Looking for anything BBQ related? LOOK HERE! Looking for new hand tools, power tools, cables, chains, hoses, lawn and garden stuff??? LOOK HERE! Looking for the help you cant find at Big Orange and Big Blue Hardware??? LOOK HERE! This is the kind of hardware and supply store that supports their local community and serves them with professional staff and products. Treat yourself and visit Stones first for a ☆☆☆☆☆ shopping experience.
Unlike any other experience I’ve had at an Ace hardware store. Tracy greeted me up front, walked me back to the item I needed, and walked me to the register to check me out. 1st class service! Thanks Mr. Stone for still believing in customer service and paying to get the right people in your store to take care of your customers! #impressed
Staff was friendly and very happy to help. Pleasant experience!
My partner and I went there yesterday to get some items and the people were so awesome that helped us. It was wonderful to go into a store and get awesome service. One lady even carried some of my items to the register so we didn’t have to carry them around the store. We will definitely go back to shop with them. The store was very clean and stocked well.
I have always had great service at this store. There are many, helpful, knowledgeable and very friendly people to assist any needs. I love supporting local shops like this.
I needed a garden tool handle . this store was the only one out 7 ACE stores that had it in stock. So i was force to drive there (38mn in trafic). This was one of those moments in life where you thank god for sending you here. This place was clean, very organize, and plenty of product on the shelf. Customer service was very good . the ace stores i visit have very friendly Employees. If this is something you valued you now know where shop.
Friendly staff very knowledgeable fast and efficient service
Always have a friendly helping hand.Very good customer service.
The most helpful lady in the world is right here, got snake, lizard & iguana repellant all in ONE. wish I caught her name, big shout out for ur help today!!! THANKS
Had the items I needed, and bought a gas can that was the same price elsewhere. Rang up 3 dollars more than the shelf price, and was told the machine to print labels is broke and they have not been able to put up correct price labels. False advertising is a deceptive practice and wrong. This is the third time I have had a bad experience in this location and I will not be returning to Stones Ace Hardware to shop or any Ace Hardware at all. Lost a customer of thirty years to Ace over 3 dollars and bad customer service.
What a cool hardware store! They have a musician on Saturdays and a small bar with a free beer. Cant say the big hardware stores would ever do that!
Im new to the neighborhood and Im so glad I found this Ace. The employees were all super friendly and super helpful. I love the music they were playing. I will definitely be going back and using this as my neighborhood hardware store.
Really a great hardware store. Friendly and knowledgeable staff. Helped me find exactly what I needed. Definitely recommend.
Everything is what youd expect. Knowledgeable staff and fair prices. Store is clean and well stocked.
I usually love the customer service I receive at Stone’s but today I left disappointed. I came in looking for an electrical whip and was directed to the aisle. There were 3 of the exact same whips and the tag where they were behind had them priced as $9.99. When I got to the register they rang up $19.99 and I pointed out to the cashier that the tag showed them to be $9.99 and proceeded to show him where I had found them. We both walk to the aisle and I showed where they were and he called over another guy that stated they were not the right ones and wouldn’t honor because they had been “picked over.” I ended up leaving without purchasing anything knowing that they were in the right place but the store missed a price change.
I love this place, really friendly staff and super knowledgable, got the wrong thing and went to exchange it with no issues. My only complain is that I wish it was bigger so I wouldn’t have to go to home depot.
Great store. In my opinion they’re a little too all over you. Called today and Was told they don’t recycle fluorescent bulbs so gonna get all I need done in one go today unfortunately and get my plumbing somewhere else that recycles the bulbs
Always a great place to shop. Even during this time of shortages, they have just about anything you need. Prices often are similar to the big box stores.
Wonderfully helpful staff!! They were kind & personable. Great variety of goods & local shopping! I had a lovely shopping experience & got all I needed thanks to the helpful & knowledgeable staff. I WILL return!
Store is spacious and clean. I have always been greeted immediately when I enter the store. The associates are very friendly and knowledgeable about their products. Today I purchased an Ego trimmer, battery operated. No more electrical extensions to drag around. The entire process probably took about 20 minutes and my items were carried to my car for me. Masks are required and everyone in the store was wearing one. I highly recommend Stones Ace Hardware to everyone.
This place is great. Very helpful employees. Sign up for mailing list. I get coupons in mail for discounts. Some even 20 off 100 purchases.
I love it free beer hll yea 😷🍻🍻
I love this place! The staff r awesome & extremely helpful. The store is bright & clean. Great experiences !
Absolutely wonderful ladies greeted me as I went inSimple problem of a bolt and nut to fix my walker... problem solved $2.25 purchaseStore clean and well stocked with just a mix of anything that you could need and couldn’t find at Home Depot or Lowe’s because nobody ever has any idea what they are doing unless you’re a contractor....For the simple things I have always had better success at Ace Hardware...Thanks Ladies you have made my day....
Friendly, priced about like any other ACE hardware. Very glad to have a new hardware store back in the neighborhood.
Good people, good vibe, one free beer while you shop, eclectic inventory, and located in historic Casa View shopping center with its new landscape design. Ourpart of town is fortunate to have four good hardware stores: 1) Stones, 2) Elliotts, 3) Rooster, and Lakewood Hardware.
Literally the Best Hardware Store around Lake Highlands and Lakewood. Michael and his staff are unbelievable very friendly and extremely helpful. Always look forward to go in there and spend money (hard for me to say that). Support local, you will not be disappointed.
Nice people always find stuff the big chain stores dont carry.
Awesome experience. I wanted to purchase a vacuum food sealer. I had a tough time finding a retailer that could either order the item or who stocked it. I called Stones Ace Hardware (their website indicated that they actually had the brand/model that I wanted in the store). I spoke with a wonderful employee who confirmed that they did indeed have a couple of the model that I wanted in stock. She put one aside for me. I drove over there the following morning and someone had actually placed the item back on the shelf (which turned out to be a very good thing). I noticed that they had a few different models in stock. I asked the sales associate (the same one who had set the item aside for me) if she knew what the differences were in the models. She said that she really did not, but she pulled all of the models off the shelf and set them up so that we could compare the labeling on each box. She was so helpful and I ended up purchasing a little different model than I had originally wanted (at a savings of about $50). Their advertising jingle says that Ace is the place with the helpful hardware folks and I have found that to be a true statemen!
Great customer service!! You are greeted immediately as you enter the store. The owners are the best! I always find what I am looking for every time.
My fav hardware store! Peggy is always the best help for me there
Awesome..service..always. aking of need help..and good staf..thanks
Great customer service. I first went here because of a particular seasoning they had in stock. Employees are awesome...I even had a beer while I was shopping..you cant beat that! Id rather go here then Home Depot or Lowes. Its a nice store. Lots of different seasonings to choose from and taste testing. Ill definitely be a regular there. 👍
Great staff ready to help and make you feel like friends super clean unique selection of items but last 3 visits item I was looking for is not in stock
Great customer service. They were very helpful in helping me swap out an item and graciously delivered it after hours ahead of the holiday weekend.
I came in looking for a post for my fence and the guys were very helpful in helping me find what I needed. I needed 8ft. But of course had to buy the 10ft piece not a problem. The guys were about to cut it when the owner told them they couldn’t cut it for me. I think the worst part of that was that the owner couldn’t even take the time to tell me even though I was standing right there. Nice customer service buddy. I live down the street but I’ll just drive a little extra to Home Depot from now on
The people who work at this store are awesome and so helpful. This is my go to store for specialty items and one of a kind finds!
Fantastic customer service, super friendly staff, and great selection of pretty much anything youd need from grilling to general repair work on just about anything.Definitely pick this Ace Hardware over any Home Depot or Lowes out there.
Haley is the Bomb!! I was desperate because lumber yard that I ordered 30 pieces of lumber from was out of what i needed today! And happened to go into ace and ask if they had... Haley got ahold of owner they ordered from lumber yard and is delivering today for me. This was the first of many many visits from me for now on Ace is my Only Hardware store. THANK YOU GUYS SO VERY VERY MUCH!! GOD BLESS YOU!! *They also Deliver for free*
Love this place. If you like to grill or smoke food, this is the place to come visit. You can shop for a grill or smoker as well as accessories. But thats not all! The best part for me is the seasonings they stock for meat and vegetables. A lot of this stuff CANNOT be found in your usual chain stores. Come browse and see what they have to offer or even sample some of these seasonings. The staff is friendly and will help any way they can. Oh....and have a beer while your there.
Staff is always super helpful and friendly. I go here all the time.
Amazing store.
Always a pleasant experience...
Always have what im looking for and the people are very friendly and helpful
Friendly, knowledgeable, and helpful staff. Always a pleasure when I go in here.
Great service and crazy knowledge.
Nice treats for rats and mice. I hope it works 🐀🐁 and the prices are compatible to other places Ive visited.
The people are super helpful, friendly and knowledgeable. My go to place for gardening and DYI home projects.
Always friendly, they have beer and wine making supplies, all the BBQ stuff you could ever want, and free beer!
Great local hardware store
Great looking store and very nice staff, but its a shame that you cant browse the store and possibly buy multiple items. You see, the minute you enter you have an employee intercept your step and asks what your looking for. They watch and follow you to the point its uncomfortable to shop there. I get it, theyre trying to prevent theft, but I just dont feel welcomed even though your verbally greeted.
Favorite place.. their eagerness to help its a liiiitle annoying sometimes.. they need to learn to differentiate between a true dyi and people that need help. Otherwise its the most fantastic hardware store Ive visited.
The folks here are phenomenal. They will help you with anything very knowledgeable and will make your shopping experience great. I love having a neighborhood hardware store that you can go into know people and trust what they tell you.
I decided to come in and check out the new casa view ace hardware store. I like it. I’m the guy who likes to roam around and spend money on things I don’t necessarily need but I need it when I see it. And I also like supporting my local businesses. These folks are good people. Their employees are very friendly and attentive. Glad to have this store in our neighborhood. Go see them and give your money to the little guy.
I havent been Stone Ace Hardware if I just drove by drove through the parking lot last week so Im not sure
Always willing to help upon entry!
They might not always have the best prices but the customer service is unparalleled. They also have an excellent selection of nuts and bolts. I live around the block from a Lowe’s and I will make the drive here instead. Truly a model hardware store.
What are we working on today? Thats the sound org good customer service. Even if you know where to go, someone will likely walk back with you, just in case you have a question. The younger staff are eager to learn are will probably ask for more detail of how youre going go use whatever you are buying. Its great fun. Love this place.
Never thought I could get excited about visiting a hardware store, but this place was great. They had everything I was looking for and were very knowledgeable. Home depot and lowes are closer to me but I will definitely be driving the 10 extra minutes just to come here again.
Not good but not bad customer service.
Very one there is very helpful and knowledgeable about the project that I was doing. Easy in and out.
Great customer service. Good job guys!
You immediately get a different feel when you walk in this store. Everyone is friendly, and they genuinely try to help you with whatever you need. Its not just the typical look on aisle 6 that you get from other places (if you get any help at all), they will explain the differences in products, they ask questions about your project, and make sure you get the right thing. The place is big, very well organized, you can move around easily. Definitely my new go-to hardware store. And then theres the pub towards the back of the store...
I am very blessed to have found this family store. Michael, is such an Awesome person and goes above and beyond great customer service. His passion for helping others is truly a blessing to all . I told my co workers about his help and they replied dont forget Michael, is an angel.. always helping others.. God Bless this family....🤗🤗
This store is nice, and clean, and the customer service is excellent!I needed a key made for my car and they had all the equipment to make, and program, the key. They did it for a fraction of what it would have cost me, at the dealership, and they got it done for me very quickly and they went out to the car and made sure it was working correctly. Their kindness, and efficiency, is greatly appreciated! I definitely recommend this place!I used to be a faithful Elliotts customer, but I will be taking my business to Stones Ace Hardware from now on!
Great people, great atmosphere! They always have what I need to get those weekened projects completed! 5 Stars all around.
Excellent 💪💪
Was on the hunt for a grill yesterday. Went to another Ace and called several. After speaking to the associate on the phone at Stone’s and after speaking with the owner my husband and I was more than willing to drive out of our way to this store. The pleasant experience began on the phone and continued all the way through to the delivery of our grill. Not only did the owner spend time with us explaining the dynamics of the grill, but he so patiently helped us with all things grilling related (spices, etc). He made us feel like we were the ONLY customers in the store! I was so impressed. Now I’m trying to figure out what else I may need and can get from ACE as I’d like to give this store more of my business. A true gem!
Great family owned place. Service is outstanding.
After Ace Corporate caused some confusion with my online in-store pickup order, Michael Stone put on a master class in customer service which included personally delivering my large-item order to my house. Id encourage anyone to go check them out for a wonderful and genuine family-owned store experience. Bonus points for a funky bluegrass version of Unforgiven playing while I was there.
I cannot say enough wonderful things about Jennifer. I had an employee ruin a brand new pressure washer hose and had to have a replacement this morning. I went to both local big box stores and not only could I not find an employee, they didnt carry what I needed. I have been meaning to go into this Ace, and just havent gotten around to it. That changed this morning and going forward, Im going to do as much business there as possible. Great service and helpful people go a long way in having a successful business. They have the plan down to a T. Thank you so much and I look forward to working with you in the future.
Everything is so clean people are willing to help
I’ve been here a few times and the store is always clean and well organized and the prices are good. The staff and service are fantastic, too. I enjoy that they have a lot of cool stuff that you wouldn’t think to look for in a hardware store.
Went in to get a phone holder for my car and I was greeted by Jennifer. She was so kind and sweet. Very helpful and welcoming as well. The store is organized and so clean. Makes shopping around easy!
Nice Place.
The short: These guys are incredible. And I dont say that about any thing lightly. First of all, the store itself is always clean and well organized. I rarely have trouble finding what Im looking for, but whenever Ive needed to ask (rare, because excellent staff), Im always given a timely [and correct] answer (and I love love love how they greet you when you walk in with things like what are WE working on today? Fabulous.). They have all your regular hardware bases covered, and offer some fun, quirky, and locally sourced register fodder gifts, too! Prices are competitive; cant lie and say I havent snagged a couple stellar deals courtesy of the glory of franchising. A+ team, service. Gotta drop a B- on selection due to oft-out-of-stock staples like sanding pads, and (though I am fully aware to the constraints of both square footage and franchising finance) limited options in some areas. However, I wont dock a star simply because Ive found myself (left no choice or otherwise) the lucky new owner of an ACE brand [insert tool/hardware/thingamajig here] more than a time or two, and not once yet have I said filth-flarn-filth and marched right back to return it.And now for the deep dive. I imagine that there is some corporate structure or guidance involved, but I like to think the evil overlords are rather hands off, so that I can say this next thing. I attribute, aside from the humans themselves and their individual rad-ness, 100% of all the awesome in this store to the owners. Have you met Michael and Jennifer? No? Go say hi. Super Down-to-Earth. Both pleasant, extremely patient, and in my humble who-cares-what-you-think opinion, probably two of the most accommodating store owners Ive met in a long time. Example? Sure! I ordered a sheet of glass from them to fix a window (by the way- only place youll find 60 glass cut without onsite estimate or required install, I can promise you that), which, upon install, cracked and split in two. Turns out it was slightly out of measurement from I gave them. Also turns out they had recently fixed the glass cutter for this very issue. So yes, of course they offered to replace it! Thats just good [and rare] business. Not that amazed? How about when I tell you that by no fault of their own, it took something like 4 or 5 weeks to get it replaced? During which time (not loaded on truck/order not in on time/we have no clue what happened/out of stock, I tell ya we went through it all), not only were they genuinely apologetic and courteous, not only did they make me feel like they honestly wanted to fix the issue, but they even offered solutions to source the window elsewhere if they straight up refunded it. Losing money to make it right. Thats a big deal for a franchise owner. And it leaves a profound impression on this saavy shopper.At the end of the day, its a totally rad, current, and competitive store - right here in our neighborhood. Right where you can see that the owners care about the folks who live right here in the neighborhood, too.*Shut up and take my money!*
After my experience at Stones today I will never be able to step into a big box store again! I grew up in a small town where everyone knew your name and the local hardware store (also an Ace) was one of the friendliest places in town. Stones is that kind of place. I was devastated when I found out that the mower and weed eater I wanted was only online, at the big orange store whose name will not be spoken, or at Ace. I didn’t even know Ace still existed. Luckily I saw that Stones was down the street and thankfully I gave them a try. Long story short, there was a man in an electric wheelchair who was shopping for a piece to replace the control knob on his wheelchair. There were multiple Stone’s staff members trying to cut and mold and make a new control knob out of whatever they could find. The staff and owners of this store truly care about the neighborhood, their customers, and their staff. Please before you go to a big box hardware store please give Stones a try. Even if they don’t have what you want, you will not be disappointed that you stopped by. I went in to eyeball the EGO lawnmower and weed eater and ended up walking out with both, fully assembled (no extra price), and a new lifelong customer. It is incredible to find a hidden gem like this in the big city!
Excellent store! Staff rocks!
Love this place! Great owners, staff and customer service. And free beer! Doesnt get much better.
Great experience. Very helpful staff.
Staff is always helpful and always have what I need.
Great service every time! They usually have every thing I need and they always have something I didnt know wanted
Tried calling to ask if they had a part. The young man was more worried about getting back to what he was doing over helping me find my part. In the back ground you could hear him laughing and messing around with a female. Told us if we wanted to find it we would have to come in to see if they has it. That is not professional in any way. First and last time using this company.
Everything to do anything
Very helpful. Fixed a lawn tool I brought in. They went out of their way to help me. Hope they are in this location a long time. Much needed addition to the neighborhood.
Stone’s offers everything you could want in a local hardware store: great customer service, great selection, great layout, plenty of knowledgeable employees available throughout the store. No complaints here.
This is my favorite hardware store. Awesome vibe, family friendly, over the top helpful.
Always there to help, professional, courteous and affordable.
Great place little pricey. But for that being said, there employees are far better than anyone else in reguards to helping one locate product, giving solid information on product. And all around customer service. Thats how it should be. Pride in ones work. Back in the day mentality. Well done!
Plain and simple, Manager and staff are really nice made me a spare key for my car within 15mins. Will come back.
Love this place the employees are very helpful and know what they are talking about not just talking to get u to buy something and leave
Brand new, Nice and clean. Large store. Located in Casa View. Prices are extremely competitive, even compared to Amazon. Friendly & helpful staff!
Its a wonderful place! Very convenient to where I live, and I love the owners and cheerful staff! It has quickly become my go-to stop for hardware needs!
Great family owned hardware store, with very helpful employees...it is a refreshing change of pace from the big box stores like Lowes and Home Depot...go visit!
Always nice to stop and pick up what you need from Stones! Stop in for beer supplies or grill stuff....just about anything you need they got it! Order a beer in the back and shop away!
Extremely friendly and helpful.
Friendly, knowledgeable people working at Stones.
Very friendly (and kids - friendly!), well curated selection of tools and products, and some cool niche products like microbrew equipment and pub games. Last weekend, they rekeyed a half dozen old locks for me, had some hard to find paint chemicals, I got some gardening stuff, some electrical stuff... I could fill a cart here no problem.