This is my first time coming to this eye care Clinic and the customer service is excellent the doctor is very family-friendly and I actually feel very comfortable continuing Services here. He actually thinks about his patience and what can help them if it was possible I would give him 10 Stars instead of 5...

My experience at this establishment has been horrendous, Dr.Lacy kept making false claims and never wanted me to go see any paperwork, I believe this is due to the fact that my mother only speaks Spanish so allowing me to view the paper work would risk him getting any money from us . I know he is going to respond to me stating that what I am saying is false . He said that the price of the contacts would be $350 and that would INCLUDE BOTH Glasses and Contacts . Contacts which would last me a YEAR. But once my mother paid he stated the glasses would be $278 more because they are not included, basically saying that anything and all he said before was a lie. When we said no to getting extremely expensive glasses (They we’re not even on brand glasses ) he got very upset and would not allow us to make the week check up any later than 9:30am . When we arrived at 9:15am Dr.Lacy was barely arriving. It took him 20 minutes after we were already in the room to attend us, mind you my mother had to go tell the receptionist if he was almost ready . Next they wanted my mother to sign a paper but they wanted me to stay back, though this time I decided to accompany my mother only to hear that he wanted us to pay $450 for our monthly supply, because the contacts he said were for a year, were only for 30days I find this extremely unprofessional. Not only was he not letting the receptionist accommodate our request. You could tell when he got mad due to us not wanting to pay absurd prices . I do not recommend this place to anyone especially Hispanic families.

My father and younger brother had a very rude interaction with the front desk receptionist. First off they got to the place and we’re not let in even though they had been outside for quite a minute and would not answer the phone either. Second, the receptionist by the name of Nancy was no help whatsoever, I spoke to her to find out what the commotion was about and she was letting me know there was an issue about the paper work and that my father was the one that was worked up. Third, she let me know that apparently there was not an appointment for my father and that she only had one for my sibling even though I made sure to give them both of their information to schedule an appointment a couple days beforehand. She then let me know maybe the doctor had scheduled that appointment and I asked her to go get him then! Another issue was that I let her know that it would be appreciated if she would offer some help since he is not as familiar with the English language. I asked this because the whole issue was the paper work and it would’ve been resolved IF she would offer to help and make him understand instead of getting annoyed and frustrated. She continued to tell me today was her second day and she has never done this before which is completely understandable since I’ve also worked front desk at an office. I tried to tell her to work on her people and costumer service skills and she pointed to me that I was also being rude to her. She clicked on me and continued to be on the line with my father, I heard him ask her at least 4 times for assistance on the paper work to which she simply did not help even though she’s bilingual. I looked at the website which states you guys have language assistance but looking at our experience, you have a know-it-all receptionist that has a difficultly with dealing with costumers. We will not be returning to this office as they also tell people that leave reviews to call to resolve ones issue but are just placed on hold till nobody answers.

The prices are reasonable, really recommend!!! 10/10First time coming here and won’t be my last. Very confortable and welcoming place.

This was the best location Ive gone to. The experience was good. I felt comfortable while being here

Dr. Lacy is extremely good at what he does. He was really patient with my children while they picking their frames. Im so glad Dr. Lacys office is so close to my home.

This Office is Chic and Classy smells absolutely amazing and the Eye Doctor has Serious Swag prices are Very Very reasonable

My son likes his services he got today by dr Lacy. Good place for the eyes.

Super nice and friendly service. Great with my five year old who loses interest in about 5 seconds.

Great experience! First time here and I am very satisfied with my visit. Customer service was great.

DrLacy is always a very easy to work with! It’s always a pleasure seeing him and being at the office doesn’t seem like a burden. I’ve recommended family and friends and definitely plan to keep coming here

Great Service! Came to help out a family member in choosing his frames. Patience and awesome vibe overall in the time I spent here. Great music choices too!!

I had a great experience! Nice selection of glasses for kids! My daughter had a great experience and I definitely plan on getting my glasses here as well. I highly recommend 24/7 vision!!

Worst experience ever! And I didn’t even have to go in to the office. I called to get a price for eye exam without insurance because I don’t have any, and the guy not only has me on speaker and i can barely hear him, but when he gives me details of what is included in the exam and I start asking what certain things mean. He gets smart with me and ask “well how much are you willing to spend?” Which is totally out of the blue because I’m not debating on the price I’m just asking to be explained the terms he is using because I genuinely don’t know what he was talking about. And to top it off, he hangs up on me instead of just explaining!!In reference to their reply, this is not a false review. If anything this is exactly what happened, all based on facts and what happened. And denying there was ever a phone call won’t change that. False would be if I was lying, but I’m not. It’s interesting that he/she is saying this, when in fact they still wanted me to come in if I was going to change my review. Obviously I’m not a patient, hence why I was calling for a quote. I do highly encourage to call if you want a quote. This isn’t a reason to not call. It’s just a review of an experience I had with them, that is all. I do, however, believe that the way they are responding to a negative review is highly unprofessional and is being taken very personal. I hope you have a great day Sir/Ma’am.

This place is a scam! I took my 2 daughters in for their yearly exam but I was a few weeks early so the receptionist let me know the insurance would not cover an eye exam until it had been a full year since my last visit and she said she would go back and check to see if my insurance could be billed. She comes back from talking to the doctor and says they can do an exam but it wouldn’t be a full exam so I proceeded to ask her for my clarification will they be getting a new prescription if I did the exam and she said “YES” but once the exam was over she told me one thing and the other receptionist told me it was the same prescription so I paid $50 copay for the same prescription we already had so I demanded a refund because I was not provided the service that I was told I would receive! I waited outside for the lady to come back to the door because they make you wait outside the door because they keep the door locked I waited for her to come back and she left me there waiting for a few minutes and not to mention there was an elderly man who was picking up his glasses at the same time that my appointment started still waiting outside in the hot sun because they didn’t give him his correct glasses. They don’t even have the decency to let an elderly man come in while he waits they had him waiting out for over 30 mins in the hot Texas sun. I would not recommend anyone come here all they care about is making a quick buck and not the quality of their work or customer service.

Dr Lacy is a great eye doctor. This place is honest on how they do business. I highly recommend this place to everyone of need. Thanks Dr. Lacy!!!!

This location was clean and it had friendly empty. Totally recommend this location.

Doctor and staff were very friendly and professional. I was able to get in for a same day appointment. I have recommended 24/7 Vision & EYE CARE to all my family and friends.

Came in today at 24/7 eye doctor had a great time very well experience with the doctor took care of my knees excellent and we will be coming bac

Doc made my 12 yr old son a 5 star review. absolutely not. Ill have my review uploaded shortly. Never seen such an unprofessional place with rude staff

Staff was very helpful and profesional. Doctor was very nice and was involved in every step of my appointment. Very clean and sanitized all equipment before use I highly recommend this place!

They are nice people. I recommend people to come to the clinic. I enjoy coming to the clinic .

Great doctor great service in and out no waiting time!! Bless this Doctor. Recomendable a todo habla hispana.

Place is great, dr. lacy is wonderful! super patient and caring place is clean! love it here! highly recommend

Had a great visit everything was fast and friendly! Thank you for the great experience.

Great experience. Fast, friendly and professional. Saw my 3 kids at a last minute, same day appointment.

Fast and friendly service. I was able to get an eye exam for my kids but the frames they have. Medicade will not pay for them. So no glasses for us. Other than that its okay i guess.

Doctor worked with me and great process! Quick and effective! Always do a great job! Recommend to everyone!

Very satisfied with their service I was able to see doctor Lacey and get my eyes check in no time, they were very helpful

Great service! I was a couple minutes late to my appointment but the staff was nice and friendly and the doctor was great as well. Will definitely be coming again and bringing my kids!

They are fast and COVID-19 safe and clean Dr.Lacy explained everything well for my daughter to understand.

Dr. Lacey was amazing and Esperanza was very helpful, friendly, and walked me through the process thoroughly…. I felt so comfortable and Right at home

I used to be customer. This place tries to take every little penny they can get. Very expensive, and management is very rude. But they do offer ten percent off for a 5 star rating on google reviews! Lol Don’t fall for the 4.8 rating, this place is a 2.7 !

I don’t have anything wrong with my eye but they were really nice people. I recommend this

Quick fast visit, staff was very professional and helpful. I would recommend this facility for your eye exam for sure.

Had a great experience, very clean and really felt like me and my children were in good hands

Got the appointment same day. Esperanza was great, very helpful. Dr. Lacy is as sweet as apple pie. He said that hell take care of me.

The service was great!! Really recommend!

Great customer service. Very respectful staff. I was helped in a fast timely manner. Got everything I needed in and out. Highly recommend. Thank you!

Dr. Lacy was very nice and helpful had updated technology and he was very good with it. Coming back next year.

My service with Dr. Lacy was the best experience that Ive with any other eye doctor. I enjoyed my visit!!👍

Perfect place to get your eyes checked, super nice doctor!! 10 out of 10 recomend!

Dr Lacy he was so kind an generously that i will recommend to everyone to come by.

The doctor is very rude, they just want to get your money, there are places where it is cheaper and with better customer service, I do not recommend it

Great service good customer service great glasses.... Wonderful place to take your kids for glasses...

My son has his first eye exam ! Great service I recommend this place!

Went to 24/7 as a new patient and the service I received was great. The staff and doctor were timely and polite. I will be using their services again!

The experience was very good i am very satisfied with the doctor and staff here i am happy about everything here this is number 1 24-7 eyes place the experience was fantastic always

I love dr LACY services and i will be comi g back.

Fast and easy! The girls at the front desk were very helpful

Great service! Very patient with me while I shopped for frames! Doctor is very kind and attentive.

Great place. Very patient and explains with detail.

Definitely enjoyed our visit with this office. The front desk clerk was awesome ! The doctor was the best he had great patience with my kiddos and answered all my questions. Would definitely recommended to families and individuals !

The absolute worst experience ever. We were rushed in making a choice and then we were not explained full details at all. It was a late appointment and i felt like they just wanted to get out of there. There was a mix up on my sons contacts and they were so rude and were unwilling to help resolve the situation. Rather was charged a restocking fee of 75% on top of the glasses not being ready either for who knows how long. I will never use or refer anyone to use this office ever again. #worstexperienceever#rudeunprofessional

Dr had a great attitude and was very positive which made the visit very comfortable. The staff at the front desk was very helpful and nice...2 thumbs up and a few fingers!

Friendly staff, reasonable prices and variety of brands of glasses

Very good doctor. And nice clinic.

Working with dr lacy is very good he gets the job done !!!

Have 3 kids was very easy and great with children!! Will be back

Dr. Lacey is the best. Great service

My experience was great i will come back thank you for everything.

My mother went a few weeks ago to take my little sister for an appointment. To whomever was in charge the Dr. was incredibly rude, he berated and attempted to humiliate my mother. Apparently from what I read and what his employees say it happens all the time. She has found a better place where she and other are properly cared for. I also see the rest of the reviews where they are trying to deny these accusations. These are NO lies and are in fact true. Go somewhere where you will be respected and treated with care. Also to the employees, I sure hope you arent treated like that as well, there are plenty of places where you can work.

I like coming to this office. The doctor is very nice and informative!

It smells amazing!! The doctor was cool!

If I could I would give 0 stars. PLEASE READ REVIEWS BEFORE CONDUCTING BUSINESS WITH THIS PLACE!!! They are discriminating against a child with a disability. I called and asked if they took my sons insurance and they said yes and their website shows they take his insurance. I asked if they saw children my sons age and they said yes. As soon as I mentioned that he had a disability, they immediately said they could not see him and that I would need to take him elsewhere. I asked why is that if my son has two eyes just like everyone else and I felt they were being discriminatory and the guy said they were not but could not give me a good explanation about why they couldnt see him. He then tells me to hold on and then hangs up on me. I called back and then he tells me that he spoke to the office manager and she said they didnt take the insurance. Arent the employees supposed to know what insurance they take?? It is literally posted on their website. I have since filed a complaint with the Americans with Disabilities organization and the BBB. I want people to know what kind of operation this place is running.

Doctor very good and exelent work on my vision thank you Doctor Lacy.

Great Dr and i higjly reccomend this place!!!

Before I share a review: Lets see ifManagement resolves my issue (2nd year in a row with issues) in the 72 hours given for a call back. To be continued .........Edit: Doctor called me and gave me BS about picking out another frame. My sons were broke in transit Next day front desk girl calls and say they were ready for pickup (strange) Due to my work schedule I was unable to pick up so I send grandma. Well even longer story short they were NOT the frames we picked out originally, they dont fit his face!!!! $75 out of pocket for trash! My autistic son sad without glasses!

Great customer service. Really nice staff!

If there was an option for zero star I would give them that. They are an scam as a clinic. The doctor might have a lot of degree but he’s malpractice by giving his patients a glasses prescription without need them. Then the reception lady is really pushy to give them a 5star review WHILE you wait to be seeing. DO NOT RELAY ON THE REVIEWS BECAUSE THEY PRACTICALLY MAKE THE REVIEWS FOR THEMSELVES!!! Do not go to this place they scam you in a way where they make you feel that everything is ok!

Great staff; the Dr. is very thorough and patient! I will be back!!

Made an appointment over the phone, provided insurance info and asked if as a new patient there were any forms I could fill online prior to my appointment since I was coming in on my lunch break…I was told no, I could do in office should take 5mins. Came to appointment 5 mins before, and while I waited they were calling my insurance to verify. As I waited, I could hear the hold music from my insurance waiting for an agent smh. I asked how long it would be, again I had previously asked if this could be done within my lunch. Office staff told me it’d be longer because they needed to verify my fitting fee. You’d think by providing info over the phone they’d check before you get there. Nope, apparently depending on the time you make your appointment info may or may not be accurate. They offered to reschedule. No thanks, I’d rather drive to my previous provider. I recently moved to the area and figured it’d be convenient to have a location closer to me but I’d rather waste gas than time.Edit** ALL requested info was provided. Your office staff even said “we have ALL your info, just need to verify fitting fee so we can charge your the correct amount” and thank you will have a GREAT day not giving you my or my family’s business.

They have nice glasses to pick from. Also gave me a good discount for all my kids. I read the negative reviews and it made me iffy to come but Im glad I came. These negative reviews dont seem true at all.

We all loved it here! Took care of my kids prescriptions and was really fast to help us out! I really recommend it here!!

Great! My son got his new pair of glasses

I am not a patient, my daughter is. We had trouble with her contacts and made several calls to get help. We were told to get eye drops and given a price that was twice the price of Walgreens. Finally after a month, we were told to come in only to be charged $75. We will never return and dont recommend them.

First time here. I will definitely come back. They took there time with my son. There great

Great customer service! They were patient and did all they could to make sure my daughter was taken care of and received what she needed.

Dr Lacy and staff are awesome!!! Great services and I will be referring more people and family here. Thanks to this place

This place was awesome they helped me out with my sons prescription. And they helped with my insurance as well. I recommend 10/10 😊

Great office! I love this office and will always return!💕

Great experience with Dr. lacy. He is the best eye doc in Dallad that i know of. Come check him and his staff out. Goid pricing on glasses.

I liked the service they are so nice and energetic and polite

Great service and kids happy to get new glasses!!

It was great. didnt take much time and the staff is nice

I like my glasses it’s a good pair

Front desk agent was amazing. The choice if glasses are amazing

Great eye clinic my daughter got some nice glasses n they get you in and out .perfect office

I liked the doctor & staff they were great! They also have affordable prices.

The office was great and the workers was great with us. Cant complain one bit!

Doctor doesn’t know how to talk to people. If it wasn’t for my health being in his hands I would’ve outright called him a d*ck. I’m sure he will have a reason why I’m in the wrong, judging from his replies to other reviews. Front desk ladies are nice. Got in and out quick.

I appreciate how Dr. Lacy fit in my appointment the day of when I called last minute. I was pleasantly surprised when he called back after a missed call. He was very professional and easy to talk to. He explained everything in detail when I asked countless questions about the contact fitting process, quality of contact lenses, and pricing.

Great service, they worked with our prices and were very patient helping us decide which glasses fit our budget.

This was my first time visiting this office and I had a overall great experience! The staff was friendly and the doctor was great! I also found some nice glasses! Would highly recommend!

Great customer service from both ladies even the doctor was on point. Thank you all

The are awesome. We are a return patient.

Dr. Lacy was excellent. Very patient and business oriented. Clean environment with the latest eye technology. Thank you.

Dr Lacy is a great eye care dr. His staff is amazing and they have your insurance information together when you come in. I will be bringing in my family and friends. THIS PLACE HAVE OUR BUSINESS GOR LIFE. THANKS DR. Lacy .

So at the time of my visit it turns out that I overpaid and now that I am calling the vision center back in regards to this overpayment they have never seen me before the person who got on the phone and talk to me stated that he was not a doctor but he was a person who did my eye exam the only gentleman that was in the office that day! Shady place And supposedly is looking up my information they couldn’t find me in the system but yet I did this Google review on them before I left the office because they asked me to.. I did delete the good that I had wrote about this clinic and just stated facts right now.

Great hospitality!! Great staff really nice and dr really friendly to the kids had a great experience!