The Gentleman Name Michael . Help us with our my cell phone. His a very nice and helpful person

Great service. Good and helpful staff. Reduced timing though due to staff shortage.

Upgraded my cable box. Brought in the old one and it was taken care of muy pronto. Kool!

Came in without an appt and was in an out within an hr. Not to bad I guess...

It was a good experience as usual they were very helpful in setting up my appointment new boxes and explain how it worked since now Im using wireless system the only problem that I could see was the wait time a little longer than usual around 30 minutes the staff does everything for you they can and explain everything so that you understand about your new system also was told and shown have channels I didnt know I had . Cornelius

Solve my phone issues efficiently.

Super efficient, picked up modem in like five minutes; super convenient from 280

Great staff, terrible wait times for service. Over 2 hours to get new mobile service & phone.

JED was very helpful and knowledgeable . He answered all our questions very clearly ...Excellent customer service!!!!

I went to this new location to replace my old units with an updated one to speed up my internet. This place is very nicely built and relaxing while you wait.Xfinity office is located outside of the Serramonte mall east side parking lot.If your internet is slow replace your MODEM for the correct one to match your data speed. I have the 150, max is 250

Well run. I got in and out quickly with good service.

Took forever was told 45 min wait and was texted then still waited over an hour more. Waste of time

Friendly and welcoming. We got more than expected. They were awesome.

Avoid xfinity services at all costs. Unreliable and zero customer service. You will regret it.

Jed was very friendly and I got what I came for!! Was able to shave a lil off the top of my bill and come out with faster internet!

I went midday and there were lots of customers returning outdated equipment. I suggest not going there at midday.

Epitome of cooporations using covid 19 restrictions as an excuse for poor service.

Customer service is upto par! They treat you well & with respect. Gives you the information you need.

Poor customer service, you will receive different information from different representatives, oh and even though you have good credit you may not qualify for a mobile phone line because their credit checking system is wonky. thinking about contacting the Better Business Bureau

Limited access, because of covid, but nice location easy Access.

The experience was great and very helpful.

Michael was super helpful!

We went to this location twice and both the 2 agents who assisted us were rude and unprofessional. They have poor customer service.

The service is pretty bad mostly 1-2 people at the counter..it takes about 45 minutes for every customer

We really love having our new TV set up . Now we just have to get the phones turn on, that we got from Xfinity . 👍

It was all right I got my service done quick

After months of terrible comcast/xfinity cable tv service, I finally got rid of $40+ monthly service charges. I returndd the equipment but did not get a receipt! Odd, just to be rid terrible cable service! This review isabout the cable service with daily #225 and #227 errors or program interruptions. I called customer service and front end tech people pass this upstairs. Stop paying the bill got me threatx, colle tion and more billing. No apologizes and a $10 credit for daily interruptions. How do I know? Stay-at:home covid19 means I watch more television and notice these errors. I tried recording an error but errors are random on varous channels!Store srevice is good...cable tv service is 👎👎👎👎👎.

Exchanged what didnt work for me

Fortunately havent needed to come here much, mainly exchanging and upgrading equipment only...crew is knowledgeable and efficient, customer service is really professional.

Very very rude employees. Horrible service to my husband and they were practically screaming at another guy who needed help. Unhappy employees and it shows.

Store staff was profesional and gently.Very knowledgeble personnel.

Always a pleasure coming here. Excellent customer service, and they always try to be as helpful as possible. Today I had the pleasure of interacting with the manager, and it all makes sense now. Great leadership makes great employees!

I dont remember the ladys name but she was great. I came in a few minutes before closing and she still wanted to help without any grief. She even found a promotion that I qualified for. A++++ for u. Thank you

Very helpful and sanitary.

Even though it was a long wait on the weekend afternoon we went, I dont regret it. The employees are SUPER helpful and knowledgeable. They also told us that people can make appointments online. We walked away very happy with our situation much improved.

Pretty fast service. The staff was courteous. Got in and out pretty quickly

Super fast very professional ...

Excellent help, they usually just reset it

The store is great. But, weve had an email/internet outage for 4 days now. Theres no way to get through to anyone at comcast. Theyve been saying were working on it since Friday & its now Monday. Nothing but a robo-answering system. No answers. No estimate. No help. Ill be looking at any other service that actually works and does something to help. Obviously, when wifi is down telling me to try chat or log on for updates is useless.

Come here to cancel my service. Had to wait 10 mins for a representative, but was a fast process after that. Way better than talking to someone making pennies at a call center.Tip: there is a delay between when you return your equipment and when the warehouse receives it. They sent me a bill for equipment already returned, but it was later excused. The store will give you a receipt as proof of return. DO NOT pay the bill.

Customer Service was so bad I will not never go there again

A group of ladies and gentleman who are professional!

Have an issue with my billing/charge and was literally walk in, got it taking care of, and out the store in less than 3 mins. I couldnt be happier these guys rock.

I take back that previous 5 *!!Yes, they were fast..too fast, they didnt do what I was there to do..led to my Xfinity Home account and a Fraud Situation..still havent heard from Anyone regarding this issue. I had to call them numerous times, and yet no one has returned my call.

Needed to move my service and things couldnt have been more excellent. Bill was really knowledgeable about all our options and really efficient and detailed when we made our decision. This place is clean and there was sufficient parking (got there first thing - right when they opened). The service couldnt have been better ~

Good service

The store was very clean .The employees were helpful .It was a little busy but not bad.

I’m reading the other reviews, and I am confused. I am not the only person who has had to experience lengthy wait times. When their are many or few number of customers, why do we always have to wait for what seems like an absurd amount of time. Service staff simply just stand around providing little assistance. Make sure you reserve at minimum 1.5 hours for each visit. Argh!

Great experience the sales rep actually caught something the 1800 number had did without me knowing.

Very helpful

Friendly, helpful staff drop-off or pick up.of equipment. Parking close by can be a challenge.

Very friendly staff that was able to help me with fixing a problem I had with the cable boxes and some wiring. And I left without paying a thing.

I went to this store to buy a Cell phone and sign up with Comcast,. I like to buy my phone at stores. They did not have the phone I wanted in stock and told me I could order it online or over the phone. I asked if they could notify me when the next shipment came in and they told me no. The kid further explained they just have the phones here for the old people to look at. I am an old person. I am hoping for better luck this week when I have to exchange my Cable Box. Update a year later, still 1 star, if I could give them a negative 10 stars I would. I was told to go to the store and trade in my box from and unlimited DVR box to a 20 hour DVR box to save the cost of the box. I clearly communicated this and even confirmed the box would record up to 20 hours before leaving the store, he said yes. Wrong, the ding bat discontinued my DVR service and just gave me a TV box. Clearly the kid helping me did not listen or does not understand the packages and how to set them up. Nightmare in Serramonte, they could really benefit from getting there act together and get some competent staff in there. Now Im on the phone with someone with a thick accent that can barely understand me trying to sort all this out and my TV doesnt work.

Nice facility and quick service with a nice hospitality especially to one their staff name ( lenny) to find me a good deal of internet tnx keep a good work

Great costumer service. Short wait time.

Sucks service! Unprofessional! Waited then when name called, I wasn’t able to answer right away due to having something in my hand reading about their product. Answered after the second call but right away called another customers name. Left me hanging there. A lady asked me if I needed help, told her what happened, and asked me if I’m an existing customer. I told her yess and she told me to hold on and she went to her station and helped another customer!I guess I’m not important to them since I am an existing customer. No sale from this person!I guess i’ll Be leaving their serving soon!

Convenient location with easy access and lots of parking.

I had a very bad experience with this store. I tried to figure out a charge on my bill, and they cannot explain why the charge was added to my bill and assumed I did wrong with it. Very unprofessional people.

Quick and easy service for my new phone.

Opens onMonday - Saturday 10am to 8pmSunday 10am to 6pm

I went here to start cable & Internet TV service. Easy peasy, no hard sells, and NO pressure to lease their equipment. I bought my own modem and router at Best Buy. Thankfully the annoying little girl from their current ad campaign was elsewhere when I visited.

Quick easy and out, was just dropping in to return a cable box.

Could be more efficient.Let people wait forever.

Easy access, small lines & great customer service.

I got iphone 10 from Xfinity, The staff told me you could go on online and switch to 1 gb for $12 or unlimited for $45. There is no warning on the website you cant switch back to 1 gb plan once you select $45 unlimited plan..Days later after setting for unlimited, I didnt know monthly rate becomes over $86.67? I dont use much data and Im stuck in paying $33 more. I called exfinity and was told not able to switch back until the following month. Due to the fact the staff told me I could switch back online and no warning on the website before switching, I asked for $33 refund because in fact I used 0.2 data when I was switching. The manager approved $33 credit to my internet service but there was no credit 4 days later. I had to go to exfinity again to ask for a credit.I came another day at 10 am when they just opened. The representative looked like he didnt have energy or was ready to fall asleep.I came another day to ask Jose if he could see how much data I used. Not helpful, either. He told me go home check in the internet myself. Jose said you could switch plan from 1 gb for $12 to $45 unlimited plan. He didnt warn me you cant switch it back. I only used 0.2 gb. I was confused I was charged for $53 for only having a phone for about a week for 1 gb plan. Thus, I switched to $45 unlimited. I didnt realize my bill increased to $86.67? Im very disappointed there wasnt any warning from Jose or Xfinity website that you cant switch back to 1 gb plan. $86.67 is more than I want to pay since I dont use lots of data. I called Xfinity and asked to switch back to 1 gb plan that would be $12 plus $41.67. Its not fair Xfinity cant switch to back to 1 gb plan. They refused to give me the credit for $33 (45-12). The manager finally approved the credit but no credit has been received after 4 days later.

Friendly staff, servers down, couldnt solve a basic problem.

Great coffee and staff but too small!!!

I paid $70 as on the app to reconnect my server then I got nothingWhen I called them about it they said u should bay the hole amount and we don’t care about the appSo I went to bank and I did cancel the transactionDon’t West ur time with this scam Company

Great service! If you guys need any discounts look for Jed!

I had to wait 45 minutes to see an associate for a transaction that took about a minute and a half.

They dont help with internet essential..and they take a long time just to say no

Our Xfinity service cuts out every 20 minutes . . .why???? We live on Shoreview Ave. Pacifica 94044..

JED our rep was unfriendly and unprofessional.waste of our time trying to add a line and upgrade a line. While he was playing on phone

Tried returning a cable modem today, told I have to wait at least one hour, Ridiculous 😡

Very fast and friendly not really anything to write about

Very helpful

Not enough staff to assist customers.

Dont like location being in the Serramonte shopping center, but they have two stores there. One for phones the other for cable service stuff.

Friendly and knowledgeable staff

Great customer service

Just have to wait

Thank you!

Knowledgeable staff.

If you are wanting to activate service look for Thomas!

Redneck people very bad management very bad surface

Good service

It was finr

Its still slow service

Fast service!

Deals for switching

I am so upset, I have been like 1 hour and they do not attend to me !!! I think they should put more staff on customer service because there are only 3 people serving

Excellent attention.