Mountain Creek Harley has got to be one of the best bike shops I have ever been in, not only are they helpful with anything you need, but friendly as if you knew them before you walked in the store. Plenty of bikes on the floor to look at and get a feel of what your looking for as well. Great Place.
Very nice clean store. The staff were very nice and helpful. A beautiful array of bikes and a s-ton of apparel. I spoke to a Tonya Ellenwood and she was amazing, never once made me feel pressured, very easy to talk to and she is super knowledgeable about anything Harley related. I feel the next time we speak Ill be riding a different bike home.
The bike I wanted wasn’t available, despite an intense search for about a month. Having been to Mountain Creek several times for shirts, head scarves and such, I looked to them to help me find the CVO I wanted; to no avail. I settled for a beautiful 2019 Ultra and began negotiating. I bought the bike with a due bill for 4 additional items and with the help of an excellent parts department and an equally professional service department, the receptionist having coordinated everything, I’m here getting the promised parts installed and picking up others. I’ve been to dealerships all over the country, including Sturgis twice, Mountain Creek is about as relaxed environment I’ve experienced, yet every employee is willing to do whatever it takes to make things happen quickly and efficiently. Huge thank you’s to Lexi, Tanner, John, Tonya and the General Manager Tom. As soon as my new garage is finished, I may come and get a third bike! Best Wishes, Kevin.
Loved the bikes, the people so helpful and its a must stop and see Harleydavidson one stop shop.
Great staff, friendly and professional. Very clean facility with a good inventory. They always have a good representation on Tuesday nights at Farm to Fork and stop by on Saturdays for beer and hot dogs.
One of the best experiences I have ever had. I absolutely love Austin and Tyra. They went above and beyond to make my experience phenomenal. It is worth the drive to come see them from clothing needs, to bikes, to parts. Definitely my go to from now on!!!
I bought my wifes bike here, and was a great buying experience. I also had a detailing job on my bike as well, and thats the best my bike has looked sence I bought it 3 years ago. this is a great shop. people treat you like your family.
Had an excellent buying experience here! Austin, our salesman, and the entire staff did an amazing job and made me one hell of a deal on my new Road Glide! The staff here is extremely helpful and professional. I would highly recommend this dealership to anyone looking to get a new motorcycle this year!
Great selection and knowledgeable staff. Very happy with my 21 road glide special. Will be a customer for life! Thank you so much!
Drove 3 hrs to check out a bike after talking to them over the phone. Bike had a lot of issues and was torn down in the service dept. Waited forever to find out about the offer on another bike since the first one obviously wasnt ready to sell. Ended up leaving. Salesperson was polite, but I would not ever spend any money here after this experience.
Had a great experience buying my bike here, sales team was awesome. The reasons for 2 stars is the service, I bought the extended warranty on my bike and had an issue with the voltage regulator. Took nearly 2 weeks for them to figure this out and apparently they told me they had to ride it to find the issue, I have no issue with that the issue I have is when I finally got to pick my bike up it had no fuel in it and had to call them to get updates on my bike. Poor service department, thats why my bike will never go back to that dealership.
Got a couple decent shops. When you can find the sales its real nice.
Very nice staff, store is very large and offers a lot of products that I havent seen carried in other stores.
Samson was extremely helpful in getting us on the right bike! Best customer service I have ever received!!
An excellent place to buy a motorcycle Austin is an excellent sales person and everyone at the dealership excellent to work with
Would give it less stars if possible. Overall experience was horrendous. Tried talking with staff in service and they had no knowledge of anything apparently, floor staff was just as bad; had a salesman literally go to sleep while talking to me...one star was given simply because the old timer behind the parts counter was very helpful and friendly, but he was the only one...
My favorite area of the store is the apparel just because the ladies there are so freakin sweet. Shout out to Samson keep an eye out for a used silver Road King! Oh and the manager there is a very fair and easy to talk to guy when you have a problem.
All the Harleys that Ive visit are the same with a couple exception n the south they sell liquor which they dont n Missouri so I give the 5 stars 4 that even thought I dont drink anymore but I think thats a nice touch
Love the sales ladies. Very informational.
Rode down on April 28th with a buddy from Murphy NC who was getting a 5,000 mile service. Called the week before and set up an appointment for new tires for my 2002 Heritage. Appointment was set for 11 am. We arrived at 10:34 am with at least 2 other riders who had appointments @11 am..Brought the bikes in to the service area about a half hour later. They took my buddys bike back, and told me they would take mine next. We decided to grab some food and they would call when the bikes were ready. A couple hours went by and we hadnt heard anything, so decided to walk back to the dealership. Upon entering the service department I saw my bike with a work order :Waiting. No one to be found... Walking into the service area Mike came out of the break room informing my buddy they were washing his bike down and taking my bike next. Not too happy at this point, I informed Mike that 3 hours had gone by from my scheduled appointment @ 11. He wasnt taking my bike anywhere. Horrible experience with this dealership. Employees spend a lot of their time outside smoking or laughing it up in their break room. Lost revenue and a very dissatisfied customer, It wouldnt surprise me to see this dealership fold in the future Sad.
Great store fabulous selection of clothing, everyone very friendly. We will be stopping every trip thru Georgia
It was a beautiful store and people were friendly
The staff at Mountain Creek Harley-Davidson was very friendly and my saleswoman Tonya Murphy was very helpful in purchasing my Bike .. strongly recommend Tonya Murphy.
Great place to do business Tonya is awesome and everyone there has always been very helpful
Always enjoy visiting mountain creek Harley Davidson rest chat and have a cup
This is a really cool and friendly place to go! The receptionist is wonderful and very kind. She reminds me of my mother! (Oh wait) . Id recommend checking it out and DEFINITELY stop by and say hi to the beautiful receptionist, April. 😁 And when you get home, not only rate the store but the wonderful employees too!
Saturday at around 11 am we made a phone call to the Dealership, the lady who picked the phone up asked how she could direct our call, I asked for parts please and she said hold please. 10 mins later and still on hold and no one ever picked up to check/let us know anything at all, I hung up and called back. The lady again picked up the phone and asked if we got disconnected. I told her mam we have been on hold for 10 mins and no one was picking up. She apologized and said let me try again. Now this time it took a little over 8 mins to get parts to pick up. A total of 2 phone calls and 18 mins on hold. When asking the “parts” guy if they had any intake seals for a CV carburater, he started talking like a auto zone counter guy, asking what year and model. It doesn’t matter what year and model. The CV carb ran for many years with the same intake seals. After the third time of asking for seals I just said 98 dyna. Then got well what model....it’s really sad that “parts” guys have no idea of what your talking about anymore. So I finally got and answer of yea we should have those in stock. So we loaded up and drove 45 mins to the dealership to get the parts. When we got to the counter we got the same run around from the “parts” guy again. After about 5 mins of him looking at a computer screen I noticed that there was an entire CV carb rebuild kit hanging on the wall right behind this guy. So I grabbed it off the wall put on the counter and made the mistake of asking him for spark plugs for an Evo. Well yep you guessed it. Same ol advance auto parts question. I mean cmon really why is this dude even attempting this job. Again I go myself to the stand they was on and grab them doing there job for them. When my buddy with me asked for a military discount, he was informed they don’t do that. At this point if his bike wasn’t in dire need for the parts we drove 45 mins for I would have just told them to shove these parts well you know where. The worst part is that I work in this industry for a Dealership. It was flat out embarrassing that no one could pick up a line on hold, a parts guy has no idea what he’s doing, and an VETERAN is denied even a 10 percent discount which is what every dealership I’ve ever worked at or been to offers. Seems like this Dealership is more interested in playing the part than being the part. I now understand why a lot of people hate going to the dealership if this is there encounters with them. Again just embarrassing and sad that this is how they do business.
They are great good prices very helpful and nice people
Love it... Andrea was very Friendly... Lots great womens clothing... An bikes.. OMG in love
GREAT SHOPPING EXPERIENCE STOP WHILE TRAVELING!
Awesome, grown ups toy store. Friendly staff makes you feel right at home!!
I have to start by mentioning my sales woman. She is... as Tony the Tiger would say GRRRREEATE. TONYA . helped me from day one, spending lots of time with me because I like to talk. She is WONDERFUL. AFew others need to be mentioned that made my first street bike so easy to obtain. Scottie, Amber, Ms.Tyra. Grant, and Juan mad this whole experience WONDERDUL. ... THIS IS A FANTASTIX TEAM. THANK YOU GUYS.
Came in midday with hope of getting rattle noise that had been driving me crazy checked out .service manager pulled my bike right in Tech found problem very quickly. Got me fixed while had lunch.great place great staff . Wife enjoyed shopping linsey was a great help also.made a quiet trip back to Florida. Thanks again.
Great dealership. The parts department is great and are great to work with. Overall great place. The sales staff and management are great to work with.
Only been here once but nice place cool events
Tom was great work with when we ran into a small problem when i purchased a used Harley. First of i bought a used Harley and i feel they gave the best deal i could have ever gotten. After months of looking for a used Harley i found it when buying a tshirt for my Nancy. Tom fixed a problem which was really a huge problem and fixed it right way. I highly recomend them to anyone looking for great costomer service. Thank you Tom general manager..
Awesome customer service. Nice dealership.
On a trip far from home. Had an issue with my bike. Mike and Eric in the service department took awesome care of us. Highly recommend.
Mountain creek has a really positive environment, the staff there are like family! The motor clothes worker is really helpful, and the first thing you see when you walk in is a warm smile from the friendly receptionist! I definitely recommend Mountain creek if you are traveling nearby! ⭐⭐⭐⭐⭐
Very experienced salesperson. Very quick financing. I would recommend any of my friends and family to this dealership. Great selection of new and used motorcycles to choose from. Thank you Mountain Creek for my new Harley.
Outstanding employees and service
Love this HD! Go see Tara in motorclothes shes amazing!
Awesome dealership... lots to look at!!
Very friendly people the receptionist and staff made me feel welcome. Love going in the show room. Got riding boots and a Harley shirt from there.
Great people great experience would recommend them to anyone
Drove by, really nice bikes in side.
I like to buy gifts here for birthdays and baby showers.
Very nice people huge selection
I finally settled on a motorcycle I liked. Through a couple years of back and forth I purchased. Tonya stuck with me through this whole process. I am very satisfied.
Saved me some money by not charging me labor on my tires.
Very well stocked, friendly and helpful staff.
Friendly and helpful staff. Needed a new tire, last minute, they took great care of me and got us back on the road
We like this place in Dalton Georgia very nice people outgoing reaches you come in like the South does
Ordered some Vance and Hines exhaust Grant with the parts department was great help with finding exactly what I wanted answered my many questions patiently and knowledgeable i really appreciated that
Wow. What a great selection.
Just one of many HD shops Ive visited in my travels!
On June 3, 2021, my wife and I entered into Mountain Creek Harley Davidson for the purpose of purchasing a bike. We walked around the show floor and not one sales man asked if we needed help. One sales man was on his personal phone and if eye contact was made he looked away. Mt. Creek has lost any business of mine and I will look and purchase else where.
Wonderful place unreal amount of apperal
On my way to Tennessee looking at Harley Fat Boys. Their billboard gave directions. Stopped in and spoke to Gregg Waldrop. Look at a 2016 Fat Boy at $16,000.00. Gregg was knowledgeable and helpful. It was a good stop at Harley.
Always have a very nice experience in Mountain Creek. Staff members are always very nice helpful
Great service departmentMike is great
Good place with really kind and helpful people
❤Always great shopping & service!!!❤
They were nice and helpful nice place to come to thet were great
Completely fantastic staff
Great to get batter for my motorcycle
It was a nice drive down. Didnt buy anything but enjoyed looking. Wanted a helmet but it wasnt my size
Awesome place got what I needed and the staff were helpful and friendly
Very nice guys
All the staff were great. Special Thanks to Chad he went out of his way to help me.
Very friendly and helpful. Even gift wrapped the shirt I bought for my stepdad.
Very friendly helpful staff. Made my purchase a pleasure.
Awesome. Staff was exceptional. Definitely be back.
Great parts guys
Its an awesome place to buy a bike new or used. The people at Mountain Creek everyone is a great person..
This is a great place to go for all your Harley-Davidson needs and I can’t say enough about Tyra Stills she is awesome
Was great and the accents off the chain.
This shop has a wide variety of selections and amazingly friendly staff
Nicest people you could hope to meet. Knowledgeable, friendly, and very willing to help you and answer any questions you have. Went in to do some price shopping for my first motorcycle. I will be returning soon to buy from these folks. They have truly earned my business and loyalty.
Great selection and attentive and friendly staff! Ill stop again next time through.
Always a great place to shop
Best possible place to buy a Harley! Honesty, integrity and knowledge is their forte.
Bad mechanic service & absolutely too expensive. When they mess up things, they will not take the blame at all. Theyll also steal from you. Everybody I know, that rides, changes locations for mechanic work done and does not want to use MCHD at all.
Great folks. Knowledgeable staff. Big selection of bikes, clothing,, parts, and accessories. They have events often including live music. Located right beside interstate 75 exit 333 in Dalton,Ga. Stop by and visit, they will take care of you and make you feel welcome.
Great helpful and friendly staff!!
Very nice.