To get me to write a review takes an extra level of excellence and this team truly deserves it. From the minute you enter, you can sense a truly healthy and happy culture. It’s friendly and open and totally customer-centric. Dr Gonzalez does not rush and takes time to explain the structure of the eye and how it functions. Tom, who handles all the frame selections and customer service is just brilliant. He has been in the industry so long that he is able to make a gut level assessment of what frame will suit your profile and he just gets it so perfectly right. I felt seen as a client and really valued. Cannot recommend this team enough.

I was very impressed with the service. I was a walk in customer and was seen within 5 minutes. The Dr answered all my questions and helped me decide what glasses would be best for me. The helpful young lady who was the office manager helped me pick out my frames and showed me a lot of different styles helping me with her opinion. I didn’t feel rushed or pressured and walked away completely satisfied with my experience and purchase.

I have been going to Eye Pieces for several years now. Dr. Nguyen and Dr. Gonzalez are top notch professionals and very personable. The staff is wonderful. I mostly see Dr. Nguyen and work with Tom, but have always had great experiences no matter who is assisting me. My daughter, sister and brother-in-law are clients, too! Their selection of frames cannot be beat in quality and uniqueness. I cannot say enough good things.

Very friendly staff and Dr Chris was great. Excellent care and they explained everything very well along the way.

I was having eye pain this morning Thank God I was seen today last minute appointment, from the time I was walking in one of the staff members was very helpful. Dr. Darlek took his time to exam me and explain everything in detail. All staff were friendly, courteous and professional.

This was my first time there for an eye exam and glasses purchase. I laughed with the staff like they were family. Phenomenal experience!!! I had always purchased glasses from visionworks and let me tell you…I feel like I was robbed all those years! I spent less for the first time and stayed well within my budget! I will be back!!! Thank you to all the staff because they all rocked!!!

I was experiencing eye problems and wanted to be seen right away. I called the office first thing in the morning. The receptionist said they were fully booked but she would talk to the doctor about my symptoms. When the receptionist returned to my call, she said they would squeeze me in that day. All of the staff was extremely friendly, helpful, and knowledgeable. I was so thankful. I appreciated their expertise and willingness to accommodate my situation.

Wonderful people, from when you walk in, being greeted [by name] by Alyssa, to Cris, being such a doll with my mom, & lastly, Dr Gonzales, has the patience to explain to my mother, in her language (Spanish). Thank you all for making us feel like family.

Dr. Jaime Gonzalez and his staff at Eye Pieces are AMAZING!! The staff was professional and courteous. They were also efficient and detail oriented in product knowledge and offered additional services. Eye Pieces was immaculate and practiced good hygiene when dealing with customers and the eye frames. Dr. Gonzalez definitely raised the bar and went above and beyond any other optometrist that I have seen. He explains what he is doing during your exam and why he is doing it. He actually listens to your concerns and alleviates any worries that you may have. The staff member who assists with your frames (sorry, not good with names) was top notch as well! The first pair of frames that he chose for me, were the ones that I ended up purchasing! He humored me with at least twenty other frames, but he knew best! The other gentleman that did my initial intake made me feel like I was at home. He was very personable while he did his exams with ease and accuracy! Thank you so much for making this a wonderful experience! It was worth driving an hour away!!

Super friendly staff and went so fast! I was done in about 20 mins!

I would recommend them to everyone. They are very friendly, clean, informative, and understanding.

I have been going to Eye Pieces over 4 years. They are always professional, knowledgeable, and welcoming.They also have a great designer selection. I highly recommend any of the doctors in the facility.

Was my first time here and I have to say the staff was really nice and they had a great attitude which speaks well about their customer service. Th person doing the imaging on my eyes was genuinely nice and friendly and knew what he was doing. The doctor (Chris) was attentive and described the procedures he was doing to check my eyes as well as their outcomes. Definitely will be back.

AMAZING, FABULOUS AND SUPERIOR Customer Service!! The first moment I walked in, Alyssa greeted me and made me welcome. Chris assisted me next with prep work before the eye exam and Dr. Chiranand was very caring during the exam and answered all my questions. Alyssa assured me finding the perfect frame and I left there extremely happy. I truly have not received great service like this ever. Thank you, thank you, thank you!!

Everyone is super nice! Chris and Alyssa made me feel right at home! Easy, enjoyable and fast experience.

Staff is kind and helpful, respond quickly via text or phone, and make the process super easy. Ive had experiences in the past where if feels like I have to go in for half a dozen appointments just to receive contacts, and that wasnt my experience here at all. I would definitely recommend Eye Pieces Dallas.

I just moved to Dallas a month ago and chose to come to this location. It was definitely an great customer experience as soon as I walked in the door. The staff has amazing personalities with excellent customer service. Great collection of eyewear to choose from. I’ll definitely be returning.

Extremely friendly staff and doctor was also very pleasant. Dr Gonzales explained everything thoroughly and gave me a plan to cure my dry eyes!

Each time I go to Eye Pieces my experience is great. The staff is really kind and the process is quick.I really thoroughly enjoy coming here and recommend it to anyone including my friends and family in the area!

Great, fast and friendly service! Have been going there a few years already and always great.

Excellent service, friendly staff! 👏

My wife and I have been going here for YEARS. Wonderful staff using latest equipment. The doctors are amazing. The selection of frames is simply the best of the best. Many of them are quite pricey, but for something you are wearing on your face every day, why would you spare the expense? Two thumbs up. We hope to continue seeing them for years to come!

Very friendly and nice selection of designer frames. Also had an exam and the eye doctor was great too

Awesome staff. Loved them!

My husband and I have been coming to eye pieces for four years. Weve always had a great experience. The staff is great, their process is very efficient and we always feel we receive great care from them. I would definitely recommend them.

My experience at Eye Pieces Dallas was amazing! The doctor is very professional and kind. It was my first time wearing contact lenses and he was very patient with me while he was teaching me how to put them on and take them out of my eyes. Their office staff is great too, they were very helpful.

Amazing service. Everyone was super nice and welcoming

I go to this location for my normal check ups and have always had wonderful service. Today specifically, I needed an emergency visit and Jill fit me in right way (even called me as spots opened up). By far the best service and they always do their best to make it affordable.

I had a wonderful customer experience at Eye Pieces today and had to share! When I walked in I was pressed for time and not in a great mood. By the time I walked out not only could I see MUCH better with my new contact prescription, but I learned about intermittent fasting, glaucoma, my insurance coverage, eyeglasses that were the right shape for my face, and overall I left thinking wow this is a top-notch eye practice! I have been a happy customer for about 8 years.

My experience with team Eye Pieces is nothing shorter than AWESOME!!! The staff is very friendly, knowledgeable and professional. The doctors are very thorough and in the know. I look forward to getting a pair for f the high end frames that are sold their!!

Amazing customer service! I felt so welcome and I really learned a lot about my eyes! Very informative and answered all of my questions.Great doctors, great associates! Love it

I’ve been a patient for the last 10 years plus. Everyone has always been very caring and courteous. Hats off to the entire staff what an excellent job as always.

The experience was amazing, the staff was very professional, and hands on. Shout out to the entire staff for exemplary service, and Chris being by far the best “optometrist” I’ve encountered.Thanks in advance🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾

Excellent customer service! I will definitely be back. Staff were well informed and every friendly.

Number one spot. Excellent service I recommend if you visiting or living in Dallas to visit Eye Pieces!

Me and my partner had appointments in the morning, pre filled our paperwork out on line and we were in and out in like 30 minutes. We worked with dr Chris, he was polite, professional and thorough. I hope to work with him for my next prescription.

Quick and thorough eye exam. Got a new prescription and was on my way. I recommend Eye Pieces.

Eye Pieces Dallas has friendly staff. Right now, they are taking covid precautions seriously and have made the eye examination as social distancing friendly as possible. Would recommend.

Love them!! Dr. Nguwen has been able to fit my difficult and always changing contact prescription when other Drs told me it couldnt be achieved. For frames, Tom knows what will look and feel great. He has the latest frames you cant get elsewhere in town! They have an amazing support staff. Always friendly and helpful. And they are taking very careful precautions during COVID.

1st time going here. Nice staff, very professional.Took the time to make sure my eye exam and prescription was exactly what I needed.

Great place friendly staff highly recommended

Friendly, quick, and easy. 5 stars.

Another great experience. I truly appreciate how thoughtful and thorough you the entire staff is. They are prompt and I always find some great lenses. Highly recommend.

Ive seen both Dr. Nguyen and Dr. Gonzalez and they are amazing. They make you feel super comfortable and they explain what is going on with your eyes/vision in a great way! the west village is in a prime location close to downtown but the office itself never gets that busy! I can usually go over my lunch break and be back to the office in time. If youre looking for good optometrist near downtown, I would highly recommend these two!

The Asian doctor is cold. Does not ask enough questions to really gauge the issue. I walked in with a very painful eye condition but walked out in pain and disappointed $90.00 for a visit later. I felt like she was in a hurry.Nothing I didnt know from YouTube on how to take care of a Chalazion.The front desk girl that was in the checkout was very nice, friendly, caring and helpful. Also one of the guys was African American very caring and helpful.All the things the doctor should have been.

The staff is very welcoming. Alyssa, Kait and Chris all made the experience enjoyable and very quick. I was in and out in less than 45 minutes!

This was one of the best experiences I’ve had at an optometrist! Super smooth and the office seemed very organized. I really enjoyed working with Dr. Nguyen who was very thorough and efficient as well as kind. I also thought that the gentleman helping her with the pre-exam testing was super efficient and so nice! Thanks to Jill for helping me pick glasses as I’m kind of picky but she was super patient. They were also upfront about the costs of everything and worked with my insurances very easily.

Intelligent, friendly and helpful. Awesome place 👍

Amazing staff! Very professional!

Went for a typical eye exam for an updated prescription. When I went I was very clear that I did not want any additional services (such as retina scan) that would be charged outside of/not covered by my insurance. Denied retina scan for this reason as it was an extra $35 and I was only interested in paying the $10 copay for my yearly exam. The actual exam was fine and I had no issues. Receptionist checked me out afterwards and I paid the $10 copay for my exam and left. About an hour later, I received a call from the receptionist saying she forgot to let me know that the contact fitting wouldnt be included in my insurance and I now needed to pay an additional $95 over the phone. I found this to be deceptive given that I wasnt even told about it when I went and repeatedly said I did not want any additional services outside of my $10 copay. She told me even though it was THEIR mistake I still had to pay the $95 even though the service was performed without my permission or notifying me about the charge beforehand (again, they admitted it was their mistake and demanded payment anyways). I never would have gone if it was going to cost over $100, and I think its extremely deceptive that these people are sucking money out of you an hour after you leave when everyone is struggling right now because of COVID. Will not be returning.

First Time with Eye Pieces - Great ExperienceStaff was very Polite very Welcoming, they go above and beyond-Atmosphere Very Clean, Organized, the appropriate PPE measures met doing Amid Pandemic-Dr.Nguyen very Patient, Kind, shows Compassion Pleasant, Sympathize, comforting, Informative of every procedure given.very Professional-Dr.Nguyen Male Assistant was just Amazing very welcoming and Informative of every Test given Prior to testingȚhank you all for a Great Experience

All of the employees were very friendly and nice!

Everyone was super nice and friendly from the staff to Tom the eyewear specialist! Dr.Gonzalez made sure that I was aware of every step he was taking as well as thoroughly explaining things to me that I did not understand. He also made sure I was able to see the difference in my vision from last year and this year which is something I really appreciate! I will definitely be going back again for another exam.

Eye Pieces is a great place! The staff members are always friendly and helpful. Both Drs Gonzalez and Nguyen take the time to explain every tests and they patiently answer any questions you may have.

I’ve been coming here for a few years & have always had a pleasant experience. Dr. Gonzales is always great at describing the procedures he’s doing and what the exams are for. Tom is also very helpful in picking out frames. I’ve always had a difficult time picking out new frames, & he made it so easy by choosing frames that really fit my style. The front desk staff is also very nice and great at their job. I highly recommend Eye Pieces.

Great spot overall. The staff is on time, professional, and friendly. You always leave here with a smile!

Super helpful and welcoming staff. They patiently answered all of my questions leading up to and during the visit. Dr. Hoa Nguyen was so friendly and positive and took the time to explain all details throughout my exam.

I’ve been going here for 3 years now. Dr. Alexander is thorough and does a great job explaining everything that is taking place. She is patient and welcomes any questions that I may have. The front desk always greets me with a smile. Highly recommend.

I have been coming to see Dr. Nguyen for a few years now and have always had great experiences. The staff are friendly and helpful, the process is smooth and generally quick, and Dr. Nguyen really seems to love what she does which is refreshing to see as a patient.

Chris, Jill and Dr. Hoa were all so friendly and helpful! I had a great first visit and had all my questions answered and more. I appreciate their thoughtfulness for patients.

I have been going to Eye Pieces for a couple of years now. They have the best unique selections, their customer service is superb and the doctors are top notch. I have worked with Tom mostly and he goes above and beyond to ensure customer satisfaction. I had issues with my latest prescription but he sent them back and worked with me until they were right. I moved back to Phoenix but I go back to Dallas for all my eye needs. Great place!!!

I have no problem reviewing this team of professionals at Eye Pieces. I have been going to Eye Pieces for several years now and never dread my appointment. Dr. Nguyen and Jill (front desk) are the individuals I usually talk with and they both are ever so polite and gracious. Dr. Nguyen is very thorough and takes time to answer questions that one might have. I highly recommend Eye Pieces without hesitation. Oh, and their selection of designer eye wear is top notch!

I love eye pieces! Never a long wait to see the doctor. Both Dr. Nguyen and Dr. Gonzalez are absolutely wonderful, I’ve seen both. I take my daughter to get her eyes checked here too and both have been great with her for the past couple of years (she’s 9 now). They have a beautiful office in a great spot!

Wonderful!!!! I have been coming here now 3 maybe 4 years and am very satisfied. Both of the Dr.s are kind caring and professional. The staff is impeccable. Their choices in frames are more than I have encountered elsewhere. Always up to date with the latest styles. Tom is very good at advising you what looks good for the shape of your face. I always get many compliments on my glasses. I am going to miss this practice as I am moving to Tampa next week...feel like i am leaving family behind.

Love this place! I’ve bought several glasses from Tom and loved every pair! Tom and everyone in the office are extremely friendly and helpful. Dr. Nguyen is knowledgeable and fun. First time I ever enjoyed going to the eye doctor. :)

Love Eye Pieces and have been going here ever since moving to Dallas 8 years ago - the staff and doctors are so helpful, attentive, and respectful of the patients time. I am always able to be in and out during the lunch hour with time to spare. Would definitely recommend for anyone looking for an eye doctor in Dallas.

Eye Pieces is THE place to go for eye care and frames. The staff is kind and made me feel welcome. Dr. Gonzalez is a wonderful doctor, he is great at explaining eye health and is so patient with questions. Thank you for a great visit!

Dr. Gonzalez was excellent, and all of the staff was super professional and helpful. Felt welcomed from the first minute I walked in the door. Needed a special prescription for a specific sporting requirement different than my standard correction and Dr. Gonzalez took the time to get it right!

I recently relocated to Dallas and needed an eye exam.Today I had my first appointment at this location with Dr. Alexander and I was very pleased with her. Everyone was so nice and greeted me upon arrival. Tom took the time to help me pick out a great pair of glasses. Highly recommended!

I had a great experience seeing Dr. Alexander, she gave me a very thorough exam, I feel confident in my eye heath now and the contacts she put me in are great. Everyone there was really helpful and friendly in the front. Highly recommend.

Wonderful. Front staff always friendly. Knowledgeable and proactive about insurance. Dr Nguyen is lovely and knowledgeable. Beautiful assortment of glasses too!

I’ve never been to a optometrist’s office like this before. Eye Pieces is located in Oak Lawn/West Village off of McKinney so I knew before going there it would be upscale. The office is very clean, bright, spacious and modern looking. It’s somehow designed for the patient to flow effortlessly from reception to examinations to fitting and back again to check out. The folks greeting me couldn’t have been friendlier or nicer. Dr. Alexander was great and the whole experience positive.There were two minor things that werent so great. The first is the location. The address is 3699 McKinney #321 but to get there I had to take a little walk up a small side street, Thomson St., and I finally found it right next to Malai Kitchen, which is hard to miss. When I couldn’t find the office on McKinney I called Eye Pieces and a friendly helpful woman gave me directions. Part of their concierge service. :-)The other not so great thing was price. Looking at all the high end stores nearby I’d guess their average patient would have no problem with that. I’m just a stingy so-and-so.Definitely recommended though.

Love the doctors and staff here. Everyone is so friendly and I never feel pressured to buy, even though I always do! They have such a great selection to switch up the look/style of my frames every year!

The staff was courteous and professional. Everyone was good about explaining what was about to be done and why.Dr Gonzalez has great chair side manner and was efficient in his exam. I felt like he took the time to ask pertinent questions beyond that of just looking at test numbers.At no point did anyone try to up sell or steer me towards questionable charge.I highly recommend this business.

Great customer service. Go above and beyond and take the time to make sure you are satisfied.

One of the most thorough Optometrists I have ever met. Dr. Hoa Nguyen takes her time with her patients and explains what she is doing and why she is doing it. Their staff is extremely kind, welcoming, and well trained. You wont find a better optometry clinic for eye care.

Wonderful experience yet again!In this time of uncertainty my reorder of contacts was as smooth as ever.

Dr. Nguyen is the best eye doctor Ive ever been to. The staff at Eye Pieces are incredibly helpful and knowledgeable, too. They really seem to do a great job with employee satisfaction as theyve had the same awesome employees for years. Its really nice when I come in there once a year and they still remember me.Only took one star off because its a little bit pricey here, but thats what you pay for for this kind of great service.

Always a thorough visit with Dr. Gonzalez. He explains everything and has great relationship with patients. Front staff is very attentive too

Since the moment I arrived to the moment I exited, the entire staff was extremely friendly and helpful. Any doubt I had, the staff was quick and eager to help me out. Dr. Gonzalez is amazing at what he does! He explained every detail and step. Great place and worth every penny!

I had a great experience! The office staff is kind and welcoming and the doctor is extremely knowledgeable and easily answered all of my questions.

This is my all-time favorite glasses shop. Their selection is incredibly interesting and unique, and the staff cannot be beat (theyre great with everything from helping you find frames to making adjustments). Tom Barrett is especially awesome. He told us they dont typically re-stock frames once they sell so clients can walk out the door confident they have something truly unique. Love that!

I always have a pleasant experience at Eye Pieces. The staff are friendly. Clean environment. Dr. Nguyen is the best!! She explains everything and is super friendly. I will continue to come here for my eye care needs. Thank you!

I went into the store to get my sunglasses fixed that I stepped on. Alyssa was so nice and fixed them in two seconds. They looked better and fit my face better than when I purchased them brand new. 10/10 recommend this store. Thanks Alyssa!!

Eye Pieces was great. The staff was very friendly and helpful. Dr Nguyen was friendly, professional, and thorough. She genuinely cared and didnt rush. I love that I was NOT treated as just another number. Ive FINALLY found an Eye Dr. I feel comfortable with and trust.

This was my very first time in my 50 years of living needing glasses and needing them in a kind of emergency situation. I had no idea of where to go and who to see. So I jumped on Google and low and behold I was drawn to Eye Pieces and I am so glad I was. This is a very nice establishment, with a very friendly staff that make you feel really comfortable as you are walking in the door. They have a nice selection of eye wear. A little pricey for me, but non the less very nice. Tom is very knowledgeable on how to fit you for frames and Dr.Alexander took her time and explained to me what was wrong with my site.

My wife and I have had our eyes checked with Dr. Nguyen for quite a few years now. She is a wonderful doctor - very fun and positive while providing a very professional eye exam service using modern high tech equipment. We are extremely pleased with our eye care and highly recommend her! In addition, Tom provides excellent service and helps us select the very best in eyewear, with a very good sense of style. I also want to mention the entire staff are excellent.

I had the best eye exam ! The service was excellent and I loved how thorough the doctors were with me, walking me through every detail. I loved all the smiling faces and the great service :)

I’ve been coming to Eye Pieces for the last several years. I am always able to get an appointment at a convenient time for my schedule and the wait times once I am in the office are very reasonable. They take good care of me while I am there and explain all the procedures thoroughly.

Dr. Gonzalez performs perhaps the most thorough eye exams I’ve ever had and takes the time to answer questions about the procedures he recommends. I’ve had punctual occlusion (or punctual plugs) done last year for dry eyes and will be getting the LipiFlow treatment this year, which are what I’d consider “invasive” procedures that I would not have been comfortable undergoing without Dr. Gonzalez’s patience in answering my questions.Do pay attention to what the front desk quotes when you check out and make sure they run the claims through your vision insurance, which I’ve reminded them to do on several occasions.

Excellent care! Extremely professional and thorough. I highly recommend Dr. Gonzales and Dr. Nuygen.

Everyone on staff was amazing! I called for an appointment and they were able to get me in that same day. My right eye had been bothering me for a few days and they were able to able to get to the root of the issue and provide immediate relief! So glad I chose to come here!

Tom Chris Jill Dr Gonzalez Kait all amazing in team effort . They set the bar the highest. And the glasses are dope

I love this place!!!! Dr. Gonzalez and his team are so thoughtful and dedicated to their patients. They have state of the art equipment and wonderful customer care. Aside from his excellent clinical knowledge, I was impressed with how generous and compassionate they are. Having searched for a doctor to help me, he answered my prayers by taking the time to discuss my options and taking care of me when I didnt have the means or the answers.

MOST EXCELLENT! JILL FOLEY IS TRULY AMAZING SHE WILL GUIDE YOU THROUGH THE PROCESS OF SELECTING TRIGHT LOOK. DR. NGUYEN IS EXTREMELY CARING AND PERSONABLE. SHE USES CUTTING EDGE TECHNOLOGY TO ITS FULLEST TO CARE FOR YOU. THANK YOU BOTH SO VERY MUCH.

Never fails! These guys go above and beyond to make us feel great at our eye appointments! Very thorough exam and great customer service!Thank you Eye Pieces!

There are so many good things about this place. Everyone is welcoming and knowledgeable. The doctors take time to explain everything and make sure I understand. Tom is the best at finding me frames that fit and look great on me. He has gone out of his way many times to help me. Eye Pieces is located a few blocks from me so its easy to drop in to have my glasses adjusted if I need it. I cant recommend this business enough.

Been seeing Dr. Gonzalez for 3 years now, and have nothing but positive things to say about him and his practice. You can tell he enjoys what he does and is very knowledgeable. No this isnt the cheapest place in town, but you get what you pay for and you will definitely receive high-quality service here.

Ive been going to Eye Pieces for about 3 years for contacts and glasses. Last year, I made the switch to progressive lens. Dr. Nguyens is very detailed, patient and always has a smile and the same goes for her staff, too.Everyone goes the extra mile and the follow-up is also particularly good. Ive recommended Eye Pieces to others and all have been pleased.

An excellent experience from start to finish. Dr. Nguyen was very patient and answered all my questions in detail as we went through all the options for glasses and multi-focal contacts. The entire staff was friendly, courteous, and professional. Anyone looking for a great place to go for eye care should come here. Five Star Service!