Amazing. This is probably the worst customer service I have seen in my entire life. We simply wished to purchase an office chair and were told to wait a few minutes. Fast forward 20 minutes, no help. I saw a few employees just talking and laughing instead of helping us. Never shop here.

I just wanted to buy an office chair, but when I asked a store associate to help me he said that I needed to wait for a different associate to help me. After 15 minutes of waiting I went back up to the front for help, and they were just sitting around talking to each other. Ill stick to ordering online when it comes to Staples. This location is terrible.

Printing and marketing today was amazing and thanks to Anna for doing a great job

I stopped into this store today to purchase an office chair, which they had displayed on their floor. Of course, it was not in stock. Per corporate policy, you cannot purchase the floor display. So I went up front with the anticipation that they would place my order online. Again, they could not do so and I was told to check back on Friday (today is Sunday -- five days). I left empty handed. Went home and ordered it online. Folks, we are all rooting for brick-and-mortar. We really are. No one wants to live in the land of empty box stores. But you have to do better by your customers.

Delivery of the package that I ordered took longer than expected due to the storm. I ordered it to be delivered to the store to avoid any mishaps. However, every time I checked for updates-there were none. 7 days later I called the store and customer service to no avail except suggestion to wait for an update within 24 hours. On the same day I went to this store in person because it showed online having 16 in stock. I talked to the person checking out customers and next the store manager, Sarill. She was so helpful and polite and turned my frustrating experience into a pleasant one. She listened well and responded accordingly. She gave me my missing item out of her store stock as hoped. She knows how to talk to customers as well as to her employees (I noticed). Staples needs more managers like her.

I love them! They are always so helpful. The print and marketing area is the best!

Since you dont require your customers to wear masks, I wont be shopping here again.Alabama has this mandate for a reason. You are contributing to the death of Alabamaians. You should be ashamed.

These people bent over backwards to help me. I was having an issue with my printer, and they were able to help me resolve it. Im not tech savy, so I cant explain what they did. But if I was tech savy, I might not need Staples. Thank you very much!

The people working were very nice and helpful and the store was really clean. The manager Sareal was nice enough to check me out!

Wesley (Tech Sales Supervisor) and Sarril (Store Manager) provided the best shopping experience and top rated customer service I have seen in a long time. These two employees went above and beyond my expectations. All the staff in the store were extremely courteous and helpful. Wesley went out of the way to fully explain the product while making recommendations. Sarril also made recommendations while volunteering to help with applying applications to the devices I purchased. This level of customer service needs to be recognized.

Says online that clear poster board is in stock but when I called they do not have any. Wasting my time!

I feel so sorry for those store clerks. I have been in there twice in one month and they had NO air conditioning in the store. However, the clerks in the printing section have always been so kind and gracious as are the ladies at the registers.

Terrible experience...the Spanish lady is extremely rude and unprofessional. She makes you fell like you are a bother. Have not set foot in the Daphne store in over 2 years. Pitiful excuse for a print department!I now shop at Office Depot where my business is APPRECIATED!!!!!

Staples never has computers in stock. They will order one for you but it will be days. Before you receive it. That doesnt do me any good.

Bought Toshiba laptop last week from Staples that qualified for free data transfer. Took laptop in to Staples today for data transfer. They refused to do it because I didnt have a coupon. Never saw or heard of a coupon in my purchase. Staples wanted to charge me $69 to do it. I asked them to look up my purchase in their records to confirm. They wouldnt. I took the laptop to Office Depot who did the transfer for free in exchange for applying for an Office Depot credit card. Done! And with a $20K credit limit. Goodbye Staples, hello Office Depot. My business partners and I cut up our Staples credit card over lunch. Sorry customer service will do you in every time.

Solid place, typical Staples. The store is never busy and its kept really neat and clean. Friendly people that work there. Most stuff they sell can be found online for a lot cheaper. But if you HAVE to have it right now, this is a solid place to get it.

I have been in this store at least twice a month in the past 2 years and every time I usually have a good experience, the staff is friendly and price decent, I usually use the copy machines and they have there issue but nothing like other stores, for copy and printing they are definitely one of the best in town - see Linda -The store is always well kept and they seem to have more local deals on office supplies than the other stores in the area, would definitely recommend over any other staples stores in the area

I was in the store looking for the Staples crying and they kicked me out... So heartless 😥☹

Terrible experience! They stop printing one hour before closing and there is no sign or post online that lets you know.

Do not use Staples online especially. The company will sell you product to pick up in an hour but then advise that it is not available. This activity put me in a bad situation because I needed it immediately.

Just shipped a package- the UPS Store closes earlier than Staples does (+1 point) I cant give 5 stars because I will need to make sure delivery is completed. So 4 stars & 1 extra point.

Terrible service. Print shop messed up an order and then refused to correct it without requiring a new order with no refund. What a joke.

I have been doing business with staples since they built this store. Came to return ink cartridges that never worked and today it was a problem. We talked with someone over the phone and told them the situation before I even wasted my gas. So I get to the counter she tells me we used all the ink when there was never any in the cartridge, thats why we called before. And now we missed the time to return them. I am never doing business with them again.

Print department very helpful and employees kind!

Wont be coming here anymore. There was a line of people waiting to check out and the cashier was standing 10 feet away and would not even acknowledge we were there. She just kept doing whatever she was doing, we just left after waiting 3 minutes or so. Ridiculous...no help from anyone while we walked the whole store looking for what we needed either.

Worst customer service ever from the print center employee. I visited this location on 11/17/18 to print some material. The female employee made sarcastic comments toward me and after her poor attitude, I went elsewhere. There was another customer in front of me that she was also treating poorly. That customer also left the store.

Dont bother going to the printer here. TAKES FOREVER. They have only one person on staff in the department. I wait 30-50 mins every time and have walked out twice. Today was 50 mins to get 24 copies printed out. Not going here again.

I love Staples and every time we visit this one the staff is very friendly. I have had nothing but positive experiences with this store since the one in Mobile closed.

Clean and pretty well organized store!

Staples is getting ridiculous! Wont take coupon plus your rewards card .? Wow anyway I travel 28 states and they are all the same! FROM NOW ON I WILL BE GOING TO OFFICE DEPOT!

Its like stepping back into 1997 walking in here... Very outdated feel, selection is poor (unless all you care about is stationary, in which case they have plenty), and everything is really expensive.

Am NOT happy with this store! I took my computer there to have it serviced and was promised Id get it next day. Today is day FOUR and its still not ready! I will never used this store again.

I give office supply stores about five more years until theyre extinct. In the mean time youre likely to find what you need here (or at Walmart or some other everything store).

Very nice people working there

The customer service was extraordinary.

It was awful, the worst service and experience of my life

Salesman was very helpful.

Ask for Shawna. She is not only the best print specialist but knows so much about media solutions and more.

The worse customer service ever.

If You use the online service for staples you will be Bombarded with Junk Snail mail and e mails -They cant get it stopped I would go out of my way to avoid using them Again .

Sometimes out of stock on products in high demand.

Terribly slow service. :(

Clean and organized

Helpful