, confirming that all was 100% resolved before our call ended. At Sewell, you really are important and valued, and I am certain of that after experiencing how management handled a hiccup that other dealerships would have blown off. I LOVE SEWELL AND MY LEXUS!❤️