The best customer service ever! Soon as I walked in, I was greeted with a smile from Alice. Rusul was phenomenal! She went out of her way to make sure I found what I wanted. It shows her dedication when it comes to customer service! This has been one of the best customer service I have received in a long time! Rusul and Alice are great assets to Kay Jewelers!

Very nice place they really made my wife happy!

First things first we have to wear a mask i was in about a week ago. The lady tried multiple times to make me wear a muzzle so I went to zales at the mall in mobile. I gave them 8 grand, They have a awesome staff and a better selection. Highly recommend zales.

They listened to what I was looking for and they gave a good amount of ideas an suggestions.

Katie is the awesome my wife’s necklace would have never been fixed if she hadn’t taken the time to help me. Thank you!

Tator shes awesome

Katrina (Store Manager) The Worst Customer service ever! Shes very argumentative, very unprofessional, She hung up in our face twice, said her manager would stand behind her 100 percent. We asked to speak with her district manager she told us she could not do that and continue to argue with us! This entire experience from the store and corporate has been the worst ever! This Kays has not been the same since they moved from Spanish Fort and Renee was moved to the Pace Store! Sadly our jewelry was already paid for and shipped to that store for my mother in law! Now were having a hard time getting it order. BAD MANAGEMENT!!!! We will be contacting Mr.Brown

The engagement ring that I had now had for five years kept loosing diamonds every couple of months. I was so frustrated with this happening. Luckily, every time I went into Kay’s to get it sent off I dealt with the same sweet girl, Elizabeth. Elizabeth was always very understanding and apologetic. After about the fourth time of loosing a diamond Elizabeth told me she would talk to her manager to see if they could get me a new ring or just pick out a completely different one. I sent it off that time and believe it or not, four months later a diamond was missing again. I went back up to Kay’s and luckily Elizabeth was there and I didn’t even have to explain to her what happened, she remembered every detail we had talked about. I ended up picking out a simple solitaire ring. I hated having to change the ring design but luckily because of Elizabeth’s AMAZING customer service and patience the process was a breeze! Every Kay store needs an Elizabeth in their store!

We love the ladies at the Daphne location. They are always so helpful and take great care of our family.

My husband blessed me with a beautiful single pearl necklace in February to mark our 30 years of love...He then blessed me with the matching earrings and bracelet for my May birthday and Mothers day...great collection!!!

Friendly and helpful folks

Im always treated with kindness. They have me in and out and clean my jewelry to look like new every time!

Overall experience @kay jewelry jubilee square Daphane,Al. Wonderful the ladies are amazing great personalities, she insisted to wrap my purchase as if it was Christmas all over. My visit was tremendous I will most definitely be doing more business. Thanks ladies Catrina and stuff...!

Joann and Katrina were such a great help with getting my engagement ring cleaned and answering any questions we had about other wedding ring purchases! My fiance and I always have great service when coming here and the staff is always ready to help out!

Are always energetic and positive when I walk in. They remember each of my family member’s names and ask how they are doing. Very friendly and personable.

Love how friendly the sales associate are made me feel like I could get anything in the store....

I called today to order 2 links for a watch that was not purchased from them but a brand they carry. I was told that yes they CAN order links had I purchased the watch from them, but since I did not purchase the watch from them, I had to order them directly from the manufacturer. To be told they would not help me because the watch was not bought from them(which I did not purchase the watch, it was a gift for my dad) put a nail in the coffin. I have spent a lot of money in there over the years but they will never receive another penny of my money. SUPER POOR BUSINESS PRACTICES!!!!!!!

Great experience! The staff was very friendly and helpful.

The ladies that work are super sweet and incredibly helpful ❤

Very helpful

HORRIBLE MANAGER NAMED MICHELLE!!!Worst Customer service ive ever experienced anywhere! Went to Kays about a week & a half ago to look and purchase an engagement ring with my fiance. Starting looking at rings in our budget and was only shown 1 ring which I loved (& the girl who showed us the ring got kinda in trouble for showing it to us) until they said they were having a diamond show & started showing me rings from those cases, apparently they only have a diamond show every so often and I was shown about 3 rings or so from those cases & ended up picking one of the 3 after being felt like those were the only ones in our budget and I was pressured into it. We were able to get the ring sized that day & take it home.Skip to week or so later, I decided to just browse online at rings that were in our budget & that said available in store at my local store. Came across several beautiful rings that I was NEVER shown to begin with so I decided to call and speak with the manager who helped us & told her about how I had seen a few online that said they were available in store & in our budget, so I go to the store to see them in person to make sure I didnt pick the wrong ring.Got there & the manager who from the first visit was super helpful and nice, didnt speak to me once when I entered the store. I showed the girl who was helping me a few rings I seen online that said they were in store & the first ring she said oh we just sold that ring the 2nd and 3rd ring I showed her she Said I dont think we have it & I was like why would it say it was in store if It wasnt? She couldnt give me an answer. She did everything in her power to convince me to keep the ring I had but that pissed me off even more so I still ended up returning the ring which I know they arent happy about, but I wasnt happy with being pretty much only shown options that benefited them. They didnt treat me the same as the first experience & u just dont do your customers that way. Regardless. I will do everything to make sure everyone is aware of how crooked this place is.Also, after returning the ring (which was leased throigh progressive) we made an account online to see how the process of the refund was going, come to find out our total was double the price we were told it would be in store from the kay employees. The deposit we put down was suppose to be 79 dollars and would also be the amount of our monthy payment & after looking online we discovered they charged us 86 dollars for the deposit & that our payments would be 91.60 WEEKLY! We were told 79 dollars and some change monthly and then it shot up to 91.60 weekly! They never went over the contract or interest rate with us.After the return I asked the employee if everything on their end was done and all we were waiting on was the leasing company to do their part. Called the leasing company to find out that they were waiting on KAYS to send the invoice over to get the refund process done & taken care of.Called Kays once again to speak with the unprofessional, rude heifer off a Manager to make sure they sent the invoice in and to try to get some answers as to why she never vocally disclosed with us while signing the lease that our total was actually double the price she told us, & she would not answer the question. All she would say was you made the return, what else do you need, blah blah.. How they can get away with is beyond me, after asking her multiple times times she actually HUNG UP on us. I called bk & another girl asnwer the phone, I continued to try to get answers we as customers deserved & as I was speaking the girl started pressing buttons on the phone & then hung up on me, incredibly immature & unprofessional. I am mind blown at my experience. I made a complaint with corporate, with the better business Bureau and got intouch with the district manager with the help of another kays manager of a different location!KAYS IS A FREAKING JOKE, THEY LIE & NEVER FULLY DISCLOSE THE FULL TRUTH & PRICE TO THEIR CUSTOMERS IN ORDER TO MAKE THEIR SALES & COMMISSION!

Nice stuff good personnel willing to help you

The worst place ever! They do not know how to answer the phone. And when they do answer the phone their rude! I refuse to buy anything else from Kays!

Didnt like the shipping service that they provide with the customization

One of the best group of jewelers I have ever dealt with!!!!!!!!!!!! Katrina was great